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Magical Vegas Casino - Still haven't received my winnings after 10 days

RESOLVED
Complaint Info
Disputed casino Magical Vegas Casino
Reason Delayed payment
Amount £ 1000
meangirl40 United Kingdom Message
Posted on February 7, 2018

I won £1000.00 on Sunday 30th January and I'm still waiting 10 day's later with no payment.I have emailed them and been told it was sent to my account on the 30th January.I have read a lot of reviews and it seems to me that this happens a lot.They are quick enough to take your money i have got screen shots of my winnings and all the emails saying they have sent my money on the 30th 10 days is ridiculous and i won't be going back on this site again.

Posted on February 7, 2018

Dear Member,

Thank you for bringing your concerns to our attention.

We are sorry to hear of your disappointment regarding your payment but can reassure you that our friendly support team is available 24/7 and will be more than happy to assist you further on this.

On the other hand, should you however have any further concerns, please do not hesitate to provide us with your feedbacks by sending an email to csmana­ger­[email protected]­aub­ltd.com.

Sincerely hoping that this incident will not be acting as a deterrent in your willingness to play your favourite games at www.magicalvegas.com .

Looking forward to hearing from you soon.

Thanks,

Magical Vegas Team

meangirl40 United Kingdom Message
Posted on February 7, 2018

Money went in today and i have closed my account with them

AskGamblers
Posted on February 7, 2018

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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