Magic Red Casino

In general, this is a site with a good reputation. There is a very large selection of games for every taste. It was easy for me to win some. The site design is nice and easy to understand.

Withdrawing funds is a little complicated and long, although there are many payment methods. It took me about 6 business days. I wrote to the support service, but in essence they could not help me. They replied that they could not influence it.

The game Selection is good, all the familiar old faithful, but you can find these at the less shady casino, don't play them here.

I literally cannot think of anything else on the positive side to say about this one. Support is awful cannot answer any questions and totally not interested in providing any help

This is the WORST. After 2 years I finally had a worthy withdrawal, of 3000, they declined and refuse to show me how I violated their bonus rules ( Said I bet too high while on wager requirements ). I am asking to see proof as I do not believe I did this. No answer.

I leveled up to the platinum status, did not receive any Perks, no 50 dollar credit, no spins and although they say in the platinum description that you get a personal account manager, I was told three times this does not exist and to contact support as usual.

They also say faster cash out, HA! I have been waiting 3 days for a piddly 300 cash out, no one will answer me if there ARE any high-level perks to being a client here that are actually real. STAY AWAY. I will be closing all my accounts associated with this company. ( Wild slots, Greenplay, etc )

Do not waste your money here, they won't pay and will not communicate with you either, I plan on opening a complaint here about this issue.

In all my years of playing online casinos, over 10 years, I have never know a casino payout quicker than Magic Red.
Yes, the verification takes a while, but after that I have had withdrawals processed at 4am in the morning and they will be in my account later that day. I have also had withdrawals into my account on Saturday's and Sunday's and also Bank Holidays!
This maybe my banks doing, but as it stands, I have never had another casino pay me as quick as Magic Red.

Online chat is really slow, and when you do eventually get through to them, it takes that long to answer your question that your session times out and you have to log in again and repeat the whole process.
Megaways games always crash when playing them.
They charge a deposit fee!
You can't search for games or game provider under a certain tab.
50X wagering on most bonuses.

Good range of games, easy to use site, reward bonuses

I was asked for verification 2 days after requesting a withdrawal, 4 working days after sending the documents I have just been told they have received them and will now start to process the withdrawal which will take another 3-5 working days! When I complained they told me it's because lots of people had won and I'd just have to wait! Obviously they don't expect people to win. I will be closing my account as soon as the withdrawal is processed. It was only £700, I dread to think how long they would string a large win out for

Wide selection of games to choose from a big selection of providers

Bonus not applied (50% match) after being called up by one of their accounts managers. Went to chat, unhelpful no bonus.

Won’t use again. Company had lost £400+ per month on potential deposits

It's a casino, it's got games and other games and the chat support was quite polite telling me I was screwed.

Basically you need to spend €2500 befor you can even think of getting money back, was told it as if it was obvious had to search through a tedious terms and conditions to see it on signup, yeah my bad not reading through first but majority don't, this is for those because I expected to not be able to win of off any bonus cash or free spins from bonus but then I actually got a little win for myself and was delighted, it was a fifth of what I'd need to gamble away to cash it out.

None, would not recommend this casino to anybody. The worst casino I've ever played

Account verification has been running for 1 week now. I made withdrawal 11.04. Documents I sent on April 13th, it takes 48 hours to request documents at all, today's 17th 04 account has not been verified yet. Payments can be expected 48 hours after verification. The chat service told me that they are a big casino and have a lot of documents to verify and do not know when it will be over. The best answer is: the fastest we can. Disgraceful.

There is quite a large choice of games available to play

Poor customer service. They disconnected my chat session before I was finished. Chat was disconnected from their end. Also haven't replied to any of my emails. They don't want to know!

Great Games Available at Magic Red. Playing here over a year now and made few deposits. The offer 100 free spins for 10eur deposit every other day.

Nice support. Good Quality Site.

They have many games, but they don't pay your winnings even if you verify your account.

Magic Red has a Very bad policy about withdrawal. You can only withdraw aprox 3000 euro a month. It means if you win big, you can't get your money. They will keep it. So as me I won 10000 euro and have to wait 4 months to withdraw all. I totally recommend any other casino without this ransom policy. Say you win a jackpot.. You will have to wait a year to get this or 2-3 years whatever. Don't play this casino. Choose one that pays your winnings.
Best regards Jostein R from Norway.