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Magic Red Casino - Unfair closure of account and confiscation of funds


Complaint Info

Disputed casino

Magic Red Casino


€ 41.64

Posted on January 8, 2019

In early Nov 2018, I opened an acct at magicred. I deposited 20 euros and started playing (mostly blackjack). At some point I had some questions about money that was deposited in my acct and I was frozen out of the acct. My account sign in is "OllieKubrick".

I was told that someone would get back to me asap to fix what had gone wrong. At the time of the acct freeze there was a balance of 41,64.

I have a series of complaints:

My acct was closed unnecessarily
My account balance was set to 0,00
They never got back to me even 2 months later
Their online help (Laura) was rude and didnt help me at all

I feel that they found some excuse to close my acct so that they wouldnt have to pay out what I was owed.

Thanks for your help in this matter.