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Magic Red Casino - Withdrawal impossible

UNRESOLVED
Complaint Info
Disputed casino Magic Red Casino
Reason Declined payment
Amount $ 50
Posted on April 16, 2019

So, I deposited $30 CAD today and won by $20.

I tried to make a withdrawal and when I typed all the information that I need to withdraw, it didn't proceed.

So, I contact Live Chat and they told me they are currently experiencing technical issues with Wire Transfer and encourage me to use another meth

They use Ecopayz but I don't have any account and I needed extra documents to verify for that Ecopayz account.

They literally didn't tell me before I deposit and I was so disappointed when they replied me that technical issues on Wire Transfer will not be solved at all.

Poor customer service and such a scam.

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