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LuckyThrillz Casino is closed, please try these instead:

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LuckyThrillz Casino

Player Rating 2 reviews
1/10
2 reviews
Complaint Response 2 complaints
4 days avg. 2 complaints
What we like
  • Instant play
  • Mobile friendly
  • Live chat
  • Live games
What we don’t like
  • Live chat not available 24/7
  • Limited poker games
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

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LuckyThrillz Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.luckythrillz.com
Established
2017
Licences
Malta Gaming Authority, UK Gambling Commission
Affiliate Program
Languages
English, Finnish, German, Norwegian, Spanish
Casino Type
Instant Play, Mobile, Live Casino

LuckyThrillz Casino is an online casino home to multiple gaming platforms which include NetEnt, Microgaming, NextGen Gaming, Play’n GO and others. Members can enjoy a selection of video slots and casino games instantly through a web browser or through their mobile casino. The site is also available in several languages to reach more players around the world. LuckyThrillz Casino is licensed and regulated under the laws of Malta and the UK Gambling Commission.

Restricted Countries and Territories

Players from Cyprus, Pakistan, Zambia, Senegal, Estonia, the United States and plenty others are not permitted to play at the casino. The full list of restricted countries can be found by using the drop-down menu on the right-hand side of the screen.

Mobile Gaming

The casino also offer their games on the go through smartphone and tablet devices anytime, anywhere. Members can enjoy a selection of the casinos popular and new games which can be played through a simple mobile browser.

Security and Fairness

The casino uses SSL encryption and industry standard firewalls, so members can play safe in the knowledge personal and financial details are kept secure.

A random number generator is also used to ensure all games are fair.

play video Vido Title
StallCation

Complaints

Read the complaints other players have left for LuckyThrillz Casino. Learn more about complaints.

Show all complaints
LuckyThrillz Casino - Game Crashed During Bonus Round
Hi.

I was playing the game Bakers Treat on Sunday evening using 15p wagers and at one point the bonus spins were triggered (due to having 3 of the red shortcakes on the far right of the game). During the first spin I won the actual bonus treat whereby all of the cakes come up on the reels and the actual bonus feature is triggered.

It came up with a big message saying I had won £12.15 and then as the coins were being calculated on screen, the game crashed and I've not been able to resume it since.

It allows me to log in and play any other game but on this game it says 'Please wait - game resuming' and then it shows the message below saying the game has timed out.

The bonus games were never able to be completed and the £12.15 I know for a fact I won because the screen flashed up with it have not been credited to my account.

As it was quite late on Sunday I waited until Monday and used live chat to contact the casino.

I was given an email address for technical support which I emailed first thing Monday 16th April.

By late afternoon, as I had not even received an acknowledgement, I went back on live chat and they gave me a different email address.

I promptly emailed that asking for help but have heard absolutely nothing since.

I'm really frustrated as I've not received any response at all or any indication this can be resolved.

I've done everything possible my bed to try and resolve the issue such as clearing the cache and updating device and even using a different one.

Please can you help me resolve this.

Thanks
staus Resolved
£12.15

Complaint Statistics

Resolved 2
Avg. Amount $ 7
Avg. Complaint Duration 5 days
Avg. Response Time 4 days

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Top reviews from our players

I didn't get to experience anything else than a cold shower right after registering... Well, once the chat was open, they replied quickly. Laiha lohtu, as we say in Finland!

I registered an account, made my first deposit using a welcome bonus code, didn't get the promised bonus, contacted the customer service chat, it was closed, left a message, never got a response, contacted them again the next day, only to hear that the management has banned me from all bonuses. Before the ban I hadn't played even one spin at their site, so quite interesting! I was welcome to play without any bonuses or withdraw my deposit back right away (but of course withdrawals are not free at this casino!).

This has happened to me four times in the past years at different casinos, and the story is always exactly the same. I open up an account, and already I am "black-listed" by the management, no reason or explanation was provided. And ALWAYS at these casinos, the withdrawals cost money, so no matter what I do, I end up spending both time and money at a casino that obviously I am not welcome to.

Quite a business model, I'd say!

Inactive user
1/10

Register to site is easy and slots work almost all the time smoothly.

Bonus rules I hiding very good and there you found at all slot wager bonus 100% except list what you found somewhere else on site. On list is all slots. So welcome bonus wager requirement is not 35x its 70x

Hi again Mira Sorry to hear that you have misunderstood how the bonus works. I do not know exactly which link you've been in and looked at, but as I said before, you will find all the terms and conditions under the bonus policy. According to our terms and conditions regarding our welcome bonus, there is a wager of 35x. When it comes to free bonuses and free spins without a deposit, the other terms apply. This is perhaps something you've confused. If you have a username, we can look at this more closely? Best regards Lucky Thrillz

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