Complaint #1 LuckyThrillz Casino

No Welcome Bonus Given

By Simon A.

8 years ago

Message on forum

Joined up with this new casino as welcome bonus was rather attractive. Entered all my personal info and made a deposit but did not receive bonus. I spoke with live chat who just kept cut and pasting management have decided that I can receive no bonuses and managements decision is final?
If there is some kind of problem with me then why did their system allow me to sign up with information I always use, then offer me the welcome bonus via email and allow me to deposit?
How can they be allowed to advertise an offer to suck me into making a deposit under false pretenses? Absolutely shocking.
I now have to make a withdrawal request, submit personal docs and wait probably a week to get MY money back!!

Disputed Casino LuckyThrillz Casino

Reason Bonus not given

Discussion

AskGamblers

• Support Team

6 years ago

Dear @propane007,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

LuckyThrillz Casino

• Representative

6 years ago

Dear Propane007

We have reviewed your complaint again with aim to resolve your issue related to not receiving the welcome bonus.
However, we noticed the following things regarding your account.
The last Login was in 2017
Activity Status: Inactive (Closed account)
Not verified account.

Please be aware that we invite you to verify your account and if you are still interested in playing at our casinos we will make sure you get the welcome bonus as described in our Bonus Policy.
There are some great tournaments during the upcoming months but also reward points according to our VIP program.
For any questions, feel free to contact support@luckythrillz.com or contact@omgaffiliates.com so we can personally assist you.

Sincerely,
Lucky Thrillz Team.

AskGamblers

• Support Team

6 years ago

Dear all,

Kindly be notified that this complaint is being reopened following the declared willingness on behalf of LuckyThrillz Casino management to do everything within their power to resolve their outstanding AGCCS cases. The AskGamblers Complaint Team will gladly assist by giving any of these old cases an additional chance for a successful resolution.

LuckyThrillz Casino Complaint Stats

Resolved 2 / 2

Avg. Amount $7

Avg. Complaint Duration 5 days

Avg. Response Time 4 days

LuckyThrillz Casino Complaints

See all complaints for this casino

Game Crashed During Bonus Round

Hi.

I was playing the game Bakers Treat on Sunday evening using 15p wagers and at one point the bonus spins were triggered (due to having 3 of the red shortcakes on the far right of the game). During the first spin I won the actual bonus treat whereby all of the cakes come up on the reels and the actual bonus feature is triggered.

It came up with a big message saying I had won £12.15 and then as the coins were being calculated on screen, the game crashed and I've not been able to resume it since.

It allows me to log in and play any other game but on this game it says 'Please wait - game resuming' and then it shows the message below saying the game has timed out.

The bonus games were never able to be completed and the £12.15 I know for a fact I won because the screen flashed up with it have not been credited to my account.

As it was quite late on Sunday I waited until Monday and used live chat to contact the casino.

I was given an email address for technical support which I emailed first thing Monday 16th April.

By late afternoon, as I had not even received an acknowledgement, I went back on live chat and they gave me a different email address.

I promptly emailed that asking for help but have heard absolutely nothing since.

I'm really frustrated as I've not received any response at all or any indication this can be resolved.

I've done everything possible my bed to try and resolve the issue such as clearing the cache and updating device and even using a different one.

Please can you help me resolve this.

Thanks

Resolved

£12