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LuckyThrillz Casino - No Welcome Bonus Given


Complaint Info

Disputed casino

LuckyThrillz Casino
propane007 United Kingdom Message
Posted on December 7, 2017

Joined up with this new casino as welcome bonus was rather attractive. Entered all my personal info and made a deposit but did not receive bonus. I spoke with live chat who just kept cut and pasting management have decided that I can receive no bonuses and managements decision is final?
If there is some kind of problem with me then why did their system allow me to sign up with information I always use, then offer me the welcome bonus via email and allow me to deposit?
How can they be allowed to advertise an offer to suck me into making a deposit under false pretenses? Absolutely shocking.
I now have to make a withdrawal request, submit personal docs and wait probably a week to get MY money back!!

Posted on April 22, 2020

Dear all,

Kindly be notified that this complaint is being reopened following the declared willingness on behalf of LuckyThrillz Casino management to do everything within their power to resolve their outstanding AGCCS cases. The AskGamblers Complaint Team will gladly assist by giving any of these old cases an additional chance for a successful resolution.

Posted on April 24, 2020

Dear Propane007

We have reviewed your complaint again with aim to resolve your issue related to not receiving the welcome bonus.
However, we noticed the following things regarding your account.
The last Login was in 2017
Activity Status: Inactive (Closed account)
Not verified account.

Please be aware that we invite you to verify your account and if you are still interested in playing at our casinos we will make sure you get the welcome bonus as described in our Bonus Policy.
There are some great tournaments during the upcoming months but also reward points according to our VIP program.
For any questions, feel free to contact suppor­t@l­uck­yth­ril­lz.com or contac­t@o­mga­ffi­lia­tes.com so we can personally assist you.

Lucky Thrillz Team.

Posted on April 24, 2020

Dear @propane007,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.