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Lucky8 Casino

Item: Lucky8 Casino
Rating: 1
Author: Irena D.

Our Rating CasinoRank

1/10

CasinoRank

Player Rating 2 reviews

1.5/10

2 reviews

Complaint Response 3 complaints

0 hours avg. 3 complaints

What we like

24-hour withdrawals
Live chat available
Mobile-friendly design
Random game feature

What we don’t like

Low monthly withdrawal limits
Slow pending times

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Irena D.

Lucky8 Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

https://www.lucky8.com

Established

2017

Licences

Curacao Gaming Control Board

Company

WCG B.V.

Affiliate Program

Azure Affiliates

Languages

English, French

Casino Type

Instant Play, Mobile, Crypto Casino, Live Casino

Lucky8 Casino is an online casino home to plenty of casino games and slots for players to stay entertained around the clock. Players will find titles here from the likes of Play’n GO and Yggdrasil Gaming which can all be enjoyed instantly when they load up their web browser. The casino can also be accessed on the go for players wanting to use their mobile casino. Lucky8 Casino is licensed and regulated by the Government of Curacao.

Restricted Countries and Territories

Unfortunately, there are some county restrictions here. Players are welcome to come and join from all around if the casino accepts their country. Lucky8 Casino restricts players from countries which include but are not limited to Australia, Belgium, Curacao, Cyprus, France, Italy, Spain, United Kingdom, United States, and many others. The full list of restricted/allowed countries can be found under ‘more casino details’.

Mobile Gaming

The casino can even be reached on the go. Players can use their mobile, smartphone and tablet devices and don’t even need to worry about downloading an app. The games that are available have been optimised to use on mobile which means they’ll load up to play through a compatible mobile browser.

Security and Fairness

Security also isn’t an issue here. Lucky8 Casino uses a high level of SSL encryption methods and firewall services which is verified by DigiCert to ensure players personal and financial transactions are always kept secure.

The casino also uses a random number generator which makes sure their slots and tables games always result in random outcomes.

Deposit Methods

MasterCard, Neteller, Skrill, Instant Bank Transfer, CASHlib, CASHlib, Visa, Bitcoin, Ethereum, Litecoin, Interac

Deposit Fees

Withdrawal Methods

Bank Wire Transfer, MasterCard, Neteller, Skrill, Payz, Skrill, Visa, Bitcoin, Ethereum, Litecoin, Interac

Withdrawal Fees

Withdrawal Limit

EUR 2,500 per week

Currencies

Euros

Pending Time

0-72 hours

Withdrawal Times

E-Wallets 0-1 hours
Bank Transfers 3-7 days
Card Payments 3-7 days
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

Play'n GO, iSoftBet, Quickspin, Yggdrasil Gaming, Gamomat, Push Gaming, Booongo Gaming, Kalamba Games, Relax Gaming, Evolution Gaming, Betsoft, Oryx Gaming, 4ThePlayer, Avatar UX, Boomerang, Bulletproof Games, Chance Interactive, Electric Elephant, Fantasma Games, Felt Gaming, Games Lab, Givme Games, Golden Hero Games, Hacksaw Gaming, NetEnt, Nolimit City, Northern Lights Gaming, Playson, Pragmatic Play, Rabcat, Red Tiger Gaming, ReelPlay, Reflex Gaming, Sthlm Gaming, Storm Gaming, Swintt

RTP

Not stated

RNG Tested

Progressive Jackpots

Game History Feature

Virtual Games

Lucky8 has an easy to use casino lobby where players can enjoy an array of video slots from providers like Play’n GO, Yggdrasil, and others. They have a search engine, so players can pin-point their favourite games. Unfortunately, there are no other game filters to help with browsing. Titles include the Hanzo’s Dojo slot, Gem Rocks slot, Book of Dead slot, Holmes and the Stolen Stones slot and Big Bad Wolf slot.

Anyone who is looking to place their bets on some table games can enjoy games of Roulette (various kinds), Baccarat, variants of Poker games, First Person Football Studio, and other table entertainment. There’s plenty to choose from, whichever type of game you choose.

Players who prefer video pokers can try their luck on a variety of themed card games which include Deuces Wild, 10’s or Better and Joker Poker.

Live Casino

Now, when it comes to live dealer games players can also log into the live casino which is open around the clock. Players will be greeted by friendly and professional live dealers and can place their bets on games like Live Roulette and Live Blackjack. Live games don't support Fun Mode.

Deposit Limit Tool

Yes

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Yes

Cool Off/Time-Out Tool

Reality Check Tool

Yes

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

Live Chat

24/7

Email Support

[email protected]

Phone Support

+16475588786

FAQ Section

Support

Players who need assistance can get their questions answered through a number of different avenues. The fastest way to seek help is by loading the casinos live chat facility which is open from 10:00am CEST to 10pm CEST, 7 days a week for registered players only. Players will also be able to email the casino for additional support.

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Complaints

Read the complaints other players have left for Lucky8 Casino. Learn more about complaints.

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Submit complaint

Lucky8 Casino - Withdrawal not paid proof of claim added

< full name removed > I was playing slots on lucky 8 casino in Canada. Before playing I read some reviews on the site and believed it to be a legitimate site. I deposited 200 dollars Canadian on my first deposit plus 2 additional 100 dollar deposits. I declined the bonuses on the on the 2 100 dollar deposits. I played the games "sugar rush" and "second strike". I had multiple wins playing "second strike". One of which was worth 15236.00. This brought my balance to 38443.02. I requested a withdraw of 4000 Canadian on Monday October 17th which the site said was being processed. The sites withdraw policy says the withdraw will be processed within 5 to 10 business days. Withdraw has not been paid yet. The site has also locked my account on October 26th after I tried to change my password . I've tried emailing and calling there customer support and have not received any response. I currently have a balance in the account of around 30000.00 dollars Canadian. I cant give an accurate balance as they are not allowing me access to my account. I have screenshots of my winnings and emails if needed but I cant see how to attach them to my complaint message. Thank you for your time in this matter. Please let me know if there is a solution to my complaint. Sincerely Oliver

Rejected

$30000

Lucky8 Casino - Unable to verify within six months

Hello, It's been 6 months since I sent my documents to the validation service of the Lucky8 casino. December 1, 2020 exactly. I contacted them several times to find out why validation was taking so long, if documents were missing for example. The one and only response to each of my emails is that the request is in progress and that they have no more information. I relaunched customer service on December 19, January 14, March 12, April 04 and April 17 I do not know what to do

Resolved

€358.53

Lucky8 Casino - Delayed payment

Good morning, sir,

Then I'll explain everything to you in detail.

I deposited 30€ on Lucky8, and I won 2000€;
You should know that I didn't use any bonuses, I never take bonuses. I only played for my own money.

When I wanted to withdraw my winnings, the support staff asked me to verify my identity.

So I sent ALL my documents every day FOR about 10 days.

At the end of the 10th day I then threatened him a little because they had all my necessary verification documents (CNI recto/verso, RIB, bank statement, photo of me holding my CNI) but they did not deign to validate my account.

They finally sent me an email on March 8th, telling me that my Lucky8 player account has BEEN VERIFIED and that I could now place my withdrawal.

So I placed my €2000 withdrawal request on March 8th.
This withdrawal request was validated on March 9th.

Today is March 27th and I still haven't received anything. This is inadmissible, I am being scammed for $2,000.

I really hope you can help me, I remain at your disposal to provide you with all the necessary evidence.

Thank you for your help.

Translated with www.DeepL.com/Translator (free version)

Resolved

€2000

Complaint Statistics

Resolved 2

Avg. Amount $ 1,347

Avg. Complaint Duration 0 hours

Avg. Response Time 0 hours

Review this casino

Share your thoughts with other players

Player rating

1.5/10 ● 2 reviews

Top reviews from our players

phryne

6 years ago

1/10

This casino changez the RTP of the machines if you win too much.
I read Lucky8 is restricted in France but i played for 2 years from France . I don't understand.

Casinolover717

7 years ago

2/10

Play'n Go and Yggdrasil are the only available casino operators

Lucky 8 set up a limit within my account bec I won too much during a period, a warning message appeared while I was playing
Withdrawals took very long and if there are more than 1 withdrawals pending, they do not pay out these requests at once, just in hope customers will cancel the withdrawals
Lucky8 tries everything not to pay out the winnings and this is why I warn about Lucky8
I closed my account permanently with a balance of 18.50 Euro because of the happened
Connected to Cresus Casino, same tactic not to pay customers

Hi, Thank you for the feedback regarding Lucky8 and Cresus Casino brands. We take player feedback seriously and always take the player reviews in consideration when making updates and changes to our product. Lucky8 Casino has the collection of the industry leading game providers offering some of the most exciting games. Players can chose top hits from Pragmatic Play, Play n` Go, Yggdrasil, No Limit City, Relax Gaming, Hacksaw gaming and other studios offering hottest and most exciting games in the industry. Game list is updated on the daily basis so players who are hunting for new games, will not be disappointed! Withdrawal times in the casino may vary due to multiple reasons. Usually players with pending withdrawal requests are asked to provide all necessary documents before processing the withdrawal. We understand that providing such documents may take some time but never hold off withdrawals. As soon as all relevant documents are uploaded and approved, the withdrawal is released and usually reach players account in less than 24 hours, depending on the payment method used by the player. In case more details would be needed, we urge you to reach out to Lucky8 Casino support team: Live chat, available from 10AM till 10PM CET. Hope this will explain the situation better and will not cause any future issues and will allow for the endless top tier entertainment! Regards, Lucky8 Casino team