Delayed payment

< full name removed > I was playing slots on lucky 8 casino in Canada. Before playing I read some reviews on the site and believed it to be a legitimate site. I deposited 200 dollars Canadian on my first deposit plus 2 additional 100 dollar deposits. I declined the bonuses on the on the 2 100 dollar deposits. I played the games "sugar rush" and "second strike". I had multiple wins playing "second strike". One of which was worth 15236.00. This brought my balance to 38443.02. I requested a withdraw of 4000 Canadian on Monday October 17th which the site said was being processed. The sites withdraw policy says the withdraw will be processed within 5 to 10 business days. Withdraw has not been paid yet. The site has also locked my account on October 26th after I tried to change my password . I've tried emailing and calling there customer support and have not received any response. I currently have a balance in the account of around 30000.00 dollars Canadian. I cant give an accurate balance as they are not allowing me access to my account. I have screenshots of my winnings and emails if needed but I cant see how to attach them to my complaint message. Thank you for your time in this matter. Please let me know if there is a solution to my complaint. Sincerely Oliver

Hello, It's been 6 months since I sent my documents to the validation service of the Lucky8 casino. December 1, 2020 exactly. I contacted them several times to find out why validation was taking so long, if documents were missing for example. The one and only response to each of my emails is that the request is in progress and that they have no more information. I relaunched customer service on December 19, January 14, March 12, April 04 and April 17 I do not know what to do