Complaint #4 Lucky8 Casino

Unable to verify within six months

By Eroh

5 years ago

Hello, It's been 6 months since I sent my documents to the validation service of the Lucky8 casino. December 1, 2020 exactly. I contacted them several times to find out why validation was taking so long, if documents were missing for example. The one and only response to each of my emails is that the request is in progress and that they have no more information. I relaunched customer service on December 19, January 14, March 12, April 04 and April 17 I do not know what to do

Disputed Casino Lucky8 Casino

Reason Verification issues

Amount €358.53

Discussion

AskGamblers

• Support Team

4 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Eroh

• France

4 years ago

Hello Guy,

I think we can consider this complaint resolved

Thx for help

AskGamblers

• Support Team

4 years ago

Dear @Eroh,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Eroh

• France

5 years ago

Hello,

As promised, I am coming back to you. I have received the transfer of my entire bankroll today. (358.53€)

I am awaiting a final return concerning the validation of my documents.

Thanks to the teams.

Lucky8 Casino Complaint Stats

Resolved 2 / 2

Avg. Amount $1,347

Avg. Complaint Duration N/A

Avg. Response Time N/A

Lucky8 Casino Complaints

See all complaints for this casino

Withdrawal not paid proof of claim added

< full name removed > I was playing slots on lucky 8 casino in Canada. Before playing I read some reviews on the site and believed it to be a legitimate site. I deposited 200 dollars Canadian on my first deposit plus 2 additional 100 dollar deposits. I declined the bonuses on the on the 2 100 dollar deposits. I played the games "sugar rush" and "second strike". I had multiple wins playing "second strike". One of which was worth 15236.00. This brought my balance to 38443.02. I requested a withdraw of 4000 Canadian on Monday October 17th which the site said was being processed. The sites withdraw policy says the withdraw will be processed within 5 to 10 business days. Withdraw has not been paid yet. The site has also locked my account on October 26th after I tried to change my password . I've tried emailing and calling there customer support and have not received any response. I currently have a balance in the account of around 30000.00 dollars Canadian. I cant give an accurate balance as they are not allowing me access to my account. I have screenshots of my winnings and emails if needed but I cant see how to attach them to my complaint message. Thank you for your time in this matter. Please let me know if there is a solution to my complaint. Sincerely Oliver

Rejected

$30,000

Delayed payment

Good morning, sir,

Then I'll explain everything to you in detail.

I deposited 30€ on Lucky8, and I won 2000€;
You should know that I didn't use any bonuses, I never take bonuses. I only played for my own money.

When I wanted to withdraw my winnings, the support staff asked me to verify my identity.

So I sent ALL my documents every day FOR about 10 days.

At the end of the 10th day I then threatened him a little because they had all my necessary verification documents (CNI recto/verso, RIB, bank statement, photo of me holding my CNI) but they did not deign to validate my account.

They finally sent me an email on March 8th, telling me that my Lucky8 player account has BEEN VERIFIED and that I could now place my withdrawal.

So I placed my €2000 withdrawal request on March 8th.
This withdrawal request was validated on March 9th.

Today is March 27th and I still haven't received anything. This is inadmissible, I am being scammed for $2,000.

I really hope you can help me, I remain at your disposal to provide you with all the necessary evidence.

Thank you for your help.

Translated with www.DeepL.com/Translator (free version)

Resolved

€2,000