Lucky Ones Casino

Title: ⚠️ Rigged Blackjack, Dealer Manipulation & No Accountability – Stay Away from LuckyOnes Casino

I’ve been a user at LuckyOnes Casino since October 2024. After winning $70,131 CAD on slots, I continued playing and lost it all on live Blackjack — but not through bad luck. Through clear manipulation.

During my Blackjack sessions (Quartz Blackjack by Pragmatic Play), I witnessed highly suspicious behavior:

The dealer checked the hole card every single hand, even when showing a 2, 3, or 4 — which violates standard Blackjack rules.

In some hands, the dealer even checked the hole card twice, for no valid reason.

Worse, the dealer called my card value before flipping it, suggesting foreknowledge of what I had.

The hole card was placed in front of the shoe, creating a clear opportunity for manipulation or visibility.

I recorded video evidence of this behavior and sent it to the casino. Their response? Evade, delay, and send me a .zip file instead of a clear gameplay log. When I demanded proper answers, they kept pretending they needed the name of the game and timeframe — despite having full access to my account data.

Their tactics are not just unprofessional — they feel outright fraudulent.

I’ve already:

Filed a formal complaint with Curaçao eGaming

Posted my public review on Trustpilot

If LuckyOnes thinks they can take advantage of players by manipulating live dealer games, they’ve chosen the wrong person to do it to. I have video proof, communication logs, and I won’t stop until this is investigated by the authorities and the broader gambling community knows about it.


Avoid this casino at all costs. Especially if you plan to play Blackjack — the game is not fair, not transparent, and certainly not trustworthy.

video evidence link:

https://drive.google.com/file/d/10ZZ51HGx0J9ttm8h2ICDSUqxMMJDp74V/view

First of all, the customer service! Even thought some mails took a while ( 4-5 hours) to get reply, it was pro and polite.
Games are what you can expect.

Had some issues with cashout. But, let me state it got solved. You appearently need, at least if your norwegian, a norwegian bank account.

Try nr 3, then it got solved

Good deposit bonuses, they give out good bonuses on email promotion. They have almost every game and provider.
They don't take any fees on deposits and withdrawals.
Quick withdrawal once they approve the withdrawal.
Easy to verify your account.

Long withdrawal times when you win big, I have tried to cash out about 10k$ and still not heard anything even though it's been 5 days, they have a «max» withdrawal time of 48 hours.
Ai generated answers in support, so you never get an answer that actually helps you.
Lack of actual support in the support chat.
Deceiving information from support, they don't tell you the same thing if you go in the chat and talk to another support member.

The Lucky Casino has a huge libary of games and a provider list to help you in selecting your games. Its fast and easy to navigate on the site. They also have a great welcome package and they often offer great deposit bonuses. They the lead time on verification and processing your withdrawal is 24 hours.
For me it was quick and painless.

I don't really have any negative words to say other than they don't have ELK studios but every other provider :):
Sometimes they are a little slow with answering your questions via mail.

This is what I like about lucky ones casino, the 24 chat is available. The agents are helpful and polite. I also like the game selection, lots of different games to choose, I also like when you're able to stop the game. Some casinos don't have that option on their games.

This is what I dislike about Lucky Ones, the wait time for withdrawal is two business days, but when it was promoted and why I chose to play at Luckyones because it said "fast withdrawal times" this isn't true at all. I wish casinos would be upfront about advertising! Disappointing, as it takes seconds to take my money.

Super worrying place to gamble. They don't follow responsible gambling policies. I really did not want to give a bad first comments impression. But I went to chat 3 days in a row (over 5 requests) telling them I'm addicted and I want to close my account and they never closed it. And it's still open. They should really take this much more seriously.
Also their loyalty is really bad they only give 40x wager after you lose deposit. Who in the industry still uses 40x.