Pending cashout

Dear Sir/Madam,

I would like to file a formal complaint against Lucky Ones regarding an unresolved withdrawal request and what I believe to be an unreasonable delay in releasing my funds.

I have been a regular customer of Lucky Ones for some time, and my account is fully verified. I received an invitation from the website offering me a bonus on the condition that I deposited funds and played according to their stated terms and conditions.

I complied with the requirements and subsequently requested a withdrawal of my funds on 19 August 2026.

Since then, I have repeatedly contacted Lucky Ones customer support and also sent emails regarding my withdrawal. However, I have not received a satisfactory resolution. The support team has continued to delay the matter without providing me with a clear explanation or a valid reason for the delay.

To date, no specific reason has been given to me for why my withdrawal has not been processed.

I have fulfilled the required conditions, my account is verified, and I have provided the necessary information requested by the website. Despite this, my withdrawal remains unresolved.

I therefore request that this matter be investigated and that Lucky Ones be required to provide a clear explanation for the delay and release any funds that are legitimately owed to me.

I am able to provide supporting evidence, including:

* My verified account information.
* Deposit records.
* The withdrawal request submitted on 19 August 2026.
* Screenshots of my conversations with customer support.
* Copies of my emails to Lucky Ones.
* Any other relevant records or documents.

I would appreciate your assistance in investigating this complaint and advising me of the appropriate steps to recover my funds.

Thank you for your attention to this matter.

Sincerely,

I’ve been a long time player of Just Casino who recommended their sister site Lucky Ones. I started playing about two years ago & have been a faithful user of the platform without any issues. All withdrawals are processed within 48 hours unless it’s a weekend, then deposit arrives Monday. Thursday night I requested a withdrawal for $3500 Can and would expect it Monday. Friday an email stated verification of a new card I previously used the week before was needed. No problem, I reached out to support and uploaded pics through my account and had an agent confirm nothing else was needed (screenshot attached) so I assumed Monday I would receive my withdrawal. That was not the case. Here it is almost Wednesday and I’ve contacted chat four times to be given the same generic reply over and over (screenshots attached) I’ve been verified and stay ahead of the process with every platform I use as I don’t want to encounter issues such as this during withdrawal. Yet here I am and have no idea when to expect this or even why they would hole back this long. Never have they done this and to wait this long is extremely out of the ordinary regarding transactions in my account.

I have screenshots I wish to include in my complaint but I can’t copy and paste or attach them to this statement. Please exclude ‘screenshot attached’ remarks