Complaint #17 Lucky Ones Casino

The casino is not responding to my withdrawal requests

By Waleed S.

6 days ago

I am submitting this formal complaint against Lucky Ones Casino (operated by Just Entertainment B.V.) regarding a severe issue with my withdrawal request.

I requested a withdrawal of 500$ but the casino has repeatedly rejected or ignored my payout requests without providing any legitimate or transparent reasoning.

To clarify my account status:

1. My account is fully verified, and all necessary KYC (Know Your Customer) documents were uploaded and accepted.

2. I have fully met and completed all wagering requirements associated with my play/bonuses.

3. I have strictly abided by all terms and conditions of the casino. [1, 2, 3]

Despite my attempts to contact their customer service via live chat and email to resolve this amicably, I have only received generic responses or total silence. This prolonged delay constitutes a direct violation of fair gaming regulations and financial processing standards.

I request that AskGamblers intervene in this dispute to hold Lucky Ones Casino accountable and assist me in getting my delayed funds released immediately.

Thank you for your assistance.

Disputed Casino Lucky Ones Casino

Reason Declined payment

Amount $500

Discussion

AskGamblers

• Support Team

3 days ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Waleedovic

• Saudi Arabia

3 days ago

مرحباً ، نعم هناك تحديثات جديده واهمها ان الكازينو قام باكمال عملية السحب بعد ان تاخر بالعاني لكي يقوم اللاعب باللعب بها حتى يخسر ماله وهذا ماحصل فعلاً ، الامر الاخر لماذا عندما العب ويكون الحظ مبتسم لي الاحظ ان اللهبه اصبحت تقوم بالتعليق والتاخير على سبيل المثال قمت بشراء بونس في احد الالعاب وعندما تم خصم قيمه الرهان علقت اللعبه حتى اغلقتها ورجعت افتحها ولم اجد شراء المكافأه اللذي قمت به رغم خصم مبلغ الرهان

Translation:

Hello. Yes, there are new updates. Most notably, the casino finally processed the withdrawal—though they had deliberately delayed it, hoping I would keep playing and lose the funds (which is exactly what happened). Another issue is that whenever luck is on my side, the game starts lagging or freezing. For instance, I purchased a bonus in one of the games; the bet amount was deducted, but the game froze. When I closed and reopened it, the bonus purchase wasn't there, even though the money had already been taken.

AskGamblers

• Support Team

3 days ago

Dear Lucky Ones Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Lucky Ones Casino Complaint Stats

Resolved 2 / 4

Avg. Amount $2,260

Avg. Complaint Duration 4 days

Avg. Response Time 3 days

Lucky Ones Casino Complaints

See all complaints for this casino

Resolve the delay please

Dear Sir/Madam,

I would like to file a formal complaint against Lucky Ones regarding an unresolved withdrawal request and what I believe to be an unreasonable delay in releasing my funds.

I have been a regular customer of Lucky Ones for some time, and my account is fully verified. I received an invitation from the website offering me a bonus on the condition that I deposited funds and played according to their stated terms and conditions.

I complied with the requirements and subsequently requested a withdrawal of my funds on 19 August 2026.

Since then, I have repeatedly contacted Lucky Ones customer support and also sent emails regarding my withdrawal. However, I have not received a satisfactory resolution. The support team has continued to delay the matter without providing me with a clear explanation or a valid reason for the delay.

To date, no specific reason has been given to me for why my withdrawal has not been processed.

I have fulfilled the required conditions, my account is verified, and I have provided the necessary information requested by the website. Despite this, my withdrawal remains unresolved.

I therefore request that this matter be investigated and that Lucky Ones be required to provide a clear explanation for the delay and release any funds that are legitimately owed to me.

I am able to provide supporting evidence, including:

* My verified account information.
* Deposit records.
* The withdrawal request submitted on 19 August 2026.
* Screenshots of my conversations with customer support.
* Copies of my emails to Lucky Ones.
* Any other relevant records or documents.

I would appreciate your assistance in investigating this complaint and advising me of the appropriate steps to recover my funds.

Thank you for your attention to this matter.

Sincerely,

Unresolved

$4,000

Intentional delay of withdrawal process

I’ve been a long time player of Just Casino who recommended their sister site Lucky Ones. I started playing about two years ago & have been a faithful user of the platform without any issues. All withdrawals are processed within 48 hours unless it’s a weekend, then deposit arrives Monday. Thursday night I requested a withdrawal for $3500 Can and would expect it Monday. Friday an email stated verification of a new card I previously used the week before was needed. No problem, I reached out to support and uploaded pics through my account and had an agent confirm nothing else was needed (screenshot attached) so I assumed Monday I would receive my withdrawal. That was not the case. Here it is almost Wednesday and I’ve contacted chat four times to be given the same generic reply over and over (screenshots attached) I’ve been verified and stay ahead of the process with every platform I use as I don’t want to encounter issues such as this during withdrawal. Yet here I am and have no idea when to expect this or even why they would hole back this long. Never have they done this and to wait this long is extremely out of the ordinary regarding transactions in my account.

I have screenshots I wish to include in my complaint but I can’t copy and paste or attach them to this statement. Please exclude ‘screenshot attached’ remarks

Unresolved

$3,500

Pending cashout

Hello, a week ago I requested 1000€ withdrawal from luckyones.com and I have still not received my funds. My profile is verified and everything should be okay on my side. I've been in touch with the support but I only get some random copy pasted responses that they are working on it and I should be patient. They promise to handle all withdrawal requests within a 24-48h time period...

Resolved

€1,000