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LevelUp Casino

Our Rating CasinoRank
9/10
CasinoRank
Player Rating 258 reviews
Complaint Response 12 complaints
1 day avg. 12 complaints
What we like
  • Excellent choice of payment methods
  • No payment fees
  • 24/7 live chat
What we don’t like
  • Support available in English only
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


LevelUp Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.levelupcasino.com/
Established
2020
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, German, French, Norwegian
Casino Type
Instant Play, Mobile, Live Casino, Crypto Casino, Sports
VIP / Loyalty Program
VIP Program, Loyalty Program
Mobile Apps
Android
Social Platforms
Telegram

General Information about LevelUpCasino

LevelUp Casino has maintained a high casino rating at AskGamblers for a long time. Our players and we highly rate this online casino. There are now more than 200 real player reviews. You can read these reviews from members who have deposited and played there or even visit us in the forum where we have discussed this casino. 

They have a good complaint history too. Since their time on our website, very few complaints have been opened, and those that have, have been resolved successfully. We like the casino's approach to its customers who are experiencing issues.

Our review will come in handy if this is a brand new casino site for you. You can also check out the bunch of casino bonuses you can claim when you scroll further down the page. 

We’ve now gathered all the information you need regarding payments, customer support, games and responsible gambling.

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Complaints

Read the complaints other players have left for LevelUp Casino. Learn more about complaints.

Show all complaints
LevelUp Casino - They allowed me to play and refused refund
I am submitting this complaint against LevelUp Casino due to misleading information provided by their live chat support, which directly resulted in a financial loss of 1,000 EUR.

Before continuing to play, I contacted LevelUp Casino’s live chat support to explicitly ask whether I had any second or duplicate account registered in their system.

The support agent clearly confirmed in writing that no additional account existed and that I could play without any issues. I have provided screenshots of this conversation as evidence.

Based on this explicit confirmation, I continued playing in good faith. Following this confirmation, I incurred losses totaling 1,000 EUR.

Only after these losses, I contacted support again to ask about the status of my verification, as I intended to continue playing. At that point, no warning was given that my account was at risk or under investigation for multi-accounting.

Shortly afterward, my account was blocked and I was accused of multi-accounting. The casino now claims that their system later detected linked accounts based on IP address, device data, or other technical indicators.

This situation is unfair and contradictory. If a violation truly existed, it should have been identified before I was explicitly informed that no second account existed and that I could continue playing.

Allowing me to play after providing this confirmation and only taking action after losses occurred places the responsibility with the casino, not the player.

LevelUp Casino refuses to refund my losses and relies solely on general Terms and Conditions, while ignoring the written confirmation provided by their own support team, which I relied upon when deciding to play.

I have submitted screenshots of the live chat conversation proving that I was told no duplicate account existed and that playing was permitted.

I therefore request a refund of 1,000 EUR, representing the losses incurred after the casino explicitly confirmed that no second account existed, or a fair resolution acknowledging the casino’s responsibility for providing misleading information.
staus Resolved
€960

Complaint Statistics

Resolved 10
Avg. Amount $ 2,370
Avg. Complaint Duration 5 days
Avg. Response Time 1 day

Review this casino

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Player rating
9/10 258 reviews

Top reviews from our players

I have been a frequent player of this casino and have constantly been refused loyalty spins or anything a loyal player should receive, there's nothing keeping me at this casino as a player anymore because I'm sick of always being told I can't be offered anything when I deposit a fair amount of money each time I play

Dear JESS88ICA, To start with, we sincerely regret to hear that you had such an experience at our casino. Our team is always loyal to our players and does its utmost to provide users only with a pleasant experience. Nevertheless, we would like to point out that we offer a wide variety of bonuses to choose from. It is our main goal to keep our players delighted, so we propose free spins, match bonuses, and other awesome prizes as often as it is possible. If you have any difficulties, we kindly ask you to contact our support team, and we will check if something cool is available for you! Our team sends you their love and wish you the best of luck ;) We are looking forward to seeing you again! Kind regards, LevelUp Casino Team

user avatar

The best page of casino slots machines, great bonuses and great games. Easy for deposits and for withdrawals. I like so much the majestic king game on this page, is very funny, and very lucky to all the people :)

The page is very good, sometimes it takes a while to load the games but if it works perfectly, the wagering minimum is low, sometimes the bonuses of the game are not so good but it is just a matter of waiting and everything improves, I hope they continue to improve.

Dear M3L143, Seeing that you had a 10-Star experience is the best thing we could hope for! We really appreciate you being our player and shared the word about us. Our team is flattered by the fact that you liked our bonus offers, verification process and our website overall. This is a great incentive for further improvement and professional growth. Thank you for staying with us and wishing you good luck! Warmest regards, LevelUp Casino Team

user avatar

Large amount of games, format is easy to use and very quick loading. If ever had to use the chat it’s very quick response. Great bouns and plenty to be able to play.

There isn’t much to say about dislikes, other than haven’t withdrawn yet or won a huge amount to be able to withdraw. Haven’t verified my account yet.

Dear STORM88886, Thank you for your review and feedback! We are happy to see that you enjoyed surfing our website as well as chatting with us. Thanks for pointing our bonuses too. We do our best to provide each player only with positive emotions and fantastic experience. Wish you a gratifying time in our casino! Warmest regards, LevelUp Casino Team

user avatar

I registered at levelup casino and received no deposit free spins for registration, which I successfully wagered and after making a deposit I received my winnings, my account was quickly verified, and the withdrawal of connections also turns on very quickly. I really liked the attitude to the client and the high blood solutions to any issues. conditionally 10!

Dear SEVAS777, Thank you for sharing your opinion of our casino! Congratulation on your winnings! We are glad that you like a quick verification process and our website overall. The support team is here 24/7 to give you qualified assistance. In addition, we constantly strive to provide the most satisfying and exciting experience to you. Stay tuned for something new! Wishing you a wonderful game and great wins! Warmest regards, LevelUp Casino Team

user avatar

I've registered in levelup recently, but I feel I definitely stay here for some time, I am interested in trying to reach some vip status, as they have private freerolls, faster cashouts and personal gifts, and 20 step quest on their site, for playing. I can earn reward for each level, and it attracts me to play more often, will test how far I can go.

The site is too blacky I would say which is a bit annoying but I guess it is fine, after some time eyes get used. And a bit sad that all welcome bonuses are capped with 100$ amount, could be a bit more, but whatever.

Dear DRAGON21, Thank you for your positive review and welcome on board! We are happy to hear you are satisfied while playing with us. Our team will go on working to be the best for our players, and we are sure that you will get only great experience and amazing offers in our casino. We will take into account your feedback, and this will definitely help us to work on these areas. Wishing you good luck and thank you for being with us! Warmest regards, LevelUp Casino Team

user avatar

This casino has excellent service, representatives are always available, kind, patient, and knowledgeable. Unlike other casinos, verification went smoothly and after that amazingly fast withdrawals and cash out. Initially I believed it was one or two-times thing to keep me (I was new) but it has been consistent all along) - maximum of several hours for withdrawal to be processed, I like choice of games and graphics.

To while bonuses are generous during the weekend, on weekdays very restricted. Also, should be more tournaments, when playing with bonus I understand there is a cap on the amount of bets, but too many games are restricted.

Dear ALISA53, Many thanks for reviewing our casino and sharing your experience! We appreciate our players and strive to meet with all their needs. It is our principal aim to provide players with comfortable and exciting playing. One of the main things for players is a fast and easy withdrawal process, which we always try to ensure. We value each and every player, and we are working to provide the best experience in our casino. Thank you for the feedback. We promise to do our best to keep it up and even overcome your expectations. Wishing you only good luck ahead and thank you for being our customer! All the best, LevelUp Casino Team

user avatar

It has a great selection of games to choose from. The technical side of the website has been quick and issue free. Unlike some other sites I have yet to have any issues with games loading. The games to me have appeared to be fair and there are some amazing bonuses/jackpots that are actually possible to win.

The minimum deposit is $15. There aren't many rewards or free "bonuses" for being a depositing member. You have to choose a bonus prior to depositing and to my knowledge all the those bonuses have maximum cashouts

Dear RLISAB, Thank you for the pleasant words about our online casino! We appreciate that you are satisfied with our website design and our games. Moreover, we are eager to mention that our team is working on a variety of our providers. It is our goal to make the time with our casino enthralling. We would like to point out that if some bonuses have a maximum cashout limitation, this information will be indicated on our website in the terms of the promotion or in our emails with special bonus offers. We do have a lot of promos without such limitations, and you can enjoy them to the fullest. Let the luck always be on your side! Warmest regards, LevelUp Casino Team

user avatar

Level up has good customer service. Good verification with patient staff happy to take you through. Good variety of slots. Healthy free games and bonuses. Get good returns and good value for money as in how long it lasts.

Dear GMJL74, Thank you for taking the time to write a positive review about our casino! It is really important that the wide variety of our games and verification process appeal to you. Thank you for your kind words about our live support. We value each and every player, and we are working to provide you with the best experience in our casino and to improve our services. Let the luck and fortune always be on your side! Kind Regards LevelUp Casino Team

user avatar

Casino is a great place for boring evenings, a wide range of games and deposit bonuses or not. Communication with customer service is simply brilliant, short response times. I heartily recommend 😊😊

Dear TRIEXIE, We are grateful for kind words about our Casino. Our team is doing our utmost to fulfill the requirements of our players and make our casino better and better. We are also eager to thank you for praising our support team. It means the world to us knowing that our customers are satisfied with the service we provide. We sincerely wish you the biggest luck ever and hope that you will keep playing with us. Kind regards, LevelUp Casino Team

user avatar

It is really one of my go to online casino sites, it has all my favourite games and a big variety so you will never get bored. It also has quest that you can receive bonus spins or other advantages. I recommend this site to all my playing friends.

I don't really have any big issues but it would be more intriguing if there were a more variety of bonuses or side missions to reward players who play often even a bonus for referring friends would be nice.

Dear FREEZA, We sincerely appreciate such a positive review of our casino! Our team is flattered by the fact that you enjoyed our bonus offers and selection of games. It means the world to us knowing that our customers are satisfied with the service we provide. We hope that playing in our casino will continue bringing you only positive emotions. Thank you for staying with us! All the best, LevelUp Casino Team

user avatar

LevelUp Casino News

Read all news about LevelUp Casino, check for updates and stay tuned for exclusive bonuses.

Celebrate October With 12 Festive Bonuses in Our Wurst Promo Ever
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What do you get when you combine all the colours of early autumn with the best online casino deals? Mix ‘em together, and you get the Wurst Promo Ever!From 27 September to 7 October, you can take up to 12 bonus deals at some of our finest online casinos and enjoy the chill cosiness of our favourite season!1 Season, 10 Days, 12 Bonus Deals!Against the background of pretzels falling gently from the sky and the cheerful accordion melody, we invite you to the Wurst Promo Ever:From 27 September to 7 October, explore the selection of 12 festive bonus deals!Whether you like a solid welcome bonus in the style of Bratwurst or the more elusive yet exclusive Weisswurst casino deal, these 12 online casino are definitely serving it, so...Join Our October Festivities!You know the date and the time, so it'd be a shame to miss it! Grab a moment of your time until 7 October and fest-up in our absolutely, definitely, die wurst campaign ever!Good luck!

Join LevelUp's Cake Bonanza and Get a Birthday Cash Bonus
Promotion Join LevelUp's Cake Bonanza and Get a Birthday Cash Bonus

LevelUp Casino is celebrating its birthday, and the big cake is making them sugar-high! But the casino has no intention of hoarding all the cake for itself and instead wants to give everyone the chance to slice it open for some sweet, sweet cash!From 5 to 25 September, you can bet and save at the same time, filling up the piggy bank and cracking it open once it's full! Let's see how!The Piggy Bank Is Waiting to Be OpenLet's start with the basics: what is Cake Bonanza, and how does it work?It's a month-long celebration at one of the finest online casinos, and you are all invited to take a slice of cake! It's a thrilling savings game where the more you bet during the week, the bigger the piggy bank gets!The cash bonus is valid for 72 hours with a wagering requirement of x10 and a maximum win of $1000!Once it fills up, you can break it open and get your cash bonus! You will know when to smash it once the progress bar fills up, so keep an eye on it!Visit LevelUp Casino and Start Filling the Piggy BankIf you're not a member, we suggest you try LevelUp for their fantastic player reviews, excellent choice of payment methods, zero payment fees and 24/7 support.You can start your journey there by activating the welcome bonus.

Level Up with LevelUp Casino's Loyalty Program and Win Free Spins
Promotion Level Up with LevelUp Casino's Loyalty Program and Win Free Spins

We know not all casino names are literal but… in the case of LevelUp Casino you really can level up! In fact, their brand-new loyalty program comes with several cool quirks that you’ll be pleased to learn all about and start taking advantage of. How does “additional opportunities to win Free Spins” sound? That and more awaits in LevelUp’s new loyalty program.Ready to dive into the intricacies of the program with us? Let’s go!How Does the LevelUp Casino Loyalty Program Work?As soon as you’ve made your first deposit you’re part of LevelUp’s loyalty program. How does it work? Why, you play with real money and earn redeemable comp points. Then, as you continue to play casino games at LevelUp Casino, you’ll be earning more comp points, casino bonuses, and other prizes and rewards.After registering at LevelUp Casino, you can go through the “Welcome, newbies” missions at your own pace!For the first 60 days after registering at LevelUp Casino, you’ll be able to go through 15 different “Welcome, newbies” missions all at your own pace. In order to complete the missions, there are various actions to do, such as verifying your email, making deposits, and playing certain casino games, just to name a few. As you further move through these missions, you’ll be able to learn additional comp points and even no deposit Free Spins! Just remember: only real money bets count in the missions.Additionally, always make sure to read LevelUp Casino’s Terms and Conditions and know exactly what you need to do in order to redeem these prizes.Sign Up at LevelUp Casino and Good Luck!Ready to give LevelUp Casino’s brand-new loyalty program a go? Head over there, register for an account, start earning your comp points and… good luck!

AskGamblers Wishes You a Happy Easter
Promotion AskGamblers Wishes You a Happy Easter

Easter is one of our favourite holidays at AskGamblers, and we can’t tell you just how many chocolate bunnies we’ve eaten, waiting for it to come! But, there’s more to it than enjoying sweet, sweet chocolate (is there, though?)We sprung into action and prepared promo offers for this year’s chocolate-filled Easter, and there’s still enough time to choose one of the delicious bonuses. How Many Chocolate Bunnies Have You Eaten? This time around, we haven’t put all our eggs in one basket. Instead, we’ve partnered with 12 online casinos to offer you the best Easter casino bonuses — from welcome packages to no-deposit bonuses and more! As we announced in our Easter Promo, the official offer started on 25 March and ends on 1 April. If you missed our announcement a few days ago, there’s no reason to be hopping mad! There's still enough time to get cracking and claim the egg-citing bonuses. The beauty is that you aren’t limited to the number of bonuses you can pick, just like we aren’t limited to the number of chocolate bunnies we wish to eat. The more important question is: “How many chocolate bunnies have you eaten?”Happy Easter From Our AskGamblers Team!From all of us at AskGamblers, we wish you a Happy Easter! We hop(e) your holiday is as sweet as ours. Regardless of your traditions, we wish you to spend Easter peacefully, surrounded by the people you love. If you decide to try your luck with one of our promo offers, remember to read the Terms and Conditions before you register. And yeah, learn from our mistakes — don’t eat too many chocolate bunnies. We don’t regret it, though.

Xmas Just Got More Wicked: No Deposit Spins for All!
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Merry Christmas, one and all!We hope you’ve had the wickedest ol’ time hanging out with us (and naughty Christmas characters) these past 12 days at 12 perfectly cheeky online casinos, that you’ve signed up using their exclusive welcome bonuses and that you’ve had a lot of fun spending their Free Spins!But… just as we promised, the celebrations aren’t over yet. In fact, when else should we shower you with treats if not Christmas day?That’s right; just today, 25th December, you’ll be able to snag a bunch of no deposit Free Spins at seven casinos that have already been generous with their Wicked Xmas offers. Talk about a very merry Christmas!So, let’s not dilly dally anymore; let’s see what exactly you’re gonna find in your Christmas stockings today! Have Yourself a Merry Christmas with No Deposit Free SpinsHo, ho, holy no deposit Free Spins!Here’s a list of all the no deposit bonuses you can get today only with bonus codes (where necessary) and the most important details you should keep in mind when redeeming the offers.LevelUp Casino:50 Free SpinsBonus code: XMAS50Game: Snow Coin: Hold the Spin slot (Gamzix)Wagering requirements: 70xMax bet: €1Max cashout: €50 Sloterra Casino:50 Free SpinsBonus code: ASK50Game: Twin Fruits of Santa slot (Mascot Gaming)Wagering requirements: 35хMax bet: €10 Max cashout: €50ZenCasino:50 Free SpinsBonus code: ASK25DFSGame: Rock Star Santa MultiMax slot (Yggdrasil Gaming)Wagering requirements: 15хSkycrown Casino:200 Free SpinsBonus code: ND200Game: Aloha King Elvis slot (BGaming)Wagering requirements: 40xMax bet: €1Max cashout: €50Beastino Casino:30 Free SpinsNo code neededGame: Naughty Nick's Book slot (Play'n GO)Fresh Casino:50 Free SpinsBonus code: ASKGAMBLERSWagering requirements: 45xiLUCKI Casino:No code neededGame: Elvis Frog in Vegas (BGaming)Wagering requirements: 50xMax cashout: C$50As always, come hang out with us at our dedicated forum thread, and more importantly, have a very happy Christmas from all of us at AskGamblers! We wish you all the luck and hope you have fun spending your very own no deposit bonus treats this holiday season!

Happy Easter! Join the AskGamblers Team in the Golden Egg Hunt!
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Don’t we all enjoy Easter? If not for religious reasons, then for the colourful eggs, bunnies…real and chocolate ones! And the fact that it comes in springtime when we can’t resist some thrilling Easter activities, like egg hunting. If you still haven’t joined our exciting Easter Golden Egg Hunt, now may be the right time to do just that.And what have we prepared for you?Let’s Go Egg Hunting Together!Easter cheer lasts for full five days with AskGamblers, and we have prepared an exciting Easter egg hunt with our 12 online casino partners!In case you missed the Easter Promo announcement, the Golden Egg Hunt started on 6 April and will last until 10 April.The promotion doesn’t end on Easter day, so if this is the first time you hear about it, don’t worry - you still have time to participate. Spin the reels of your favourite slots in one (or more) participating casinos today and tomorrow, and discover what holiday surprises are hidden in this special egg hunt.Happy Easter!From all of us at AskGamblers, we wish you a joyful and happy holiday! Happy egg hunting and happy spinning.

Follow Gingerbread Man to LevelUp Casino for Your Xmas Stocking Surprise!
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It's the most wonderful time of the year and Santa Claus is busy packing his bags, overflowing with marvelous casino bonuses!As we countdown days to Christmas, join us from 12-25 December and take a Stocking Surprise in the form of a fresh bonus offer every day at one of our 12 cherry-picked online casinos!An Offer a Day Keeps the Cold Away!You know we celebrate Christmas at AskGamblers in style: with jingle bells on and loads of Christmas cheer everywhere, sharing with you our most exclusive offers at 12 online casinos, each more astonishing than the next and carefully curated for your tastes.Each casino brings a daily offer to make this a time of unforgettable festivity!Visit us every day until Christmas and make the most of this time of selfless giving!Follow Gingerbread Man to LevelUp Casino for Your Xmas Stocking Surprise!The last day of our Christmas promo takes you to LevelUp Casino for your Stocking Surprise bonus.The offer is just what you need to bring on the Christmas cheer: For a minimum deposit of €20, you will get 200 Bonus Spins credited to your account for Christmas of Pyramid slot!The offer is activated using the code XMASLVL and has 20x wagering requirement.A Stocking Full of AG Coins!The festivities end in our Forum, where you can win one of the 12 AG Coins worth €100 each!Join the conversation in our Christmas 2022 forum thread to participate in the AG Coin Giveaway. All it takes is to share your email and country, and voila! Remember that you cannot choose which casino to play at, but you'll be appointed one as the prizes are picked out randomly.Merry Christmas!

LevelUp Casino Has Reserved a 130% Bonus for AskGamblers Members
Promotion LevelUp Casino Has Reserved a 130% Bonus for AskGamblers Members

We have teamed up with LevelUp Casino to bring you a new and exclusive welcome bonus! The bonus is so exclusive that only AskGamblers members can claim it using a secret code which we'll share with you in a moment.If you sign up through AskGamblers, using our code, you'll be able to claim a 130% welcome bonus up to €/$ 100 plus 100 bonus spins!For AskGamblers Members OnlyNow and then, we like to create bonuses that only you and our loyal members can choose. This is why at LevelUp Casino, we've reserved their new player offer for you.You must use our special links combined with our secret code to qualify for a 130% welcome bonus and 100 spins.You must be a new member to get it, creating an account for the very first time. If you already have an account, we're afraid you won't be able to get this one.Your Secret CodeTo get your welcome bonus, you'll need the following code and these simple instructions to get started:Sign up at LevelUp Casino using AskGamblers linksUse the code AGLVL when promptedMake a minimum €20 depositEnjoy a 130% welcome bonus up to €/$100 + 100 bonus spinsYour total bonus amount will be subject to a 40x wagering requirement, and the casinos' full Terms and Conditions also apply.You'll be able to use your spins on Star Struck or Elvis Frog in Vegas (depending on your region), and they will be credited in increments of 20 after playing your deposit and bonus.Now spread the word, but remember to tell your friends to visit us first for the special code and links.

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