LesACasino

Item: LesACasino
Rating: 1
Author: Goran G.

LesACasino

The casino is closed.

Player Rating 16 reviews

5.8/10

16 reviews

Complaint Response 4 complaints

2 days avg. 4 complaints

What we like

Lots of Playtech games to pick from
Licensed in Gibraltar
Part of the acclaimed Mansion group
24/7 support via live chat, e-mail, or international phone
Tight security protocol
Bears the TST seal

What we don’t like

TST seal doesn't link to a visible audit report

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

By Goran G.

LesACasino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

http://www.lesacasino.com

Licences

Government of Gibraltar, UK Gambling Commission

Company

Mansion Group Casinos

Affiliate Program

Mansion Affiliates

Languages

English, Finnish, German, Italian

Casino Type

Download, Instant Play, Mobile

Deposit Methods

Payz, Maestro, MasterCard, Neteller, Paysafecard, Solo, Switch, Visa, Entropay, iDEAL, Sofort, Giropay, Euro6000, Skrill, Direct Bank Transfer

Deposit Fees

Withdrawal Methods

Bank Draft, Bank Wire Transfer, Cheque, MyCitadel, Neteller, instaDebit, Wire Transfer, Envoy, Skrill, WebMoney

Withdrawal Fees

Currencies

Australian dollars, Danish krone, Euros, British pounds sterling, US dollars

Pending Time

96 hours

Withdrawal Times

E-Wallets 1-7 days
Bank Transfers 3-7 days
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

Playtech

RTP

Not publicly audited

RNG Tested

Progressive Jackpots

Game History Feature

Deposit Limit Tool

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

Live Chat

24/7

Phone Support

+350 200 63812

FAQ Section

Suggest an edit

LesACasino is a stylish online casino offering players a wide selection of games to choose from. The library of games is powered by Playtech, the world's largest online casino software provider. The casino aims to give players a fashionable environment similar to that of the major London casino, Les Ambassedeurs Club. It is the newest member of the Mansion casino group and holds a license in the jurisdiction of Gibraltar.

Support

Understanding the needs of the player is pivotal to any casino's success. LesACasino understands this perfectly, and players can contact them 24/7 in a variety of methods. Use the live chat service on their website or in the casino client to get an instant response to any problem or feedback. You can also send them an e-mail and expect a response within a day, or give them a call on their international phone number and speak to a real human representative.

Security and Fairness

To ensure that players do not lose vital information to strangers on the Web, LesACasino has implemented various security measures. For instance, all financial transactions are safeguarded by SSL encryption, which makes it impossible for anyone to read the data as it travels. The servers are protected with additional security and maintaned by professionals with technical experience.

As far as game fairness goes, LesACasino bears the TST seal, indicating that this major third-party auditor regularly checks their games for fairness. However, this report is not available to the general public.

Games

Since LesACasino uses Playtech to serve their games, players have one of the world's largest selections of online casino games at their fingertips. For starters, LesACasino offers some of the most popular video slots in the industry. From comic book heroes like X-Men and The Incredible Hulk to friendly characters like Pink Panther or Mr. Cashback, the themes of their slots are quite innovative. Three-reel slot players also have a variety of generous paytables and themes to choose from.

If you're looking for table games, LesACasino also has a nice variety of games for you to choose from. To start, they have a number of blackjack and roulette variants for every type of player. In addition to normal baccarat, they even have a version with a progressive jackpot. Other games include craps, Caribbean Stud Poker, casino hold'em, as well as many others.

Video poker lovers can enjoy multiple variants of both single-hand and multi-hand games. Whether you like normal games like Jacks or Better and Deuces Wild, or are in the mood to try exotic games like 2 Ways Royal or SupaJacks, LesACasino will probably have what you're looking for.

Complaints

Read the complaints other players have left for LesACasino. Learn more about complaints.

Show all complaints

Submit complaint

Refusing to pay 200 euro of legitimate winnings

I took no deposit bonus € 5, successfully complied with the conditions and I turned the balance of 200 euros. Then I sent the documents to verify the account. My account has been successfully verified. According to the rules of the casino, I made a minimum deposit of 10 euros with Skrill. And he made cashing in the amount of 210 euros, 200 is the maximum amount for cashing bonus + 10 euros my deposit. I thought it would be all right. Because I did not break any rules, I'll stand on this until the end. Because I am confident in his words and actions! And now, 3 days, I go to my email and see that Lesa casino returned my deposit of 10, and the gain was written off. I was surprised and naturally went to the online chat for explanations, nothing coherent to me there was not told. On this basis, I believe that the casinos do not want to pay a well-earned win! I ask you to help me if possible. Just for your email I sent correspondence with customer support and screenshots as well.

Unresolved

€200

Unbelievable experience at LesACasino

Here is how it went.

After registering there I spoke with live chat and asked whether I could play games that did not count to wagering requirements and got a positive reply. I was clearly informed that this would not lead to any consequences other than such play not counting towards the wagering.

I asked for withdrawal after winning and completing the relevant requirements for that bonus. Later, however, I received an email from the casino stating that my winnings were void because I played an excluded game which was not allowed by their terms. In the correspondence that followed the casino showed complete ignorance of my arguments.

First of all, obviously, the fact that I acted accordingly with the information from the live chat is of great importance here. And the second, most amazing part is that actually the term they referred to did not have the meaning they wanted it to imply.

The agent I spoke said "if a game doesnt count then that does not mean you cant play it, it just wont count towards the wagering". Put it in other other words, "you can play excluded games". I believe this "can" does not refer to my physical ability of doing it, it refers to this type of play being allowed by the casino.

The last part of this quote directly implies that playing excluded games would not result in winnings being void. It absolutely clear that my question was related to whether this type of play was allowed, not whether I can physically play such games, and the answer made it clear that this would not lead to any negative consequences. This was also shown by the usage of the word "just".

And because the term "excluded games" is identical to "games that do not count towards the wagering", then If you look at this another way, I was asking "I am allowed to play games that do not count towards the wagering?" and the answer was that yes, I am, this just won`t count.

Sorry for an excessively long description of the above, just wanted to be clear.

Regarding the unbelievable situation with terms. They referred to clause 13.13 as the reason for voiding my winnings. The problem is that it is worded incorrectly so that it does not make any sense, or at least it can not be used in the sense they are using it.

"Should you request a withdrawal before meeting the wagering requirements or playing excluded games you may forfeit any winnings over and above the amount of your original deposit"

Read it again:) It sounds strange, doesn`t it? Using the word "playing" instead of "play" makes its sense completely reverse. Any expert analysis would confirm that this wording means that not only is playing excluded games allowed, but is necessary to make a withdrawal and keep winnings. It says that requesting a withdrawal before playing excluded games is actually not allowed.

I may presume that this was not the intended meaning, but this is actually its current meaning. My point is that my gameplay was not only confirmed by chat agent as ok and allowed, but it is actually allowed in their terms. Their current terms provide no justification for the actions they take, and voiding 7000 euro based on incorrectly worded term is not legitimate.

I believe that casino is in no position to keep my winnings in this case and that I am entitled to the full amout in my account. I would not be arguing had the situation been different, for example, if I had really broken the terms or if the information from the agent had been different.

Lesacasino remained completely ignorant to my arguments that show that they are in the wrong.

Resolved

€7,000

Casino.com/Lesa refuse to pay €9600

I have been a VIP customer there since October 2011. During that time they invited me to deposit multiple times and I purchased there €5415.

All of a sudden when I won over 18,600 EUR they stopped being friendly and closed my accounts.

They asked for notarized documents which helped to be paid 9000 of my winnings but it didn't help to be paid the rest.

In an Email they sent me they say I abused their bonuses which is not true as I played mainly slots and maybe Casino War in the past.

They also blame me of being connected to other accounts which is also not true.

We regret to inform you that your account has been suspended and that we will make arrangements to void your winnings in accordance with 16.1 of our terms and >conditions. The reason for this is that, after extensive review, our Security team has found you to be abusing our bonuses and to be linked by unique identifiers to other >members. In particular, our Security team informs us that the activities would be in breach of: 5.1(i); 5.1(xx); 5.1(xxiv); 5.1(xxvii) and 13.2 of our general terms and >conditions (please refer tohttp://www.casino.com/about/terms-and-conditions.html

Resolved

Removal of bonus with no pop up warning

I was playing with bonus and cash and had accrued over £3000 when I made the mistake of attempting a partial withdrawal. I reversed this immediately when i realised by doing so I had lost the bonus element of my winnings. The bonus did not reappear. At no time did I receive a warning via pop up that i would lose the bonus. When I contacted the casino they said I had received a pop up but I did not. They subsequently provided a good will 250 bonus and a gift.

I asked them to provide proof but simply got a message saying they agreed with previous answers given.

I of course would not have withdrawn the funds had I known the bonus would be lost.

Resolved

LesACasino Complaint Stats

Resolved 3 / 4

Avg. Amount $2,043

Avg. Complaint Duration 16 days

Avg. Response Time 2 days

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Player Rating

5.8/10 ● 16 reviews

Top reviews from our players

Mahamedau

13 years ago

I play this Playtech casino, because they offer me 150% welcome bonus for first deposit. Obvious I took challenge and made deposit of 50$ with my Skrill account, that gave me 125$ starting balance and I can play any games even progressive slots.

So I started with Elektra slot, which I think is the best paying slot in all Playtech, but this time it does not pay, so I just left it with 90$ on my balance. After it I went to another slot - Thai paradise, as I stated in another review, it is very similar to Book of Ra from Novomatic, but anyway not this feeling like when you playing original Book of Ra. Ok, I play this slot with 1$ bets around 30 minutes, got few freespins rounds, but nothing unbelievable and I left slot with 120$ on my balance, no big lose from starting, so I was happy.

After it I tried Dolphin cash slot, and I found it very nice, because moving wilds, when you get two wilds on 5 reel they begin move from last reel to first, so, theoretically, you can get many wilds and it will pay you a lot. Also it has feature with dolphin jumping and collecting stars. So I can easy say that I like this slot, but it did not want to pay me nice too, did not manage to get freespins, bonus rounds pay under 20 x total bet, so with 50$ left I went to Gladiator slot, because it can really save you in hard time, but can kill you too. This happened with me, and I was busted with 0.50$ per spin and no any feature, just sick and pain. I again lost at Playtech, I do not know what to do with them, probably I should just stop playing Playtech slots?

So, here are my marks for LesAcasino:
Software: 8.5/10
Bonuses: 8/10
Support: did not test
Cashouts: did no test
Total: 7/10 and damn again, just an average Playtech casino.

Inactive user

13 years ago

LesACasino is recently new in the online casino industry that served me a hot bowl of $10 no deposit soup to get the good times rolling. By the looks of the casino it looks like it may belong to one of the Playtech casinos. Casino.com to be exact because the promotions look identical to each other!

Some of the details for the $10 no deposit bonus were vague and all I remember was winning only $30 after wagering specific requirements. Later on when I won $30 about a week later it got deposited into my Moneybookers account where another 2 weeks gone by I used my $30 winnings to deposit only $20 on this casino! I did not feel like I should keep the winnings because to me it is too small to use and I rather just play it off in a casino to try for a bigger prize.

Go Big or Go Home right? But in light of these events I saved the $10 winnings just in case. Before I took any bonuses I spoke to Live chat to see what kinds of bonuses they were going to offer me. What they offered me based on my deposit was a not so interesting by classic 100% match bonus up to $500, points instead of the match, and an alternate match bonus during which all games were enabled. I dislike the fact that some of the bonuses stop players from playing on specific games like Progressive Jackpot SLots (Marvel and other) and Table games. It was barbaric for me to think that a casino would do that to players. This reminds me of Club Gold how their free chips and bonuses only contribute to Non-Jackpot Slots, Scratchcards and Keno. If I touch any other games everything will be null and void (Like Club Gold will ever pay up!). Instead I took the 100% bonus because it fits my $20 deposit well for a $40 total. I ran like the fastest man in the world with this bonus and took home $100 after wagering 40 x the bonus or $800 ($20 bonus only + 40 x = $800).

Not too shabby and alright in my perspective. But I should thank my favourite video slots Gladiator, Irish Luck, Cherry Love, Captain Treasure Pro and of course Mr Cashback for giving me a steady flow of frequent wins and cash backs from after 50 spins on paylines! And how could I forget that amazing freezing wilds Feature inside free spins!!!

My ratings for this casino are:

Support: 9/10
Terms and Conditions: 8/10
Deposits: 8.5/10
Payouts: 9/10
Withdrawals: 9.5/10

Inactive user

13 years ago

The LesAcasino is a brand-new Playtech casino. In turn Playtech is a known software which many online casinos use. A special quality of this software is the game choice which has something ready for all casino players also in the LesAcasino. You can either immediately play the games or at first carry out the download in the LesAcasino.

No matter in favor of which option you decide, two variants offer you the exercise mode at which stake is provided to you. Unfortunately, it is the disadvantage that you can start only occasional games in the exercise mode and can't go back to the full casino supply. If you want to play around genuine money, every lot of deposit options can be chosen.

At problems there is an online customer service which already makes contact with you directly according to your registration by chat to help you.

I would like to stress the game supply of this place at LesAcasino particularly. You
find all sorts of variants of the classics like BlackJack, roulette and *****'s or else
new machine games as well as the certainty that LesAcasino always enlarges his game offer and therefore durable conversation is ensured in the LesAcasino. Additional categories at LesAcasino are more live games, Asian games, video poker, progressive games and still some. The LesAcasino is a good online casino with a terrific game choice which leaves only few wishes unfulfilled, an attractive bonus supply and a forced customer service.

Since nevertheless there is better casinos and is much room to move for further improvements there, the LesAcasino gets 4 from me of 5 possible stars.
Unfortunately, of my deposit of 15 euros and a bonus I couldn't cope with the sales
volume in this Playtech casino, however, I had one and also one mixes just couple of smaller win I could bring in here.

paquito76

13 years ago

LesAcasino is my latest Playtech casino I joined in and I can’t stand not to mention again how I am impressed by the beauty of Playtech interface. In this case of LesAcasino, they selected purple colour to give a plus to their stylish appearance.

Unlike other casinos in the brand they offer instant flash version too, but I prefer to download the software. I like that on the welcome login page we have to use our username choosen at the registration procedure and not the casino created, hard-to-remember one which is in use at other Playtech casinos. From the little icons at the bottom of the Lobby screen we can know we and our personal information are protected by Norton Secured, they are TST Labs certified and use RNG. So we can be assured that we’re dropped in a safe and fair environment.

Of course they offer all Playtech games including the latest released too. I played here at the very first time with the Frankie’s Fantastic 7 arcade game (It’s a simple but great horse racing game mixing with cards - it reminded me of an old board game from my childhood), and a charming 20- payline fantasy based slot named Dragon Kingdom. It has a lot of ways to win (max. 25000 coins with 6! Dragon symbols). This game is unique because if the Split symbol appears on the 5th reel (and only there), the last symbol in any winning combination will be split into 2 and will count as two identical symbols and this makes possible a 6 of a kind combination. I think this video slot is really worth to try.

What I consider negative at LesAcasino are that all withdrawal requests have a 96 hours pending period which is a little bit long in my opinion and the other that cocopop3011 has already mentioned the unwanted pop up Live chat windows. I think they have to be much less aggressive with it.

Overall, this is a very good and trusted place to play and they’re a recommended casino in my book.

valentin68

13 years ago

How much do I love these casinos built around the Playtech gaming platform. Perhaps one day they will disappear as well as most MicroGaming casinos began to disappear, replaced by RTG casinos but until that day it is still a long time.

This is because in some cases, the age of the casino can be an asset in terms of its
reputation, an old casino in this online business indicating that he knows how to cherish and respect its customers. Not all Playtech casinos are good, some have not so polite a support, others have problems with money withdrawals, others have very few games available, others have Terms and Conditions near impossible to fulfill. However before all, LesACasino is a really good one and in my opinion deserves close to maximum marks at all chapters.

I recently discovered this casino, looking to play in a casino let's say almost classic, which is not RTG and which offers me a somewhat acceptable no deposit bonus.
I found the LesACasino offer of 11 USD no deposit bonus and I accepted immediately.

This promotion can be found right on its presentation page and is available to all new players. It requires no bonus code, the money is credited instantly to the player's account immediately after registration. I had no need for online support,so welcoming is the casino lobby, and just because I wanted to test the promptness of the support and how the player is treated made me to call it. Briefly, the support is great, you will not have any impediment to solve a problem you encountered and they will be treat you with respect. Another 10 mark for this casino also for the games. Slots are very numerous, their graphics, even if not at the RTG quality, is really good, and the earnings that some of them provide allow you to spend enough time playing with the bonus received. You will find here all possible and impossible slots from Classic slots with 3 reels where you really feel like pulling the lever, to video slots with winlines from 5 to 25 +. I have played at GreatBlue, an old favorite of mine, which is ranked as the luckiest casino slot and the GreatHulk and DesertTreasure. At least the latter amazed me because of the ease with which I won spending about an hour playing it.

Also when it comes to other game categories the casino is good. You can find here in addition to the classics Table and Card Games and VidoePoker Games, Live Dealers and less common encountered categories as Arcade games, Scratch Cards and and several Progressive Games. Although I was allowed to play the bonus only on slots, I tried a little for virtual money the Roulette, Blackjack and Three Cards Poker. I liked roulette where it is possible to spin the wheel in the absence of a bet, feature relatively rare in other casinos.

In short a nice casino where you have from where to choose a nice game to spend some time in a pleasant way. This is my opinion.

cocopop3011

13 years ago

I have just discovered LesACasino and it is a Playtech casino. I personally had not heard of it before. They are currently offering all new players a free no deposit required £10. It is currently being promoted on their home page. All you need to do to claim the free £10 is register, and you can do this via their instant flash player version like I have or you can download their software, there is no bonus code to enter it is automatically credited for you when you sign in. A pop up box appears to confirm that it has been credited.

LesACasino is a sister casino to the classic Mansion Casino and it does not matter if you have claimed a free bonus money from Mansion Casino you can still claim it here. The reason why they are currently offering this free £10 is to promote their site as it is less known than their bigger casino Mansion Casino so grab it quickly as I do not think it will be around forever. I contacted live help to see what the wagering requirement was on the free £10 and I was told it is forty times which means I would have to wager £400 in total however in the cashier it states the total amount needed to be wagered is £700 so I believe that is seventy times quite a difference there!

All the classic Playtech games are here for you to enjoy and so far I am doing really well.

What I do find quite annoying at this casino and it is the same at a lot of the Playtech Casinos is that Live Help just decide to interrupt your game play whenever they feel like it with their pop up boxes and they can be quite persistent fair play.

Overall though I really like this casino. The minimum deposit if you are paying by credit or debit card is £20 and but if you wish to pay by a Ukash voucher for example the minimum deposit is £10.