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Joo Casino has a straightforward but well-organised layout. Players can clearly see the games offered at the casino and the main features of the online gambling website. Navigation is simple, and there’s a side menu that helps you access every corner of the casino.
- Live chat 24/7
- Mobile casino
- Multiple currencies accepted
- Small selection of table games
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Joo Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About Joo Casino
It’s hard to choose a reliable casino, but Joo Casino checks all the boxes that make an online casino safe for players.
The online gambling site has existed since 2014, and it obtained a valid gambling licence from the government of Curacao. It’s owned and operated by Stable Tech N.V. Casinos, a reputable company in the online gambling space.
The operator has kept a high CasinoRank and Player rating at AskGamblers, another indicator of it being a great place to spend your time. However, before you register, read our in-depth casino review to learn more about what Joo Casino brings to the table.
- E-Wallets 0-1 hours
- Crypto Currencies 0-1 hours
- Bank Transfers 5-7 days
- Card Payments 3-5 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Lump Sum
Payment Information and Options at Joo Casino
Joo Casino offers a wide range of payment options, including credit and debit cards, a group of e-wallets such as Skrill, Neteller and Payz, and cryptocurrencies and e-cards. Everything is shown on the Payments page, accessible through the side menu.
Remember that the payment methods visible to you depend on the country you’re coming from. In other words, you may not be able to use all the payment options from the list.
The casino charges no commission for deposits and withdrawals, regardless of your preferred payment method. E-wallet withdrawals are the quickest to process, while cards and bank transfers require a few days. The minimum deposit is €20, the same amount for withdrawals. The maximum withdrawal limit depends on the payment method you choose.
Games at Joo Casino
Players can enjoy a selection of online slots with the use of a search function. All of the slots are available to play instantly with the click of a single button, and there’s a demo version if you want to give it a few spins before you start playing for real.
The live casino room at Joo Casino has a user-friendly gaming interface and brings the feel of a real-life casino directly to your home. So you play Roulette, Blackjack, Baccarat Lottery or Keno from the comfort of your living room against pleasant live dealers and chat with them while doing so.
Table games come in different variations for players who love three-card poker, Jacks or Better or other games such as baccarat or roulette. An already action-packed casino offers Lucky Spin, Mystery Drops and several tournaments for additional excitement!
Joo Casino’s Commitment to Responsible Gambling
Joo Casino is aware that online gambling can cause problems for some players. To help players stay in control, the casino added several responsible gambling features everyone can access from their account.
You can set deposit limits for a day, a week or a month. Once you reach the limit, you won’t be able to deposit additional money to the casino. Other limits include loss and wager, which work on the same principle.
Cooling off is possible from one day to a maximum of six months. During the cooling-off period, you won’t receive any promo offers, but you can still withdraw the remaining funds. Self-exclusion is also optional and can range from six months to an unlimited time period.
Customer Support at Joo Casino
Joo Casino offers customer support for its members. You can easily access it through the side menu link or by clicking the chat icon in the bottom right corner. You can also send an email to the casino, but you’ll get a much quicker response via live chat.
To start the conversation, enter your name and email address. You’ll have to go through the chatbot first, but the option to contact the agent will appear. Click on it, and the casino will connect you to an agent.
The casino representative we talked with was polite and responsive. They answered our questions quickly. After you finish chatting, you can rate your experience and leave a review. Live chat is great for solving smaller issues that can emerge as you play in a casino, but email communication may be your best option if you’re sending any documents or screenshots.
Complaints
Read the complaints other players have left for Joo Casino. Learn more about complaints.
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Share your thoughts with other playersTop reviews from our players
Hi, SABAMA, We are sorry to hear about your situation. You don’t win that much every day, so we totally get you. Our Support and managers are doing their best to help players in all manners, withdrawing their winnings especially. The manager may take time to reply as they are busy assisting dozens of players. What is more, you can try to arrange a withdrawal limit increase with the manager – our managers can do a lot! Whether you decide to stay with us or not, we wish you only the best. Best of luck, Joo Casino
As with most of Direct NV casinos, they have a great selection of games and plenty of payment/withdrawal options. I have a gambling problem, so pretty much any site with games that I like is good enough for me to gamble on.
I've encountered this with a few of Direct NV sites, and I've had enough. They are happy to tell you that Responsible Gaming is important and they have QUICK tools to access, except these are nowhere to be seen and you have to contact customer support to actually get the link to use them. I consider this manipulative and contrary to the point of EASY and QUICK access. On top of that, there didn't happen to be anyone available on chat so I had to send a request via email. When and if I receive the tools, I will be using them to permanently exclude myself. I have screenshots if required to have this review accepted.
It's taken a long time for me to self-exclude from the bulk of what's available online for me to play at, and this will be the last one. It's ironic they aren't making it easy, and they really should. I don't think that's ethical, fair, or fun.
A lot of games, great customer support, a lot of deposit and withdrawal methods for Canadians, fast withdrawal. If you win, they ask too much info for verification.
There is not much negative I can say about this casino. They always payout.
Cashback system not that great. When I lose a lot and make a withdrawal, they don’t do the cashback. They refuse, because they say I withdrawn. Cashback should be available if you withdraw or not. Very low withdrawal limit: 2500 euro a week.
Quick and easy to sign up. Bonuses (at most of the casinos in the group) are credited automatically, and it's easy to follow the wagering. Live chat and quick withdrawals if you deposit in crypto.
Been playing at this group (Joo Casino belongs to "Direx N.V. Casinos" that operates some 15-20 casinos). I enjoyed playing at Baocasino and Playamo is also one of the leading brands. But playing at the smaller casinos has just been such a dot! Not sure if it's due to the rather modest player liquidity, but my sessions have been so predictable. Lose 8 out of 10 sessions faster than you can put the money in, 1 slow burn and then you win 1 session. Its making my head spin how predictable most sessions have been and like an idiot I just kept playing, tilted that I'm getting nothing but dead spins and 2 scatter teasers. So don't play at anything with an alexa ranking of above 500k. Seems to be next to no volatility with poor rank casinos. I don't mind loosing, but almost knowing that you will loose 50 spins into a session takes all the fun out of playing. If you play with this group, only play at Baocasino and Playamo!
Good customer service nice welcome bonus. The payout are easy and quick. Lots of deposit and withdrawal method. Live chat available 24hrs. Verification way and really not complicated
Could not play any of my favourite games my currency was switching to euro and showed 0. The casino offer lots of games but not available for Canada players.
One of my trusted casinos online.
Great casino with a great selection of games. Super fast payouts. Verification process easy and quick. Very transparent on ways to limit your gambling. Friendly support.
Games selection not too much to say but only losses and when I ask for bonus they offer me 20 spins worth 2$ not worth it also lack of payment methods
The casino mislead me live chat told me there is bank withdraw for Canadians and only option I saw was bitcoins no loyalty and most people post positive comments I believe are just fake to give casino rating I didn’t have good experience at all I wouldn’t recommend it they lie to you to deposit and end up screwed try something else
Dear CHASER1122, We are sorry for the inconveniences caused within withdrawal procedure. We'll do everything possible to add more payment methods for our Canadian players. Regarding bonuses, please feel free to contact our support team and your account will be credited with some free spins in case it's possible. Have a great day! Best regards, Joo Casino Team
Large selection of great games. My identification process was quick and painless. I was verified within 5 minutes of uploading all of my documents and there were no delaying tactics where the casino asks for more and more documentation. Likewise, the payout was straightforward and quick with no delays.
I am a new player, but at this stage there is nothing that I dislike about this casino.
Dear DESVEY, thank you so much for a such a great feedback, much appreciated! Best Regards, Joo Casino
Quite good games and easy to use. Lots of table games, which I like.
First deposit bonus is automatic.
Accidently did not tap small "no bonus" text.
As usually, deposits are fast and everything works without pending times and verifications.
But when you start to take money out, everything is as slow as possible.
Took 48 hours to accept documents and now I am waiting to see money.
"Might take 72 hours" said customer service.
Hope to get something out
Say "goodbye" to Princess Star Casino, and "welcome" to Joo Casino. One old door closes, one new door opens. Yep, I've played at Princess Star Casino before, so now it's time to play at Joo Casino instead. Nothing has changed much, except for the name, but still under the same owner of Direx N.V. Personally, I do like casinos within this group and I've already signed up at a number of them. Joo Casino wasn't the latest, but it was held back for a few months because I had no good reason to make my first deposit at the casino, but certainly not now! Why? Hmmm, I would be repeating myself over and over again, so some readers may get kinda bored with it, so I'll just skip it! Hahaha.
My first comment goes to my liking on the website. It loads well with my slow 2G connection, navigating within the webpages were quite smooth but time consuming at times, but not everything was good though. SoftSwiss games simply could not and would not start up or load up using 2G connection! SoftSwiss platform isn't slow-internet-connection friendly, so I hope SoftSwiss people would look into this and improve on it. It even affects loading up of Microgaming games, which would otherwise load up much quicker on its own Quickfire platform!
Selection of games in none other than very good, with a wide choice of games from various game providers, quite a number of which have been newly added into the casino's directory, with Microgaming in particular, for me that is. I'm not really interested in most of the other game providers - their games have not attracted me enough to keep me playing them regularly, not like Microgaming games. But on the whole, Joo Casino now offers much better selection of games than before, so it's high time to have a fresh look at Joo Casino if you haven't visited their website in a long time.
I also had some quick chats with their Live Chat hosts, and I found them very friendly, efficient and fast! I could get answers to my questions very quickly and accurately, with hardly any 'by the book' replies, if you know what I mean. I wish I could have made a win and a withdrawal, to test out their withdrawal processing speed, but I didn't and couldn't, so I cannot make comments on this aspect of their services. Nonetheless, my favourite Supe It Up game played very well indeed, and SoftSwiss' Platinum Lightning game was also very kind to me on that day too, so my thumbs up for the games!
There's only one dislike, as far as I'm concerned, and that is regarding the non-responsive SoftSwiss platform with a slow 2G internet connection. I couldn't start up Platinum Lightning with 2G connection at all, so I had to play it the day after that, when my ISP had regained its normal operating speed. Hope this can be improved soon!
Joo Casino News
Read all news about Joo Casino, check for updates and stay tuned for exclusive bonuses.
Autumn is in full swing, and with Halloween behind us, it may seem a bit dull at times. But not at AskGamblers! We partnered with one of our online casinos to make the season as exciting and colourful as possible!From 9-30 November, Joo Casino is hosting a tournament charged with Apple products on top of €11,100 and 8,000 Extra Spins, a share of which you can win if you join the campaign!A Tournament to Remember!We will get to the prizes in a minute; we just want to make sure you get all the details on how to participate in our latest exclusive collaboration with Joo Casino.For starters, you should know that the tournament is open to ALL new and existing AskGamblers players, so even if you haven't registered before, you are free to do so now and join the party.To take part in the three-week tournament at Joo, make sure you are a member at AskGamblers!The strategy is as simple as it gets: you will earn your place in the leaderboard by placing bets on eligible online slot titles. For every €1 you bet, you get 1 tournament point; the minimum bet is set at €0.50 or your preferred currency equivalent.There are as many as 500 guaranteed prizes, ranging from flagship Apple products to Extra Spins, so believe us when we say this tourney is worth checking out!Now let's take a look at the prizes, shall we?The Prizes Have Never Been More TemptingJoo Casino went out of its way to offer some enticing prizes in this latest campaign, spreading them to 500 players. Apart from Apple products, the prize pool holds €11,100 and 8,000 Extra Spins!Without further ado, let's see what you stand to win in this tournament:1st prize: 13" MacBook Pro2nd prize: iPhone 14 Pro3rd prize: Apple Watch Ultra4-250th: up to €700251-500th: up to 100 Extra SpinsYou'll be pleased to know there are zero wagering requirements for the top prizes, while a requirement of x5 and x30 comes for the cash prizes and extra spins, respectively.Check out the full list of qualifying games as you get familiar with the terms and conditions over at Joo; we bet you'll find a slot or two that spins your reels!Good luck!
Joo Casino and Slot Hunter Casino have launched the Lucky Spins promo, and it has never been more exciting! If you like a challenge, you can complete tasks, and guaranteed prizes are waiting for everyone that does!Get Involved With Lucky SpinsPlaying your favourite online slots and games is fun, but now you can enjoy additional prizes at Joo Casino and Slot Hunter Casino.The casino will set tasks, and the rules are so simple that you can all enter!If you’re a member at Joo Casino or Slot Hunter Casino, you can enjoy your favourite games with additional prizes as you complete tasks.We don’t know what the tasks are, but you can discover them when you log into your account!When you complete the tasks you will be invited to spin a wheel and win guaranteed prizes. Whatever prize the wheel stops on is yours to keep!Push Yourself to Be the BestThe casino will release Silver and Gold challenges so you can double your chances of winning big and enjoy all the extra bonuses!If you’re not a member at the casino yet, that’s fine. We have included all the links you need to get started!Once you’re a member, you can start getting involved straight away. All we ask is that you check out their terms and conditions before you get started.Good luck!
The Wonder Hunt Tournaments are running weekly at Joo Casino, and there is €5000 in the prize fund. You’re also playing for a share of 5000 casino spins, and you must play selected online slots for a chance to win.The tournaments reload every Wednesday at 11:00 CET and stays on until late Tuesday!Race to the Finish Line Every WeekIf you love tournaments, you’ll love Joo Casino. The online casino resets its slot tournament every Wednesday, so you get a new chance to win every week.You’ll see the qualifying slots on the tournament page; all you have to do is play them for a chance to win. The minimum bet requirement is €0.50 (or any currency equivalent).Pick any slot you like from the list; if you bet at least €0.50 per spin, you will start collecting tournament points.You will need to start earning victory points to fight off your competition. The win condition is Strategy Bet. You will earn one point for every €1 you bet; the more points you collect, the higher the leaderboard you’ll climb.Finish in the Top SpotsThere are 150 positions on the leaderboard. If you secure a place in any of these, you will win a share of €5000 or 5000 spins. If you finish in the top three positions, you’ll win one of the following:1st Place - €10002nd Place - €5003rd Place - €200All prizes are credited with a 5x wagering requirement. If you win casino spins, they’ll be credited to BGaming’s Book of Cats Slot, and any winnings derived from the spins will need to be wagered at least 30x.Full terms and conditions can be found at the casino, and the rest of the leg work is down to you.Good luck!
The Jackpot Aggregator is SOFTSWISS' newest unique iGaming tool, and the business has shared the initial client feedback.After taking part in jackpot promotions, up to 50% of players increase their average bet amount, while over 70% of casino players boost their daily wagering. Business Growth The Jackpot Aggregator, an iGaming business solution for player acquisition, engagement, and retention, was introduced in October 2021.The SOFTSWISS team has data from its first client, the N1 Partners Group, which has benefited from both local and worldwide jackpot campaigns, to analyse the impact of jackpot campaigns on key casino KPIs. To demonstrate the effect of the solution on business growth, statistics from three projects of the casino group, namely N1 Bet, Fight Club, and Joo Casino, operating inside the Curacao jurisdiction, were provided from late November 2021 to March 2022. Jackpot Promotions: User ReactionThe results show that the number of players who participate in jackpot campaigns has been steadily increasing throughout the studied period. As per the results, the users who placed at least one jackpot wager comprised half of the audience, while the other half were entirely new users.According to the survey, 47.5% of players only participate in jackpot games. The percentage of players who frequently wager on jackpot games is higher than those who do not wager on jackpot games: 82.3% vs 17.7%, respectively.A Sharper Focus on Different Player GroupsFinding efficient techniques to recruit and keep gamers is an ongoing challenge for any operator. According to the data, the Jackpot Aggregator is a global solution that promotes increased audience loyalty from both new and existing customers. The Jackpot Aggregator is a global solution that promotes increased audience loyalty from both new and existing customers. As noted by Aliaksei Douhin, Product Manager at SOFTSWISS Jackpot Aggregator, the introduction of the jackpot campaign helps to focus on a specific type of players, allowing endless options to affect the user activity and produce significant results.Results of the Campaign: Bet Sum GrowthOne of the crucial measures examined by the SOFTSWISS team to better understand the solution's impact on user engagement is the variation in each player's performance before and after taking part in the jackpot campaigns.The following figures are the most impressive, all summed up after participating in the jackpot campaign:Approximately 50% of players increased their average wager amount. Nearly 50% of those users show an increase in the average wager amount of 75%.Up to 70% of gamers increased their daily wagering, often several times.The average daily number of bets, another measure of player activity, increased as soon as sponsors launched their first jackpot campaign. Douhin added, The combination of the Jackpot Aggregator team's skills and the operator's experience is a significant item for building distinctive campaigns that help to control important brand indicators and, consequently, affect growth.The first global jackpot spanning MGA licenced brands was just launched by the SOFTSWISS Jackpot Aggregator, solidifying its position in the market. The team is also working to increase the number of partners. The virtual jackpot system will eventually include game aggregators, casino platforms, game providers, and respectable casino operators.
SOFTSWISS Jackpot Aggregator just launched a global campaign across MGA-licensed brands in an effort to boost customer experience and player loyalty worldwide. According to the supplier, operators have the chance to manage and customise the campaigns in line with player needs and preferences.Mystery Drops Is OnFollowing last month’s campaign with N1 Casino, the provider is now expanding the reach of its unique campaign to the rest of N1 Partners Group brands.The fact that the campaign has gone global means that players of both brands can “hit the prize when placing bets in different online casino games”.Join SOFTSWISS Jackpot Aggregator's Mystery Drops campaign at any N1 Partners Group casino!“We are pleased that more and more N1 Partners Group projects are joining the Mystery Drops promo,” said Yaroslav Laptev, Chief Product Officer N1 Partners Group. “This promo is now working exclusively on our online casinos and we see that our audience appreciates this novelty,” Laptev noted, adding that “more than 2,500 prizes have already been won.You can join the Mystery Drops promotion at any N1 Partners Group casinos, including N1 Casino, Slot Hunter Casino, Joo Casino, Fight Club Casino, and N1Bet Casino.
A Joo Casino player has become their latest big winner thanks to NetEnt's popular Divine Fortune Slot, which paid out over $180,000. The online casino is all about making headlines, and their latest jackpot winner just happened to be at the right place, at the right time. A Jackpot Win Joo Casino, part of the N1 Partners Group, is home to many jackpot slots, but Divine Fortune stole the limelight this time. The player decided to try the game with no idea what was in store for them. The beauty about jackpot games is that no one knows when the jackpot is ready for the taking. This player spun at the right time, which brought them a win of $188,730!One unexpected player picked NetEnt's Divine Fortune Slot but little did they know that a life-changing jackpot was heading their way.NetEnt's popular jackpot slot has a history of dishing out big wins. Last year, another Joo Casino member played the same game and netted themselves $200,000!You Can Try TooIf you're a serial jackpot hunter or even just someone who likes to give them a shot now and again, it's worth noting that the casino has launched a unique Mystery Drops promo. This means that jackpot draws are now more frequent and boast a much larger prize pool! It also means that you can now play at Fight Club Casino, Joo Casino, and N1 Casino and be in with a chance of winning a jackpot, just like the player above! If you need to register at any of the casinos, just absolutely fine. Registration takes a few moments, and then you can deposit and play on a range of different currencies, including crypto. If you don't like jackpot games, that's okay too! You'll have your pick from hundreds, if not thousands of titles so what are you waiting for? Go and have fun, and if you win a jackpot, it's a bonus!
SOFTSWISS Jackpot Aggregator and N1 Bet have signed a partnership that promises a fruitful future collaboration.By integrating the N1 Bet casino into its virtual jackpot system, the SOFTSWISS Jackpot Aggregator strengthens its collaboration with N1 Partners Group. The cross-brand jackpot campaign is open to all N1 Partners Group casinos that operate under the Curacao license.Better Chances for Winning The SOFTSWISS Jackpot Aggregator is now connected to three N1 Partners Group casinos: Joo Casino, Fight Club Casino, and N1 Bet Casino, all of which are licensed in Curacao. They're all part of the worldwide Jackpot created and shared among these casinos' players. The jackpot pool is calculated using all of the bets placed by all casinos participating in the global Jackpot. This boosts bettors' interest and commitment, as they have a better chance of winning higher sums.Jackpot as a Service Business Model The new Jackpot as a Service business model from the SOFTSWISS Jackpot Aggregator allows clients to generate and administer jackpots inside their brands easily. Casinos, gaming providers, and aggregators will all benefit from it. Ready-made jackpot setups (jackpot templates) with customisation possibilities and access to numerous game mechanisms are among the features provided to SOFTSWISS Jackpot Aggregator clients. This allows each client's jackpot campaign to be unique.Aliaksei Douhin, Product Manager at the SOFTSWISS Jackpot Aggregator, commented SOFTSWISS Jackpot Aggregator has already received a lot of attention from online gaming enthusiasts, even though it was only recently launched. "I am delighted that in the case of N1 Partners Group, we have been able to launch and organise several projects so quickly, which can now take advantage of the Jackpot Aggregator.""Our product opens up unlimited opportunities not only for casinos that have joined the global jackpot but also for the players participating in it," said Douhin.Chief Product Officer of N1 Partners Group, Yaroslav Laptev, said, "Connecting to the comprehensive SOFTSWISS Jackpot Aggregator solution allows our players to participate in jackpots by playing their favourite games from different game providers. This has a positive effect on gaming activity on our projects and attracts a new audience."
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This casino has ruined me... what I have good to write about them I once won about 8000 €, but their lowest winning limits far and wide caused me to lose everything... when you win more... And you send money to a bank account. I'll write you in a moment that you've already exceeded the Withdrawal Limit... if you want to know that from when to when the Limit is calculated, I got 4 even so vague answers. They themselves do not know... resp. when they no longer want to pay... all wrong.
My Vip manager never helped me, because whenever I need it he just doesn't write it off and I'm waiting and waiting 12-16 hours... he just didn't have a chance to write me off... I see a lot of speculated situations there. I can't see in this casino a fair game...