AskGamblers Quick Overview
Editor’s View
Joo Casino has a straightforward but well-organised layout. Players can clearly see the games offered at the casino and the main features of the online gambling website. Navigation is simple, and there’s a side menu that helps you access every corner of the casino.
- Live chat 24/7
- Mobile casino
- Multiple currencies accepted
- Small selection of table games
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Joo Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About Joo Casino
It’s hard to choose a reliable casino, but Joo Casino checks all the boxes that make an online casino safe for players.
The online gambling site has existed since 2014, and it obtained a valid gambling licence from the government of Curacao. It’s owned and operated by Stable Tech N.V. Casinos, a reputable company in the online gambling space.
The operator has kept a high CasinoRank and Player rating at AskGamblers, another indicator of it being a great place to spend your time. However, before you register, read our in-depth casino review to learn more about what Joo Casino brings to the table.
- E-Wallets 0-1 hours
- Crypto Currencies 0-1 hours
- Bank Transfers 5-7 days
- Card Payments 3-5 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Lump Sum
Payment Information and Options at Joo Casino
Joo Casino offers a wide range of payment options, including credit and debit cards, a group of e-wallets such as Skrill, Neteller and Payz, and cryptocurrencies and e-cards. Everything is shown on the Payments page, accessible through the side menu.
Remember that the payment methods visible to you depend on the country you’re coming from. In other words, you may not be able to use all the payment options from the list.
The casino charges no commission for deposits and withdrawals, regardless of your preferred payment method. E-wallet withdrawals are the quickest to process, while cards and bank transfers require a few days. The minimum deposit is €20, the same amount for withdrawals. The maximum withdrawal limit depends on the payment method you choose.
Games at Joo Casino
Players can enjoy a selection of online slots with the use of a search function. All of the slots are available to play instantly with the click of a single button, and there’s a demo version if you want to give it a few spins before you start playing for real.
The live casino room at Joo Casino has a user-friendly gaming interface and brings the feel of a real-life casino directly to your home. So you play Roulette, Blackjack, Baccarat Lottery or Keno from the comfort of your living room against pleasant live dealers and chat with them while doing so.
Table games come in different variations for players who love three-card poker, Jacks or Better or other games such as baccarat or roulette. An already action-packed casino offers Lucky Spin, Mystery Drops and several tournaments for additional excitement!
Joo Casino’s Commitment to Responsible Gambling
Joo Casino is aware that online gambling can cause problems for some players. To help players stay in control, the casino added several responsible gambling features everyone can access from their account.
You can set deposit limits for a day, a week or a month. Once you reach the limit, you won’t be able to deposit additional money to the casino. Other limits include loss and wager, which work on the same principle.
Cooling off is possible from one day to a maximum of six months. During the cooling-off period, you won’t receive any promo offers, but you can still withdraw the remaining funds. Self-exclusion is also optional and can range from six months to an unlimited time period.
Customer Support at Joo Casino
Joo Casino offers customer support for its members. You can easily access it through the side menu link or by clicking the chat icon in the bottom right corner. You can also send an email to the casino, but you’ll get a much quicker response via live chat.
To start the conversation, enter your name and email address. You’ll have to go through the chatbot first, but the option to contact the agent will appear. Click on it, and the casino will connect you to an agent.
The casino representative we talked with was polite and responsive. They answered our questions quickly. After you finish chatting, you can rate your experience and leave a review. Live chat is great for solving smaller issues that can emerge as you play in a casino, but email communication may be your best option if you’re sending any documents or screenshots.
Complaints
Read the complaints other players have left for Joo Casino. Learn more about complaints.
Complaint Statistics
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Share your thoughts with other playersTop reviews from our players
Say "goodbye" to Princess Star Casino, and "welcome" to Joo Casino. One old door closes, one new door opens. Yep, I've played at Princess Star Casino before, so now it's time to play at Joo Casino instead. Nothing has changed much, except for the name, but still under the same owner of Direx N.V. Personally, I do like casinos within this group and I've already signed up at a number of them. Joo Casino wasn't the latest, but it was held back for a few months because I had no good reason to make my first deposit at the casino, but certainly not now! Why? Hmmm, I would be repeating myself over and over again, so some readers may get kinda bored with it, so I'll just skip it! Hahaha.
My first comment goes to my liking on the website. It loads well with my slow 2G connection, navigating within the webpages were quite smooth but time consuming at times, but not everything was good though. SoftSwiss games simply could not and would not start up or load up using 2G connection! SoftSwiss platform isn't slow-internet-connection friendly, so I hope SoftSwiss people would look into this and improve on it. It even affects loading up of Microgaming games, which would otherwise load up much quicker on its own Quickfire platform!
Selection of games in none other than very good, with a wide choice of games from various game providers, quite a number of which have been newly added into the casino's directory, with Microgaming in particular, for me that is. I'm not really interested in most of the other game providers - their games have not attracted me enough to keep me playing them regularly, not like Microgaming games. But on the whole, Joo Casino now offers much better selection of games than before, so it's high time to have a fresh look at Joo Casino if you haven't visited their website in a long time.
I also had some quick chats with their Live Chat hosts, and I found them very friendly, efficient and fast! I could get answers to my questions very quickly and accurately, with hardly any 'by the book' replies, if you know what I mean. I wish I could have made a win and a withdrawal, to test out their withdrawal processing speed, but I didn't and couldn't, so I cannot make comments on this aspect of their services. Nonetheless, my favourite Supe It Up game played very well indeed, and SoftSwiss' Platinum Lightning game was also very kind to me on that day too, so my thumbs up for the games!
There's only one dislike, as far as I'm concerned, and that is regarding the non-responsive SoftSwiss platform with a slow 2G internet connection. I couldn't start up Platinum Lightning with 2G connection at all, so I had to play it the day after that, when my ISP had regained its normal operating speed. Hope this can be improved soon!
This casino offered me my second welcome bonus, and I won pretty big. I won 3003 Euro, and the day after I got an email that my winnings were confiscated because of casino abuse.
As I said, I played my SECOND bonus, and they are accusing me of BONUS ABUSE? That sounds really sick. DONT PLAY here...
Now they refuse to answer my mails, and they dont even respond at my complaint here on Askgamblers. I will now write a letter directly to their license authority which is think is Curacao.
As I said, dont play on this site, cause if you would win big, they will only confiscate your winning without any legit reasons.
Signed up to this site earlier today pretty straightforward that was until I tried making my deposit..
I was required to fill in all relevant fields and yet again this is. Another site that clearly states UK PLAYERS ACCEPTED....but when I was as to select country UK wasn't an option... and this is happening a lot to the point I'm even questioning maybe I am misreading things. If UK PLAYERS ACCEPTED WHY ISN'T THE UK IN THE COUNTRY SELECTION?????
Princess Star Casino is another online casino which offers games from Netent software among others,such as Betsoft,Endhorphina,Ezugi and few others which are not in my interest.
They are licence in Curacao and launched their casino in 2014 and still have no idea how i didn't hear about them earlier.
So several weeks ago I found out about this casino from another forum,while this casino had some free bonus and free spins give away.
At that time i didn't had my account there but still took part in this free give away and believe it or not got 20$ free chip.As for the freebie i played Starburst slot all the time topped up my account to 38 euros and lost it all on Starburst.As that wasn't enough when i posted that in the forum the casino rep was quit generous and gave me another 38 euros so i can try my luck again.
Well this time i played Break Da Bank again slot and lost it pretty fast all of my bonus money.The reason i haven't deposited here yet was reading one complaint against this casino,because of the cashout time frame but after few days later that was resolved and they even gave the player some freebies and made the withdraw instantly after their rep took part and resolved the case.
That was the only bad thing if i can call it bad that i have read about this guys but i still think they are decent casino,because all the other reviews of their cashout time frame i have read that they are pretty fast and thats the most important thing we all players are most interested.
I like their welcome deposit bonus of 150% match and the fact in needs to be wagered the bonus only X 40 i think this would be next casino i will try my luck with my own money.
The no deposit free spins for new players, is something that i loved. It's a great incentive. The support in this casino is good too. Every time i needed help, they were available, and answered immediately.
I had a problem with the screen size for some slots, unfortunately some looked too small, and they couldn't fix it in that moment (but I guess they're working on it). Since the freespins for new players was for one of this slots, they asked me if it was okay to change my bonus for another one, and I think that was a good solution, and very kind from them, since the new bonus allowed me to play in other games)
Nothing, casino is so bad.
Casino wont pay winnings, I withdrew 600e but they wont pay then out. I don't know reason, but money is gone now. So avoid this casino.
Account is opened quickly, even its permanent closed!!! Deposit is fast, support answer fast, but disconnect so fast too.
This casino break responsible gaming rules, but that's ok, no one cares.
Princess Star is a casino I joined just a few days ago and I already have a few deposits here. I found this casino while I was looking for some descent deposit bonus offer. This casino offered a 150% welcome bonus for new players so I decided to make an account and try it out.
At first look the casino looks great. They have a nice selection of slot games from NetEnt, Endorphina, Betsoft and a few more other providers. They have live chat support available and I was very surprised when on my question I got an answer in Macedonian. So this is the first casino that offers support to its players in Macedonian among other languages. Their bonus offer is a bit poor. The welcome bonus has a high wager of 50 x bonus and there is no second deposit bonus. Here you get a 100% match reload bonus for every first deposit of the month. Anyway at the time I had no better alternatives so I decided to take the offer and try my luck. I made a deposit of 20 euros and an extra 30 were added to my balance. I started playing Emirate which is an Endorphina game and I got my balance to 100 in less than 15 minutes. I managed to wager 20% of my bonus on this game alone. It was a good start but in the end I lost my balance. I had two more deposits here and again I didn't make a withdrawal. The games had a descent payout but I wanted more and in the end I finished with 0 on my balance.
As far as withdrawals go I can see from other players experience that they are fast and nobody had problems here with getting paid. In the end that's the most important detail in any online casino and I hope I can put that to the test very soon.
Casino Princess Star FORCE.
Good bonus policy, a good selection of game software.
Cashout of EUR 850 received in one hour.
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Quite good games and easy to use. Lots of table games, which I like.
First deposit bonus is automatic.
Accidently did not tap small "no bonus" text.
As usually, deposits are fast and everything works without pending times and verifications.
But when you start to take money out, everything is as slow as possible.
Took 48 hours to accept documents and now I am waiting to see money.
"Might take 72 hours" said customer service.
Hope to get something out