Joo Casino

Joo Casino - Joocasino not paying withdraws

€460

Hey! I won 1900€ and I withdrew it and when it was pending they locked my account! and did not tell me the reason and did not return my money, I think this is very rude towards the customers and even illegal! They said they won't pay me and the reason is they say I've violated something but they won't tell me what (I have not violated anything) I hope someone from joocasino sees this and fixes this!

Rejected

€1900

Joo Casino - Withdrawal is not possible and the verification period has passed 20 days

Hello Askgamblers Team,
please help me. On December 27 I joined JooCasino and won a total of 12350. After I placed the withdrawal order, the casino asked for a lot of documents. And I have fulfilled all of them. From the 27th until now. I have contacted support many times and asked for verification and help with withdrawals. The answer is always to wait, and we don't know when it will be completed. I don't know if this is normal. Because 21 days have passed. And their answer is always, let's wait and there is no definite answer. I will send informational images as well as chat with them at each stage.

Joo Casino - 4000 euro withdrawal pending for 8 days

Dear Representatives,

First, they rejected my withdrawal several times because they need every time new documents.

I have uploaded every document and My account is now verified.

I have made a withdrawal of 4000 euros and is pending for the last 8 days. The casino support chat is not helping and they just gave me a template response.

I have attached all screenshots as proof.

Joo Casino - Problems with withdrawal and verification

€4000

Dear Askgamblers,

I have a problem with Joo Casino. I made a deposit with Skrill (€100). I followed all their wagering instructions. After I finished wagering, I requested a withdrawal (11.11.2022). First, they refused my withdrawal because they still had my old documents and I had to verify a new ID card. Then they asked for my Paysafe account, my Skrill account, and proof of deposit. I sent them all this and they verified everything for me. It's been ten days since then and every time I ask them what's up with the withdrawal, I get the answer that it will be soon and that they are working on it. I would appreciate it if you could help me with this. I am also sending you all proof of deposit, verification, and withdrawal.

Best regards,

Alen

Joo Casino - Withdrawal rejected and Pending Payment

€400

I started withdrawing 6 August 2022 and it got rejected. Tried withdrawing again on 14 August 2022 but was still rejected. I tried withdrawing until 15 August 2022 several times but was still rejected. I contacted the live support but it’s not helping at all giving me the same reason that I need to put correct data. I put the correct data and have been using the same data in withdrawing before and I don’t have any issues. I tried withdrawing again on the 16th of August but still pending as of this writing 19th August. Contacted live support and they tell me to wait because they have a lot of backlog. I tried withdrawing again today but still pending.

I’m starting to doubt regarding this platform and it’s getting me frustrated. I just need to withdraw my money. I have not experienced this before. I usually withdraw and get in hours.

Joo Casino - Withdraw delayed 2500eur

₱99000

Hello, since 14.07.2022 I have been struggling to withdraw money, until now I have not had any problems! I have always withdrawn through a skrill account, and at least 7 times I have been rejected, the reason for the problem is from their side, last week I made a bank transfer and since then I have been waiting!!

Joo Casino - Over Two Weeks Waiting for Withdrawal

€2500

On the 8th of July I made multiple deposits to JooCasino. I’ve been a member at JooCasino for a long time but have never managed to make a withdrawal and to say the withdrawal process is a nightmare is an understatement.

I had made multiple deposits on the 8th and finally found myself getting a nice win and went to withdraw €600. As it was my 1st withdrawal, I was expecting to be asked for documents which I was more than happy to provide. The process was arduous given the fact that I had moved home during the lifespan on my account in October and I could not change the address in my profile in JooCasino. So, I was asked to provide documents verifying my residency in both places which I duly provided and my address was changed.

Once all my documents get verified this is where the nightmare really kicked in. I live in Ireland and one of the prominent banks in Ireland is Ulster Bank. Ulster Bank are closing down and ceasing operations in Ireland and have instructed all their account holders to move their banking elsewhere. I did this and moved all my banking to Revolut which is a fully licenses and registered European bank. As a result my Ulster Bank account was closed and I destroyed the debit card associated with it as instructed.

I had made many deposits to JooCasino since April when I 1st got my Revolut account and Revolut Debit Banking card and it has functioned like any other banking service I have ever used.

Now, back to my withdrawal nightmare. Once I had all my documents submitted and verified, I attempted to withdraw to my Revolut Debit card which I had just had approved by the verification team. The withdrawal was rejected. I asked Live Chat and was prompted to send in even more documents, which I did. I proceeded to request withdrawals twice more to my debit card from Revolut which were all rejected.

I was then asked by Live Chat to request a withdrawal via Bank Transfer which I did 3 times, every time getting rejected. I consulted live chat again and was told the financial manager refused to pay out to Revolut even though I was deposited with that same method multiple times. I was then ridiculously instructed by live chat that if I wanted to withdraw, I needed to setup a whole new bank account which I blankly refused as I do not need one. I have used Revolut at multiple other casinos and never had an issue.

I was then told I could withdraw to Skrill but it was down and would return on Saturday. It never returned. I now sit here with 4 withdrawals to my Revolut Debit card rejected and 3 withdrawals via Bank Transfer rejected.

After my 7th attempt to withdraw I received a very strange email from JooCasino asking me to sent a screenshot of my MiFinity account, which I found very strange. Firstly, I do not have a MiFinity account and certainly never used it on JooCasino, and secondly, I had never even heard of MiFinity before so why there were sending me an email to verify documents for that payment method is beyond me. Maybe they got me confused with someone else.

As it stands I'm waiting on JooCasino to sent money to my Skrill account for 2 weeks now on the 25th of July. I had to deposit via Skrill just to get the option for Skrill withdrawal to be available to me.

Seeing as JooCasino seem to refusing to pay me my winnings I feel there’s no other option than to lodge a formal complained. Hopefully someone here can point me in the right direction to do that.

Joo Casino - waiting for my withdrawal

€625

I read your reviews and decided to try this casino. People write that the withdrawal is 48 hours, but it is not. I put a conclusion on May 1 and they started to delay and write excuses. At first, it was a technical problem, which two days later ended with sending a selfie with a passport. They cancelled the withdrawal, after accepting the documents, I put the withdrawal again. They cancelled it again three hours later. I started writing to them and they (Joo) said that everything is fine with me, I can put money on withdrawal.

Last withdrawal attempt:

04 May 2021, 8:15

Conclusion

Piastrix

Waiting for a response

427 EUR

They still haven't brought them out. They write that they have an error, but I see how other players withdraw money, I offered to change the payment system to cryptocurrencies, they refuse. The support team constantly says "Wait". I write without anger and other things, just if the casino wants to keep a high level, it must respond to adequate customers.

Joo Casino - Deposited in euro and told cant withdraw

€427

I have deposited over 1100 euro to joo casino over the past few weeks only to be told today that I wasn’t ever going to be able to withdraw from anything I deposited in that currency until today.
I asked for my money back seeing as it was the same as just giving them money and for no reason and was told I played it so I can’t get a refund.. but how exactly can you say I’ve played it when it wasn’t played in a fair way.. it was essentially me paying to play free play..

Complaint Statistics

Resolved 19

Avg. Amount $ 923

Avg. Complaint Duration 5 days

Avg. Response Time 2 days

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Player rating

9.1/10 ● 275 reviews

Top reviews from our players

khan4u

7/10

Good casino to play slots fast website and many provider good layout. Easy verification process, withdraw time frame is also good, nice chat support. Overall good casino, no to play slots

crandos

9/10

Very nice casino for me. I like the layout and the games it offers seamless and very modern very easy interface surprised its not one of the top, feels like it has a very fair RTP.

Just withdrawal and cancelling changing withdrawal options and stuck in live chat asking why it was cancelled etc..delay tactics just very annoying by staff otherwise nice casino play at.

Hello, CRANDOS, Thank you for the review! Fair payouts is probably the best commendation any casino can receive! As for withdrawals, they may be cancelled for account verification reasons. If it’s some specific reason that wasn’t touched previously (i.e. missing verification documents) players are notified of what they need to do. Best of luck, Joo Casino

Joo Casino 5 years ago

SABAMA

1/10

This casino has ruined me... what I have good to write about them I once won about 8000 €, but their lowest winning limits far and wide caused me to lose everything... when you win more... And you send money to a bank account. I'll write you in a moment that you've already exceeded the Withdrawal Limit... if you want to know that from when to when the Limit is calculated, I got 4 even so vague answers. They themselves do not know... resp. when they no longer want to pay... all wrong.

My Vip manager never helped me, because whenever I need it he just doesn't write it off and I'm waiting and waiting 12-16 hours... he just didn't have a chance to write me off... I see a lot of speculated situations there. I can't see in this casino a fair game...

Hi, SABAMA, We are sorry to hear about your situation. You don’t win that much every day, so we totally get you. Our Support and managers are doing their best to help players in all manners, withdrawing their winnings especially. The manager may take time to reply as they are busy assisting dozens of players. What is more, you can try to arrange a withdrawal limit increase with the manager – our managers can do a lot! Whether you decide to stay with us or not, we wish you only the best. Best of luck, Joo Casino

Joo Casino 5 years ago

Inactive user

5 years ago

1/10

As with most of Direct NV casinos, they have a great selection of games and plenty of payment/withdrawal options. I have a gambling problem, so pretty much any site with games that I like is good enough for me to gamble on.

I've encountered this with a few of Direct NV sites, and I've had enough. They are happy to tell you that Responsible Gaming is important and they have QUICK tools to access, except these are nowhere to be seen and you have to contact customer support to actually get the link to use them. I consider this manipulative and contrary to the point of EASY and QUICK access. On top of that, there didn't happen to be anyone available on chat so I had to send a request via email. When and if I receive the tools, I will be using them to permanently exclude myself. I have screenshots if required to have this review accepted.

It's taken a long time for me to self-exclude from the bulk of what's available online for me to play at, and this will be the last one. It's ironic they aren't making it easy, and they really should. I don't think that's ethical, fair, or fun.

evanoevanob1111

9/10

A lot of games, great customer support, a lot of deposit and withdrawal methods for Canadians, fast withdrawal. If you win, they ask too much info for verification.

There is not much negative I can say about this casino. They always payout.
Cashback system not that great. When I lose a lot and make a withdrawal, they don’t do the cashback. They refuse, because they say I withdrawn. Cashback should be available if you withdraw or not. Very low withdrawal limit: 2500 euro a week.

Esbo77

3/10

Quick and easy to sign up. Bonuses (at most of the casinos in the group) are credited automatically, and it's easy to follow the wagering. Live chat and quick withdrawals if you deposit in crypto.

Been playing at this group (Joo Casino belongs to "Direx N.V. Casinos" that operates some 15-20 casinos). I enjoyed playing at Baocasino and Playamo is also one of the leading brands. But playing at the smaller casinos has just been such a dot! Not sure if it's due to the rather modest player liquidity, but my sessions have been so predictable. Lose 8 out of 10 sessions faster than you can put the money in, 1 slow burn and then you win 1 session. Its making my head spin how predictable most sessions have been and like an idiot I just kept playing, tilted that I'm getting nothing but dead spins and 2 scatter teasers. So don't play at anything with an alexa ranking of above 500k. Seems to be next to no volatility with poor rank casinos. I don't mind loosing, but almost knowing that you will loose 50 spins into a session takes all the fun out of playing. If you play with this group, only play at Baocasino and Playamo!

Piscsardine

5/10

Good customer service nice welcome bonus. The payout are easy and quick. Lots of deposit and withdrawal method. Live chat available 24hrs. Verification way and really not complicated

Could not play any of my favourite games my currency was switching to euro and showed 0. The casino offer lots of games but not available for Canada players.

Sstutzi

10/10

One of my trusted casinos online.
Great casino with a great selection of games. Super fast payouts. Verification process easy and quick. Very transparent on ways to limit your gambling. Friendly support.

chaser1122

1/10

Games selection not too much to say but only losses and when I ask for bonus they offer me 20 spins worth 2$ not worth it also lack of payment methods

The casino mislead me live chat told me there is bank withdraw for Canadians and only option I saw was bitcoins no loyalty and most people post positive comments I believe are just fake to give casino rating I didn’t have good experience at all I wouldn’t recommend it they lie to you to deposit and end up screwed try something else

Dear CHASER1122, We are sorry for the inconveniences caused within withdrawal procedure. We'll do everything possible to add more payment methods for our Canadian players. Regarding bonuses, please feel free to contact our support team and your account will be credited with some free spins in case it's possible. Have a great day! Best regards, Joo Casino Team

Joo Casino 6 years ago

Desvey