AskGamblers Quick Overview
Editor’s View
Joo Casino has a straightforward but well-organised layout. Players can clearly see the games offered at the casino and the main features of the online gambling website. Navigation is simple, and there’s a side menu that helps you access every corner of the casino.
- Live chat 24/7
- Mobile casino
- Multiple currencies accepted
- Small selection of table games
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Joo Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About Joo Casino
It’s hard to choose a reliable casino, but Joo Casino checks all the boxes that make an online casino safe for players.
The online gambling site has existed since 2014, and it obtained a valid gambling licence from the government of Curacao. It’s owned and operated by Stable Tech N.V. Casinos, a reputable company in the online gambling space.
The operator has kept a high CasinoRank and Player rating at AskGamblers, another indicator of it being a great place to spend your time. However, before you register, read our in-depth casino review to learn more about what Joo Casino brings to the table.
- E-Wallets 0-1 hours
- Crypto Currencies 0-1 hours
- Bank Transfers 5-7 days
- Card Payments 3-5 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Lump Sum
Payment Information and Options at Joo Casino
Joo Casino offers a wide range of payment options, including credit and debit cards, a group of e-wallets such as Skrill, Neteller and Payz, and cryptocurrencies and e-cards. Everything is shown on the Payments page, accessible through the side menu.
Remember that the payment methods visible to you depend on the country you’re coming from. In other words, you may not be able to use all the payment options from the list.
The casino charges no commission for deposits and withdrawals, regardless of your preferred payment method. E-wallet withdrawals are the quickest to process, while cards and bank transfers require a few days. The minimum deposit is €20, the same amount for withdrawals. The maximum withdrawal limit depends on the payment method you choose.
Games at Joo Casino
Players can enjoy a selection of online slots with the use of a search function. All of the slots are available to play instantly with the click of a single button, and there’s a demo version if you want to give it a few spins before you start playing for real.
The live casino room at Joo Casino has a user-friendly gaming interface and brings the feel of a real-life casino directly to your home. So you play Roulette, Blackjack, Baccarat Lottery or Keno from the comfort of your living room against pleasant live dealers and chat with them while doing so.
Table games come in different variations for players who love three-card poker, Jacks or Better or other games such as baccarat or roulette. An already action-packed casino offers Lucky Spin, Mystery Drops and several tournaments for additional excitement!
Joo Casino’s Commitment to Responsible Gambling
Joo Casino is aware that online gambling can cause problems for some players. To help players stay in control, the casino added several responsible gambling features everyone can access from their account.
You can set deposit limits for a day, a week or a month. Once you reach the limit, you won’t be able to deposit additional money to the casino. Other limits include loss and wager, which work on the same principle.
Cooling off is possible from one day to a maximum of six months. During the cooling-off period, you won’t receive any promo offers, but you can still withdraw the remaining funds. Self-exclusion is also optional and can range from six months to an unlimited time period.
Customer Support at Joo Casino
Joo Casino offers customer support for its members. You can easily access it through the side menu link or by clicking the chat icon in the bottom right corner. You can also send an email to the casino, but you’ll get a much quicker response via live chat.
To start the conversation, enter your name and email address. You’ll have to go through the chatbot first, but the option to contact the agent will appear. Click on it, and the casino will connect you to an agent.
The casino representative we talked with was polite and responsive. They answered our questions quickly. After you finish chatting, you can rate your experience and leave a review. Live chat is great for solving smaller issues that can emerge as you play in a casino, but email communication may be your best option if you’re sending any documents or screenshots.
Complaints
Read the complaints other players have left for Joo Casino. Learn more about complaints.
Complaint Statistics
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Share your thoughts with other playersTop reviews from our players
Good evening BIGISAAK, We are happy you appreciated the choice of providers and currencies. Wish you luck in favorite games!
I like the web feature. And how many game they provide. It doesn't took long for support answer the chat even though in process the support doesn't give any solution.
Really doesn't make sense on handle user problem. They ask so much detail on transaction, they insist something that me and my bank doesn't have.
I think their support team doesn't understand the procedure of transaction between user from other country who doesn't do direct transfer to them and they insist ask IBAN and other think where all of that they ask is on the 3rd party merchant who handle the payment.
Good day MHAMADT, Your remark to the verification issue was taken into consideration. We hope you will have no problems in this respect any more.
Joo Casino is really one of the top gambling clubs in the field of online gambling! I've been playing here for several years now and I've never been disappointed. On the contrary, the casino is only getting better.
I don't really like the visual style of the casino. As for me, it could be more readable. However, this does not prevent me from navigating the site and finding the right slots :)
Hi ESTELLE906090, Thank you for your kind words! Your feedback is very valuable.
With a wide range of game providers on this site, you should have fun with Joo Casino because you have tons of gambling choices when you register an account there. You can also interact with people and the support staff using live chat on the side.
Some people have made complaints to the site and they haven't been fixed just yet. That is a disappointin1g development but people know that it will be fixed sometime soon because this is still a small operation that can improve with time.
It was a bit complicated to pass all the verification process at first. And I had to request some help from live chat manager to complete it. Their customer service is quite professional I must say. So now i can enjoy Joo casino website fully.
Dear VK12, Thanks for your honest feedback! We are really glad that you passed the verification successfully, we want to note that this is a mandatory procedure for making payments. We are glad that now you are not limited by anything and can fully enjoy our casino. Best regards, Joo Casino
It’s a pleasure to deal with Joo casino! I’m satisfied with proper amount of payment methods which makes life easier. I can say that it’s really important for me to have different options for making deposits and especially withdrawing money. Till now I have just the best experience with this casino.
Dear JESS_KIMBERLY, Thank you so much for your review and your kind words! We do our best to provide the best experience to our players. We’re really glad you liked us and we hope to hear from you again! Best regards, Joo Casino
Just recently registered on this website and absolutely surprised with great variety of games and slots there.
Cool and attractive interface on Joo!
But what I really like the best is reload bonuses program, which is simple and beneficial.
Joo is the best!
Hi VERONIKA1, We highly appreciate you taking the time to provide us with your feedback! It’s really great to hear you had only a marvelous time at our casino. Wish you more great moments with us! Best wishes, Joo Casino
Excellent variety of payment methods. Thanks to great customer service varification procedure went extremely fast. Live chat manager was quick to response and in a very politely way explained what to do. Love Joo Casino, best experience.
Hey PROGAMER, We are incredibly grateful for your feedback and pleased to know your experience with us was nothing but positive! Looking forward to hearing from you again! With our best wishes, Joo Casino
Joo casino is managed and owned by Dama NV group and is authorized and regulated by Government of Curacao. The casino has recently updated their site and the new site is sleek and has a great interface. The mobile version of the site is even better as the site loads instantly and navigation through the entire site is quick. The sign-up process at the casino takes around 1 minute and you can start playing as soon as you enter your profile details after verifying account. The casino offers you to choose from 15 fiat currencies and 6 crypto currencies. You can choose to play with whichever currency you want to play with at any deposit. The minimum amount for deposit and withdrawal is €20 and the casino provides more than 6 payment method for every currency.
Joo Casino has almost 100 slot providers and these providers come together to give you more than 5000 slots. Some of the providers at this casino are BTG, Elk, Thunderkick, Playn’Go, Relax gaming, Push, Netent and many other small and big providers. The casino also has a live casino and sports section. The sport section has betting odds available for almost 30 sports and 60 e sports. To enhance your experience at this casino they also offer you a Welcome bonus package where you can claim bonuses worth €1000 across 3 deposits. The casino has a first, second and third deposit bonus of 100% up to €200, 50% up to €300 and another 50% of up to €500 respectively. To turn the bonus money into real funds you need to wager bonus funds 50 times in 7 days. The maximum bet while being on bonus money is €5. The casino has a very long list of restricted games but when your casino has more than 5000 slots, I think they can pass with this negative point. Apart from the welcome package they also have reload offers, free spin offers and weekly and monthly tournaments.
The casino has an amazing support and they reply to emails and live chat very swiftly.
The verification process takes under 24 hours and if you upload correct documents, you are good to go. Withdrawals are processed in order and expect your withdrawals in under 3 to 4 hours.
So far I have had a great experience at the casino in terms of playing slots and the ease of deposits and interaction with staff but my only disappointment is that I have made 3 deposits but never managed a cash out.
Hello BLACKJAX, First of all, thank you so much for a detailed review! Such insight not only helps us to grow better, but also offers other players a better understanding of a particular casino from a fellow player’s viewpoint. While each player will ultimately have their own experience, we try to provide the same high-quality level of treatment and entertainment to everyone. We hope to hear from you again some day! Best regards, Joo Casino
Loving Piggy Bank scratch so far. I haven't hit the jackpot but the game is just an overall nice experience. I've also participated in the tournament and win a decent amount, although sometimes I forget I was in it. I don't think I'll go for the VIP status soon so I can't talk about it but the offer seems nice.
I love the games but the bonuses don't seem too convincing. Besides the welcome bonuses, there really isn't much options that warrants complete freedom to the player. You're either stuck with games that can catch up with the requirements efficiently or play high-roller stakes.
Hi M_I_I_K_A, We are pleased to hear about your positive experience. Even the players who haven’t reached any VIP statuses yet can enjoy a wide range of seasonal promos, so be sure to stay in touch. Likewise, we’ll always be here for you! Best regards, Joo Casino
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This casino has an excellent convenient service and a wide list of games and providers. It is very convenient for me to conduct payment transactions here and the money comes very quickly. I really like that you can pay with both fiat and cryptocurrency. In general, there are many advantages, I recommend it to everyone