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18+ | Restrictions Apply | T&Cs Apply | Please Gamble Responsibly. BeGambleAware

Jackpot Village Casino

4.03

Learn more about AskGamblers CasinoRank, our rating system built on over a decade's experience working with casinos and players alike.

We may earn a commission through affiliate links. Get the truth. Then play.

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Average Complaint Response Time: 3 days
Players from your country not accepted
Average Complaint Response Time: 3 days

Jackpot Village Casino Review

  • 24-hour withdrawal time frame
  • Live chat open 24/7
  • Mobile-friendly design
  • Home to over 70 gaming providers
  • UK Gambling Commission-licensed
  • Multiple country restrictions
Suggest an edit
General info & Latest Promos
Website https://www.jackpotvillage.com/en-gb/
Established 2019
Owner White Hat Gaming Limited
Casino Promotion Jackpot Village Casino: 100% up to €2000 + 30 Bonus Spins, 1st Deposit Bonus

Jackpot Village Casino is an online casino managed by White Hat Gaming and home to an enormous range of slots and games. Providers at this casino count over 70, including but not limited to well-known names like NetEnt, Microgaming, Play’n GO, and Evolution Gaming. The site is primarily available in English and can be reached instantly through a web browser or on the go. Jackpot Village Casino is licensed and regulated by the UK Gambling Commission and the Malta Gaming Authority. 

Restricted Countries and Territories

Unfortunately, there are some country restrictions here which means some players will be excluded from opening an account. These countries include Albania, Cuba, France, Germany, Italy, Monaco, South Africa, Spain, and the United States of America. This list might be longer please check the ‘More casino details’ tab for full information.

Virtual Games

There are 1200+ games available in the casino lobby, including hundreds of the best video slots from the big names we mentioned like NetEnt and Play’n GO. Considering there are so many providers here, the casino allows players to categorise the games by the provider to make browsing easier. As a matter of fact, the entire lobby is highly user-friendly and players can see exactly how many games there are per each provider. There is a search engine as well so if players know exactly what games they want to play, they don’t even have to browse. Titles include the Book of Dead Slot, Gonzo’s Quest Slot, Twin Spin Slot, Immortal Romance Slot, and Starburst Slot.

Table games are also available, so if players prefer to place their bets on, let's say, blackjack or roulette games, they can. The casino is home to many different variations when it comes to table games and it’s not just blackjack and roulette either. There are other games here, too, like Baccarat or poker-style games like Casino Hold’Em.

Players who may like betting on card games may like to try some video poker games instead. Again these can be easily found in the lobby and include games like All American Double Up, Jacks or Better, and Joker Wild.

There are even some scratch card games and fun games accessible too.

Live Casino

Players who love the thrill and atmosphere of a live casino can enjoy rooms from multiple providers like Evolution Gaming and NetEnt. These are hosted by real-life croupiers which can be both male and female and the rooms can be joined throughout the day. There are lots to choose from like Live Dream Catcher, Live Roulette, and Live Blackjack. Players can also pick a table to suit their betting limits.

Mobile Gaming

Jackpot Village Casino is also available on the go with the mobile version of their site. Players don’t need an app to enter the casino because it can be loaded through a compatible mobile browser on multiple platforms like iOS and Android. Their mobile casino is just as impressive and seamless as the web version with loads of the casino's most popular games available.

Support

Anyone who needs help and assistance can contact the casino's customer support team. The casino has a friendly live chat facility for players who need help instantly, where customer support agents are on hand to help 24 hours a day, 7 days a week. However, should players need further assistance, they can always reach the staff through email.

Security and Fairness

The casino does take security very seriously which is why they use a high level of encryption and industry-standard firewalls to ensure players' details are kept safe. Personal, financial and any sensitive data will always be encrypted before being sent over the internet.

They also ensure that all their games are fair as they use a random number generator. This makes sure games are not manipulated and their outcome are fair and random every time.

Screenshot

Casino details
More Casino Details More details
Responsible gambling info Responsible gambling info
  • Website

    https://www.jackpotvillage.com/en-gb/
  • Software

    NetEnt, Microgaming, Nyx Interactive, Play'n GO, Red Tiger Gaming, Inspired, Leander Games, Quickspin, Thunderkick, Elk Studios, Barcrest Games, Wazdan, WMS, High5Games, Lightning Box, Light & Wonder, 2 By 2 Gaming, Big Time Gaming, Realistic Games, Cayetano Gaming, Relax Gaming, Evolution Gaming, Rabcat, Just For The Win, Nolimit City, Bally, Push Gaming, Betdigital, Felt Gaming, 1x2Games, Eyecon, Foxium, Shuffle Master, AGS, Sthlm Gaming, Adoptit Publishing, Fuga Gaming, Probability, Chance Interactive, Kalamba Games, Fantasma Games, MetaGU, Magic Dreams, Storm Gaming, Northern Lights Gaming, Asylum Labs, Spieldev, Games Warehouse, Electric Elephant, Bulletproof Games, Old Skool Studios, Touchstone Games, SUNFOX Games, Sigma Games, Core Gaming, The Games Company, ReelNRG Gaming, Genesis Gaming, Skillzzgaming, Spike Games, BlaBlaBla Studios, Wild Streak Gaming, YoloPlay, Concept Gaming, Reflex Gaming, Seven Deuce Gaming, Playson, Pragmatic Play, Stakelogic, IGT (WagerWorks), Skywind Group, Hacksaw Gaming, Iron Dog Studios, Pocket Games Soft, Revolver Gaming, Slingo, Ainsworth Gaming Technology, Apollo Games, Swintt, NetGaming, 4ThePlayer, Imagina Gaming, Live 5 Gaming
  • Deposit Methods

    Klarna Instant Bank Transfer, Sofort, Visa, MasterCard, Skrill, Neteller, Trustly, Maestro, GiroPay, Bank Wire Transfer, MuchBetter, Rapid Transfer
  • Withdrawal Methods

    Visa, MasterCard, Skrill, Neteller, Bank Wire Transfer, MuchBetter, Rapid Transfer
  • Withdrawal Times

    EWallets: 0-24 hours

    Card Payments: 2-7 days

    Bank Transfers: 10-12 days

    Cheques: Not offered

    Pending Time: 48 hours

  • Withdrawal Limit

    EUR 5,000 per week
  • Affiliate Program

    IVY Affiliates
  • Restricted Countries

    • Afghanistan
    • Albania
    • Algeria
    • Angola
    • Australia [8]
      • Australian Capital Territory
      • New South Wales
      • Northern Territory
      • Queensland
      • South Australia
      • Tasmania
      • Victoria
      • Western Australia
    • Bahamas
    • Barbados
    • Belgium
    • Bolivia
    • Botswana
    • Bulgaria
    • Burkina Faso
    • Cambodia
    • Canada [13]
      • Alberta
      • British Columbia
      • Manitoba
      • New Brunswick
      • Newfoundland and Labrador
      • Northwest Territories
      • Nova Scotia
      • Nunavut
      • Ontario
      • Prince Edward Island
      • Quebec
      • Saskatchewan
      • Yukon
    • Cayman Islands
    • China
    • Cuba
    • Denmark
    • Ecuador
    • Estonia
    • Ethiopia
    • France
    • Germany [15]
      • Baden-Württemberg
      • Bayern
      • Berlin
      • Brandenburg
      • Bremen
      • Hamburg
      • Hessen
      • Mecklenburg-Vorpommern
      • Niedersachsen
      • Nordrhein-Westfalen
      • Rheinland-Pfalz
      • Saarland
      • Sachsen
      • Sachsen-Anhalt
      • Thüringen
    • Ghana
    • Guyana
    • Hong Kong
    • Hungary
    • Iceland
    • Indonesia
    • Iran
    • Iraq
    • Israel
    • Italy
    • Jamaica
    • Kenya
    • Laos
    • Latvia
    • Lithuania
    • Martinique
    • Mauritius
    • Monaco
    • Mongolia
    • Myanmar [Burma]
    • Netherlands
    • Nicaragua
    • Nigeria
    • North Korea
    • Pakistan
    • Palestinian Territories
    • Panama
    • Papua New Guinea
    • Poland
    • Portugal
    • Puerto Rico
    • Romania
    • Russia
    • Réunion
    • Samoa
    • Saudi Arabia
    • Senegal
    • Serbia
    • Singapore
    • Slovakia
    • Slovenia
    • South Africa
    • South Korea
    • Spain
    • Sri Lanka
    • Sudan
    • Switzerland
    • Syria
    • São Tomé and Príncipe
    • Tanzania
    • Thailand
    • Trinidad and Tobago
    • Tunisia
    • Turkey
    • U.S. Minor Outlying Islands
    • Uganda
    • United States [55]
      • Alabama
      • Alaska
      • American Samoa
      • Arizona
      • Arkansas
      • California
      • Colorado
      • Connecticut
      • Delaware
      • District of Columbia
      • Florida
      • Georgia(US)
      • Guam
      • Hawaii
      • Idaho
      • Illinois
      • Indiana
      • Iowa
      • Kansas
      • Kentucky
      • Louisiana
      • Maine
      • Maryland
      • Massachusetts
      • Michigan
      • Minnesota
      • Mississippi
      • Missouri
      • Montana
      • Nebraska
      • Nevada
      • New Hampshire
      • New Jersey
      • New Mexico
      • New York
      • North Carolina
      • North Dakota
      • Northern Mariana Islands
      • Ohio
      • Oklahoma
      • Oregon
      • Pennsylvania
      • Rhode Island
      • South Carolina
      • South Dakota
      • Tennessee
      • Texas
      • U.S. Virgin Islands
      • Utah
      • Vermont
      • Virginia
      • Washington
      • West Virginia
      • Wisconsin
      • Wyoming
    • Vanuatu
    • Vietnam
    • Yemen
    • Zimbabwe
  • Casino Type

    Instant Play, Mobile
  • Manual Flushing

    No
  • RTP

    Not stated
  • Currencies

    Euros, Canadian dollars, British pounds sterling, Norwegian kroner, New Zealand dollars, Indian rupees, US dollars
  • Languages

    English, Finnish, Norwegian, German
  • Licences

    UK Gambling Commission, Malta Gaming Authority
  • Company

    White Hat Gaming Limited
  • Established

    2019
  • Live Chat

    Yes
  • Contact

    Support Email: [email protected]

  • Deposit Limit Tool

    Yes
  • Wager Limit Tool

    No
  • Loss Limit Tool

    No
  • Time/Session Limit Tool

    Yes
  • Self-Exclusion Tool

    Yes
  • Cool Off/Time-Out Tool

    Yes
  • Reality Check Tool

    Yes
  • Self-Assessment Test

    Yes
  • Withdrawal Lock

    No
  • Self-Exclusion Register Participation

    Gamstop
Suggest an edit

Jackpot Village Casino Reviews by Players

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Write a review
ZophoNia 1 review
Reviewed on June 10, 2022

LIKED

I think that there has been a lot of improvement with Jackpot Village Casino. It has been more of providing a smooth transaction process that made it easy for players to enjoy more time in their games. That is why they have landed more players too...

DISLIKED

There are going to be a lot of changes for the casino, in terms of the number of games they offer. Most of the classics are there, that should be the biggest change they need for a lot of these titles to attract more players for good in the long run.
Haci88 6 reviews
Austria
Reviewed on May 2, 2021

LIKED

One of the most reputable casinos in my opinion (and I've been playing for a long time and quite a lot).

Verification is super fast here without asking for further documents 20 times and holding the player off like some other casinos in the hope that you gamble away the winnings :)
The work here is fast and serious, which is most IMPORTANT to me personally. Deposits & withdrawals are super fast here, which makes every player happy :) Games selection is huge so there is something for everyone.

Customer support is very friendly and tried to clarify your request.

I could really write so much here but can only recommend everyone to test it for themselves :)
Here you can play without having to worry that the casino is acting unfairly.
I can recommend it to everyone who values ​​serious casinos!

DISLIKED

Nothing.
Definitely a casino that deserves to be PLAYED ✌🏻🙏🏻
Please stay serious!
Such casinos as yours will in fact grow immeasurably in the future.
Seriousness is the top priority!
Jackpot Village for ever ✊🏻✊🏾
Best regards

Casinostreamereu ✌🏻
Zwartepanter5 1 review
Reviewed on February 5, 2021

DISLIKED

Super bad service. A lot of money deposited nothing won and if you then ask for a bonus in compensation you will receive an answer, we give nothing. They then give a bonus to deposit even more money. I have been through a lot but how these guys deal with new players is really super bad
catapultaudio 213 reviews
United Kingdom
Message
Reviewed on December 30, 2020

LIKED

I’m suspect of McFlyings negative review of this casino, this being a White Hat casino and the author having just a single review. Whilst I never managed a withdrawal from Jackpot Village (despite playing every one of their welcome bonuses, no less) I do have one or two friends who have reported no issues playing here and I have lots of positive previous experience playing at other White Hat properties.

So, with that out the way, lets talk about some of the huge advantages this casino has to offer – AskGamblers mention over 70 gaming providers are available here, but honestly I wouldn’t be surprised if there were even more. Live chat is available around the clock, and there are only three listed complaints here at AskGamblers all of which have been resolved.

I suppose I could complain about the lack of luck I have had whilst playing here, but I’m a firm believer in the fact that the casino sites have no discretion over how the slots play out, so my awful run of bad luck was nothing but just that … until somebody can prove otherwise, and I’ve been doing this for long enough to know that day is never coming! Not to mention the fact this site has certification from a wide number of the most reputable gaming authorities on the planet, and if you can’t trust a site with MGA/UKGC credentials then who can you trust?

DISLIKED

Despite the proclamation that this site is designed to be particularly mobile friendly, this is one area that I didn't experience more than a few problems. On desktop the site works beautifully, but the design and navigation seems a little broken, at least on my own Android device. Perhaps they did much of their testing on the iPhone platform, its hard to say, but it is certainly one area I would like to see improved in the future.

Overall though, I think this site definitely deserves a boost to their rating here at AG.
ahmat 3 reviews
Greece
Reviewed on December 18, 2020

LIKED

Wow so casino. I just went in to try and stayed here. Everything is always fast on request, no problems with withdrawing money - this is not the case everywhere. Good service.

DISLIKED

It is worth adding some slot machines, as well as introducing more large tournaments for participants who like to play for high stakes. A bit lacking in variety.
mcflying 1 review
Reviewed on July 19, 2020

DISLIKED

Stay away from this site, they won't pay out what you win. I won 800 on a bonus they gave, and they tried to tell me I broke the rules of the bonus and bet more then I should. But the thing is I don't bet over a certain amount anytime. So they refused to pay me the money, till I threatened to call BBB and they came back to me with an offer of 275 dollars that I could cash out. Even tho it wasn't the 800 at this point I didn't have much choice or lose it all. So I agreed to the agreement. Only to have them not honour that agreement either, so stay away they will rip they're customers off. Very Dishonest place.
Reviewed on April 20, 2020

LIKED

Broad range of games with big first, second and third deposit initial bonus offers. The site works fast and without any technical issues. I also liked the fact that you seem to earn loyalty points quit fast.

DISLIKED

First of all I do not like the fact that they only have 5 megaways machines. Secondly I haven't had any luck on thus casino although I tried extensively. The third point, which is just as important as point two, is the customer service that lacks every aspect of the word service. I tried to contact them once but got to speak to a rude person.
dancashflow 5 reviews
Canada
Message
Reviewed on February 8, 2020

LIKED

Very nice choice of games, casino works well. To have fun and have a good time, ok, but if you intend to play to win big, be careful.
If you accept a bonus, do not take it too high because at $ 5 a spin, you will see that it is long to reach the required wagering condition.

DISLIKED

I am a high bet player; since 2015, I am a diamond member at casinos rewards.

I wanted to try new games and I found jackpot village, they offered a bonus of 100%, Max $ 300. I found it interesting, moreover, they have several games that I had never played.

So I deposited $ 300 knowing that I had to wager at least 45 times the bonus, I'm used to it. what I didn’t know was that I wasn’t allowed to bet higher than $ 5 a spin… I almost never play, lower than $ 6 a spin.

Once the wagering condition was reached, I requested a withdrawal of $ 3,000.00.
As a result, my withdrawal was cancelled, the winnings confiscated and the deposit of $300, returned to my Jackpotvillage account.

I wrote to them to simply tell them that I found their $ 5 rule ridiculous, the $ 3,000.00, I don’t care, it's wasted time that enrages me.

Without asking anything, on January 10, they offered me $ 500.00 that I could cash in or play. I gave them my agreement and since that time, nothing, they do not even respond to my emails.

If you are a high bet player, stay away from this casino.

Dan,
JACKPOT VILLAGE CASINO REPLIED ON FEBRUARY 12, 2020
Hi Dan,
Thanks for your review.
We are glad to read that you like our big selection of games and our bonuses. We pride ourselves on our products and good services and the high-quality standards we maintain.

Regarding your comments about our wagering requirements, we have very clear T&Cs that every player must agree to before signing into the casino. We also have our 24/7 online chat facility which is very accessible to all our players, so if you have any questions, you can easily reach out to us and we’d be more than happy to assist you.

We will never recommend keeping on playing if you have any doubts or queries on our terms and conditions.

Please get in touch with our support team, we would like to personally assist you with making things right.

Kind Regards,
The Jackpot Village Team


OMG i. 51 reviews
Malta
Message
Reviewed on November 30, 2019

LIKED

Game choice, lots of provider , site runs well, live chat. No tech issues. Accepts Paysafe cards. Apart from that I would not have a single positive.

DISLIKED

Didn’t add my welcome bonus. Live chat were rude. Only joined to play the welcome bonus. My mistake was playing the deposit thinking it would be added after. New players are meant to know the process. This casino will do its utmost to sell you short. Live chat very rude.
JACKPOT VILLAGE CASINO REPLIED ON DECEMBER 4, 2019
Hello,

Thank you for your review. We're sorry that you had trouble redeeming your welcome offer, please get in touch with our support team via our live chat or email(link below), they will be able to resolve your issue.

Support: https://www.jackpotvillage.com/en-gb/contact-us/

Kind regards,

The Jackpot Village team
lvdbelt 9 reviews
Netherlands
Message
Reviewed on October 30, 2019

LIKED

Good site, very nice design, lot of games and providers. Support is friendly and can answer all questions. Good selection with welcome bonuses. The site doesn't lag and opens fast.
They offer a wide selection of bonuses.

DISLIKED

E-mails sometimes dont come true (also not in spam). Only when they use reply on my mail.
We had a discussion about a payout and we solved the issue with the support team, took a while.
JACKPOT VILLAGE CASINO REPLIED ON NOVEMBER 8, 2019
Hi again Lvdbelt,

We can see you are active with your reviews and we love your feedback!

We’re glad to read that you are still enjoying the site and that you are happy with our support team.

Regarding your comments on the emails not coming through, we will have a look at this today for you.

If you like a big selection of games, get ready... because we have several new providers and 16 new games coming soon. Remember to check our “new games” tab in the home page.

Have a good day!

The Jackpot Village Social Team

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