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Jackpot Village Casino - Scrap two withdrawal methods

UNRESOLVED

Complaint Info

Disputed casino

Jackpot Village Casino

Amount

kr 8000

Tiffany100 Norway
Posted on November 27, 2021

I won 8000 NOK at this casino. I’m not foolish enough to play unverified, so my account was already verified before I won. Did my withdrawal through Visa bank transfer. It seemed to go smoothly. How wrong I was 🤣

Waited the required 10 business days, and nothing in my account. Asked customer service and they told me to wait 1-2 more days. I did. And still nothing. Waited 19 days in total before they could tell me they were having problems with their Norwegian payouts. Fair enough. I am understanding up to a point. They say they are working on an alternative. I suggest Skrill. Yes, I will need to make a deposit with Skrill, then I will be able to withdraw using my Skrill, they say. Keep in mind, I am the one having to ask , make suggestions. It is never them. To their surprise I have already deposited using Skrill a few times. I provide them with my Skrill details. They will have to go through it manually.

More days pass, now nearly a month since my original withdrawal. Then I get an e-mail saying they cannot do my withdrawal through Skrill after all. Why? No reason is given. Of course they can suggest only alternatives that I do not have.

So now 2 of the big withdrawal methods they state on their website are suddenly bogus. Bank transfer and Skrill. Yes it is very strange. And I would recommend people to stay away. Unless you are keen on playing detective on your withdrawal for weeks.

I wonder what their strategy is? To wear out the player till they simply give up? Either way it will give them a bad reputation.

Jackpot Village Casino Complaints

  • 5 of 12 resolved
  • 3 days avg response
  • 5 days avg complaint life
  • 2,384 USD avg amount

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