What's new

  • What's new
  • Notifications
Search
Search for over 1000 casinos, slots, bonuses

Recent Searches

Clear

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

Jackpot Village Casino - Stalling my withdrawals

UNRESOLVED

Complaint Info

Disputed casino

Jackpot Village Casino

Amount

$ 1600

Posted on February 8, 2021

Hello there I have played online slots with jackpot village. I had requested two withdrawals at two separate times.

New to this casino I understand I had to submit proof of identity proof of address and banking information. I responded to their requests immediately. I have since emailed repeatedly as I have still not received any monies. One email response tells me it’s on its way 3-5 business days, another email says they need banking information which I had already submitted and was accepted but again I complied and re submitted. Money has not been returned to my account either I must add.

I have been very patient but cannot help but think they are just trying to give me the run around until I give up?

I received two emails saying the withdrawal for $1000 was accepted on 08/01/21 the second for $600 was accepted on 11/01/21.

I do understand things happen had the funds been returned due to error with my financial institution I would expect that that correspondence would have been communicated to me but they continuously tell me as their response to my emails 3-5 business days.

It has been much longer than that.

Your help with this matter would be greatly appreciated.

Thank you

Sincerely

Louise < surname removed >

User name: weizze

Sign up for +100 No Deposit Spins!

Availability may vary depending on your country or region.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy