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Terminated

Igucasino has been terminated due to being unresponsive. Consider these instead:

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Igucasino

Our Rating CasinoRank
1/10
CasinoRank
Player Rating 4 reviews
5.8/10
4 reviews
Complaint Response 2 complaints
1 day avg. 2 complaints
What we like
  • Home to a list of software providers
  • 24/7 live chat
  • Mobile friendly games
  • Multiple payment options
What we don’t like
  • Multiple country restrictions
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Igucasino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.igucasino.com
Established
2022
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, German, Norwegian, Spanish, Portuguese, Russian, French
Casino Type
Mobile, Live Casino, Instant Play, Crypto Casino

Igucasino is an online casino home to a long list of software providers, including Playson, Wazdan, Yggdrasil Gaming, Spinomenal and more. The site accepts fiat and cryptocurrencies and is available in English, Portuguese, Norwegian, and German, among others.

If players want to log in or register through their smartphone or tablets, they can, most of the games are fully mobile compatible. The casino is also fully licensed and regulated by the Government of Curacao.

Restricted Countries and Territories

Unfortunately, there are some country restrictions here which means some players will be excluded from opening an account. These countries include Spain, France, Netherlands, Jersey, Greece, Belgium, Russia, the United Kingdom and the United States. This list could also include more restrictions, so please see ‘more casino details’ for the full list of restricted countries and territories.

Mobile Gaming

Players can enjoy their favourite games on the go as the casino supports most devices. Players can use one account across all platforms to keep everything in one place. When it comes to depositing and withdrawing, it works in the same way as the web version too. 

Security and Fairness

When it comes to security, there are no concerns. The casino uses high levels of encryption and firewalls to protect personal and financial information. 

The casino also uses a random number generator to determine the game results. Players can rest assured they are getting fair play with no manipulation. 

StallCation

Complaints

Read the complaints other players have left for Igucasino. Learn more about complaints.

Show all complaints
Igucasino - Casino refuses cashout and offers bank transfer for which I don't have reached the amount

I want to warn other players against using this casino, as they will do what they can not to pay out winnings. I took the first deposit bonus with a deposit of 30€, played the bonus through and ended up wirh 284€ that I wanted to cash out. Problem: even when I paid by Credit card, only option was bank transfer with a minimum of 500€, which I find very unfair. All casinos I played in offer more than one option for cash out, and from their General terms this is not mentioned. I contacted support first time , and was instructed to make a Skrill deposit play it through 3 times (which I also find unfair) but I did and requested cash out by Skrill.

I tried this before in other casinos and they were always helpful in providing other withdrawal options. Cash out was rejected despite the instructions, with the message that I should use Bank Transfer option. Contacted support 2nd time, they told me that the first agent gave me bad advise, that I should use bank transfer but minimum is 200€. Tried this, but of course minimum remained 500€. 3rd agent said the 2 first gave wrong advise, and that for me unfortunately Bank Transfer is the only option despite of my Skrill deposit and fully verified account. I was left thinking, which of the 3 agents gave the correct version ? Therefore I submitted a claim to the casino, which remains unanswered until now. I played many casinos and never had any complaints but here I feel treated unfairly- a min cashout of 500€ should not be the only option.

staus Resolved
€284.6

Complaint Statistics

Resolved 2
Avg. Amount $ 159
Avg. Complaint Duration 24 hours
Avg. Response Time 1 day

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Player rating
5.8/10 4 reviews

Top reviews from our players

This casino does offer promising services and features to a lot of players, so far my favorite game was starburst, plus it offers solid bonuses and other promotions, it also multiple payment options, and has a list of quality software providers.

The customer service at times can take some time before they respond to you, however it has something problems with my cashsouts and transactions as well.

Igucasino was released in mid-2022 and is owned and operated by the brand of Dama NV. The casino had a sleek design and all the pages load quickly. The sign-up process is quick and the casino offers you to play in 11 fiat that include USD, EUR, INR, CAD, BRL and 6 crypto currencies. If you are not happy with a particular playing currency you can always change on your next deposit. The casino has almost 20 payment methods and a minimum of 5 payment method for every currency. So deposit and withdrawal will never be a problem. The minimum and maximum deposit amounts are €20 and €4000 and the minimum and maximum withdrawal amount are €20 and €4000.

The casino has more than 5000 games provided by more than 90 slot providers. The providers at their casino are Elk Studios, Thunderkick, Mascot, Bgaming, Play’nGo. Big time gaming, Microgaming, Playtech and many more big and small providers. But one thing I noted that lots of games are missing from each provider. For example Thunderkick has only one game and the rest catalogue of Thunderkick is missing. Elk, Nolimit city, Mascot and blueprint gaming are also missing lots of games. The casino gives you a welcome bonus package of 325% and you can claim bonuses up to €750 across four deposits plus the casino also gives you 170 free spins. The bonus funds need to be wagered them 40 times in 7 days to convert them into real funds. The minimum amount to claim any bonus is €20 and all deposit methods are allowed to claim bonus.

My experience at Igu casino was nice as I almost managed a cash out. The games paid well and I managed to reach a balance of €1100 from my starting balance of €600. I did not experience any bugs during my gameplay and my whole session went smoothly.
The casino has a helpful live chat which is available 24x7 and they helped me clear the verification process in under 6 hours.

Igucasino is another great casino from Dama NV group and it’s worth giving a try. My suggestion to Igucasino would be that they should add all games from providers listed at their game section otherwise it's like cheating your customers.

Platform is fine, game selection also fine, it seems that you also have the payment options you need, and a fine bonus program, support answering fast, but 3 different agents gave 3 different stories.

Casino rejecting my cashout, saying only option is bank transfer of 500€ min, even if deposit made by Credit card + Skrill. Don't play here, unfair terms.

I think that Igucasino is a really good platform that we can look into. It has decent games even tho the collection is not massive it still makes up for their providers all of which are well known providers. Well optimized games, offers a 24/7 live chat and it is mobile friendly too.

There are just a lot of restrictions on some countries which is not convenient for those players who use VPN's, but other than that there isn't any major gripes about this casinos. Even payment methods and some providers are not technically available, but still it is a solid casino.

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