Mark all as read

Settings

What's new Promotions Notifications
What's new Promotions Notifications


Mark all as read

Settings

What's new Promotions Notifications
What's new Promotions Notifications
Reviews
section image
section image

Restricted

Ice Casino is restricted in your country, please try these instead:

Stake.us Social Casino
9.9 /10 3
Crown Coins Casino
9.8 /10 3
Rolla Casino
9.7 /10 12
Yay Casino
9.6 /10

Ice Casino

Our Rating CasinoRank
8.4/10
CasinoRank
Player Rating 222 reviews
Complaint Response 81 complaints
1 day avg. 81 complaints
What we like
  • No maximum withdrawal limits
  • Good choice of payment methods
  • Good choice of responsible gambling tools
What we don’t like
  • Slow live chat times
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Ice Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://icecasino.com
Established
2021
Licences
Curacao Gaming Control Board
Company
Affiliate Program
Languages
English, French, German, Russian, Finnish, Polish, Portuguese, Spanish, Romanian, Hungarian, Greek, Bulgarian, Japanese, Kazakh, Chinese
Casino Type
Instant Play, Live Casino, Mobile, Crypto Casino
VIP / Loyalty Program
Loyalty Program
Mobile Apps
IOS, Android
Social Platforms
Facebook, Instagram, TikTok, X, Threads, YouTube, Snapchat

General Information about Ice Casino

Ice Casino is an online casino that has been at AskGamblers for some time. You can check out a variety of casino bonuses, and we’ve talked more about the kind of games you can use these on below. 

One of the major perks of picking a casino that has been at AskGamblers for a while is that you can read real casino reviews. These reviews have been written by genuine AskGamblers members who have had hands-on experience at the casino, and we are pleased to report that many of our players rank the casino highly. 

Of course, we’ve reviewed the casino ourselves too! Sit back, relax and once you’ve finished, head over to the casino to register, or visit us in the forum if you have any questions. 

play video Vido Title
StallCation

Complaints

Read the complaints other players have left for Ice Casino. Learn more about complaints.

Show all complaints
Ice Casino -I’ve been trying to verify my account on Ice Casino for over a week now
I’ve been trying to verify my account on Ice Casino for over a week now, and it’s becoming extremely frustrating. My KYC is not approved in Ice Casino; I already submitted the documents they need. I provided a clear photo ID, a utility bill for address verification, and even a bank statement as requested. Yet, despite doing everything right and submitting all the required documents, I still haven’t received any confirmation.

What makes the situation worse is the lack of proper communication. Their customer service is so slow that it’s almost impossible to get real-time updates. I’ve sent multiple emails and even tried reaching out through their live chat, but the responses are either generic or take days to arrive. It’s really disappointing, especially when other online casinos process KYC verifications within 24–48 hours.

I understand the need for security and proper identity verification, but there should be a more efficient system in place. At the very least, Ice Casino could keep their users informed about the progress of the verification process. Instead, I’m left in the dark, wondering if my documents were even reviewed.

This delay has also affected my ability to withdraw funds, which is very concerning. I deposited money and played in good faith, but now I’m stuck, unable to access my winnings due to KYC delays. It’s not just about the money—it’s about trust and transparency.

I really hope they resolve this soon. Ice Casino has some good games and a decent interface, but unless they improve their verification and support systems, I don’t see myself recommending them to others. People deserve a smooth and secure experience, especially when their personal and financial information is involved.
staus Resolved

Complaint Statistics

Resolved 77
Avg. Amount $ 6,704
Avg. Complaint Duration 6 days
Avg. Response Time 1 day

Review this casino

Share your thoughts with other players
Helpful review? Sign in to make your opinion count. Log in
Player rating
9/10 222 reviews

Top reviews from our players

A great casino from the vulkan family, with prettier colors. Dutzo of nice bonuses and general. It is the very appearance that encourages the game. No wonder it is finally the vulkan family ☺

In the beginning I like the casino a lot, because they had and have a lots of bonuses almost every day. And a lot of providers, so there is a big chance that you find a game you like. But that is the only thing to like!

At first. If you are Lucky you might get trough the LifeChat. It seems like its one or two person who works there. So you need to have really good time. I have waited over 25 minutes to reach someone there. And the next, if you are Lucky and win, they can suddenly find out that they will take 20% fee for your withdraw. So I lost over 40 Euro on my last withdraw because of that.

Dear TINI8SYV, Thank you very much for your feedback. We'd like to emphasize, that the Casino does not apply any commissions to player's winnings/withdrawals. The only case we are obliged to do that - is according to AML regulations (when the deposit is not wagered at least twice), this is in order to prevent money laundering. But the player is definitely informed about it at withdrawal. Hope this clarifies. Have a nice one ahead! Best regards, IceCasino

user avatar

The site has an attractive no deposit bonus with only 5 wagering requirements for registration.
Then I was convinced by the high number of games from over 32 providers, which guarantees a balanced gaming experience.
There is also a loyalty program with 10 levels in which you receive a percentage of the money you use as points, which you can then convert into real money. In addition to deposit bonuses, there is also a weekly cashback.
The 11 deposit methods are also sufficient, sometimes also e-wallet and cryptocurrency from €10.
The payouts went quite quickly after verification and approval. If you have any questions or problems, the live chat is available 24 hours a day, 7 days a week. All in all, the casino makes a good impression.

Account costs will be charged for longer periods of inactivity. Lots of games where the bonus cannot be wagered. Spin the wheel of fortune a bit expensive.

My best casino. A lot of very high bonuses and free spins every day. In addition, there is also a bookmaker and a lot of esports.
An unbeatable casino for these moments. High-quality Gameplay for everybody is made possible for everybody on this page! (: support was very nice, competent too, and pretty fast by my site! For those who like: very much blockchain/bitcoin payments are made possible here.

It's not a great offer in terms of bonus except 2nd deposit, where you can get 200% + 100fs on starburst. So much of games are excluded from wagering the bonus amount, and there's no chance to place a bet with live dealer games with these bonus funds. The maximum you can convert your bonus is x5
Chat agents are available for you, but you need to wait long to get your answers. They need to work hard and must improve. For your financial transactions, e-Wallets are available. The most convenient is the Astropay card.
You can find one or two tournaments running all the days, in which you can participate and try your luck.
There are 10 levels of a loyalty program, if you spend ₹500 on slots game you will get 1 point, as you proceed with points your level also changes, and you can convert those points into real money.

Nice casino with many deposit options. Nice support in many languages and at all problems on your side. All games and much on bonus. Fast payout and no problems.

Inactive user
2/10

Fast and easy to create accounts and make deposits, many options for deposits. Good looking website. Only good thing I could say about this company. Many games.

Don't take responsible gaming seriously. I locked myself from their sister-site due to gaming addiction. And they don't locked my account at this site, they refused to refund money even if you have excluded yourself. And even if you have asked for exclusion. They still send lots of emails from all casinos in the group. Very slow support.

There are many options in this casino. Also in a live casino with roulette, blackjack, and many more tables. When I start playing I was a little afraid about how trustly this casino is.
In the positive things, my account got verified in less than 24 hours (with national id, proof of address, proof of payment, and a selfie with my ID). Before I withdraw my winnings they asked me also for my bank statements and they verified them also in less than 24 hours. The withdrawal with bank transfer was fast I received my money in less than 3 hours in my bank.

Now I rate this casino with 5 of 10 stars for two important reasons which are the most important for me.
First of all the support. The live chat may be 24/7 but they are so slow to help you because I think there are only 2 people to support hundreds of players.
The second thing is when you deposit with your currency in my case EURO, the money goes around in the world. I deposited 4 times. In my first deposit, the money went into an account in Lithuania, the second time went into an account in Poland, the third time went to an account in Baku, and in the last deposit, the money went to an account in New Mexico.

Also, there are currency fees. When I deposit 300 euros and the money went to New Mexico they chard me 11 euro+300 of the deposit 311.
At Lithuania and Poland deposits, there are no fees.
But again in the deposit of Baku when I deposit 100 euro they charged me 5 euro fees.
I deposit around 1500 euro and I withdraw 3150 euro.
When you withdraw big amounts of more than 500 euro the withdrawal breaks into parts. For the 3150 euro withdrawal, my withdrawal broke into 4 parts(1000+1000+1000+150) That was no problem for me. But the final problem that was annoying, was that they charged you for the bank transfer withdrawal. I lost 4 euros from each withdrawal which means 16 euros.
Also in withdrawing the money transfer from around the world, I receive my 4 withdraws the 3 from Lithuania and 1 from Germany.

Great casino. Recommend. Great graphics, great chat service and quick payouts. Anyone who registers will receive a great welcome bonus. The games are clearly segregated so that each player can choose the games he wants and likes.

There should be more free spins bonuses and more free tournaments to win the jackpot. The rules could be explained in more detail. Chat support always has a lot to do, so the waiting time for an answer or explanation, solving a given problem will be significantly longer. There could be more deposit and withdrawal methods.

Ice casino is a good casino with lots of games and with frequent nice bonuses, fast verification and very nice support. I play there often and never have any problems with the casino. I recommend!!!!!

Explore our expert casino reviews

Check out our selection of top online casinos and learn more about each in their review.