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Ice Casino

Ice Casino
Welcome Bonus
Exclusive

170% up to 2000 PLN + 70 Bonus Spins

Our Rating CasinoRank
5.7/10
CasinoRank
Player Rating 235 reviews
Complaint Response 87 complaints
1 day avg. 87 complaints
What we like
  • No maximum withdrawal limits
  • Good choice of payment methods
  • Good choice of responsible gambling tools
What we don’t like
  • Slow live chat times
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Ice Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Established
2021
Licences
Curacao Gaming Control Board
Company
Affiliate Program
Languages
English, French, German, Russian, Finnish, Polish, Portuguese, Spanish, Romanian, Hungarian, Greek, Bulgarian, Japanese, Kazakh, Chinese
Casino Type
Instant Play, Live Casino, Mobile, Crypto Casino
VIP / Loyalty Program
Loyalty Program
Mobile Apps
IOS, Android
Social Platforms
Facebook, Instagram, TikTok, X, Threads, YouTube, Snapchat

General Information about Ice Casino

Ice Casino is an online casino that has been at AskGamblers for some time. You can check out a variety of casino bonuses, and we’ve talked more about the kind of games you can use these on below. 

One of the major perks of picking a casino that has been at AskGamblers for a while is that you can read real casino reviews. These reviews have been written by genuine AskGamblers members who have had hands-on experience at the casino, and we are pleased to report that many of our players rank the casino highly. 

Of course, we’ve reviewed the casino ourselves too! Sit back, relax and once you’ve finished, head over to the casino to register, or visit us in the forum if you have any questions. 

Payment Information and Options at Ice Casino

The casino supports many different types of payment methods, which we have listed aboveThese are country-specific, so if you don’t see them all when you open the cashier, that’s why. However, banking methods include credit and debit cards, e-wallets and direct bank transfers. 

You can also find other information in the cashier, including minimum and maximum limits. The casino also prides itself on having no maximum withdrawal limits.

If you withdraw more than $1,000, the casino will ask you to verify your account by sending in verification documents.

If you have successfully completed the KYC procedure and withdraw up to 500 EUR, the casino aims to process your withdrawal between 5 minutes and 12 hours, but not exceeding two business days, excluding weekends and holidays. Withdrawals up to 5000 EUR could take up to 48 hours, but not exceeding 5 working days, and withdrawals up to 30,000 could take up to 96 hours, but not exceeding 14 working days.

Other limits may apply if your withdrawal exceeds a certain amount in excess of your total deposits. Please see the casino's terms and conditions for more information. 

Customer Support at Ice Casino

When you need to contact the casino with questions or concerns, one of the easiest ways to get help is through their live chat facility, where an agent will be on hand to help 24 hours a day, 7 days a week. You will find this feature located at the bottom of the page. 

However, there is also a detailed help section that is worth visiting before contacting support. The casino has covered many different topics, so it’s possible you can find some answers here first. 

Other than that, the casino can also be contacted by email or use the dedicated phone number to talk to someone within minutes. 

Games at Ice Casino

There are many different casino games in the lobby, including hundreds of video slots. You can select your favourite providers from the list if you’d like to narrow down the search, or you can type the game into the search engine, which finds them in a matter of seconds. 

There are many different online slot types to choose from, which range in theme, features and volatility. 

But it’s not just about the slots. The casino has lots of other appealing games, like its tables. These include popular variants of Blackjack, Roulette, Poker, and more. Each table will vary depending on its provider, but you can put your strategies to the test to try and beat the casino.

If you are interested in that style of play, you may also find the casinos' video poker games exciting. You must create your best poker hands, and each game has its own set of rules and high and low-value cards.

Of course, there are plenty of live dealer games too! These tables are similar to the ones we mentioned, and the rules may be familiar, but each game now has a real-life dealer instead. You can interact with the dealers and other real players like in a land-based casino. Most games are open around the clock to cater to different time zones. 

Ice Casinos Commitment to Responsible Gambling

The casino takes responsible gambling seriously and has tools in place to help you keep control of your spending. We have listed those above, which you can access when logged into your account. 

As well as considering setting personal limits, you can opt for self-exclusion or contact one of the companies the casino has listed in their terms and conditions. 

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Ice Casino Bonuses

Check out other Ice Casino Bonuses and pick one that suits your needs.

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€10 Cash Bonus
Category No Deposit Bonus
Free Spins N/A
Free Spins WR N/A
Exclusive
170% up to €500 + 70 Bonus Spins
Category Welcome Bonus
Minimum Deposit €20
Wagering Requirements 40xb
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170% up to 150000 HUF + 70 Bonus Spins
Category Welcome Bonus
Minimum Deposit 6000 HUF
Wagering Requirements 40xb
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170% up to 25000 PHP + 70 Bonus Spins
Category Welcome Bonus
Minimum Deposit 1000 PHP
Wagering Requirements 40xb
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170% up to 5000 NOK + 70 Bonus Spins
Category Welcome Bonus
Minimum Deposit 200 NOK
Wagering Requirements 40xb
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170% up to 500 NZD + 70 Bonus Spins
Category Welcome Bonus
Minimum Deposit 20 NZD
Wagering Requirements 40xb
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170% up to 500 CAD + 70 Bonus Spins
Category Welcome Bonus
Minimum Deposit 20 CAD
Wagering Requirements 40xb
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170% up to 2500 DKK + 70 Bonus Spins
Category Welcome Bonus
Minimum Deposit 100 DKK
Wagering Requirements 40xb
Welcome Bonus
120% up to €300 + 120 Free Spins, 1st Deposit Bonus
Minimum Deposit €10
Wagering Requirements 40xb
Bonus Percentage 120%
Match Deposit Bonus
125% up to €250 + 50 Free Sins, 2nd Deposit Bonus
Minimum Deposit €10
Wagering Requirements 40xb
Bonus Percentage 125%

Complaints

Read the complaints other players have left for Ice Casino. Learn more about complaints.

Show all complaints
Prolonged KYC verification delaying withdrawal

I have been trying to verify my account for around a week now, and it has become a big problem. I have filled out all the points on the KYC verification, and even gotten it approved (all the segments: photo of ID, proof of payment, address, selfie, and source of wealth). After I submitted all the documents I had to, I was asked to provide proof that the cards used for deposits belonged to me. This is, of course, fair to ask for, so I provided them with the necessary proof. Then they sent me a new email, saying I had to show them a bank statement showing the transfer. This I did, showing all the transactions made to their site with the amount of money and which card I used. I even got it approved, yet when I ask them what is wrong and why my account isn't verified, they just send the exact same email about the bank statement. At this point, I don't get any help or anything from their chats or from the emails I sent.

It makes it much worse that the communication system is lacking. It takes a long time to get a response (on email up to many days waiting time via email), and when I get a response, it doesn't help my problem at all. When I get answers from their chat, all the information I get is the same as I have gotten many times.

I completely understand the need for security and proper identity, but I have now provided them with my driving license, proof of my address, selfie with ID, and bank statements showing all the transactions, my bank details, and much more. This is more than they asked for in the first place, so I don't get why my account isn't verified.

This has affected my ability to withdraw funds from the account. I deposited money into the account a few times, had a great time at their casino, and played in good faith. Then I won a good chunk of money (around 3000$). As my right, I should now be able to withdraw those funds, but I can't do that before my account gets verified.

I sincerely hope they fix this soon, as they have a really great casino with cool games and designs. But I can't see myself playing there or recommending it to others if this doesn't get fixed. When deciding to share your personal and financial information, depositing money, and playing at an online casino, the number one most important thing is trust and transparency.

Status unsolved Unresolved
kr31,000
Ice Casino -I’ve been trying to verify my account on Ice Casino for over a week now
I’ve been trying to verify my account on Ice Casino for over a week now, and it’s becoming extremely frustrating. My KYC is not approved in Ice Casino; I already submitted the documents they need. I provided a clear photo ID, a utility bill for address verification, and even a bank statement as requested. Yet, despite doing everything right and submitting all the required documents, I still haven’t received any confirmation.

What makes the situation worse is the lack of proper communication. Their customer service is so slow that it’s almost impossible to get real-time updates. I’ve sent multiple emails and even tried reaching out through their live chat, but the responses are either generic or take days to arrive. It’s really disappointing, especially when other online casinos process KYC verifications within 24–48 hours.

I understand the need for security and proper identity verification, but there should be a more efficient system in place. At the very least, Ice Casino could keep their users informed about the progress of the verification process. Instead, I’m left in the dark, wondering if my documents were even reviewed.

This delay has also affected my ability to withdraw funds, which is very concerning. I deposited money and played in good faith, but now I’m stuck, unable to access my winnings due to KYC delays. It’s not just about the money—it’s about trust and transparency.

I really hope they resolve this soon. Ice Casino has some good games and a decent interface, but unless they improve their verification and support systems, I don’t see myself recommending them to others. People deserve a smooth and secure experience, especially when their personal and financial information is involved.
Status solved Resolved

Ice Casino Complaint Stats

Resolved 77 / 82
Avg. Amount $6,358
Avg. Complaint Duration 6 days
Avg. Response Time 1 day

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Player Rating
9/10 235 reviews

Top reviews from our players

Good selection of games and easy to navigated site. Easy to join and deposit is quick and simple with no problems encountered at all.
The welcome offer seesm ok but beware some players don not recieve this for some reason .

Terrible customer supoport, you have to wait days for replies sometimes and live support is basically non-existent. I did not even recieve a welcome bonus and they state on the site you are suppose to. Also withdrawals can take longer than other sites,
Personally there are far better casino sites out there to join that offer far better customer support and better promotional offers.

I have been looking for a casino for a long time, where it would be convenient to replenish my account and withdraw money. As a result, I stopped at Ice casino and I don't regret it. Everything is made for people here: a nice design, a good collection of games and a lot of bonuses. Everything works reliably, and most importantly — payments come without delay.

Ice casino has been around for quite some time and made its name known to the online gambling community for its innovative design and slots portfolio. It seems to be owned and managed by Brivio Limited company.

Furthermore, the gambling website is regulated and licensed by Curacao. When it comes to the website it seems to be very easy to navigate while the bright colors of the site makes it a very warming place to be. I decided to give it a try and registered because I was intrigued by the variety of bonuses. After signing up, I wanted to complete the verification procedure. So I uploaded the required docs and waited for them to be reviewed and verified. As far as I remember, the support staff verified my account after a few days. I was happy about it because I felt like the website seemed too good to be true.

Hehe. Anyway, when it comes to the bonuses, Ice casino offers a massive welcome bonus offer for all new players. The welcome bonus is available for the first four deposits which is pretty much amazing. For example, on your first deposit you can get a massive 120 % match deposit bonus of up to 300 euros and on top of that 120 free spins on the popular slot game big bass bonanza by Pragmatic Play. I made a few deposits here just to spend some time having fun.

When it comes to withdrawal time frames unfortunately I can not give an info since I was not lucky enough to make any cash out. In case I do I will update the particular review.

I liked Ice casino and all. Of course there are things that can be made in order to make the casino better. For example I would love to see some high roller bonuses that come with no max cash out policy. This is just a personal preference.

Many games and providers, fast verification process, many deposit methods and bonuses. The site also fast payouts, excellent interface, many games. Chat with a consultant always try to explain and help as we know what's going on.

This is the best casino I play only it gets a lot of bonuses SMS or email there is always some deposit bonus and all the slots I like to play. I like bonus no deposit.

Rather, there is nothing I do not like, they have quick deposits and withdrawals and this is the most important thing so there is nothing to complain about in my opinion there could be more no deposit bonuses.

Many great bonus offers several times a week, fast payouts within 1-2 days and all bonuses are non-sticky, so if you deposit with a bonus and you win with real money, you can pay out immediately even though you still have a bonus.

They have a large variety of games.
But I don’t think they actually pay anything if you somehow win.

The payment system is sketchy. I made a crypto deposit that was never credited to my account I asked if they would give me a ticket number for reference and they just said to refer to the crypto deposit.
It’s been over 24 h and I still haven’t had anything credited to my account.

A lot of games and providers, Quick verification process, a lot of deposit method and bonus. Website also runs very smoothly. And I think that's all of pros.

Withdrawal process is a torment. Even with full verified account it takes ages to get money on e wallet.
Support just get one answer for all the questions: please wait and be patient.

Great games, good casino. Shame the withdrawal process is awful.
Been trying to get my money for like nearly 2 weeks now and keep getting told it’s all good etc, but still nothing happening.

Firstly I was told verification takes 2 days it took 3. After being verified they said they wanted more proof after I started my withdrawal process.
Then the system cancelled my withdrawal by mistake apparently after 3 working days and they asked me to re withdraw the money due to there system error. I have now been waiting for 3 working days again and still no sign of the money go on live chat they say can take upto 5 working day and for unverified customers it’s 5 working days. So what’s the point in verification for the customer if it doesn’t benefit you ?
Personally I don’t think I’m gonna see my money

Hello PATCHETT22 Sorry to hear you've faced issues. Would you please provide your account ID at IceCasino? Kind regards

user avatar

Only good experience with this platform: fast withdrawals, excellent interface, many games. Once I had an issue with depositing but it was resolved quickly because their customer support dept helped resolve the issue in no time.

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