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Ice Casino is restricted in your country, please try these instead:

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Ice Casino

Our Rating CasinoRank
8.4/10
CasinoRank
Player Rating 222 reviews
Complaint Response 81 complaints
1 day avg. 81 complaints
What we like
  • No maximum withdrawal limits
  • Good choice of payment methods
  • Good choice of responsible gambling tools
What we don’t like
  • Slow live chat times
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Ice Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://icecasino.com
Established
2021
Licences
Curacao Gaming Control Board
Company
Affiliate Program
Languages
English, French, German, Russian, Finnish, Polish, Portuguese, Spanish, Romanian, Hungarian, Greek, Bulgarian, Japanese, Kazakh, Chinese
Casino Type
Instant Play, Live Casino, Mobile, Crypto Casino
VIP / Loyalty Program
Loyalty Program
Mobile Apps
IOS, Android
Social Platforms
Facebook, Instagram, TikTok, X, Threads, YouTube, Snapchat

General Information about Ice Casino

Ice Casino is an online casino that has been at AskGamblers for some time. You can check out a variety of casino bonuses, and we’ve talked more about the kind of games you can use these on below. 

One of the major perks of picking a casino that has been at AskGamblers for a while is that you can read real casino reviews. These reviews have been written by genuine AskGamblers members who have had hands-on experience at the casino, and we are pleased to report that many of our players rank the casino highly. 

Of course, we’ve reviewed the casino ourselves too! Sit back, relax and once you’ve finished, head over to the casino to register, or visit us in the forum if you have any questions. 

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Complaints

Read the complaints other players have left for Ice Casino. Learn more about complaints.

Show all complaints
Ice Casino -I’ve been trying to verify my account on Ice Casino for over a week now
I’ve been trying to verify my account on Ice Casino for over a week now, and it’s becoming extremely frustrating. My KYC is not approved in Ice Casino; I already submitted the documents they need. I provided a clear photo ID, a utility bill for address verification, and even a bank statement as requested. Yet, despite doing everything right and submitting all the required documents, I still haven’t received any confirmation.

What makes the situation worse is the lack of proper communication. Their customer service is so slow that it’s almost impossible to get real-time updates. I’ve sent multiple emails and even tried reaching out through their live chat, but the responses are either generic or take days to arrive. It’s really disappointing, especially when other online casinos process KYC verifications within 24–48 hours.

I understand the need for security and proper identity verification, but there should be a more efficient system in place. At the very least, Ice Casino could keep their users informed about the progress of the verification process. Instead, I’m left in the dark, wondering if my documents were even reviewed.

This delay has also affected my ability to withdraw funds, which is very concerning. I deposited money and played in good faith, but now I’m stuck, unable to access my winnings due to KYC delays. It’s not just about the money—it’s about trust and transparency.

I really hope they resolve this soon. Ice Casino has some good games and a decent interface, but unless they improve their verification and support systems, I don’t see myself recommending them to others. People deserve a smooth and secure experience, especially when their personal and financial information is involved.
staus Resolved

Complaint Statistics

Resolved 77
Avg. Amount $ 6,704
Avg. Complaint Duration 6 days
Avg. Response Time 1 day

Review this casino

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Player rating
9/10 222 reviews

Top reviews from our players

Nice looking casino from the same group as Vulkan Vegas. As a plus, I consider a wide selection of deposit methods, besides, it has a no-deposit bonus for registration where it is rarely seen. Summing up, I think it is worth creating an account and testing this casino.

The casino offers frequent and generous deposit bonuses, but it seems impossible to win anything from them. The downside is that chatting requires a lot of patience and time.

Ice Casino seems like a decent casino coming from Invicta Networks group of casinos which have a few casinos closed already and another active one called Vulkan Vegas. These groups seem to have all the boxes ticked, but when it comes to getting your money out, it's rather a stretched-out process.

We all enjoy gambling online and when making deposits, want our cash to hit our casino account instantly, however, the same should apply to withdrawals. If casinos could make it happen for you to get your money in your account easily, why can't they pay it back that easily?

Anyways, this group has a huge group of providers and some of the best out there. I registered and got 50 sign-up spins on Pragmatic slots, but I was restricted, and live chat was extremely fast to re-issue on an Evoplay provider slot.

I played the bonus and won just over 10 euros where the wagering was a mere x3 the bonus amount, which is very low and decent in my opinion. However, I simply could not even complete the wager, I busted like 70% through.

They seem to have a great welcome pack for the first 3 deposits, but don’t hold your breath as their bonuses are capped at x5 the bonus amount conversion. Your first deposit only requires 10 euro, and you can benefit from 120% +120 free spins which seems decent to me, I hope they do not split the spins over several days.

I have never seen so many deposit options for any casino specifically if it geo-targeted. More than 30/40 payment methods to choose from, so they are seriously catering to everyone.

So again, they check 90% of the boxes when players question online casinos, so now I am trying to understand, why do they have up to 4 days pending time and possibly another "up to 4 days" to process withdrawals according to AskGamblers. Now, this is the one thing that makes m t e hesitant to deposit here.

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