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Ice Casino

Our Rating CasinoRank
8.4/10
CasinoRank
Player Rating 222 reviews
Complaint Response 81 complaints
1 day avg. 81 complaints
What we like
  • No maximum withdrawal limits
  • Good choice of payment methods
  • Good choice of responsible gambling tools
What we don’t like
  • Slow live chat times
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Ice Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://icecasino.com
Established
2021
Licences
Curacao Gaming Control Board
Company
Affiliate Program
Languages
English, French, German, Russian, Finnish, Polish, Portuguese, Spanish, Romanian, Hungarian, Greek, Bulgarian, Japanese, Kazakh, Chinese
Casino Type
Instant Play, Live Casino, Mobile, Crypto Casino
VIP / Loyalty Program
Loyalty Program
Mobile Apps
IOS, Android
Social Platforms
Facebook, Instagram, TikTok, X, Threads, YouTube, Snapchat

General Information about Ice Casino

Ice Casino is an online casino that has been at AskGamblers for some time. You can check out a variety of casino bonuses, and we’ve talked more about the kind of games you can use these on below. 

One of the major perks of picking a casino that has been at AskGamblers for a while is that you can read real casino reviews. These reviews have been written by genuine AskGamblers members who have had hands-on experience at the casino, and we are pleased to report that many of our players rank the casino highly. 

Of course, we’ve reviewed the casino ourselves too! Sit back, relax and once you’ve finished, head over to the casino to register, or visit us in the forum if you have any questions. 

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Complaints

Read the complaints other players have left for Ice Casino. Learn more about complaints.

Show all complaints
Ice Casino -I’ve been trying to verify my account on Ice Casino for over a week now
I’ve been trying to verify my account on Ice Casino for over a week now, and it’s becoming extremely frustrating. My KYC is not approved in Ice Casino; I already submitted the documents they need. I provided a clear photo ID, a utility bill for address verification, and even a bank statement as requested. Yet, despite doing everything right and submitting all the required documents, I still haven’t received any confirmation.

What makes the situation worse is the lack of proper communication. Their customer service is so slow that it’s almost impossible to get real-time updates. I’ve sent multiple emails and even tried reaching out through their live chat, but the responses are either generic or take days to arrive. It’s really disappointing, especially when other online casinos process KYC verifications within 24–48 hours.

I understand the need for security and proper identity verification, but there should be a more efficient system in place. At the very least, Ice Casino could keep their users informed about the progress of the verification process. Instead, I’m left in the dark, wondering if my documents were even reviewed.

This delay has also affected my ability to withdraw funds, which is very concerning. I deposited money and played in good faith, but now I’m stuck, unable to access my winnings due to KYC delays. It’s not just about the money—it’s about trust and transparency.

I really hope they resolve this soon. Ice Casino has some good games and a decent interface, but unless they improve their verification and support systems, I don’t see myself recommending them to others. People deserve a smooth and secure experience, especially when their personal and financial information is involved.
staus Resolved

Complaint Statistics

Resolved 77
Avg. Amount $ 6,704
Avg. Complaint Duration 6 days
Avg. Response Time 1 day

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Player rating
9/10 222 reviews

Top reviews from our players

Hello everyone, I would like to share my bad experience with Ice Casino so players are aware.

My KYC was only partially approved and they kept requesting more documents. At the beginning of my profile creation, they were very quick to push me into their promotions and bonuses. I was nice to them, even tipped their support, but once I had winnings things changed completely.

I deposited €35, played roulette, and was lucky to win €2,000. When I tried to withdraw, they told me it would take up to 5 days for €900 to be transferred to my Skrill account. Skrill is an e-wallet – transfers usually take 1–2 hours maximum – so this excuse made no sense. Instead of paying me, they kept asking for additional personal documents and left me waiting.

In the meantime, after this long and frustrating process, I continued to play and lost everything. All I wanted was my cashout. Compared to other casinos where withdrawals with Skrill are processed in minutes, this was unacceptable.

On top of that, their call center phoned me trying to push a €15 deposit for 100 free spins at Billie Wild. I told them if they are calling me, they should offer me something, not the other way around. Still, I ended up depositing again, but the whole experience was only worse.

After this treatment, I finally requested the deletion of my account. They canceled my withdrawal requests without explanation, made me wait endlessly in chat, and ignored the fact that I even tipped support to show my goodwill.

In my opinion, Ice Casino does not deserve the reputation it claims. They only want your money and will make everything difficult when it comes to withdrawals. Too many terms, endless waiting, and canceled transactions – a big red flag for Ice Casino.

Super fast advance support super fast help. Plenty of suitable and high-quality games in a properly designed application. If someone wants a fun casino, then ice

This casino platform is brilliant my experience with these guys have been unreal with exclusive promotions and big wins this is the platform you want to be playing! There is always someone to help you out too if you struggle finding the right bonus for you! What are you waiting for head over to icecasino today!

The casino is really cool, with lots of different bonuses, and lots of games to choose from. I enjoy spending my free time here. A wide selection of game providers, a live casino, and a friendly live chat that is always there to help.

I have had an account at Ice Casino for quite a long time and I am very satisfied. A very large selection of games from the best producers, as well as a variety of deposit and withdrawal methods. Attractive bonuses for new and old players. Customer service always available 24/7. I highly recommend Ice Casino to everyone.

IceCasino is an amazing online casino with a great selection of games and a user-friendly interface. The website is easy to navigate, and the graphics are top-notch. I love the generous bonuses and promotions they offer, making the experience even more exciting. The customer support team is responsive and helpful, always ready to assist with any questions. Deposits and withdrawals are fast and hassle-free, which is a huge plus. The live casino section is also fantastic, providing a real casino feel from the comfort of home. I appreciate the security measures they have in place, ensuring safe transactions. Overall, IceCasino is a great choice for anyone looking for a reliable and fun gaming experience!

One of the best casinos I've ever played, lots of bonuses, a huge selection of games, and hassle-free deposits and withdrawals. I recommend it to everyone, you'll definitely find something

It's fast and good, flow is alright and the rtp is decent. I like the customer service and they are nice to the players. I like the layout on the website and it's clean.

Should be more promos, it is a little bit too small and not so generous offers, but overall I think everything works decently course it could be better.

IceCasino is an excellent online casino platform that offers a fantastic gaming experience. With a wide variety of games, including slots, table games, and live dealer options, there's something for every type of player. The user interface is sleek and easy to navigate, making it simple to find your favorite games or explore new ones. The customer support is top-notch, offering quick responses and helpful solutions. Additionally, IceCasino's generous bonuses and promotions are a great way to enhance the gaming experience. Overall, I highly recommend IceCasino for its great selection, user-friendly interface, and reliable service.

Very interesting welcome bonuses for new players. It's worth a look. Simple payments and payments. Fast vetting. With a clear conscience I can recommend!

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