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Ice Casino

Our Rating CasinoRank
8.4/10
CasinoRank
Player Rating 222 reviews
Complaint Response 81 complaints
1 day avg. 81 complaints
What we like
  • No maximum withdrawal limits
  • Good choice of payment methods
  • Good choice of responsible gambling tools
What we don’t like
  • Slow live chat times
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Ice Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://icecasino.com
Established
2021
Licences
Curacao Gaming Control Board
Company
Affiliate Program
Languages
English, French, German, Russian, Finnish, Polish, Portuguese, Spanish, Romanian, Hungarian, Greek, Bulgarian, Japanese, Kazakh, Chinese
Casino Type
Instant Play, Live Casino, Mobile, Crypto Casino
VIP / Loyalty Program
Loyalty Program
Mobile Apps
IOS, Android
Social Platforms
Facebook, Instagram, TikTok, X, Threads, YouTube, Snapchat

General Information about Ice Casino

Ice Casino is an online casino that has been at AskGamblers for some time. You can check out a variety of casino bonuses, and we’ve talked more about the kind of games you can use these on below. 

One of the major perks of picking a casino that has been at AskGamblers for a while is that you can read real casino reviews. These reviews have been written by genuine AskGamblers members who have had hands-on experience at the casino, and we are pleased to report that many of our players rank the casino highly. 

Of course, we’ve reviewed the casino ourselves too! Sit back, relax and once you’ve finished, head over to the casino to register, or visit us in the forum if you have any questions. 

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Complaints

Read the complaints other players have left for Ice Casino. Learn more about complaints.

Show all complaints
Ice Casino -I’ve been trying to verify my account on Ice Casino for over a week now
I’ve been trying to verify my account on Ice Casino for over a week now, and it’s becoming extremely frustrating. My KYC is not approved in Ice Casino; I already submitted the documents they need. I provided a clear photo ID, a utility bill for address verification, and even a bank statement as requested. Yet, despite doing everything right and submitting all the required documents, I still haven’t received any confirmation.

What makes the situation worse is the lack of proper communication. Their customer service is so slow that it’s almost impossible to get real-time updates. I’ve sent multiple emails and even tried reaching out through their live chat, but the responses are either generic or take days to arrive. It’s really disappointing, especially when other online casinos process KYC verifications within 24–48 hours.

I understand the need for security and proper identity verification, but there should be a more efficient system in place. At the very least, Ice Casino could keep their users informed about the progress of the verification process. Instead, I’m left in the dark, wondering if my documents were even reviewed.

This delay has also affected my ability to withdraw funds, which is very concerning. I deposited money and played in good faith, but now I’m stuck, unable to access my winnings due to KYC delays. It’s not just about the money—it’s about trust and transparency.

I really hope they resolve this soon. Ice Casino has some good games and a decent interface, but unless they improve their verification and support systems, I don’t see myself recommending them to others. People deserve a smooth and secure experience, especially when their personal and financial information is involved.
staus Resolved

Complaint Statistics

Resolved 77
Avg. Amount $ 6,704
Avg. Complaint Duration 6 days
Avg. Response Time 1 day

Review this casino

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Player rating
9/10 222 reviews

Top reviews from our players

Good casino! Great selection of games and providers. A clear site that is easy to navigate :) good promotional opportunities and bonuses certainly attract players :) An additional plus is the quick and efficient help of the chat and the whole team :) I recommend it 100% :)

I knew that it would be my favourite casino from the first minutes I played there. There are many slots from the popular providers, from lowest to biggest stakes - you choose how you play. Fast withdrawals - I haven't got any problem with withdrawing my funds. Good support and best bonus offers. Highly recommend.

I rate ice casino good but it can be better, from the pluses for sure a huge amount of deposit bonuses. Really, almost every day there are new codes where you can find a bonus with an additional deposit of PLN 20. There is also a huge selection of games and providers, the site is clear and even starts to browse quickly on the Ice Casino website.

Of the bad things, fast payouts are what matters to me and verification should be quick and easy. unfortunately, this is not the case here... sometimes you have to wait a few days for verification... the payment is withdrawn to the player's account during this time, which is obviously not in favor because usually when it is finally verified, there is nothing to pay out... is quite ugly behavior, because as far as I'm concerned, it's intentional behavior.

Good casino. Honest payouts without any issues. No problem with deposits or support. A brand that can be trusted. Game selection caters to most players.

The best casino I've ever played. I come to this casino often. Lots of interesting slots and bonuses. I wouldn't trade it for any other. I will surely recommend them to my friends.

I have no objections to this casino, maybe the only thing that could change is that the casino adds Blik payment. Everything is fine so far, that's all I can say about this casino. Deposit amounts could be smaller.

I like this casino, maybe I'm newbie but I like the image of site, I've got there a lot of providers to choose the games, and casino didn't do any trouble with withdrawing money. Support is the best 😝

I really like this casino it’s very nice so much, they have good bonus for deposit, support is very nice, this casino is very very good really, I play all the time.

My opinion one problem with it casino is it that is new and doesn’t have an application and has small bonus for deposit but it is no problem so much, it’s no good.

The web design is simple with excellent graphic design. Works well on PC and mobile. Pretty "wide" selection of games, fast registration, and many deposit options. Good support team.

Ice Casino is good place for fun. Registration is very quick. For registration you get a great no deposit bonus. A lot of game providers, slots run quickly and good quality, and do not jam. Fast payout and deposit. I recommend it.

Real daily bonuses and all are not sticky. You have a lot of games and also a lot of games you can play with an active bonus so you can bet on your favorite games. Quick and supportive.

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