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Ice Casino is restricted in your country, please try these instead:

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Ice Casino

Our Rating CasinoRank
8.4/10
CasinoRank
Player Rating 222 reviews
Complaint Response 81 complaints
1 day avg. 81 complaints
What we like
  • No maximum withdrawal limits
  • Good choice of payment methods
  • Good choice of responsible gambling tools
What we don’t like
  • Slow live chat times
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Ice Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://icecasino.com
Established
2021
Licences
Curacao Gaming Control Board
Company
Affiliate Program
Languages
English, French, German, Russian, Finnish, Polish, Portuguese, Spanish, Romanian, Hungarian, Greek, Bulgarian, Japanese, Kazakh, Chinese
Casino Type
Instant Play, Live Casino, Mobile, Crypto Casino
VIP / Loyalty Program
Loyalty Program
Mobile Apps
IOS, Android
Social Platforms
Facebook, Instagram, TikTok, X, Threads, YouTube, Snapchat

General Information about Ice Casino

Ice Casino is an online casino that has been at AskGamblers for some time. You can check out a variety of casino bonuses, and we’ve talked more about the kind of games you can use these on below. 

One of the major perks of picking a casino that has been at AskGamblers for a while is that you can read real casino reviews. These reviews have been written by genuine AskGamblers members who have had hands-on experience at the casino, and we are pleased to report that many of our players rank the casino highly. 

Of course, we’ve reviewed the casino ourselves too! Sit back, relax and once you’ve finished, head over to the casino to register, or visit us in the forum if you have any questions. 

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Complaints

Read the complaints other players have left for Ice Casino. Learn more about complaints.

Show all complaints
Ice Casino -I’ve been trying to verify my account on Ice Casino for over a week now
I’ve been trying to verify my account on Ice Casino for over a week now, and it’s becoming extremely frustrating. My KYC is not approved in Ice Casino; I already submitted the documents they need. I provided a clear photo ID, a utility bill for address verification, and even a bank statement as requested. Yet, despite doing everything right and submitting all the required documents, I still haven’t received any confirmation.

What makes the situation worse is the lack of proper communication. Their customer service is so slow that it’s almost impossible to get real-time updates. I’ve sent multiple emails and even tried reaching out through their live chat, but the responses are either generic or take days to arrive. It’s really disappointing, especially when other online casinos process KYC verifications within 24–48 hours.

I understand the need for security and proper identity verification, but there should be a more efficient system in place. At the very least, Ice Casino could keep their users informed about the progress of the verification process. Instead, I’m left in the dark, wondering if my documents were even reviewed.

This delay has also affected my ability to withdraw funds, which is very concerning. I deposited money and played in good faith, but now I’m stuck, unable to access my winnings due to KYC delays. It’s not just about the money—it’s about trust and transparency.

I really hope they resolve this soon. Ice Casino has some good games and a decent interface, but unless they improve their verification and support systems, I don’t see myself recommending them to others. People deserve a smooth and secure experience, especially when their personal and financial information is involved.
staus Resolved

Complaint Statistics

Resolved 77
Avg. Amount $ 6,704
Avg. Complaint Duration 6 days
Avg. Response Time 1 day

Review this casino

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Player rating
9/10 222 reviews

Top reviews from our players

Great casino. Recommend. Great graphics, great chat service and quick payouts. Anyone who registers will receive a great welcome bonus. The games are clearly segregated so that each player can choose the games he wants and likes.

I've been playing for a year and it seems to me one of the casinos with the greatest variety and daily promotions. Although the kyc process is very slow, the games are great there is variety, I love the fruit games and some attractions, I will give it 5 stars if the withdrawal process goes through and so I can invite more people to join the casino of ice. Some of their pros - variety of games, good rtp system, 24-hour customer service, good events and attractions, loyalty program to exchange points for money, it pays but delays due to terms and conditions.

Their cons - somewhat tedious kyc process, late payment process, live chat ain't offering no tangible information about your withdrawal, as soon as they accepted your withdrawal (maximum 2 working days) everything is on their "external provider" which doesn't have a deadline it can pay you today or next year.

I really like the style of the website. The number of games is stunning. Very fast withdraws, everything perfect. Live chat quick help. Highly recommended

I don’t like the fact that we don’t get a lot of no deposit bonuses but beside that I miss some games, for example Razor Shark from Push Gaming. If you would add some games would be nice.

A good casino with a clear website and a large variety of games from the best providers. The casino has a loyalty program in which we collect points for playing and exchange them later for cash. Consultants are available in the chat where they help solve problems every day for 24 hours. Noteworthy casino.

Friendly and very nice casino and in it was my first win. I recommend it for beginners, easy to use and if there is any problem customer service will help NICE!

The downside is the change in payouts - before it was better and faster now you have to wait a long time before the payout is made. I don't think there are any more cons.

Casino payouts improved. Waiting time is faster, also bonuses are generously given away. Large selection of suppliers. Overall it's my favorite casino.
I can often get a free bonus,

It's very pretty casino. Most popular slots and providers. Many promo codes and promotions with deposits. For new players casinos have 50fs without deposit to register.

Withdraws are very slow. I wait one week to withdraw cash from my account on Ice Casino. And sometimes pages have lags but I don't have fastest internet.

Recommendable casino, huge selection of games and providers, many deposit methods, fast, hassle-free withdrawals, helpful support available probably 24/h. Interesting deposit bonuses, there are also no deposit, or loyalty bonuses. Probably my favorite casino.

From the start of my adventure with online casinos, Ice Casino was the best choice. Contact with 24H chat, hassle-free and effective with payments. Lots of games, something for everyone. multiple deposit and withdrawal methods

I recommend ice casino to everyone. They have all kinds of games, 24-hour support, quick deposits and withdrawals, and interesting bonuses. Everything anyone would want from a casino.

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