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Ice Casino

Our Rating CasinoRank
8.4/10
CasinoRank
Player Rating 222 reviews
Complaint Response 81 complaints
1 day avg. 81 complaints
What we like
  • No maximum withdrawal limits
  • Good choice of payment methods
  • Good choice of responsible gambling tools
What we don’t like
  • Slow live chat times
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Ice Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://icecasino.com
Established
2021
Licences
Curacao Gaming Control Board
Company
Affiliate Program
Languages
English, French, German, Russian, Finnish, Polish, Portuguese, Spanish, Romanian, Hungarian, Greek, Bulgarian, Japanese, Kazakh, Chinese
Casino Type
Instant Play, Live Casino, Mobile, Crypto Casino
VIP / Loyalty Program
Loyalty Program
Mobile Apps
IOS, Android
Social Platforms
Facebook, Instagram, TikTok, X, Threads, YouTube, Snapchat

General Information about Ice Casino

Ice Casino is an online casino that has been at AskGamblers for some time. You can check out a variety of casino bonuses, and we’ve talked more about the kind of games you can use these on below. 

One of the major perks of picking a casino that has been at AskGamblers for a while is that you can read real casino reviews. These reviews have been written by genuine AskGamblers members who have had hands-on experience at the casino, and we are pleased to report that many of our players rank the casino highly. 

Of course, we’ve reviewed the casino ourselves too! Sit back, relax and once you’ve finished, head over to the casino to register, or visit us in the forum if you have any questions. 

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Complaints

Read the complaints other players have left for Ice Casino. Learn more about complaints.

Show all complaints
Ice Casino -I’ve been trying to verify my account on Ice Casino for over a week now
I’ve been trying to verify my account on Ice Casino for over a week now, and it’s becoming extremely frustrating. My KYC is not approved in Ice Casino; I already submitted the documents they need. I provided a clear photo ID, a utility bill for address verification, and even a bank statement as requested. Yet, despite doing everything right and submitting all the required documents, I still haven’t received any confirmation.

What makes the situation worse is the lack of proper communication. Their customer service is so slow that it’s almost impossible to get real-time updates. I’ve sent multiple emails and even tried reaching out through their live chat, but the responses are either generic or take days to arrive. It’s really disappointing, especially when other online casinos process KYC verifications within 24–48 hours.

I understand the need for security and proper identity verification, but there should be a more efficient system in place. At the very least, Ice Casino could keep their users informed about the progress of the verification process. Instead, I’m left in the dark, wondering if my documents were even reviewed.

This delay has also affected my ability to withdraw funds, which is very concerning. I deposited money and played in good faith, but now I’m stuck, unable to access my winnings due to KYC delays. It’s not just about the money—it’s about trust and transparency.

I really hope they resolve this soon. Ice Casino has some good games and a decent interface, but unless they improve their verification and support systems, I don’t see myself recommending them to others. People deserve a smooth and secure experience, especially when their personal and financial information is involved.
staus Resolved

Complaint Statistics

Resolved 77
Avg. Amount $ 6,704
Avg. Complaint Duration 6 days
Avg. Response Time 1 day

Review this casino

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Player rating
9/10 222 reviews

Top reviews from our players

A very good and safe casino, a very large selection of PLN games as well as live games, A very large number of possible deposit payment methods, very interesting bonuses for a bonus with various offers and deposits (everyone will find something that interests him).

The only problem with ice casino is that it's very hard to get along with the support/live chat staff, they are always very slow to write back and have a hard time understanding their players' explanations. It also bothers me that their mistakes with bonus free spins reflect on players, if I buy some bonus and this particular game does not work then they should give spins to an equally good game And with the same rate per spin.

For me one of the best online casinos, is the possibility of paying no deposit, the possibility of paysafecard which is a big plus. The casino also has a quick payout program, such as quick live chat support.

I like this casino very much, it is solvent, reliable and has a rich bonus offer. A lot of deposit and withdrawal options support is always helpful and it's nice that there is a large selection of providers and a nice selection of games. I recommend it to anyone who hasn't tried ice casino yet.

The best casino I've ever had the pleasure of playing at. Great, generous bonuses and promotions. The casino is primarily solvent. Reliable service and very willing to help in any situation. After contact with service you can get many individual bonuses.

Poor loyalty program. You have to write to the staff about individual bonuses. Some slots get stuck, need some more popular games. The time of verification and withdrawal of winnings leaves much to be desired. It takes far too long. Other than that, no other downsides.

For me one of the best casinos I have played at fast payouts and a lot of deposit bonuses encouraging me to play moreover practically games available from every publisher and nice and fast customer service for me 9/10 because no deposit bonuses for a permanent depositor.

The only thing I don't like about the casino is the exclusion of a large number of games when wagering the bonus and the player level profits are small considering how hard it is to make fun of. lack of free spins or cash for depositors on special occasions also annoys but after all it's a casino.

The casino offers a wide range of different providers and games, their website seems stable and easy to use, I like the way you can search for games.

I recommend ICE CASINO to everyone because it has a great selection of slots, but that's not all. Because every week you can claim really decent promo codes for casino games... For fans of live casino you can also find great card games with nice dealers and of course great roulette...

Very good casino, great bonuses on the first three deposits, no turnover, quick verification, fast withdrawal to the e-wallet. Efficient and great chat. I recommend.

Great casino. Very fast support, responds instantly. Simple and straightforward design. Huge selection of games and providers. I recommend Ice Casino to everyone!

Great casino. ICE Casino has everything you want: bonuses, a catalog of games, great customer service and a catalog of payment methods. Cons, to be honest, I do not see.

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