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Ice Casino

Our Rating CasinoRank
8.4/10
CasinoRank
Player Rating 222 reviews
Complaint Response 81 complaints
1 day avg. 81 complaints
What we like
  • No maximum withdrawal limits
  • Good choice of payment methods
  • Good choice of responsible gambling tools
What we don’t like
  • Slow live chat times
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Ice Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://icecasino.com
Established
2021
Licences
Curacao Gaming Control Board
Company
Affiliate Program
Languages
English, French, German, Russian, Finnish, Polish, Portuguese, Spanish, Romanian, Hungarian, Greek, Bulgarian, Japanese, Kazakh, Chinese
Casino Type
Instant Play, Live Casino, Mobile, Crypto Casino
VIP / Loyalty Program
Loyalty Program
Mobile Apps
IOS, Android
Social Platforms
Facebook, Instagram, TikTok, X, Threads, YouTube, Snapchat

General Information about Ice Casino

Ice Casino is an online casino that has been at AskGamblers for some time. You can check out a variety of casino bonuses, and we’ve talked more about the kind of games you can use these on below. 

One of the major perks of picking a casino that has been at AskGamblers for a while is that you can read real casino reviews. These reviews have been written by genuine AskGamblers members who have had hands-on experience at the casino, and we are pleased to report that many of our players rank the casino highly. 

Of course, we’ve reviewed the casino ourselves too! Sit back, relax and once you’ve finished, head over to the casino to register, or visit us in the forum if you have any questions. 

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Complaints

Read the complaints other players have left for Ice Casino. Learn more about complaints.

Show all complaints
Ice Casino -I’ve been trying to verify my account on Ice Casino for over a week now
I’ve been trying to verify my account on Ice Casino for over a week now, and it’s becoming extremely frustrating. My KYC is not approved in Ice Casino; I already submitted the documents they need. I provided a clear photo ID, a utility bill for address verification, and even a bank statement as requested. Yet, despite doing everything right and submitting all the required documents, I still haven’t received any confirmation.

What makes the situation worse is the lack of proper communication. Their customer service is so slow that it’s almost impossible to get real-time updates. I’ve sent multiple emails and even tried reaching out through their live chat, but the responses are either generic or take days to arrive. It’s really disappointing, especially when other online casinos process KYC verifications within 24–48 hours.

I understand the need for security and proper identity verification, but there should be a more efficient system in place. At the very least, Ice Casino could keep their users informed about the progress of the verification process. Instead, I’m left in the dark, wondering if my documents were even reviewed.

This delay has also affected my ability to withdraw funds, which is very concerning. I deposited money and played in good faith, but now I’m stuck, unable to access my winnings due to KYC delays. It’s not just about the money—it’s about trust and transparency.

I really hope they resolve this soon. Ice Casino has some good games and a decent interface, but unless they improve their verification and support systems, I don’t see myself recommending them to others. People deserve a smooth and secure experience, especially when their personal and financial information is involved.
staus Resolved

Complaint Statistics

Resolved 77
Avg. Amount $ 6,704
Avg. Complaint Duration 6 days
Avg. Response Time 1 day

Review this casino

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Player rating
9/10 222 reviews

Top reviews from our players

Good variety of games, they are genuine online casino (unfortunately) They'll pay you your money eventually. I guess it's a good thing. Even though you might be waiting weeks or months to get it (depending on the amount)

Fraudulent behaviour, all winnings are divided to €400 withdrawal requests, each taking up to 48 hours to process. Excluding weekends. So if you win big, prepare yourself for a lengthy wait. Your withdrawal request money stays in your casino wallet until it's processed, which means that they want you to play and loose. Reported them to 3 gambling authorities already, hoping they get to their senses and change their attitude and policy or they loose the licence. Time to get rid of casinos where your withdrawal takes month or more to process. If you need contact for some gambling authorities, just ask. Will gladly help you out.

Hello, I highly recommend ice casino. I like this casino because they have the best deposit bonuses and also a very large selection of providers and slots I am most interested in. Overall, it's worth checking out, but you should check for sure in verification and verification. Everything works well. The rules are clean and clear. Just deposit money and win! The best online casino for me.

If someone likes to make smaller and more frequent deposits, almost every day in social media we will find several promotional codes for a deposit from PLN 40 to PLN 200. More importantly, the choice of payment methods is so wide that probably everyone will find their favorite method here. A nice loyalty program with the exchange of points for cash.

On the downside, I must assess the time of the verification process .... I am a verified player, but I remember perfectly well how many times I had to sharpen the photos or send additional documents. Other than that, I don't really see any other downside

Hello, I highly recommend ice casino. I like this casino because they have the best deposit bonuses, plus a very large selection of providers and slots which I am most interested in. No problems with the withdrawal

In the beginning, a long period of account verification before the first payment, but then they pay out quickly and the problem ends, I have nothing to complain about

Got banned today for no valid reason. When asked, the reason for the ban was that I was addicted to gambling. I was allowed to deposit my 15 yesterday and my 10 today but then I was kicked out and blocked while playing. Hadn't played in a few weeks. Very fine style!

My experience at this casino has been a mixed bag. On one hand, the withdrawals and verification process took longer than expected, but I understand that this can happen at many casinos. However, I do appreciate their good game selection and fair RTP, which makes me want to give them another chance. Overall, it's worth considering, but be prepared for some delays in withdrawals and verification.

Lots of people saying that's casino is scam but it's not true! It's very legit casino, you need only to make process of verification make complete and support is friendly when you have some problems, that's why if anyone writes to them they will help you get process of verification get successfully. I had problems also with it but this was only my bad of my wrongs documents sending. Finally find my fav casino where are lots of games which I prefer and easy way to deposit with lots of ways like mifinity or cards which are most important for me. I'm playing here for a long time and after verification I haven't got any problems here. Whenever I have any problem friendly support is helping me to solve the problem. Also ice casino have not bad loyalty program for active users. But sometimes you can write to them to get personal bonus! Another big plus of this casino are non-sticky bonuses!

I've been in this casino for about 2 years now, which I remember well. A lot of deposit and withdrawal methods, which is a big plus. Low deposit bonuses are also a plus. Generally fast withdrawals to the electronic wallet. I recommend it with a clear conscience for 100%

I miss my favorite games like zeus or lara croft. no possibility to withdraw to the card few bonuses for loyalty sometimes the site works poorly. it's a pity that there are no more possibilities of withdrawals to other e-wallets

Can you imagine a lot of Universal bonus codes? Can you imagine withdrawing money in one Day? You are in the right place to game online casino - ice Casinooo. Everything working well. Rules are pure and clear. Just deposit money and win! For me the Best casino online

A few minuses like a slow working application and sometimes the Paysafecard payment method doesn't work SO well. And you have to wait 2 days for the money that you deposit. That a disgusting when you depo last money and cannot play now. That's all.. =)

I like this casino's slots, there are so many game providers, and also their bonuses are really good. For 10 dollars you can get their bonuses and also their welcome bonuses are cool.

I don't like that their verification of account took it so long to process, and was a little strict to verify my profile. Thats all I knew since I just started a month ago.

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