HeySpin Casino

I have nothing positive to say about this casino but you have to fill this section out. Som ok.. easy to sign up. good selection of games... but that's it

When i was playing i found the site to be a little on the winless side. I contacted support and in the topic i wrote Close Account. After waiting for an agent i received a generic message in the chat to authenticate myself. Date of birth, email and address etc. I did not authenticate. I closed the chat and decided to try it one more time. I dpeosited and started playing. All of a sudden my account was closed based of my general question about closing the account. With a balance still remaining in my account. Having my account closed i can not longer contact live chat. Multiple emails to their support email explaining that i never confirmed closing the account or vaildated my security credentials, the account should not be closed and to reopen it. All i get are response emails telling me to contact live chat to resolve the issue. I reply that i cannot and they still just respond to contact live support. I even created a second account to talk to live chat and exolain the situation. The deleted my second account without acknowlegins why i contacted them. 7 emails unanswered. And they basically stole my deposit. Horrible customer service. Terrible casino. Stay away

This casino is a fair gameplay and lots of choices in games. Honestly one of the best I’ve come across, which is a shame due to the issues I have been having with them.

Avoid this casino for payouts. Been waiting 5 weeks for £611. Their customer service is awful. They have took no responsibility and blaming my bank. If you want to try and sort anything with them be sure you will receive the same generic emails from them. They wouldn’t even go and look into where this payment has ended up, even tho I sent them proof from my bank confirming I never received it. They have next no care for their customers. Go look on Trustpilot at how many people they don’t pay winnings to.

I was so bored home alone and decided to try anything new. The HeySpin casino gives all players 100 spins for free as a welcome treat - so I decided to try. The slots are very colorful, there is a huge variation of games. I found a convenient search panel to browse games by provider or its title, the interface is user-friendly. However, the main money were won only after I put 100 euros on deposit. Won in 3 times more and there weren't issues with withdrawing.

They say that I had to submit my documents as the casino is licensed and it should comply with the Data Protection act. Oh, well, i did that. But you know, other casinos ask to do this as well. So it's a common necessity.

This casino is the best! I love this place. It sound emotional, but what else can U say if you've just received 300 Euros for playing and enjoying life? ;) I have lots of fun here, my recommendations.

Website laged firstly - just 2 minutes, then I refreshed it and there were no issues after that. Recommend access it from mobile (everything works correctly and quickly).

HeySpin is a pretty classy online casino: nice design, nice interface, beautiful gameplay! No-probs with finding the right way to deposit or withdraw. VIP program is good.

Casinos in general started to take much time I feel lol. However, I started to win more often. As for the disadvantages, in my opinion they are not here. I didn't find it. :)

A good online gambling platform available in different languages from mobile and PC as well, many nice slot machines, fast gameplay, good deposit systems, a lot of fun! Awesome!

Nothing. Not much to speak about: all works well. I won 200 euros and received them according to the company's rules in a full amount. Everything is fair here.

HeySpin is a licenced casino which has MGA, UK licences, so I can trust it. I know that MGA licence isn't easy-to-get, and only nice online casinos have it. The casino is localized for English, Norway, Finland, and German languages, it is also available there as I travelled and played with no problems.
Bonuses will follow you on every step, from the registration - 100% bonus up to €200 + 100 spins - and then all the time when you purchase deposits...
Support works pretty fast.

I wish they provide more options of winnings withdrawal, especially in cryptocurrencies. I prefer to play and cash out in crypto - like bitcoin etc. Please take this into account.

I've been playing for a long time, everything suits me. I registered because of a large number of bonuses. Used free spins, received, withdrawn, and stayed on the site. In fact, bonuses are given for almost any deposits, and the terms depend on the amount. But in any case, I often get a good bonus! Among the advantages are fast payouts, small limits, and intelligent tech support.

From the cons – I would like to see more games with live dealers and more fruit slot machines which will be constantly renewed. This is my personal preference which I pay attention to.

The first casino where I had a chance to play and then make my first withdrawal. To be more precise, the first honest casino. I play there periodically, not rarely I leave not empty-handed and not necessarily with a trifle. For me, this casino is in 1st place, the only one in which I won, withdrew and then won again. Although everything is subjective here.

They have a very long list of bonus terms. It is very important to read them before starting to play. I also had a bug with an automatic assignment of the welcome bonus to me right after the registration. The friendly support manager responded very fast and fixed this tech issue.

I am a newbie at this HeySpin casino. Play here for a couple of weeks. Everything works fine. The welcome bonus was very nice then I put on deposit and sometimes won, sometimes lost.

I can't say anything bad for the two-week experience so far. The site is good, there are a lot of games, there is something to do. That's just not particularly liked that cash back bonuses that require a deposit, cannot exceed €200. Oh, well. Sounds like a good place to me.

My personal opinion for four months of playing: very nice company. Trustworthy, the casino is MGA & UK licensed. They have live casinos from such providers as Microgaming, Netent and Amaya. Everything is well done, no lags, admins work honestly.

The withdrawal is not immediate but it’s okay..
In my opinion, they can add more providers and everything will be really well. I can't say that this is a big minus, but still.

Very good place. HeySpin offers a nice bonus for new players. I got 100% bonus and 200 euros as soon as I registered so I could try several slots and use free spins. I used to play and win, lose and withdraw. Everything is normal. The support helps a lot.

Once the game didn't load my bonus. Me and support spent three days sorting it out. And everything was restored, sorted out and paid. So I can recommend this online casino.

After playing 10 years at different casinos never ever seen such a thing.

1. Deposited cash they charged my bank £1 each time I deposited from my bank card.
2. On second & 3rd deposit started playing lightening roulette, cash no bonus. 2 times I hit lightening, AFTER hitting lightening number an ERROR coming up and refund your bets!!!! Cud you believe such a thing?!"! I contacted them immediately they say well we can not see any details on your gaming history so possibly your bets rejected!!! I said ok only after 5min I played a few hands losing all ok no problem again as soon I hit lightening 300x exactly same thing happened they just refund you the amount of bet, not winnings. Guess what I contacted them immediately and this time there was bet on my game history showing I played lightning roulette but exactly the hand I won that bet has no details no bet id nothing. I asked them now what ?? they shut up after 5 min they said well possibly its because you don't have to play roulette because we can see you have £6 wagering left this is whilst I played cash and they do not have any bonus at all on 2nd 3rd deposit. I asked them what bonus show me this is just random numbers you add to people account so in case they win you have excuses to... Ok I have wagering left then show me what bonus you gave me? As you might guess they didn't answer and closed the chat.

After a few minutes I received message from them to not play any roulette until we see the issue .... just play slots. I played different slots after an hour playing 40p -50-60-70p all low amounts I played about couple of hundreds pounds but after an hour still on my account showing I have £6.25 pence wagering left!!!!!! I contacted same person from their scam team I said now what? I played slots as u said for an hour I never had any bonus and still showing £6 wagering left what is your excuses now? As you might guess she was silent for few minutes and just replied I removed that wagering figure manually!!!! I played one more hour slots and I was lucky and won so I decided to withdraw my money and close this nasty rip off account. Its 48 hours now my withdrawal is PENDING. This is whilst on first day I sent them all documents they needed and I FULLY VERIFIED my account. And as extra caution, I recorded all their confirmations that's my account fully verified and now you can deposit win withdraw... Lets see when they gonna pay my own cash money.

Plz people stay million miles from these scammers there are dozen of decent casinos out there. I signed up in another new casino last week I swear deposited played won and withdraw on SUNDAY 11 morning, 4 pm money was in my bank. I have seen bad casinos funny weird rules but never seen such a ripoff. I will update how they gonna behave and act about my withdrawal as well. As soon as I get my money I will close this account.

HeySpin Casino

4 years ago

Hello all!

We've contacted this player via phone and sorted it all out. He gave us all information we needed and it helped us much.

Unfortunately, there was some tech error in the roulette game on our side. This is already fixed, thanks to the fast information from this player.

According to our Casino Bonus Terms, section 3, players can't play with the bonus money in the live games: «Bets placed on all versions of the following games will not count towards your wagering requirements: All Video Poker games, All Roulette games».
That's why our support recommended him to play on the slots.

His withdrawal was accepted and sent. There was a small delay because he requested a withdrawal on a weekend and some banks don't operate at this time.

The casino points out 3 main directions: Slots, Live, Virtual Sports. The design is very colourful thanks to the several bright logos, large banners and other catchy elements. I play here for more than a year, never had problems with transactions, their support works well and available around a clock.

Game categorisation is not easy. Comprehensive Loyalty Points system. That’s why I asked their support manager how can I navigate among the game categories, how to find my favourite slot machine, so no problem, the manager helped me fast.

Responded really fast, I didn’t wait too long really, just a couple of minutes. Loyalty points system was difficult to understand from the first glance so I needed to ask support to help me as well

A lot of slots. Supporting a lot of Currency. Have a simple deposit and payment system. Support works fast and 24/7. I had some questions regarding the payment options, asked my questions via the casino’s website. The support manager helped me really swiftly and I got my money at the same day as I won. Shouldn’t pay any additional or service costs, 100% were mine.

Didn’t have any issues. Had some questions when decided to get my money. Contacted their support manager on the casino’s website and was contacted back in five minutes. Their manager helped me to clarify the questions about the ways of withdrawing my money, so I was glad to get paid as soon as we finished the conversation.

HeySpin launched on the cell with no additional installations, the registration appears to be quick and easy. I played several slots, and all worked fine. Not the best casino in the world, but at least - it's good.

Could not play with betting my crypto (at least I didn't find that option and it took time). Would be cool to implement it, I'm sure more players will come. At least ETH, please.

I like it! It's really easy to find the game needed or search and try something new. The Help button appears to be very useful here, describing all the rules, so I use it quite often to make it all clear. New games also appear regularly.

There is not much to be said here. Sometimes games were loading a bit slowly on my mobile (I tried it on android), but probably the connection was not so good.

HeySpin is my very first online casino, and that appears to be a very interesting experience. There is a huge amount of games to choose from! What I like most are Slots, especially Reactoonz with its tetris-like system and cozy "characters" animation.

There were some issues I found to be difficult at the very beginning as I couldn't understand all of the game principles, so I contacted the support, and they answered me in about two or three minutes.