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HeySpin Casino

Our Rating CasinoRank
7.9/10
CasinoRank
Player Rating 18 reviews
8.2/10
18 reviews
Complaint Response 3 complaints
4 days avg. 3 complaints
What we like
  • Home to industry-leading providers
  • Live chat is available
  • Holds a UKGC License
What we don’t like
  • Slow withdrawals
  • Low maximum monthly withdrawal limits
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

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HeySpin Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.heyspin.com/
Established
2020
Licences
UK Gambling Commission, Malta Gaming Authority
Affiliate Program
Languages
English, German, Portuguese
Casino Type
Instant Play, Mobile, Live Casino, Sports

General Information About HeySpin Casino

HeySpin Casino has been at AskGamblers for some time now, so you can check out our casino rating and read multiple player reviews. These online casino reviews are written by AskGamblers members, and we’re pleased to report that our members are ranking the casino highly so far. 

The casino is fully licensed and regulated by the Malta Gaming Authority, but they also hold a license from the UKGC, which means you can register and play confidently if you’re from the UK. 

When you visit the site, you can select your preferred language and register through virtually any device, including the latest smartphones and tablets. The mobile casino site replicates the web version so you can switch between devices seamlessly. Regarding games, we’ll chat more about this below and discuss the most important topics so you can get the truth before you play. 

play video Vido Title
StallCation

Complaints

Read the complaints other players have left for HeySpin Casino. Learn more about complaints.

Show all complaints
HeySpin Casino - No money after 5 weeks

Hi there. On the 24th of September 2024 I made a withdrawal of £611 from this company and received the email that they had received it and would look at it within the 48hours for approval. On the 25th September I received the same email but what usually follows after this is a processing confirmation email that your payment has been sent. I never received this email and this is where the issues started. I got in contact with heyspins who told me it’s been approved and was sent to my bank and to wait as it can take up to 10 days. I waited two weeks and still nothing. I contacted them again and asked them to provide me with the evidence of it being sent to my bank such as the processing confirmation email, they failed to do this and then basically blamed my bank and told me it was out of their hands. I continued to email them and finally got a reference number, which I took to my bank to be told that payment had never reached their system and they couldn’t locate it. I took proof of this back to heyspins but they have still continued to mess me about. They have the worst customer service I’ve ever come across. Over the last 5 weeks I have had the same generic emails from them. They even went as far as telling me they investigated it but an email was sent back from the same people I had been communicating with. I’m asking for your help to help me resolve this as I don’t know what to do about this anymore. They have been told by my bank to go and locate this payment on their end which they have refused to do as I strongly believe they won’t waste their time knowing they haven’t even sent the payment. Going by Trustpilot reviews they seem to be known for this quite recently. Thank you

staus Unresolved
£611

Complaint Statistics

Resolved 1
Avg. Amount $ 904
Avg. Complaint Duration 20 days
Avg. Response Time 4 days

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Player rating
8.2/10 18 reviews

Top reviews from our players

I have nothing positive to say about this casino but you have to fill this section out. Som ok.. easy to sign up. good selection of games... but that's it

When i was playing i found the site to be a little on the winless side. I contacted support and in the topic i wrote Close Account. After waiting for an agent i received a generic message in the chat to authenticate myself. Date of birth, email and address etc. I did not authenticate. I closed the chat and decided to try it one more time. I dpeosited and started playing. All of a sudden my account was closed based of my general question about closing the account. With a balance still remaining in my account. Having my account closed i can not longer contact live chat. Multiple emails to their support email explaining that i never confirmed closing the account or vaildated my security credentials, the account should not be closed and to reopen it. All i get are response emails telling me to contact live chat to resolve the issue. I reply that i cannot and they still just respond to contact live support. I even created a second account to talk to live chat and exolain the situation. The deleted my second account without acknowlegins why i contacted them. 7 emails unanswered. And they basically stole my deposit. Horrible customer service. Terrible casino. Stay away

This casino is a fair gameplay and lots of choices in games. Honestly one of the best I’ve come across, which is a shame due to the issues I have been having with them.

Avoid this casino for payouts. Been waiting 5 weeks for £611. Their customer service is awful. They have took no responsibility and blaming my bank. If you want to try and sort anything with them be sure you will receive the same generic emails from them. They wouldn’t even go and look into where this payment has ended up, even tho I sent them proof from my bank confirming I never received it. They have next no care for their customers. Go look on Trustpilot at how many people they don’t pay winnings to.

I was so bored home alone and decided to try anything new. The HeySpin casino gives all players 100 spins for free as a welcome treat - so I decided to try. The slots are very colorful, there is a huge variation of games. I found a convenient search panel to browse games by provider or its title, the interface is user-friendly. However, the main money were won only after I put 100 euros on deposit. Won in 3 times more and there weren't issues with withdrawing.

They say that I had to submit my documents as the casino is licensed and it should comply with the Data Protection act. Oh, well, i did that. But you know, other casinos ask to do this as well. So it's a common necessity.

This casino is the best! I love this place. It sound emotional, but what else can U say if you've just received 300 Euros for playing and enjoying life? ;) I have lots of fun here, my recommendations.

Website laged firstly - just 2 minutes, then I refreshed it and there were no issues after that. Recommend access it from mobile (everything works correctly and quickly).

HeySpin is a pretty classy online casino: nice design, nice interface, beautiful gameplay! No-probs with finding the right way to deposit or withdraw. VIP program is good.

Casinos in general started to take much time I feel lol. However, I started to win more often. As for the disadvantages, in my opinion they are not here. I didn't find it. :)

A good online gambling platform available in different languages from mobile and PC as well, many nice slot machines, fast gameplay, good deposit systems, a lot of fun! Awesome!

Nothing. Not much to speak about: all works well. I won 200 euros and received them according to the company's rules in a full amount. Everything is fair here.

HeySpin is a licenced casino which has MGA, UK licences, so I can trust it. I know that MGA licence isn't easy-to-get, and only nice online casinos have it. The casino is localized for English, Norway, Finland, and German languages, it is also available there as I travelled and played with no problems.
Bonuses will follow you on every step, from the registration - 100% bonus up to €200 + 100 spins - and then all the time when you purchase deposits...
Support works pretty fast.

I wish they provide more options of winnings withdrawal, especially in cryptocurrencies. I prefer to play and cash out in crypto - like bitcoin etc. Please take this into account.

I've been playing for a long time, everything suits me. I registered because of a large number of bonuses. Used free spins, received, withdrawn, and stayed on the site. In fact, bonuses are given for almost any deposits, and the terms depend on the amount. But in any case, I often get a good bonus! Among the advantages are fast payouts, small limits, and intelligent tech support.

From the cons – I would like to see more games with live dealers and more fruit slot machines which will be constantly renewed. This is my personal preference which I pay attention to.

The first casino where I had a chance to play and then make my first withdrawal. To be more precise, the first honest casino. I play there periodically, not rarely I leave not empty-handed and not necessarily with a trifle. For me, this casino is in 1st place, the only one in which I won, withdrew and then won again. Although everything is subjective here.

They have a very long list of bonus terms. It is very important to read them before starting to play. I also had a bug with an automatic assignment of the welcome bonus to me right after the registration. The friendly support manager responded very fast and fixed this tech issue.

I am a newbie at this HeySpin casino. Play here for a couple of weeks. Everything works fine. The welcome bonus was very nice then I put on deposit and sometimes won, sometimes lost.

I can't say anything bad for the two-week experience so far. The site is good, there are a lot of games, there is something to do. That's just not particularly liked that cash back bonuses that require a deposit, cannot exceed €200. Oh, well. Sounds like a good place to me.

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