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HeySpin Casino - 76 withdraw not sent after weeks

RESOLVED

Complaint Info

Disputed casino

HeySpin Casino

Amount

£ 76

1 year ago

I have tried to withdraw for weeks now from HeySpin. I have been asked for tons of documents and I have provided them each time I have asked. They accepted my deposit, accepted my bet and now will not process my withdrawal. I have contacted their support team tons of times and they have told me every time that they will get this sorted- I have had no follow-up contact from them and no withdrawal has been processed.

AskGamblers
1 year ago

Dear HeySpin Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

1 year ago

Hello, dear Askgamblers

We ask for timer extension in order to resolve the complaint, please

Best regards,
HeySpin Team

1 year ago

A resolution to my complaint would be processing the withdraw. You took my deposit and accepted the bet and have spent weeks with it pending.

1 year ago

Hello, dear player

Please note that withdrawal has been made, kindly wait for it

Best regards,
HeySpin Team

AskGamblers
1 year ago

Dear @Shinxe12345,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

AskGamblers
1 year ago

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.