I have tried to withdraw for weeks now from HeySpin. I have been asked for tons of documents and I have provided them each time I have asked. They accepted my deposit, accepted my bet and now will not process my withdrawal. I have contacted their support team tons of times and they have told me every time that they will get this sorted- I have had no follow-up contact from them and no withdrawal has been processed.
Complaint Info

Dear HeySpin Casino,
Please let us know if there are any updates regarding this ongoing complaint.
Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.
Hello, dear Askgamblers
We ask for timer extension in order to resolve the complaint, please
Best regards,
HeySpin Team
A resolution to my complaint would be processing the withdraw. You took my deposit and accepted the bet and have spent weeks with it pending.
Hello, dear player
Please note that withdrawal has been made, kindly wait for it
Best regards,
HeySpin Team

Dear @Shinxe12345,
The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.
Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.
Thanks in advance for your cooperation.

Dear all,
Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.
We thank both parties for their assistance during the complaint process.
HeySpin Casino Complaints
- 1 of 3 resolved
- 3 days avg response
- 2 weeks avg complaint life
- 904 USD avg amount
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Unresolved
HeySpin Casino - Delay in payment
£1,399
Unresolved
HeySpin Casino - Delay in payment
On Wednesday 2 April 2024, I withdrew £1,399 from Heyspin, I immediately received a response saying this would be processed in 2 days. When the funds ...
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Unresolved
HeySpin Casino - No money after 5 weeks
£611
Unresolved
HeySpin Casino - No money after 5 weeks
Hi there. On the 24th of September 2024 I made a withdrawal of £611 from this company and received the email that they had received it and would look ...
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