- Home to industry-leading providers
- Live chat is available
- Holds a UKGC License
- Slow withdrawals
- Low maximum monthly withdrawal limits
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HeySpin Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About HeySpin Casino
HeySpin Casino has been at AskGamblers for some time now, so you can check out our casino rating and read multiple player reviews. These online casino reviews are written by AskGamblers members, and we’re pleased to report that our members are ranking the casino highly so far.
The casino is fully licensed and regulated by the Malta Gaming Authority, but they also hold a license from the UKGC, which means you can register and play confidently if you’re from the UK.
When you visit the site, you can select your preferred language and register through virtually any device, including the latest smartphones and tablets. The mobile casino site replicates the web version so you can switch between devices seamlessly. Regarding games, we’ll chat more about this below and discuss the most important topics so you can get the truth before you play.
- E-Wallets 0-96 hours
- Bank Transfers 2-7 days
- Card Payments 0-5 days
- Weekend Cashouts No
- Progressive Jackpot Wins None
Payment Information and Options at HeySpin Casino
The casino supports multiple payment methods, including the most popular credit cards and web wallets. When it comes to withdrawing, the casino supports fewer options, so be sure to check that the depositing method you pick also supports withdrawals for less hassle further down the line.
The minimum and maximum withdrawal amounts are not specified on the payments page. However, when you register and log into your account, you can open the cashier for more information regarding this.
As well as the payment provider setting maximum limits, the casino will let you withdraw up to €7,000 a month, considerably less than the industry average.
The casino aims to process withdrawals as quickly as possible, but it can take up to 48 hours in most cases. You will also be required to verify your account by sending your identification documents. These can be sent directly using the Document Uploader.
Games at HeySpin Casino
There are dozens of casino games to choose from here, and many of those are video slots from multiple software vendors to cater for every kind of player.
Their lobby is easy to use, but there are few filtering options to help you find your favourite games. The main feature we found was the search engine, which can find any game in the entire directory in just a matter of seconds. You can search by game or provider. But, if you’re a new player and don’t know which games to search for, this feature won’t be very handy for you yet.
You can discover an array of table games, including the traditional variants of Blackjack, Roulette and Poker. Some of these tables are also themed to add extra entertainment. Some video poker games may appeal particularly to you if you enjoy card games with a difference.
In the live casino, you will be spoiled for choice with live games of Blackjack, Roulette and Baccarat. These are much like the tables we just mentioned, only they are hosted by real-life dealers. These kinds of games can appeal to you regardless of your budget, as minimum and maximum betting stakes vary from room to room.
HeySpin Casinos’ Commitment to Responsible Gambling
The casino takes responsible gambling seriously, which is why they have a robust policy in place when you are logged into your account. You’ll have access to more than six tools that can help you maintain control over your spending.
To set your personal limits, you can decide how much you are willing to spend daily, weekly and monthly and set a limit to enforce it. If you wish to take a break from the website and suspend your account use, you can take a time-out. You must be logged in to do this.
If you become concerned about your gambling behaviour and wish to restrict your gambling, you can request a self-exclusion period. This must be done by contacting the casino.
Another great feature which stood out to us can be found in the responsible gambling tab at the foot of the casino. You can take a test and answer twelve questions about your gambling activity within the last 12 months, and the casino will gauge your risk level for problem gambling.
Customer Support at HeySpin Casino
If you want to contact the casino, you can reach out to them via live chat, which is the quickest option. However, live chat is only open from 8 am to 12 am CET daily. The casino's live chat agents are trained to answer your questions or concerns.
If you need help outside of live chat hours, you will need to email the casino instead. They aim to reply as soon as possible.
The casino also provides a very detailed FAQ section. They have covered an extensive range of topics to answer your queries. You can also use the search engine to type in your question since so many have been answered.
If you still need help, you can use the casinos' online contact form for further assistance.
Complaints
Read the complaints other players have left for HeySpin Casino. Learn more about complaints.
Complaint Statistics
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Share your thoughts with other playersTop reviews from our players
Very good place. HeySpin offers a nice bonus for new players. I got 100% bonus and 200 euros as soon as I registered so I could try several slots and use free spins. I used to play and win, lose and withdraw. Everything is normal. The support helps a lot.
Once the game didn't load my bonus. Me and support spent three days sorting it out. And everything was restored, sorted out and paid. So I can recommend this online casino.
After playing 10 years at different casinos never ever seen such a thing.
1. Deposited cash they charged my bank £1 each time I deposited from my bank card.
2. On second & 3rd deposit started playing lightening roulette, cash no bonus. 2 times I hit lightening, AFTER hitting lightening number an ERROR coming up and refund your bets!!!! Cud you believe such a thing?!"! I contacted them immediately they say well we can not see any details on your gaming history so possibly your bets rejected!!! I said ok only after 5min I played a few hands losing all ok no problem again as soon I hit lightening 300x exactly same thing happened they just refund you the amount of bet, not winnings. Guess what I contacted them immediately and this time there was bet on my game history showing I played lightning roulette but exactly the hand I won that bet has no details no bet id nothing. I asked them now what ?? they shut up after 5 min they said well possibly its because you don't have to play roulette because we can see you have £6 wagering left this is whilst I played cash and they do not have any bonus at all on 2nd 3rd deposit. I asked them what bonus show me this is just random numbers you add to people account so in case they win you have excuses to... Ok I have wagering left then show me what bonus you gave me? As you might guess they didn't answer and closed the chat.
After a few minutes I received message from them to not play any roulette until we see the issue .... just play slots. I played different slots after an hour playing 40p -50-60-70p all low amounts I played about couple of hundreds pounds but after an hour still on my account showing I have £6.25 pence wagering left!!!!!! I contacted same person from their scam team I said now what? I played slots as u said for an hour I never had any bonus and still showing £6 wagering left what is your excuses now? As you might guess she was silent for few minutes and just replied I removed that wagering figure manually!!!! I played one more hour slots and I was lucky and won so I decided to withdraw my money and close this nasty rip off account. Its 48 hours now my withdrawal is PENDING. This is whilst on first day I sent them all documents they needed and I FULLY VERIFIED my account. And as extra caution, I recorded all their confirmations that's my account fully verified and now you can deposit win withdraw... Lets see when they gonna pay my own cash money.
Plz people stay million miles from these scammers there are dozen of decent casinos out there. I signed up in another new casino last week I swear deposited played won and withdraw on SUNDAY 11 morning, 4 pm money was in my bank. I have seen bad casinos funny weird rules but never seen such a ripoff. I will update how they gonna behave and act about my withdrawal as well. As soon as I get my money I will close this account.
Hello all! We've contacted this player via phone and sorted it all out. He gave us all information we needed and it helped us much. Unfortunately, there was some tech error in the roulette game on our side. This is already fixed, thanks to the fast information from this player. According to our Casino Bonus Terms, section 3, players can't play with the bonus money in the live games: «Bets placed on all versions of the following games will not count towards your wagering requirements: All Video Poker games, All Roulette games». That's why our support recommended him to play on the slots. His withdrawal was accepted and sent. There was a small delay because he requested a withdrawal on a weekend and some banks don't operate at this time.
The casino points out 3 main directions: Slots, Live, Virtual Sports. The design is very colourful thanks to the several bright logos, large banners and other catchy elements. I play here for more than a year, never had problems with transactions, their support works well and available around a clock.
Game categorisation is not easy. Comprehensive Loyalty Points system. That’s why I asked their support manager how can I navigate among the game categories, how to find my favourite slot machine, so no problem, the manager helped me fast.
Responded really fast, I didn’t wait too long really, just a couple of minutes. Loyalty points system was difficult to understand from the first glance so I needed to ask support to help me as well
A lot of slots. Supporting a lot of Currency. Have a simple deposit and payment system. Support works fast and 24/7. I had some questions regarding the payment options, asked my questions via the casino’s website. The support manager helped me really swiftly and I got my money at the same day as I won. Shouldn’t pay any additional or service costs, 100% were mine.
Didn’t have any issues. Had some questions when decided to get my money. Contacted their support manager on the casino’s website and was contacted back in five minutes. Their manager helped me to clarify the questions about the ways of withdrawing my money, so I was glad to get paid as soon as we finished the conversation.
HeySpin launched on the cell with no additional installations, the registration appears to be quick and easy. I played several slots, and all worked fine. Not the best casino in the world, but at least - it's good.
Could not play with betting my crypto (at least I didn't find that option and it took time). Would be cool to implement it, I'm sure more players will come. At least ETH, please.
I like it! It's really easy to find the game needed or search and try something new. The Help button appears to be very useful here, describing all the rules, so I use it quite often to make it all clear. New games also appear regularly.
There is not much to be said here. Sometimes games were loading a bit slowly on my mobile (I tried it on android), but probably the connection was not so good.
HeySpin is my very first online casino, and that appears to be a very interesting experience. There is a huge amount of games to choose from! What I like most are Slots, especially Reactoonz with its tetris-like system and cozy "characters" animation.
There were some issues I found to be difficult at the very beginning as I couldn't understand all of the game principles, so I contacted the support, and they answered me in about two or three minutes.
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My personal opinion for four months of playing: very nice company. Trustworthy, the casino is MGA & UK licensed. They have live casinos from such providers as Microgaming, Netent and Amaya. Everything is well done, no lags, admins work honestly.
The withdrawal is not immediate but it’s okay..
In my opinion, they can add more providers and everything will be really well. I can't say that this is a big minus, but still.