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Gunsbet Casino

Our Rating CasinoRank
8.3/10
CasinoRank
Player Rating 176 reviews
8.2/10
176 reviews
Complaint Response 31 complaints
2 days avg. 31 complaints

AskGamblers Quick Overview

Editor's View

Gunsbet Casino lives up to its image as a reputable gambling venue, if not for its elaborate and attractive VIP program, then definitely for its broad selection of games, payment methods, and cryptocurrency options.

What we like
  • 0-24 withdrawal timeframe
  • Broad selection of cryptocurrencies
  • Mobile app available
What we don’t like
  • VIP program could offer more perks
  • No phone support
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Gunsbet Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.gunsbet.com
Established
2017
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, Finnish, German, Norwegian, Spanish, Russian, Polish, Kazakh, Portuguese, Bulgarian, Estonian, Croatian, French, Greek, Japanese, Slovak, Slovenian, Chinese, Thai, Hungarian, Korean
Casino Type
Instant Play, Mobile, Live Casino, Crypto Casino
VIP / Loyalty Program
VIP Program
Social Platforms
X, Instagram, Facebook

General Information About Gunsbet Casino

Gunsbet Casino has been one of DAMA N.V.'s staple online casinos for years now, more precisely since its launch in 2017. Since then, it seems it has only improved, adding more languages, games, and payment options.

The seemingly rough-around-the-edges Wild West theme is rounded off with excellent design, including cute avatars you can choose when you register, intuitive navigation that makes it easy to find your way around the site and games that load at lightning speed.

Scroll down for our full casino review and Gunsbet Casino player reviews.

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Complaints

Read the complaints other players have left for Gunsbet Casino. Learn more about complaints.

Show all complaints
Gunsbet Casino - Delayed payment as my withdrawals are pending for more than 48 hours
Dear AskGambler team,

I would like you to help me to withdraw my funds on GunsBet Casino as my withdrawals are pending for more than 48 hours (and in their term and condition they mentioned it should be paid within 48hours).

Quick history :

18.10 : I submitted 2 withdrawals (5000e and 2500e because their T&C have a weekly limit of 7500e). I contacted the support to know if everything was in order and they confirmed and asked me to confirm the withdraw address which I did)

19.10 : withrawal rejected because they asked me for ID and utility bill (I was fully verified but it was a long time ago, so I did not see any issue to provide the documents once again, verification took a bit less than 24hours

20.10 9am : I resubmitted the 2 withdrawals (5000 and 2500) and during the day the 2500 was approved but not the 5000 one. I contacted my VIP manager who asked me to split in 2 withdrawal of 2500 (which is strange as the limit is 5000)

20.10 11am : I proceed to the changes and I was to told to do 3 withdrawal instead of 2 so I cancelled again to do 3 withdrawal (1400, 1300 and 2300)

21.10 : 1400 paid but still no news/update about the remaining 2300 and 1300

They are clearly in breach of their T&C, I have 2 withdrawal open (2300 and 1300) and a balance of 4500 for which I will request a withdrawal next week as the weekly limit is 7500.

As I didn’t succeed to obtain clear update regarding my payment except « we do everything possible to treat them asap » I am asking to follow up with them because ai would like to understand why it’s taking so much time …

Thank you in advance for your collaboration.

I attached some printscreen as proof of what I am saying.


Best regards
Pierre
staus Resolved
€8600
Gunsbet Casino - Pending Withdrawal and Very poor customer support

Overall the main issue revolves to late “processing” of withdrawal and no support at all from customer support. Customer support keeps sending the automated message that payment is in queue, or is being processed or shall be received shortly.

Withdrawal was requested over 42 hours ago. On the chat I’ve been told that it may take up to 24 hours and now that timeframe is already doubled and I am still without my funds.

I had another withdrawal which was rejected on Friday, due to a missing document. This was rejected (therefore it was checked) within an hour and 50 minutes. So clearly there’s a huge discrepancy between that time frame and 42 hours. I cannot accept that to reject it takes 2 hours but to effect a withdrawal it takes over 42 hours and counting.

I sent two emails too. I received the same reply on both, payment is in queue or being processed which is obviously a standardized automated message as I read it a million times since Saturday.

Following the email to add insult to injury, I was asked whether I was satisfied the customer support. I chose that I’m not, to my surprise system generates an error when trying to give negative feedback.

Leaves a lot to be desired for a casino stating that they have fast withdrawals. Also what I demand is at least a decent update and not the random generic email or message as not it’s become unacceptable. Till now, I had to commence 8 chats all leading nowhere.

staus Resolved
$1500

Complaint Statistics

Resolved 30
Avg. Amount $ 4,221
Avg. Complaint Duration 5 days
Avg. Response Time 2 days

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Player rating
8.2/10 176 reviews

Top reviews from our players

I've been playing for a couple of months now. Very satisfied. The only problem is the verification, I had to upload a selfie, which I hate. payouts fast, I had a lot of smaller payouts, they were all fast max. 12h. Lots of good and fair tournaments. A few bonus offers. But when you have a good VIP manager anything is possible, thanks mate!

Dear VINKO1, We would like to express our gratitude for such a review about the Casino! Our team is grateful for pointing out our fast withdrawals and exclusive promotional campaign, which includes various interesting bonus offers and tournaments, to make the player's stay on the site more exciting. We are also eager to thank you for praising our VIP team. We must admit that the Casino has definitely the right to require additional verification of the Gambler's identity or their actions at the Casino website, according to the Terms&Conditions. Sincerely hope you continue receiving unforgettable impressions and emotions from the playing process in our Casino. Best regards, GunsBet Casino Team

user avatar

The site is pretty good if you like playing online casino games. The aesthetics are so pleasing and the navigation tabs are easy to spot and use. It's also great if you want to win games since their RnG based on my experience favoured me quite frequently.

This is a must visit site, especially for beginner online casino players. All ages can enjoy the amazing features of the site and they are usually open to all games. You can play blackjack, baccarat, and the multitude of slots that are available. I just hope that there are more variety to the roulette games which is my favourite type of casino game, but other than that, an excellent casino site to play in.

Here comes the negative part. While it's almost perfect, I can still find some issues with the load times if your computer is not in par with the standards. This is bad since there is no flexibility at all when it comes to the compatibility. Also, my main concern is the lack of roulette games like French which is my favourite.

It also has a lower house edge so perhaps that's the reason why they took it off? I really am bummed but they still have other games to offer. I think that's about what I don't like about the site. With that being said, I give this a solid 8/10 for having one of the easiest user interface to use and a plethora of games that are available.

Dear MARI.ANNE, Thank you so much for taking time to write this review. We are really happy to hear that you appreciated a great variety of games and an easy-navigate interface. We take customer reviews seriously in order to improve our service and will bring our attention to games availability on different devices. Anyway, we appreciate your feedback and hope to see you again soon! If you still have questions regarding some matters, you are advised to contact our customer support team via email: [email protected] or online chat. We will respond as fast as we can, and all your issues will be fairly resolved. Best regards, Gunsbet Casino Team

user avatar

Superb support.
Lightning fast withdrawal and verification.
Handled my very specific issue with the deposit/withdrawal just perfectly and on top of that they offered me a courteous solution. 10/10 for that

Great promos with a low wager so far.

Dear POTATOHEAD, Thank you for taking the time to write feedback about our casino! We are really happy to hear that you are satisfied with the efficiency of our 24/7 Support Team. We appreciate each and every customer on GunsBet casino, so it was a real pleasure to realize that you liked the identity confirmation process alongside our withdrawal procedure. Have a good time and only winnings in our casino. May good luck and fortune always be on your side! Best regards, GunsBet Casino Team

user avatar

I liked this one very much, I`ve found so many new games here, and actually, with this one, I tried Live dealer for the first time, there are many depositing ways that I use usually, and I`m going to play on this website sometimes.

I am banned in live dealer chat for now without any reason, and when I contacted the support chat to ask to unblock me, I was ignored for 20 mins, so the support department isn`t very fast as I could understand, but all in all, I received some help from them.

Dear ERIKAOSKAR, We are really happy to hear that you are satisfied with various of deposit payment methods and huge number of game providers. It is a pity that you encountered such an issue, spending time in our Casino. However, if you are facing some issues during your gaming session, please, contact our customer support service by means of online chat or e-mail: [email protected] Your question will be studied as soon as possible and a comprehensive answer will be provided. All in all, we believe that you will further get only great experience in GunsBet! Have a good one, ERIKAOSKAR :) Best regards, GunsBet Casino Team

user avatar

I do find it fun that you can choose your hero upon signing up. It makes it more personal. I signed up using my Google account so I did not have much difficulty when it comes to creating an account.
It is great that there are several awesome promos to claim and a number of payment options as well.

Some games take time to load. Not really sure if it is on my end or there is a bug on the website. I did download the app and noticed that the layout kind of differs which kind of confused me at first.
There are sports betting markets as well but I do hope that they will add more.

Dear LE_ANDRO, Thank you for taking the time to write feedback about our casino! We appreciate your kind words about the variety of our promotions and registration procedure. We value each player and always try to provide the best experience for them. Besides, we would still like to ask you to contact us regarding game bugs you have faced using the website. In this way, we will do our best to assist you and to conduct further investigation on this matter. We value our customer's opinions and would like to thank you for bringing all the above to our attention. We wish you the best of luck and to only win in GunsBet Casino! Best regards, GunsBet Casino Team

user avatar

This was the first online casino site I ever tried and it was easy to use, good games, great help when needed. It's what got me into online pokies. Love it! Lol

Dear DRAGADEVOJKA, We highly appreciate your posting such a positive review! We are delighted when players enjoy the game and the support team in our casino.​ It is a pleasure knowing that you enjoy your experience in GunsBet Casino. May good luck and fortune always be on your side. Best regards, GunsBet Casino Team

user avatar

I came across Gunsbet casino when I received a promotional email sent by AskGamblers. Gunsbet casino is owned and operated by Dama NV and operates with a Curacao gaming license. The casino design has a western theme to it and all the characters like cowboy, cowgirl and gunslinger used as mascots add to the theme. You can load the site pretty quickly and the sign up process is swift. The casino has a VIP program which also follows the western theme and every level is named after an item or character out of a western theme.

The casino offers 15 fiat and 7 crypto currencies. The casino has around 18 payment options and there are a minimum of 5 payment options available for every currency. The minimum deposit and cash out amount are €20 and €5000 or the currency equivalent.
Gunsbet casino has around 70 slot providers and this list includes some big names like Playtech, Play'n GO, Elk, Netent, Yggdrasil, Push Gaming, BTG, NoLimit cIty, Microgaming and many more. You can enjoy these games with a raw deposit or take advantage of their 100% up to €300 bonus. You need to wager bonuses at this casino 40 times in under 14 days.

Gunsbet casino has a slightly longer list of restricted games than you would like but since they have too many providers the list never becomes an issue. Apart from the first deposit bonus the casino offers deposit bonuses around three more times plus a permanent weekend reload bonus of 55% up to €300. The casino also has a dedicated section for sportsbook lovers and you can bet on more than 30 sports with the best odds.

I have been playing at Gunsbet casino from the past three years and I can guarantee that the casino processes withdrawal pretty quick if you are verified and the verification process is swift as well. The casino has a very helpful support team who are at your services 24x7.

My personal experience at Gunsbet in terms of services has been good even though I have lost most of my deposits but I do have a complaint as the casino is not transparent in their terms with me. After my first four deposits I asked them if I could claim the weekend reload offer but they told me I need to make some deposits without bonus. I asked them how many and they said we will update you on that.

So far I have made 9 deposits without taking a bonus but they keep on telling me I need to make more deposits. I told them let me know how many deposits do I need to make or tell me the value of total deposits I need to reach but they are not transparent and tell me I need to make “more” deposits.

Dear BLACKJAX, Thank you for being a part of our casino! We're sorry to hear you were less than satisfied with the bonus policy of our casino. We value our customer's opinions and would like to thank you for bringing this to our attention. We are really sorry, that you got not the emotions that you expected to get. However, our team puts all efforts to make our casino the best. We try to provide each player only with positive emotions. We believe that you will change your mind about our casino in the future. We always go on working hard to make our service faster and better to satisfy our players:) Hope on your understanding! Warm regards, GunsBet Casino Team

user avatar

Been with this casino for awhile now and absolutely love it, games fantastic, live chat always very helpful and kind and my Vip manager has been the best and most prompt in replying to my emails with amazing loyalty offered every time. Honestly One of the best casinos I've signed up too and know I will stay.

Only downfall is the minimum deposit is $30, much higher then most other casinos at $15min. Other then that there's simply nothing else I could complain about. All in all a great casino

Dear KYZAM8080, Thank you for posting such a positive review :) We are really pleased that you are enjoyed with variety of our games, bonuses and customer service. We do our best to provide each player only with positive emotions and fantastic experience. We wish you a gratifying time in our casino! Best regards, GunsBet Casino Team

user avatar

Been playing in a lot of casinos and I can say this is one of the most reliable casinos in terms of deposits and withdrawals. The payout comes quickly and on time. The games run good and customer service is pretty worthy.

Dear JULIES, We are happy to hear you are satisfied while playing in our casino. We are looking forward to seeing you again! And we are sure that you will get only great experience and amazing offers in the casino. Thank you for taking time out to share your experience in GunsBet Casino. Have a good one, JULIES;) Best regards, GunsBet Casino Team

user avatar

Such a trusted casino, fast cash outs. A good choice of the games I love to play most, and customer service is better than other places. Fun and easy. I am satisfied.

Dear JAKUBR, Thank you for such a positive feedback We are glad you've been enjoying our games, withdrawal process, and overall experience. We are happy to know, that you are satisfied with the way we work:) Only good luck ahead and thank you for being our customer! Warmest regards, GunsBet Casino Team

user avatar

Gunsbet Casino News

Read all news about Gunsbet Casino, check for updates and stay tuned for exclusive bonuses.

Kick Off the New Year in Style with GunsBet Casino's Post-Christmas Promo!
Promotion Kick Off the New Year in Style with GunsBet Casino's Post-Christmas Promo!

Slot fans, rejoice! The New Year hasn’t even started properly yet and GunsBet Casino is already off to a new adventure! This online casino has teamed up with not one, but two top-notch software providers so you can start 2021 in style.We know that the holiday season is nearly over, but don’t turn your Christmas lights just yet, because Yggdrasil and Playson’s tournaments are on at GunsBet Casino! As usual, we’re here to bring these awesome promotions closer to you, so don’t go anywhere just yet because fun is about to start!Yggdrasil 2021 Prize DropThe much beloved online slot developer Yggdrasil is hosting the 2021 Prize Drop campaign that’s bursting with rewards! 25 lucky players who come on top of this promotion that’s already live and will be running until 10 January will get a symbolic prize of €2021!The entire prize pool stands at a whopping €50,525 which, we’d say, is not bad at all for a start-of-the-year promo.Yggdrasil’s 2021 Prize Drop will reward 25 luckiest punters with €2021 each!To get in, all it takes is to play your preferred online slots from Yggdrasil and with any bet you place during the campaign, you stand a chance to instantly trigger a prize!To make things more interesting, Yggdrasil has decided to include as many slots as possible in the prize drop, leaving a little something for everyone. In total, there are 16 games that can get you one of the 25 coveted prizes. Here are some of the participating titles:Jackpot RaidersVault of FortuneJackpot ExpressHadesHyperburstCarol of the ElvesMultifly!Valley of the Gods 2Golden Fish TankChristmas TreePlayson Welcome 2021 CampaignThe highly-awaited Playson’s Welcome 2021 Campaign is upon us and it’s already in full swing at GunsBet Casino. You have until 10 January to join the post-holiday fun, or else you’ll miss your chance to grab cool prizes!Real cash prizes await at the end of the promotion and we can tell you that things are getting hot on the leaderboard!Each bet of at least €0.50 placed on the selected Playson titles will take you a step closer to the main prize of €10,000! Yep, you read that one right! But you should know that the main prize is merely a fraction of the mind-blowing prize pool worth €70,000!Any win you score will contribute to your total score and be updated in the leaderboard in real time. However, cash prizes will be awarded only after the promotion ends and credited to winners’ accounts as withdrawable cash! (We told you it was awesome!)Playson welcomes 2021 by giving a chance to win a prize from the €70,000-worth prize pool!All that’s left is to point you to 10 participating titles:Legend of Cleopatra: MegawaysBuffalo Power: Hold and WinSolar KingSolar QueenPearl Beauty: Hold and WinBurning Wins: classic 5 linesDiamond wins: Hold and WinSunny Fruits: Hold and WinBook of Gold: MultichanceSolar TempleSpin and Shine at GunSbet CasinoBoth of these promotions are running through 10 January; in other words, there’s four days left to join the party and be in for one of the amazing cash prizes.While at the casino, please remember to pore over the General Terms and Conditions as these will cover for any missing details and let you enjoy the promotions to the full.All that’s left to do is head over to GunsBet Casino and check out the promotions yourself. We wish you the best of luck!

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