Gunsbet Casino

Gunsbet Casino - Gunsbet Friday bonus non existent rules

€8600

I played at Gunsbet with the Friday bonus 60%.

My balance was about 800-900€ and I finished wagering. Suddenly, my balance switched to 340-350€ something.

I asked for support, and he told me it is because of the bonus.

There is nothing like that mentioned in the bonus terms. There it says that if you play with any bonus, the maximum cashout is 10.000€. No extra terms for the Friday reload bonus.

So in fact they just stole about 500€ from me.

The support told me it's not mentioned in the terms yet, but it will be.

Gunsbet Casino - GUNSBET again delays payment

€900

Gunsbet again (like last time - solved by askgambler) the payment. Last wednesday they accepted the withdrawal of over 800EUR and then nothing happened. No payment received. Today I wrote them in the chat again. Then they told me to send them a bank statement where they can see that I did not receive the payment. I delivered the statement to them but still no reaction. Last time, it was already the same trick from Gunsbet.

Gunsbet Casino - Withdraw being delayed

€800

I played in the casino 3days ago and won 1500€, no rules broken or anything. I made my first withdraw request 3 full days ago too. First there was problems getting my account verified since the verification tabs that they said would be in my profile were not there. Yesterday i got my account verified through their support mail and have done withdraw requests and for almost 24hours and im getting told that they have "technical problems on the side of payment system" which seems pretty suspicious.

Gunsbet Casino - Unfairly cancelled my withdrawal and are stalling on payment

€1500

I made a deposit of 10xrp at gunsbet casino

I won over 500xrp

I played it down to 450xrp and made a withdrawal

They cancelled my withdrawal and said that I didn’t complete the minimum turnover of my deposit which is x3

I clearly did however clear my turnover and now after 26hours later they are still giving me the run around making me wait undisclosed amounts of time for unknown reasons.

Please look at the time of my 10xrp deposit. And then with my 450xrp withdrawal.

I made a few deposits after I made the withdrawal which should not effect anything as those funds were not used to with the XRP I was withdrawing

I sent them proof of there mistake and they are still holding out I need this money immediately and they should pay up.

I’m a vip player and I feel really appalled with this service

Please engage with them and help me resolve this matter

Gunsbet Casino - Withdrawal accepted but never paid

$1041

Casino accepted my withdrawal on Feb 21 for 500 euros, but I never received the payment.

After an inquiry at the casino, no proof was provided that paid. It simply says “accepted”.

They are checking. There is a suspicion that they are not checking at all but are simply fraud.

The verification has been in place for a long time, and I have already made several successful withdrawals on the site

Gunsbet Casino - Withdrawal being canceled

€500

They’re not paying me, they’re asking for things I just don’t exist, I’ve made over 100 deposits over here with the same method and I’ve never had a problem with it before and I’ve also made 100 withdrawals and I’ve never had a problem before

INTERAC is not a bank!

I supplied them enough proof to confirm that the e-transfer left my bank account and went directly to their bank account with the right confirmation number everything is clear and they are asking me for a wallet and things just don’t exist

Gunsbet Casino - Delayed withdraw 10 days

$1000

After winning 1300 euro my withdraw is still not processed. I was contacting support a several times and I'm just being told that my payment will be processed shortly but nothing happens. Coustomer support is not able to give me any explanation. I am waiting 10 days now. I am a regular player of this casino, but such situations are unacceptable

Gunsbet Casino - Pending Withdrawal for over 45h

kr1500

Hello AskGamblers,

I would like to submit a complaint regarding my pending withdrawal of €1,222.44 that has not been processed yet for 45 hrs and customer support is not helping at all. They keep on sending me the same repeating words of assurance that it will be processed soon but no progress at all. Please help me resolve my issue with Gunsbet casino. Thankyou

Gunsbet Casino - Pending Withdrawal and Very poor customer support

€1222.44

Overall the main issue revolves to late “processing” of withdrawal and no support at all from customer support. Customer support keeps sending the automated message that payment is in queue, or is being processed or shall be received shortly.

Withdrawal was requested over 42 hours ago. On the chat I’ve been told that it may take up to 24 hours and now that timeframe is already doubled and I am still without my funds.

I had another withdrawal which was rejected on Friday, due to a missing document. This was rejected (therefore it was checked) within an hour and 50 minutes. So clearly there’s a huge discrepancy between that time frame and 42 hours. I cannot accept that to reject it takes 2 hours but to effect a withdrawal it takes over 42 hours and counting.

I sent two emails too. I received the same reply on both, payment is in queue or being processed which is obviously a standardized automated message as I read it a million times since Saturday.

Following the email to add insult to injury, I was asked whether I was satisfied the customer support. I chose that I’m not, to my surprise system generates an error when trying to give negative feedback.

Leaves a lot to be desired for a casino stating that they have fast withdrawals. Also what I demand is at least a decent update and not the random generic email or message as not it’s become unacceptable. Till now, I had to commence 8 chats all leading nowhere.

$1500

Complaint Statistics

Resolved 30

Avg. Amount $ 4,221

Avg. Complaint Duration 5 days

Avg. Response Time 2 days

Review this casino

Share your thoughts with other players

Player rating

8.2/10 ● 176 reviews

Top reviews from our players

AthenaSteven

7/10

The casino offers appealing bonuses, a selection of the most popular games, and frequent and lucrative tournaments. And also, efficiently swift payouts of winnings.

The delayed replies from their chat support are worrisome, suggesting a need for substantial refinement.

Dear AthenaSteven :) Thank you for sharing your thoughts on your experience with our casino. We're pleased to hear that you've found our bonuses appealing and enjoy our selection of popular games, as well as our frequent and rewarding tournaments. Swift payouts are a priority for us, and we're glad you've had efficient experiences in that regard. We apologize for any inconvenience you've experienced with our chat support response times. Your feedback is invaluable, and we're committed to refining and improving our support services to provide a more seamless and responsive experience for our players. If you have any further suggestions or concerns, please feel free to let us know. We appreciate your input as we work to enhance your overall experience with us. Thank you for choosing our casino, and we look forward to continually serving you better. We are thankful to you for all your kind words. May good luck and fortune always be on your side! Best regards, GunsBet Casino Team

Gunsbet Casino 2 years ago

MaisieMallorie

7/10

This casino is highly reliable with swift cashouts. It offers an excellent selection of my favorite games to play, and their customer service surpasses that of other places. It's an enjoyable and effortless experience, and overall, I am content and satisfied.

I have absolutely no complaints whatsoever. Previously, I used to play across three different casinos simultaneously, but now I exclusively play here. It's the best casino, and I can't find a single fault with it.

Dear MaisieMallorie :) Thank you for sharing your positive experience with our casino. We're thrilled to hear that you find us highly reliable with quick withdrawals. It's wonderful to know that our selection of games aligns with your favorites and that our customer service has exceeded your expectations. We're committed to providing an enjoyable and seamless gaming experience, and we're delighted to have met your satisfaction. We truly appreciate your loyalty and your decision to exclusively play with us. Your kind words about our casino mean a lot to us. If there's ever anything you'd like to see improved or any suggestions you have in mind, please don't hesitate to let us know. We're here to make your experience even better and ensure that your time with us remains exceptional. Thank you for being a valued member of our casino community! We are thankful to you for all your kind words. They make us sure that we are on the right way. May good luck and fortune always be on your side! Best regards, GunsBet Casino Team

Gunsbet Casino 2 years ago

Moggydartin

10/10

Playing at close to 20 casinos online over the last three years, I can say that hands down without a doubt no other online casino comes close to Gunsbet.

First of all the layout is like no other, you get a lot of generic looking online casinos, but gunsbet is uniquely its own and super easy to navigate, the range aid games and providers is big, varied and constantly updated.

Now to the real difference between gunsbet and everyone else. Although I am now a VIP with best VIP manager Sai taking care of me, I will never forget the service before my status change.

The customer service team, responsive, helpful, goes above and beyond to make sure you are valued and satisfied.
Great customer service is imperative and gunsbet set the bar well above competitors efforts.

You will not find a better online casino. They really do set the bar high for customer satisfaction and value. The maximum withdrawal on bonus spins, far exceeds other casinos. This is a massive win in my book.

Love everything about you Gunsbet.
Really can’t praise enough. Absolutely above the rest.

👍 Dane.

I honestly have nothing negative to say. I usually always had three casinos to play in at the same time. Now I just play here. It’s the best. Really cannot give it a knock.

Dear Moggydartin, Thank you for your incredible review and for choosing Gunsbet as your go-to online casino. We're truly honored to be recognized as the best among the many casinos you've played at. We're thrilled that you find our layout unique and user-friendly. Our team takes pride in constantly updating and diversifying our range of games and providers to ensure that our players have the best gaming experience possible. At Gunsbet, we prioritize providing exceptional customer service, and we're delighted that our team has exceeded your expectations. We strive to go above and beyond to make sure our players feel valued and satisfied. Your positive feedback about our customer service team motivates us to continue setting the bar high for customer satisfaction. We're glad that our maximum withdrawal on bonus spins surpasses other casinos, as we aim to provide our players with generous and rewarding experiences. Thank you for your loyalty and for making Gunsbet your primary casino. We're honored to have you as a valued player, and we will continue to work hard to maintain our high standards. If you ever have any questions or need assistance, please don't hesitate to reach out to us. Wishing you many more exciting and enjoyable gaming sessions at Gunsbet! Best Regards, Gunsbet Casino Team

Gunsbet Casino 2 years ago

finno1234567890

Gunsbet has easy deposit and withdrawal process, they have great games.
James my VIP, Manager is fantastic. He looks after me all the times with bonus and great offers.

Some new game from other providers would be a great addition.
A little bit more communication from the support team when issues arise and no timeline has been give.

Dear Finno1234567890, Thank you for taking the time to write feedback about our casino! We are happy to hear that you are pleased with our VIP service and bonus offers provided to you. Moreover, we kindly appreciate that you shared your thoughts with us about ways of improving our services. Do not worry, they will definitely be taken into account, as our main goal is to provide the best experience for our customers. Best regards, GunsBet Casino Team

Gunsbet Casino 2 years ago

MacroMadam

7/10

The casino has good bonuses, the presence of the most popular games, regular profitable tournaments, and fast and timely payouts of winnings. That's rather nice.

However, there is a significant drawback in this casino.
The administration of the institution reserves the right to have the last word in controversial situations.
Moreover, the institution does not consider user complaints, which I personally consider unacceptable.

Dear MacroMadam, Thank you for letting us know your opinion on our service, we appreciate it a lot! Moreover, we would like to know more details regarding your problematic situation and we advise you to contact our customer support team via email: [email protected] or online chat. We will respond as fast as we can, and all your issues will be fairly resolved. Best regards, GunsBet Casino Team

Gunsbet Casino 3 years ago

Chris2104

10/10

I think it's THE BEST casino's. When you are VIP they make you feel special and give you custom offers.. and if you get an offer and you actually would like a different offer, then simply write to your manager and he makes a new offer. That is something I NEVER have seen on any other casino.
It is like a 5 star hotel compared to other casino's.
⭐⭐⭐⭐⭐

Dear Chris2104, We are so grateful for this great 10-star review. We really appreciate you being our player and shared the word about us. Thank you for choosing GunsBet casino. We are doing our best to provide you with good service. Have a good one, Chris2104 :) Best regards, GunsBet Casino Team

Gunsbet Casino 3 years ago

Chris2104

10/10

I like my manager Mark. He is fast to reply on my messages. And very understanding.
He has earned a gold star from me. The VIP service is the best in the world.
They take good care of the VIPs and you get MANY good offers and bonuses.
Everything just runs smoothly on GUNSBET casino.

Dear Chris2104, Thank you for posting such a positive review. We are really pleased that you are enjoyed with our VIP service and bonus offers provided to you. It is nicely to know, that you are satisfied with the way we work:) May good luck and fortune always be on your side! Kind regards, GunsBet Casino Team

Gunsbet Casino 3 years ago

lopesty

8/10

The casino definitely deserves the attention of fans of high-quality gambling. A large set of games, live broadcasts from many providers (not only from Evolution, as usually happens), daily tournaments and regular lotteries. In general, for six months of the game I have only positive impressions. Perhaps there are not enough bonuses on a regular basis, since there is only one option +55% to deposits on Fridays, but in principle this is enough for me.

Dear LOPESTY, Thank you so much for taking the time to leave us this amazing review. Our team is very happy to hear that you are satisfied with the selection of games and other features presented in our casino. Moreover, we will consider expanding the range of bonuses on our website to provide the best experience for our customers. Should you need any assistance in the future, please do not hesitate to contact us, we are available 24/7. Best regards, Gunsbet Casino Team

Gunsbet Casino 3 years ago

Slideroo

10/10

One of the best casinos where I have played so far
A large selection of games
Fast transactions
Bonuses every week
The verification went without any problems, the games also run without any problems
I highly recommend playing at Gunsbet casino
I have no negative comments

Dear SLIDEROO, Thank you for taking the time to review our Casino. We are happy to realize that you are having such a good time here at GunsBet. What is more, it is brilliant to read you are satisfied with our speedy withdrawals and the variety of games. Please, do not hesitate to contact us whenever you require any assistance. We are always more than happy to help! We wish you the best of luck with our casino. Sincerely, GunsBet Casino Team

Gunsbet Casino 3 years ago

gironismael