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Gunsbet Casino

Our Rating CasinoRank
8.3/10
CasinoRank
Player Rating 176 reviews
8.2/10
176 reviews
Complaint Response 31 complaints
2 days avg. 31 complaints

AskGamblers Quick Overview

Editor's View

Gunsbet Casino lives up to its image as a reputable gambling venue, if not for its elaborate and attractive VIP program, then definitely for its broad selection of games, payment methods, and cryptocurrency options.

What we like
  • 0-24 withdrawal timeframe
  • Broad selection of cryptocurrencies
  • Mobile app available
What we don’t like
  • VIP program could offer more perks
  • No phone support
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Gunsbet Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.gunsbet.com
Established
2017
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, Finnish, German, Norwegian, Spanish, Russian, Polish, Kazakh, Portuguese, Bulgarian, Estonian, Croatian, French, Greek, Japanese, Slovak, Slovenian, Chinese, Thai, Hungarian, Korean
Casino Type
Instant Play, Mobile, Live Casino, Crypto Casino
VIP / Loyalty Program
VIP Program
Social Platforms
X, Instagram, Facebook

General Information About Gunsbet Casino

Gunsbet Casino has been one of DAMA N.V.'s staple online casinos for years now, more precisely since its launch in 2017. Since then, it seems it has only improved, adding more languages, games, and payment options.

The seemingly rough-around-the-edges Wild West theme is rounded off with excellent design, including cute avatars you can choose when you register, intuitive navigation that makes it easy to find your way around the site and games that load at lightning speed.

Scroll down for our full casino review and Gunsbet Casino player reviews.

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Complaints

Read the complaints other players have left for Gunsbet Casino. Learn more about complaints.

Show all complaints
Gunsbet Casino - Delayed payment as my withdrawals are pending for more than 48 hours
Dear AskGambler team,

I would like you to help me to withdraw my funds on GunsBet Casino as my withdrawals are pending for more than 48 hours (and in their term and condition they mentioned it should be paid within 48hours).

Quick history :

18.10 : I submitted 2 withdrawals (5000e and 2500e because their T&C have a weekly limit of 7500e). I contacted the support to know if everything was in order and they confirmed and asked me to confirm the withdraw address which I did)

19.10 : withrawal rejected because they asked me for ID and utility bill (I was fully verified but it was a long time ago, so I did not see any issue to provide the documents once again, verification took a bit less than 24hours

20.10 9am : I resubmitted the 2 withdrawals (5000 and 2500) and during the day the 2500 was approved but not the 5000 one. I contacted my VIP manager who asked me to split in 2 withdrawal of 2500 (which is strange as the limit is 5000)

20.10 11am : I proceed to the changes and I was to told to do 3 withdrawal instead of 2 so I cancelled again to do 3 withdrawal (1400, 1300 and 2300)

21.10 : 1400 paid but still no news/update about the remaining 2300 and 1300

They are clearly in breach of their T&C, I have 2 withdrawal open (2300 and 1300) and a balance of 4500 for which I will request a withdrawal next week as the weekly limit is 7500.

As I didn’t succeed to obtain clear update regarding my payment except « we do everything possible to treat them asap » I am asking to follow up with them because ai would like to understand why it’s taking so much time …

Thank you in advance for your collaboration.

I attached some printscreen as proof of what I am saying.


Best regards
Pierre
staus Resolved
€8600
Gunsbet Casino - Pending Withdrawal and Very poor customer support

Overall the main issue revolves to late “processing” of withdrawal and no support at all from customer support. Customer support keeps sending the automated message that payment is in queue, or is being processed or shall be received shortly.

Withdrawal was requested over 42 hours ago. On the chat I’ve been told that it may take up to 24 hours and now that timeframe is already doubled and I am still without my funds.

I had another withdrawal which was rejected on Friday, due to a missing document. This was rejected (therefore it was checked) within an hour and 50 minutes. So clearly there’s a huge discrepancy between that time frame and 42 hours. I cannot accept that to reject it takes 2 hours but to effect a withdrawal it takes over 42 hours and counting.

I sent two emails too. I received the same reply on both, payment is in queue or being processed which is obviously a standardized automated message as I read it a million times since Saturday.

Following the email to add insult to injury, I was asked whether I was satisfied the customer support. I chose that I’m not, to my surprise system generates an error when trying to give negative feedback.

Leaves a lot to be desired for a casino stating that they have fast withdrawals. Also what I demand is at least a decent update and not the random generic email or message as not it’s become unacceptable. Till now, I had to commence 8 chats all leading nowhere.

staus Resolved
$1500

Complaint Statistics

Resolved 30
Avg. Amount $ 4,221
Avg. Complaint Duration 5 days
Avg. Response Time 2 days

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Player rating
8.2/10 176 reviews

Top reviews from our players

Gunsbet is the best casino I've played at by far. My documents are approved almost instantly, even on weekends, and their withdrawal process is lightning fast. They have a great range of games, and they give regular small bonuses. Keep up the good work, people!

Dear NIKOGOSYAN.VAGE, Thank you for taking the time to write a positive review about our casino! We appreciate our players and try to meet with all needs. Moreover, one of our main purposes is to provide players with comfortable playing and good mood. One of the main things for players is a fast and easy withdrawal process which we try to ensure:) We wish you the best of luck ahead! Kindest regards, GunsBet Casino Team

user avatar

Gunsbet is part of a very respected group, they have excellent chat and support and offer a great bonus. They have an excellent game selection and a first-class user interface.

Dear MAMIKI, Thank you for posting such a positive review. We are really pleased that you are enjoyed with variety of the games. We do our best to provide each player only with positive emotions and fantastic experience. Wish you to win more :) Have a great day! Kindest regards, GunsBet Casino Team

user avatar

This casino has been a regular for me, has a great list of games for an Australian player. Can't fault the customer service or the website. Would highly recommend the casino

I feel like they could offer more deposit match promotions, particularly to their regular players. They only offer the first deposit bonus plus Friday reload which is good, but if you're a regular player they should offer more. I also feel the vip program needs an overhall. I have been offered a speacial vip manager at other casinos on spending half of what i have at this casino.

I also have had poor luck at this casino considering the amount of deposits I have made. But all that comes down to is luck. I'll keep playing here as o like this casino.

Dear SCOTTKC, We appreciate your feedback on our casino. Our developers team worked hard to make our website as user-friendly as possible. We also aim at providing our players with the wide range of games to keep their experience exciting at all times. Our support team works round the clock to provide the players with all answers to their queries in no time. Thank you for mentioning the things you would like us to work on. We’ll make sure to keep that in mind in our constant developing process regarding bonus system. Warm regards, Gunsbet Casino team

user avatar

The slot games are pretty good and it loads fast enough.
I haven't played all I feel them. Maybe around half.
Apart from that it not a bad casino. It would be great to win a jackpot

Not enough free money no deposit bonuses. And also I haven't won much
Some games don't work in Australia but that's most of the casinos these days. Most of the game don't pay very much.

Dear PLAYBOY1, Thank you for such a positive review about our online casino. We always do our best to provide each player only with positive emotions and great experience. Also, we care about each player and do everything to provide with all the answers. We work on new bonuses, and try to provide with new, entertaining ones. Wish you the best of luck! Warmest regards, GunsBet Casino Team

user avatar

Gunsbet is part of a very respected group, they have excellent chat and support and offer a great bonus. They have an excellent game selection and a first-class user interface.

Deposit and withdrawal modules should be updated to offer more options. Bonuses and promotions are to be increased and wagering requirements lowered to benefit many players.

Dear ISPAN M., We appreciate you taking time and writing such nice words about our online casino. We are happy that you found another home with us, that is what we strive for every player to feel! Hope that you will be contented and continue to be our player for a long time. For our part, we promise to do our best to make your game comfortable and entertaining. Our customer support team send you their love and wish you the best of luck ;) Warm regards, GunsBet Casino Team

user avatar

Gunsbet is part of a very reputable group, they have excellent chat and support and offer great bonus. They have a superb game selection and a top of of the line interface.

I played and won 400$ on a Wednesday evening, I asked for cashout, was asked for docs as usual, provided them as usual, but they kept delaying on asking more docs, around my eco pays accounts (which I provided), contacted chat a few times and finally on Saturday chatted with very nice lady called Asya who said she would helped me solve this and asked again for the screenshot of my ecopayz which I provided, she told me now everything is good you can cashout, I cashed out for the 400$ something I had in my account and a few hours later it got cancelled again, I was starting the be a little impatient feeling I was being led on a wild goose chase... I contacted support again, this time I was told I was approved and all but I had not meeting the roll-over requirement to cash out... why did I take them 4-5 days to tell me that, I should have been told this right away first time my cash out was cancelled, not after 4 days... anyways I had something like 170$ of playthrough, it's a great place to play and I had no fears or trust issue here, there in the finals and they are part of one of the best casino groups... so I just play and maybe win some more who knows, I m an experienced player with superb relationship with all major casinos, ... so I went down from 400 to 200 in a zap... Since I m no fool, as soon as my playthrough requirements were done I cashed out again and all was good, got my money and all so they are not too bad, still I do believe fellow players should know something weird has happened here ... It might be just bad chat representatives who made a mistake about the play through instead of the ecopays screenshots for cancelling my cashouts, and yes I might have run into a string of bad luck it s all possible, it just felt really weird, like we are delaying payment at all cost. Please play your balance down to 0 and deposit again like we see with other operators who keep your cash out pending for days and now by magic have all their slots go cold... I just want to share and inform fellow players. These guys are in the finals and I registered with them because of this, they should be squeaky clean!

Lekaisar

Dear DELISLEP01, Thank you for reviewing our casino. We appreciate that you enjoy our customer service. We'll do our best to keep providing the best experience for you! As for your withdrawal, all of them were cancelled during 1 hour. After every withdrawal, you were notified via email where we clarified the reason why your withdrawal was cancelled and you were informed how to make a successful withdrawal. Once you have gone through the verification process, your money was withdrawn without any problems and delays. Hopefully, there will be no further misunderstandings, and we wish you only good luck ahead! Kindest regards, GunsBet Casino Team

user avatar

Great fun with all my favourite slot never had any problem or dislike. Love the free bonuses that are given and the employees and manager are awesome. Positive and fast replies on the online chat. Love the cheap deposit options too.

Dear ATAUL31, Thank you so much for your positive review! We are very happy to be able to give you the pleasure of playing in our online casino. Thanks for mentioning our support team work and our exciting games. We hope that you will be contented and continue to be our player for a long time. From our side, we promise to do our best to make your game comfortable and entertaining. We wish you the best of luck and a lot of fun:) Warmest regards, GunsBet Casino Team

user avatar

Played in this casino and won a decent amount so far. The verification took a reasonable time. Support is quick to answer any question or concerns and withdrawal was fast after all documents are submitted and verified. I will continue to play here because I know they’re trusted casino and add new games very often.

Dear EVERYDAYPPL, We appreciate you taking the time and sharing your opinion about GunsBet Casino! Thank you for mentioning good work of support team, our fast withdrawals and the variety of games. Our support team works around the clock and always do their best to help in whatever you want. We wish you only good luck ahead. Kindest regards, GunsBet Casino Team

user avatar

Online platform is classic and simple to navigate around. They have a variety of games and their support system is super easy and answers questions on time.

Deposit and withdrawal modules should be updated to include more options. Bonuses and promotions to be increased and wagering requirements lowered to favor many players.

Dear FREDBARASA, We appreciate you praising our platform, our developers team worked hard to make our website as user-friendly as possible. We also aim at providing our players with the widest range of games to keep their experience exciting at all times. Our support team works round the clock to provide the players with all answers to their queries in no time. Thank you for mentioning the things you would like us to work on, we’ll make sure to keep that in mind in our constant developing process. Warm regards, Gunsbet Casino team

user avatar

I’m new to this casino has a number of slots I’m able to play with deposit bonus and weekly great offers for both no deposit bonus and deposit bonus.

Some slot games are restricted to Australian players due to Australian gaming regulation. Until Australian gaming laws are altered there is nothing the casino are able to do as they follow all gaming legislation

Dear STIGLETINC, Thank you so much for sharing your experience at Gunsbet Casino! We are happy that you’ve been enjoying our selection of bonus offers. Be sure to check your e-mail before Christmas, Santa is already sending out special bonuses for our beloved players ;) As for the availability of certain slots for Australian players, you are indeed true: unfortunately, it does not depend on the casino. We try to offer as much as possible, however, sometimes certain restrictions cannot be sidestepped :( We are happy to have you as our customer, wishing you lots of luck and joyful holiday season! Warm regards, Gunsbet Casino team

user avatar

Gunsbet Casino News

Read all news about Gunsbet Casino, check for updates and stay tuned for exclusive bonuses.

Kick Off the New Year in Style with GunsBet Casino's Post-Christmas Promo!
Promotion Kick Off the New Year in Style with GunsBet Casino's Post-Christmas Promo!

Slot fans, rejoice! The New Year hasn’t even started properly yet and GunsBet Casino is already off to a new adventure! This online casino has teamed up with not one, but two top-notch software providers so you can start 2021 in style.We know that the holiday season is nearly over, but don’t turn your Christmas lights just yet, because Yggdrasil and Playson’s tournaments are on at GunsBet Casino! As usual, we’re here to bring these awesome promotions closer to you, so don’t go anywhere just yet because fun is about to start!Yggdrasil 2021 Prize DropThe much beloved online slot developer Yggdrasil is hosting the 2021 Prize Drop campaign that’s bursting with rewards! 25 lucky players who come on top of this promotion that’s already live and will be running until 10 January will get a symbolic prize of €2021!The entire prize pool stands at a whopping €50,525 which, we’d say, is not bad at all for a start-of-the-year promo.Yggdrasil’s 2021 Prize Drop will reward 25 luckiest punters with €2021 each!To get in, all it takes is to play your preferred online slots from Yggdrasil and with any bet you place during the campaign, you stand a chance to instantly trigger a prize!To make things more interesting, Yggdrasil has decided to include as many slots as possible in the prize drop, leaving a little something for everyone. In total, there are 16 games that can get you one of the 25 coveted prizes. Here are some of the participating titles:Jackpot RaidersVault of FortuneJackpot ExpressHadesHyperburstCarol of the ElvesMultifly!Valley of the Gods 2Golden Fish TankChristmas TreePlayson Welcome 2021 CampaignThe highly-awaited Playson’s Welcome 2021 Campaign is upon us and it’s already in full swing at GunsBet Casino. You have until 10 January to join the post-holiday fun, or else you’ll miss your chance to grab cool prizes!Real cash prizes await at the end of the promotion and we can tell you that things are getting hot on the leaderboard!Each bet of at least €0.50 placed on the selected Playson titles will take you a step closer to the main prize of €10,000! Yep, you read that one right! But you should know that the main prize is merely a fraction of the mind-blowing prize pool worth €70,000!Any win you score will contribute to your total score and be updated in the leaderboard in real time. However, cash prizes will be awarded only after the promotion ends and credited to winners’ accounts as withdrawable cash! (We told you it was awesome!)Playson welcomes 2021 by giving a chance to win a prize from the €70,000-worth prize pool!All that’s left is to point you to 10 participating titles:Legend of Cleopatra: MegawaysBuffalo Power: Hold and WinSolar KingSolar QueenPearl Beauty: Hold and WinBurning Wins: classic 5 linesDiamond wins: Hold and WinSunny Fruits: Hold and WinBook of Gold: MultichanceSolar TempleSpin and Shine at GunSbet CasinoBoth of these promotions are running through 10 January; in other words, there’s four days left to join the party and be in for one of the amazing cash prizes.While at the casino, please remember to pore over the General Terms and Conditions as these will cover for any missing details and let you enjoy the promotions to the full.All that’s left to do is head over to GunsBet Casino and check out the promotions yourself. We wish you the best of luck!

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