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Gunsbet Casino

Our Rating CasinoRank
8.3/10
CasinoRank
Player Rating 176 reviews
8.2/10
176 reviews
Complaint Response 31 complaints
2 days avg. 31 complaints

AskGamblers Quick Overview

Editor's View

Gunsbet Casino lives up to its image as a reputable gambling venue, if not for its elaborate and attractive VIP program, then definitely for its broad selection of games, payment methods, and cryptocurrency options.

What we like
  • 0-24 withdrawal timeframe
  • Broad selection of cryptocurrencies
  • Mobile app available
What we don’t like
  • VIP program could offer more perks
  • No phone support
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Gunsbet Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.gunsbet.com
Established
2017
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, Finnish, German, Norwegian, Spanish, Russian, Polish, Kazakh, Portuguese, Bulgarian, Estonian, Croatian, French, Greek, Japanese, Slovak, Slovenian, Chinese, Thai, Hungarian, Korean
Casino Type
Instant Play, Mobile, Live Casino, Crypto Casino
VIP / Loyalty Program
VIP Program
Social Platforms
X, Instagram, Facebook

General Information About Gunsbet Casino

Gunsbet Casino has been one of DAMA N.V.'s staple online casinos for years now, more precisely since its launch in 2017. Since then, it seems it has only improved, adding more languages, games, and payment options.

The seemingly rough-around-the-edges Wild West theme is rounded off with excellent design, including cute avatars you can choose when you register, intuitive navigation that makes it easy to find your way around the site and games that load at lightning speed.

Scroll down for our full casino review and Gunsbet Casino player reviews.

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Complaints

Read the complaints other players have left for Gunsbet Casino. Learn more about complaints.

Show all complaints
Gunsbet Casino - Delayed payment as my withdrawals are pending for more than 48 hours
Dear AskGambler team,

I would like you to help me to withdraw my funds on GunsBet Casino as my withdrawals are pending for more than 48 hours (and in their term and condition they mentioned it should be paid within 48hours).

Quick history :

18.10 : I submitted 2 withdrawals (5000e and 2500e because their T&C have a weekly limit of 7500e). I contacted the support to know if everything was in order and they confirmed and asked me to confirm the withdraw address which I did)

19.10 : withrawal rejected because they asked me for ID and utility bill (I was fully verified but it was a long time ago, so I did not see any issue to provide the documents once again, verification took a bit less than 24hours

20.10 9am : I resubmitted the 2 withdrawals (5000 and 2500) and during the day the 2500 was approved but not the 5000 one. I contacted my VIP manager who asked me to split in 2 withdrawal of 2500 (which is strange as the limit is 5000)

20.10 11am : I proceed to the changes and I was to told to do 3 withdrawal instead of 2 so I cancelled again to do 3 withdrawal (1400, 1300 and 2300)

21.10 : 1400 paid but still no news/update about the remaining 2300 and 1300

They are clearly in breach of their T&C, I have 2 withdrawal open (2300 and 1300) and a balance of 4500 for which I will request a withdrawal next week as the weekly limit is 7500.

As I didn’t succeed to obtain clear update regarding my payment except « we do everything possible to treat them asap » I am asking to follow up with them because ai would like to understand why it’s taking so much time …

Thank you in advance for your collaboration.

I attached some printscreen as proof of what I am saying.


Best regards
Pierre
staus Resolved
€8600
Gunsbet Casino - Pending Withdrawal and Very poor customer support

Overall the main issue revolves to late “processing” of withdrawal and no support at all from customer support. Customer support keeps sending the automated message that payment is in queue, or is being processed or shall be received shortly.

Withdrawal was requested over 42 hours ago. On the chat I’ve been told that it may take up to 24 hours and now that timeframe is already doubled and I am still without my funds.

I had another withdrawal which was rejected on Friday, due to a missing document. This was rejected (therefore it was checked) within an hour and 50 minutes. So clearly there’s a huge discrepancy between that time frame and 42 hours. I cannot accept that to reject it takes 2 hours but to effect a withdrawal it takes over 42 hours and counting.

I sent two emails too. I received the same reply on both, payment is in queue or being processed which is obviously a standardized automated message as I read it a million times since Saturday.

Following the email to add insult to injury, I was asked whether I was satisfied the customer support. I chose that I’m not, to my surprise system generates an error when trying to give negative feedback.

Leaves a lot to be desired for a casino stating that they have fast withdrawals. Also what I demand is at least a decent update and not the random generic email or message as not it’s become unacceptable. Till now, I had to commence 8 chats all leading nowhere.

staus Resolved
$1500

Complaint Statistics

Resolved 30
Avg. Amount $ 4,221
Avg. Complaint Duration 5 days
Avg. Response Time 2 days

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Player rating
8.2/10 176 reviews

Top reviews from our players

Has a good variety of games from the most well-known providers, and support is quick to respond. An easy site to navigate with a decent layout. Variety of deposit options.

Other than weekly cashback, there is not much in the way of loyalty bonuses/free spins, etc. You can deposit $600 - $1000 each week, and still be declined bonuses from my experience. Quite disappointing considering the lack of bonuses on offer during the days I have time to deposit.

Dear Player, Thank you for your feedback! We’re glad to hear you enjoy our game selection, platform layout, and responsive support team. We appreciate your comments regarding bonuses — besides the weekly cashback, we also offer regular promotions such as Wednesday and Friday bonuses, as well as a daily Lucky Wheel where you can win extra rewards. We’re always working on improving our loyalty program and bonus offers to make your experience even more enjoyable. Kind regards, Gunsbet Casino Team

user avatar

Love Gunsbet 🙂
It always works. They have a lot of slots.
I have a VIP manager named Dayan, and she provides fast and perfect service. Fast to reply when I send a message. AND provide the BEST service and bonuses! 🙂 Simply PERFECT.

Dear Chris, Thank you so much for your kind words and for being a valued member of the Gunsbet family! 😊 We’re thrilled to hear that you’re enjoying our wide selection of slots and that your VIP manager, Dayan, has been providing you with fast, attentive, and top-level service — we’ll be sure to pass your compliments along to her! Your satisfaction and loyalty mean the world to us. If there’s ever anything you need, don’t hesitate to reach out. Wishing you the best of luck and many big wins! 🍀 Warm regards, Gunsbet Casino Team

user avatar

I love gunsbet casino. Fast service and fast payout. I have a VIP manager named Dayan. She provides SUPER service. And is always there to help, if needed. And providing service, talk, bonuses... perfect, perfect, perfect.

Dear Chris, Thank you for your amazing feedback! 🌟 We're truly happy to hear that you're enjoying your experience at Gunsbet, especially with our fast service and payouts. It’s fantastic to know that your VIP manager Dayan has been providing you with such outstanding support — she’ll be thrilled to hear your kind words! We’re honored to have you with us and will keep doing our best to make every moment at Gunsbet perfect for you. Wishing you continued fun and great luck! 🎰🍀 Warm regards, Gunsbet Casino Team

user avatar

Great vip manager, good range of games, and has never had any issues so far. Always had my payments processed with in 24 hours. Easy to navigate website. Been using them for 5+ years.

Could have more popular providers it has some like prag but missing, elk, Isoftbet, no limit, hacksaw, relax. Depending on your withdrawal method, it can take 3-4 days.

Dear player, Thank you so much for your continued trust and loyalty over the past 5+ years — it truly means a lot to us! 🙏 We're delighted to hear that you've had smooth experiences with our platform, fast payouts, and excellent support from your VIP manager. Your positive feedback on the website and game selection is much appreciated. We also truly value your suggestions regarding game providers. We’re always working to expand our offering and will share your feedback with the relevant team. Regarding withdrawal times — while many methods are processed quickly, we understand how important speed is and are continuously looking to optimize this further. Thanks again for being with us — we look forward to providing you with many more years of great service and entertainment! 🎰 Warm regards, Gunsbet Casino Team

user avatar

he live chat support is quick and professional, and the platform offers plenty of secure payment methods. The website is optimized for mobile use, offering a seamless experience on smaller screens. Free spins on registration are a nice touch.

The bonus offers are quite generic, and the lack of exclusive games is a letdown for experienced players. The selection of table games is limited, and the VIP rewards take a long time to unlock.

Dear Theo_J86, Thank you for taking the time to share your thoughts with us. We are delighted to hear that you've had a positive experience with our live chat support, mobile platform, and secure payment methods. We're also glad you enjoyed the free spins on registration! We truly appreciate your constructive feedback regarding our bonus offers and game selection. We're constantly working to improve and expand our offerings, and we’ll take your comments into account as we look to introduce more exclusive games and enhance the VIP rewards program. Your input is invaluable in helping us create a better experience for all players. We’re committed to providing a variety of options and ensuring that all players, whether new or experienced, find something to enjoy. Please feel free to reach out to us at any time if you have additional suggestions or need assistance. Thank you again for sharing your experience, and we look forward to continuing to provide you with great service and gaming opportunities. Best Regards, Gunsbet Casino Team

user avatar

Gunsbet is a great platform to use as the interface is easily navigated. It has a wide variety of games and live tables also which is amazing. I love playing with Gunsbet and I also love my VIP manager Emily who is always there to help me whenever I ask and never takes long to reply to me.
If you are looking for a new casino to play with, stop looking because Gunsbet is the one you want. So sign up and don't forget to use your welcome bonuses as well as the weekly bonuses too.
Like me you will have an amazing time playing at Gunsbet and I hope you have the absolute best of luck.
See you there 😁

Nothing, Gunsbet is a great casino and has everything you need and everything you want. From bonuses to exchanging your built up points for money to play games. Depositing is easy with a wide variety of methods.

Dear Nutbeam, Thank you so much for your kind and detailed review! We’re thrilled to hear that you’re enjoying everything Gunsbet has to offer, from our wide variety of games and live tables to the easy-to-navigate interface. It’s fantastic to know that you’re also enjoying the VIP experience with Emily! We are proud of the support our team provides, and it’s great to hear that Emily has been able to assist you so effectively. We’re also pleased that our bonuses, point exchange system, and diverse deposit options have made your experience even more enjoyable. Your positive feedback truly means a lot to us, and we’re so happy to have you as part of the Gunsbet community. We hope your future gaming sessions are just as exciting and rewarding, and we look forward to welcoming you back soon. Best of luck, and thank you again for being a part of Gunsbet!

user avatar

Gunsbet takes me on a journey to the Wild West with its captivating theme and exciting array of games. Whether I'm looking to play slots or eager for the thrill of live dealer games, Gunsbet has it all. The loyalty program offers great rewards, and their diverse banking options provide convenience. With Gunsbet, every gaming session feels like a new adventure.

There is nothing wrong with that. I've been playing at this casino for a long time, good payouts, verification is also fast and high quality. Managers do their job quickly and efficiently.

Dear Kaena, Thank you so much for your fantastic review! We're thrilled to hear that Gunsbet has provided you with a captivating Wild West experience and that you enjoy the variety of games we offer. Whether it's slots or live dealer games, our goal is to create a dynamic gaming atmosphere that keeps our players entertained and engaged. It's also wonderful to know that you're enjoying the rewards from our loyalty program and the convenience of our diverse banking options. We’re particularly pleased that you've had such a positive experience with our fast and efficient payouts, as well as the quality of our verification process. Our team always strives to deliver a seamless and enjoyable experience for every player, and it’s great to hear that our managers have been able to assist you efficiently. Thank you for being a loyal player, and we look forward to providing you with many more thrilling adventures! Best regards, Gunsbet Casino Team

user avatar
Inactive user
3/10

Very slow payout especially for a Dama casino, at 45 hours and still pending. I asked support many times and there answer is they are too busy. Of coarse it’s not. I just waiting cause they did give me one answer yesterday it shouldn’t take longer than 48 hours. Let’s see

Dear Kemverly, Thank you for sharing your feedback. We sincerely apologize for the delay you experienced with your payout. We understand how frustrating this can be, and we are constantly working to improve our payout processing times. Our usual goal is to ensure that all withdrawals are processed as quickly as possible, and we regret that this did not meet your expectations during your recent experience. We appreciate your patience and the time you took to reach out to our support team. While there may have been an unusually high volume of requests, please rest assured that we value your concerns and are committed to providing faster responses and services moving forward. If you encounter any further issues or need additional assistance, don’t hesitate to contact us directly. We look forward to resolving any concerns and continuing to provide you with the gaming experience you expect from Gunsbet. Best regards, Gunsbet Casino Team

user avatar

I do agree that this casino is one of the best! Personally, I only play on certified casino, and with Gunsbet I've never been disappointed. Especially thanks to customer support who is doing an amazing job.

Dear alixcagliss, Thank you so much for your kind words! We're thrilled to hear that you consider us one of the best casinos. We take great pride in providing a certified and reliable gaming experience. Our dedicated customer support team is always here to assist you, and we're glad to know they've made a positive impression on you. We look forward to welcoming you back for more exciting moments at Gunsbet Casino! Best Regards, Gunsbet Casino Team

user avatar

Wide selection of games which I like. At the beginning casino lets you win but after that chances are significantly reduced which make playing less satisfying.

After some big wins casino deleted 80% of my favorites wazdan game's. At the end they removed suddenly my withdraw method without any warning forcing me to use Mifinity which I don't want to. That's not acceptable! Processing withdraw take sometimes 5 business day.

Dear seb8, First and foremost, we appreciate you taking the time to share your experience at Gunsbet. It's feedback from users like you that helps us continually refine our services. We're delighted to hear that you've enjoyed our wide selection of games. It's our priority to offer diverse gaming options that cater to our players' preferences. Please be assured that our games operate with certified Random Number Generators to ensure fair play at all times. However, we deeply regret the concerns you've raised. We understand how crucial it is for our players to access their favorite games, and we apologize for any inconvenience caused by the removal of certain titles. Additionally, changes to payment methods, especially withdrawal options, should always be communicated in advance. We acknowledge that the sudden change affected your experience negatively, and we genuinely apologize for the oversight. Our team is already looking into your concerns about withdrawal processing times to ensure that we maintain efficiency. Kindly get in touch with our customer support for a more detailed discussion. We value your membership with Gunsbet and strive to address any issues promptly to ensure you have a satisfactory gaming journey with us. Best Regards, Gunsbet Casino Team

user avatar

Gunsbet Casino News

Read all news about Gunsbet Casino, check for updates and stay tuned for exclusive bonuses.

Kick Off the New Year in Style with GunsBet Casino's Post-Christmas Promo!
Promotion Kick Off the New Year in Style with GunsBet Casino's Post-Christmas Promo!

Slot fans, rejoice! The New Year hasn’t even started properly yet and GunsBet Casino is already off to a new adventure! This online casino has teamed up with not one, but two top-notch software providers so you can start 2021 in style.We know that the holiday season is nearly over, but don’t turn your Christmas lights just yet, because Yggdrasil and Playson’s tournaments are on at GunsBet Casino! As usual, we’re here to bring these awesome promotions closer to you, so don’t go anywhere just yet because fun is about to start!Yggdrasil 2021 Prize DropThe much beloved online slot developer Yggdrasil is hosting the 2021 Prize Drop campaign that’s bursting with rewards! 25 lucky players who come on top of this promotion that’s already live and will be running until 10 January will get a symbolic prize of €2021!The entire prize pool stands at a whopping €50,525 which, we’d say, is not bad at all for a start-of-the-year promo.Yggdrasil’s 2021 Prize Drop will reward 25 luckiest punters with €2021 each!To get in, all it takes is to play your preferred online slots from Yggdrasil and with any bet you place during the campaign, you stand a chance to instantly trigger a prize!To make things more interesting, Yggdrasil has decided to include as many slots as possible in the prize drop, leaving a little something for everyone. In total, there are 16 games that can get you one of the 25 coveted prizes. Here are some of the participating titles:Jackpot RaidersVault of FortuneJackpot ExpressHadesHyperburstCarol of the ElvesMultifly!Valley of the Gods 2Golden Fish TankChristmas TreePlayson Welcome 2021 CampaignThe highly-awaited Playson’s Welcome 2021 Campaign is upon us and it’s already in full swing at GunsBet Casino. You have until 10 January to join the post-holiday fun, or else you’ll miss your chance to grab cool prizes!Real cash prizes await at the end of the promotion and we can tell you that things are getting hot on the leaderboard!Each bet of at least €0.50 placed on the selected Playson titles will take you a step closer to the main prize of €10,000! Yep, you read that one right! But you should know that the main prize is merely a fraction of the mind-blowing prize pool worth €70,000!Any win you score will contribute to your total score and be updated in the leaderboard in real time. However, cash prizes will be awarded only after the promotion ends and credited to winners’ accounts as withdrawable cash! (We told you it was awesome!)Playson welcomes 2021 by giving a chance to win a prize from the €70,000-worth prize pool!All that’s left is to point you to 10 participating titles:Legend of Cleopatra: MegawaysBuffalo Power: Hold and WinSolar KingSolar QueenPearl Beauty: Hold and WinBurning Wins: classic 5 linesDiamond wins: Hold and WinSunny Fruits: Hold and WinBook of Gold: MultichanceSolar TempleSpin and Shine at GunSbet CasinoBoth of these promotions are running through 10 January; in other words, there’s four days left to join the party and be in for one of the amazing cash prizes.While at the casino, please remember to pore over the General Terms and Conditions as these will cover for any missing details and let you enjoy the promotions to the full.All that’s left to do is head over to GunsBet Casino and check out the promotions yourself. We wish you the best of luck!

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