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Gunsbet Casino

Our Rating CasinoRank
8.3/10
CasinoRank
Player Rating 176 reviews
8.2/10
176 reviews
Complaint Response 31 complaints
2 days avg. 31 complaints

AskGamblers Quick Overview

Editor's View

Gunsbet Casino lives up to its image as a reputable gambling venue, if not for its elaborate and attractive VIP program, then definitely for its broad selection of games, payment methods, and cryptocurrency options.

What we like
  • 0-24 withdrawal timeframe
  • Broad selection of cryptocurrencies
  • Mobile app available
What we don’t like
  • VIP program could offer more perks
  • No phone support
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Gunsbet Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.gunsbet.com
Established
2017
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, Finnish, German, Norwegian, Spanish, Russian, Polish, Kazakh, Portuguese, Bulgarian, Estonian, Croatian, French, Greek, Japanese, Slovak, Slovenian, Chinese, Thai, Hungarian, Korean
Casino Type
Instant Play, Mobile, Live Casino, Crypto Casino
VIP / Loyalty Program
VIP Program
Social Platforms
X, Instagram, Facebook

General Information About Gunsbet Casino

Gunsbet Casino has been one of DAMA N.V.'s staple online casinos for years now, more precisely since its launch in 2017. Since then, it seems it has only improved, adding more languages, games, and payment options.

The seemingly rough-around-the-edges Wild West theme is rounded off with excellent design, including cute avatars you can choose when you register, intuitive navigation that makes it easy to find your way around the site and games that load at lightning speed.

Scroll down for our full casino review and Gunsbet Casino player reviews.

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Complaints

Read the complaints other players have left for Gunsbet Casino. Learn more about complaints.

Show all complaints
Gunsbet Casino - Delayed payment as my withdrawals are pending for more than 48 hours
Dear AskGambler team,

I would like you to help me to withdraw my funds on GunsBet Casino as my withdrawals are pending for more than 48 hours (and in their term and condition they mentioned it should be paid within 48hours).

Quick history :

18.10 : I submitted 2 withdrawals (5000e and 2500e because their T&C have a weekly limit of 7500e). I contacted the support to know if everything was in order and they confirmed and asked me to confirm the withdraw address which I did)

19.10 : withrawal rejected because they asked me for ID and utility bill (I was fully verified but it was a long time ago, so I did not see any issue to provide the documents once again, verification took a bit less than 24hours

20.10 9am : I resubmitted the 2 withdrawals (5000 and 2500) and during the day the 2500 was approved but not the 5000 one. I contacted my VIP manager who asked me to split in 2 withdrawal of 2500 (which is strange as the limit is 5000)

20.10 11am : I proceed to the changes and I was to told to do 3 withdrawal instead of 2 so I cancelled again to do 3 withdrawal (1400, 1300 and 2300)

21.10 : 1400 paid but still no news/update about the remaining 2300 and 1300

They are clearly in breach of their T&C, I have 2 withdrawal open (2300 and 1300) and a balance of 4500 for which I will request a withdrawal next week as the weekly limit is 7500.

As I didn’t succeed to obtain clear update regarding my payment except « we do everything possible to treat them asap » I am asking to follow up with them because ai would like to understand why it’s taking so much time …

Thank you in advance for your collaboration.

I attached some printscreen as proof of what I am saying.


Best regards
Pierre
staus Resolved
€8600
Gunsbet Casino - Pending Withdrawal and Very poor customer support

Overall the main issue revolves to late “processing” of withdrawal and no support at all from customer support. Customer support keeps sending the automated message that payment is in queue, or is being processed or shall be received shortly.

Withdrawal was requested over 42 hours ago. On the chat I’ve been told that it may take up to 24 hours and now that timeframe is already doubled and I am still without my funds.

I had another withdrawal which was rejected on Friday, due to a missing document. This was rejected (therefore it was checked) within an hour and 50 minutes. So clearly there’s a huge discrepancy between that time frame and 42 hours. I cannot accept that to reject it takes 2 hours but to effect a withdrawal it takes over 42 hours and counting.

I sent two emails too. I received the same reply on both, payment is in queue or being processed which is obviously a standardized automated message as I read it a million times since Saturday.

Following the email to add insult to injury, I was asked whether I was satisfied the customer support. I chose that I’m not, to my surprise system generates an error when trying to give negative feedback.

Leaves a lot to be desired for a casino stating that they have fast withdrawals. Also what I demand is at least a decent update and not the random generic email or message as not it’s become unacceptable. Till now, I had to commence 8 chats all leading nowhere.

staus Resolved
$1500

Complaint Statistics

Resolved 30
Avg. Amount $ 4,221
Avg. Complaint Duration 5 days
Avg. Response Time 2 days

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Player rating
8.2/10 176 reviews

Top reviews from our players

Online support very fast as usual. Thanks to gunsbet casino i will never gamble online again :D

I'm very surprised on the delay with my 5th withdrawal now they want more identification and using every trick in the book to slow it down.

Dear POKIESKING, we are sorry to read about your negative experience you've faced by withdrawal, but the reason of this sad deley was the request of the additional document to complete verification procedure. After the requested document has been uploaded, the withdrawal has been successfully processed. We apologize for any inconveniences caused and hope you'll enjoy playing and winning at Gunsbet casino. Have a nice day! Kind regards, Gunsbet Casino Team.

user avatar

Nice games.
Many payment options
I can reall not tell any more positiv things. This i just my opinion

Very bad bonus politic.
Chat is not helpful and not friendly.

They offer a bonus which is available from friday to sunday. After i depsited they told me the bonus is only available on friday. So the player gets wrong information. Sorry, but this is really bad.
After 300 euro deposits they offer you 50 freespins size 10cent. No Thank you.
Have a good luck at everything before you deposit.

Dear DONJOHNJOE, thank you for the feedback! We are terribly sorry for the inconveniences caused and we’d like to ask you kindly to contact us via email [email protected] to let us offer you some nice individual deposit or no deposit bonus to compensate this case. Have a great day! Kind Regards, Gunsbet Casino Team

user avatar
Inactive user
3/10

Gunsbet is very good, fast cashouts and always chat representives there to help you.

Disliked that there was poor info about the need of bonus code except in the t&c, it made me loose my first deposit bonus so I got nothing. Please provide correct info also in the mails and ads. It's not that hard. Most Direx casino adds the bonus automatically. Also a bit slower withdrawals than other Direx limited casinos. The restriction to only add bgaming to play with bonus money makes it a little worse also. So 3 stars because it's a direx limited casino though.

Dear NIICKIIZZ, thank you for your time and for reviewing Gunsbet casino! We apologize for the inconveniences caused, but, unfortunately, bonus code is indeed needed to get deposit bonus. You may find complete information regarding proper codes and bonuses on our webpage, Bonus terms and conditions section. Besides, feel free to contact our LiveChat 24/7 to get match bonus after depositing. We’d also like to mention, that with bonus money you may play slots of different providers, only Bgaming slots should be played while wagering the winnings obtained from sign up free spins bonus. Wish you a nice week! Kind regards, Gunsbet casino team.

user avatar

I deposited 19.50 and found out that I am not allowed to play because I am a player from the Netherlands, they cannot process the withdrawal either because the minimum is 20 euros. So here I am without my money and my account closed. Stay away from these unfriendly live chat employees

Dear NLMICHAEL, Sorry for any inconveniences caused, could you please contact us via e-mail so we could revise your account. We do not confiscate funds from our players without a solid reason. We are always willing to help our customers with all of the possible issues they could face We do have several solutions regarding your issue so please do not hesitate to contact us :) Have a nice day! Best Regards, Gunsbet Casino Team

user avatar

I've been meaning to sign up at Gunsbet Casino for the past several months, but only got to do it very recently. Its welcoming offer is not that bad after all, with a 100% deposit bonus and 100 free spins, but the free spins would only be given at 20 free spins over 5 days - something that I don't like at all. Give me all free spins at once, or none at all! I simply hate getting small miserable crumbs of cookies!

Games selection is also not bad, with the usual favourite game providers like Microgaming, NetEnt, Thunderkick, Nyx Interactive and so on, but Play'nGo is unfortunately missing! Nowadays, Play'nGo games seem to be much hotter than the rest, whilst new games from Microgaming, NetEnt, Quickspin, and others, are definitely cold ones, so not having Play'nGo games may make a big difference to discerning players. Not really to me though, because as long as I can have my few favourite games to play on, I'm okay with that.

What I also found missing is the provision to list out my favourite games, for easier searching and playing, which is more convenient and preferable than using the 'search' facility all the time. However, I like the '+' button at the right side of the playscreen, which provides for increasing the playscreen to the desired size. No need for zooming or switching over to full screen mode, which do not always provide the desired results anyway.

The welcome package only consists of one offer, for the first deposit only, so subsequent deposits need to use whatever other offers are prevailing at any moment in time. Not that good, in my opinion. The free spins are given on the game West Town, which is yet another not-good-thing for me, simply because that game sucks! I've played the game several times before, but have never liked it, not even one little bit! So that made the overall welcome package not so good to me.

Playing my favourite Finn game wasn't that good either, managing to get only 12 keys with a $40 starting bankroll, which I could usually get with just $20! A lot of times, the spins would come empty, in stretches of 15 spins and more at a time, which isn't good at all. The less of this, the better the game would play.

What irritated me the most, was the casino's KYC team! After submitting my documents, they sent me a reply saying that my ID documents were not approved, simply because it was a scanned copy! Not only that, my bank statement and phone bill remained pending - for god knows what! Apparently, they don't accept scanned copies of my ID, and wanted photos instead! Okay, so I sent them photos of my ID on the very same day, hoping for a quick approval, but guess what? Nothing happened! What the argh! I got furious when after more than 24 hours had passed and not a single reply from them! I then wrote them a cynical email, and requested for an immediate closure of my account! With such a team, I wouldn't want to waste my time and money on them! My account got closed soon after!

nothing

I made a deposit with 100% bonus (in german site)... I read terms before I deposit, because I have seen some bad sites with hidden rules, but there was nothing negative for me I can see in the terms (for example 3x cashout, restricted providers/games...)
But when I want to play first slot - Moon Princess (Play´N Go) there comes an error that I can not play this game with bonus money.

I tried Reactoons and Book of Dead and there comes the same... so I write to live chat. They say that in terms stands that you can only play BGaming games with bonus money, but in my (german) terms there stands nothing about this. I send them a copy of the terms that I have and they say it is a mistake in the german version.

So the only way to play them is cancel my bonus and play with real money. I wanted to withdraw my money, because I wouldnt make a deposit, when I can only play ONE provider - and this provider was BGaming :(
And of course I needed to wager the deposit 3 times before I can withdraw it!
So at the end I lose my money and thats it with this casino...

Dear UGLYKIDJOE4455, We are sorry for the inconveniences caused, but we'll clarify you the whole case: The point is that our rule in Bonus Terms and conditions regarding wagering in BGaming slots is referred to no deposit freespins which every player that signs up at our casino can get   We do have several games which cannot be played while you do have active deposit bonus. However, we do have plenty of awesome slots from different providers which you can freely play with your bonus money   Please, if you need any assistance at any time - contact our awesome support team, which is available 24/7 Thank you for the understanding! Best Regards, Gunsbet Casino Team

user avatar
Inactive user
2/10

Good collection of my favorit slots from Netent and Microgaming

They send 100% bonus code what cannot add during deposit, ”Unable to add bonus code” Unfortunately I don't take screenshot. Right after deposit same code added without problem. I try to ask live chat but no one available 10-15 minutes. I send email, no one answer. Next day they say sorry and say I don't add code and offer 20 fs.

Dear MIRAK, Thank you for the feedback! Sorry for the inconveniences caused. We can offer you individual deposit bonus if you would like to compensate this case. Please, contact our support team so they can provide you e-mail which you can contact to claim individual bonuses Have a great day! Kind Regards, Gunsbet Casino Team

user avatar

Good and easy to play at casino. I had a little trouble having to remjnd them to add the 20 free spins each day as part of the first deposit welcome bonus but apart from that its been fair and happy going.

Dear DAV9MM, Thank you for your kind words! Do not hesitate to contact our awesome Livechat Support Team anytime 24/7 They will try to do their best to make feel comfortable playing at our casino! Have a great day! Kind Regards, Gunsbet Casino Team

user avatar

Best new casino. Very nice bonus program. Helpfull and frendly live chat support. Really fast withdrawal. Extremely comfortable website for playing slots.

Dear WIND, Thank you for your kind words! This does really help us to move forward with such awesome reviews :) If you do have any suggestions regarding the casino work - please, do not hesitate to contact us anytime you would like Have a great day! Kind Regards, Gunsbet Casino Team

user avatar

This casino is a first-class one when it comes to customer service. The live chat guys are always helpful and most friendly. Had some issues with bonuses and they patiently sorted it out for me. Plus, they have a great collection of games which I love to play!

Just feel like the wagering requirements is too much at times. I still have few bonuses to get rid of. . . but that’s my fault I guess. Greedy for bonuses LOL!

Dear STEF45, Thank you for your feedback! If you are in search of good bonuses, please, contact our livechat support team, we are pretty sure we can offer you good ones :) Have a great day! Kind Regards, Gunsbet Casino Team

user avatar

Gunsbet Casino News

Read all news about Gunsbet Casino, check for updates and stay tuned for exclusive bonuses.

Kick Off the New Year in Style with GunsBet Casino's Post-Christmas Promo!
Promotion Kick Off the New Year in Style with GunsBet Casino's Post-Christmas Promo!

Slot fans, rejoice! The New Year hasn’t even started properly yet and GunsBet Casino is already off to a new adventure! This online casino has teamed up with not one, but two top-notch software providers so you can start 2021 in style.We know that the holiday season is nearly over, but don’t turn your Christmas lights just yet, because Yggdrasil and Playson’s tournaments are on at GunsBet Casino! As usual, we’re here to bring these awesome promotions closer to you, so don’t go anywhere just yet because fun is about to start!Yggdrasil 2021 Prize DropThe much beloved online slot developer Yggdrasil is hosting the 2021 Prize Drop campaign that’s bursting with rewards! 25 lucky players who come on top of this promotion that’s already live and will be running until 10 January will get a symbolic prize of €2021!The entire prize pool stands at a whopping €50,525 which, we’d say, is not bad at all for a start-of-the-year promo.Yggdrasil’s 2021 Prize Drop will reward 25 luckiest punters with €2021 each!To get in, all it takes is to play your preferred online slots from Yggdrasil and with any bet you place during the campaign, you stand a chance to instantly trigger a prize!To make things more interesting, Yggdrasil has decided to include as many slots as possible in the prize drop, leaving a little something for everyone. In total, there are 16 games that can get you one of the 25 coveted prizes. Here are some of the participating titles:Jackpot RaidersVault of FortuneJackpot ExpressHadesHyperburstCarol of the ElvesMultifly!Valley of the Gods 2Golden Fish TankChristmas TreePlayson Welcome 2021 CampaignThe highly-awaited Playson’s Welcome 2021 Campaign is upon us and it’s already in full swing at GunsBet Casino. You have until 10 January to join the post-holiday fun, or else you’ll miss your chance to grab cool prizes!Real cash prizes await at the end of the promotion and we can tell you that things are getting hot on the leaderboard!Each bet of at least €0.50 placed on the selected Playson titles will take you a step closer to the main prize of €10,000! Yep, you read that one right! But you should know that the main prize is merely a fraction of the mind-blowing prize pool worth €70,000!Any win you score will contribute to your total score and be updated in the leaderboard in real time. However, cash prizes will be awarded only after the promotion ends and credited to winners’ accounts as withdrawable cash! (We told you it was awesome!)Playson welcomes 2021 by giving a chance to win a prize from the €70,000-worth prize pool!All that’s left is to point you to 10 participating titles:Legend of Cleopatra: MegawaysBuffalo Power: Hold and WinSolar KingSolar QueenPearl Beauty: Hold and WinBurning Wins: classic 5 linesDiamond wins: Hold and WinSunny Fruits: Hold and WinBook of Gold: MultichanceSolar TempleSpin and Shine at GunSbet CasinoBoth of these promotions are running through 10 January; in other words, there’s four days left to join the party and be in for one of the amazing cash prizes.While at the casino, please remember to pore over the General Terms and Conditions as these will cover for any missing details and let you enjoy the promotions to the full.All that’s left to do is head over to GunsBet Casino and check out the promotions yourself. We wish you the best of luck!

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