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Gunsbet Casino

Our Rating CasinoRank
8.3/10
CasinoRank
Player Rating 176 reviews
8.2/10
176 reviews
Complaint Response 31 complaints
2 days avg. 31 complaints

AskGamblers Quick Overview

Editor's View

Gunsbet Casino lives up to its image as a reputable gambling venue, if not for its elaborate and attractive VIP program, then definitely for its broad selection of games, payment methods, and cryptocurrency options.

What we like
  • 0-24 withdrawal timeframe
  • Broad selection of cryptocurrencies
  • Mobile app available
What we don’t like
  • VIP program could offer more perks
  • No phone support
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Gunsbet Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.gunsbet.com
Established
2017
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, Finnish, German, Norwegian, Spanish, Russian, Polish, Kazakh, Portuguese, Bulgarian, Estonian, Croatian, French, Greek, Japanese, Slovak, Slovenian, Chinese, Thai, Hungarian, Korean
Casino Type
Instant Play, Mobile, Live Casino, Crypto Casino
VIP / Loyalty Program
VIP Program
Social Platforms
X, Instagram, Facebook

General Information About Gunsbet Casino

Gunsbet Casino has been one of DAMA N.V.'s staple online casinos for years now, more precisely since its launch in 2017. Since then, it seems it has only improved, adding more languages, games, and payment options.

The seemingly rough-around-the-edges Wild West theme is rounded off with excellent design, including cute avatars you can choose when you register, intuitive navigation that makes it easy to find your way around the site and games that load at lightning speed.

Scroll down for our full casino review and Gunsbet Casino player reviews.

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Complaints

Read the complaints other players have left for Gunsbet Casino. Learn more about complaints.

Show all complaints
Gunsbet Casino - Delayed payment as my withdrawals are pending for more than 48 hours
Dear AskGambler team,

I would like you to help me to withdraw my funds on GunsBet Casino as my withdrawals are pending for more than 48 hours (and in their term and condition they mentioned it should be paid within 48hours).

Quick history :

18.10 : I submitted 2 withdrawals (5000e and 2500e because their T&C have a weekly limit of 7500e). I contacted the support to know if everything was in order and they confirmed and asked me to confirm the withdraw address which I did)

19.10 : withrawal rejected because they asked me for ID and utility bill (I was fully verified but it was a long time ago, so I did not see any issue to provide the documents once again, verification took a bit less than 24hours

20.10 9am : I resubmitted the 2 withdrawals (5000 and 2500) and during the day the 2500 was approved but not the 5000 one. I contacted my VIP manager who asked me to split in 2 withdrawal of 2500 (which is strange as the limit is 5000)

20.10 11am : I proceed to the changes and I was to told to do 3 withdrawal instead of 2 so I cancelled again to do 3 withdrawal (1400, 1300 and 2300)

21.10 : 1400 paid but still no news/update about the remaining 2300 and 1300

They are clearly in breach of their T&C, I have 2 withdrawal open (2300 and 1300) and a balance of 4500 for which I will request a withdrawal next week as the weekly limit is 7500.

As I didn’t succeed to obtain clear update regarding my payment except « we do everything possible to treat them asap » I am asking to follow up with them because ai would like to understand why it’s taking so much time …

Thank you in advance for your collaboration.

I attached some printscreen as proof of what I am saying.


Best regards
Pierre
staus Resolved
€8600
Gunsbet Casino - Pending Withdrawal and Very poor customer support

Overall the main issue revolves to late “processing” of withdrawal and no support at all from customer support. Customer support keeps sending the automated message that payment is in queue, or is being processed or shall be received shortly.

Withdrawal was requested over 42 hours ago. On the chat I’ve been told that it may take up to 24 hours and now that timeframe is already doubled and I am still without my funds.

I had another withdrawal which was rejected on Friday, due to a missing document. This was rejected (therefore it was checked) within an hour and 50 minutes. So clearly there’s a huge discrepancy between that time frame and 42 hours. I cannot accept that to reject it takes 2 hours but to effect a withdrawal it takes over 42 hours and counting.

I sent two emails too. I received the same reply on both, payment is in queue or being processed which is obviously a standardized automated message as I read it a million times since Saturday.

Following the email to add insult to injury, I was asked whether I was satisfied the customer support. I chose that I’m not, to my surprise system generates an error when trying to give negative feedback.

Leaves a lot to be desired for a casino stating that they have fast withdrawals. Also what I demand is at least a decent update and not the random generic email or message as not it’s become unacceptable. Till now, I had to commence 8 chats all leading nowhere.

staus Resolved
$1500

Complaint Statistics

Resolved 30
Avg. Amount $ 4,221
Avg. Complaint Duration 5 days
Avg. Response Time 2 days

Review this casino

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Player rating
8.2/10 176 reviews

Top reviews from our players

Great new casino!!
Manage to wager first 2 bonuses,
support is first class,
Super fast withdrawals and account verification. I made my withdrawal request around 2:30 in the morning and at the same time I uploaded documents for verification... at 3:00 my account was verified and withdrawal accepted. Crazy thing! The second withdrawal was accepted in 20 min, today. I had the urge to write this here because they really deserve it! You don't get that kind of service in many places. So if somebody is looking for new place to play I highly recommended GUNSBET CASINO!
Good luck to all!

Dear Jonkiton, Thank you for your feedback! Its always cool to see our satisfied customers! If you do have any suggestions regarding our casino work - please, feel free to e-mail us :) Have a great day! Kind Regards, Gunsbet Casino Team

user avatar
Inactive user
5/10

Nice support.. The Bonuses Come allways.. I dont have to go to the chat and Tell that the bonus did not come

7 have active bonus on my account.. And I was wagering my bonus.. And I did hit on the bonus round in finer reels of life slot.. Suddenly it say id connection Lost.. Thats quite normal but then you just have to restart the game.. BUT this time all of the microgaming slots did dissepear.. I did go to the chat asking about what happened.. The say id the have some technical problem with microgaming slots.. And the will fix it.. I have now being waiting for 5 days and there is still no microgaming slots.. I Will not continue my wagering before the are BACK because I have that bonus round ifiner reels of life... Normal of you have to restart the game so it will continue From where you was Left.. I Hope it will also continue now.. Even if there is many days when the game work Last time.. I Hope they will fix it before friday because I have time until friday mettään my wag

Dear Jetro, Could you please contact us via e-mail or directly in the livechat attaching the description of your problem and screenshots that may help us to solve this ASAP. We are sorry, you've had a bad experience with gaming providers but we would like to help you Eagerly waiting for your reply via e-mail/chat Kind Regards, Gunsbet Casino Team

user avatar

Nice variety of games, design minimalistic and user friendly with wild west theme is great and 55% deposit bonus on Fridays.

High wagering requirement for welcome among other casinos I played and cap only 100 USD. Lack of weekly promos. Support is answering only on letters after some time.

Dear OLOFTHEGREAT, Thank you for your feedback! We have plenty of bonuses we could offer to each player personally All you need to do - is to contact our support team via e-mail or livechat - they will provide you with all required info. We can offer cashback, regular reload bonuses, spins and etc. Just hit us :) Best Regards, Gunsbet Casino Team

user avatar

Simple design nice games. Nothing more positive cannot see.

Get offer for 200% deposited get just 100% ask for support and rood girl answered me that I put code wrong I needed to write BONUS200 but write Bonus200 and didn't get it. No warning that code wrong or something. When U asked to compensate was told that they not doing it in a rood way. I ask to delete my account and was told ok just to know for tou that we not reopen accounts. Really appreciate customers😂😂😂😂

Dear GYTISAS, Thank you for your feedback! Unfortunately, we cannot re-credit the bonus since your initial deposit has been lost already at the moment you contacted our support team. You did need to contact us right after you made a deposit and no bonus was added. Thank you for the understanding! Kind Regards, Gunsbet Casino

user avatar

Had an experience playing this casino. Good design, minimum cahout 20$.

Bonus cap for first deposit only 100$ and for the second only 50$
100 Free Spins are given in 5 days!
I have made first deposit and in two weeks the second one but didn't get second deposit bonus as only players who make first and second deposit in a week can receive it, very sad

Dear Antonis4, Our welcome bonuses have specific requirements in order to get them such as bonus codes, minimal deposit sums etc. Moreover, only welcome bonuses have maximum bonus cap. If you contact our support team - they will provide you with info regarding all possible bonuses we can offer to you :) Thank you for understanding! Best Regards, Gunsbet Casino Team

user avatar

Good set of different games and welcome, simple cheap design, maybe was created by some amateurs, impossible to reach to the support customer service, and even if they finally answered, don't expect that they will answer your questions.

Dear Albuan, Thank you for the feedback! We are trying to be better with every day :) If you want to reach our support team as soon as possible - you can also write us an e-mail (address is stated at our website). We'll do everything possible to reach you back within the shortest period of time Best Regards, Gunsbet Online Casino

user avatar
Inactive user
8/10

Very very very fast whitdraw for skrill. Whitin 1 hour. Up-to-date fast customer service and administration.

I miss the Play N Go and Big Time Gaming game providers! :)

Dear Orkodo, Thank you for the kind words! Stay with us - good news will come soon as well as technical updates and improvement of the whole casino work ;) Best Regards, Gunsbet Online Casino

user avatar

Very fast handling of documents and payouts. I uploaded the documents Thursday afternoon - they processed it almost immediately - I then made the withdrawal request Thursday evening - and had the funds on my credit card on Friday.

A great selection of games

Friendly and professional staff

Can not think of anything at the moment - it is a very nice place

Quick document review, super quick payouts, NetEnt games and great communication plus I seem to be quite lucky here!! Always a + point!!

Just need to list the document formats that are accepted so you can upload documents in the correct format straight away.

Dear GEMTWITCH, We really appreciate you taking time to write us such a kind review! We’ll continue do our best to make our players feel comfortable and satisfied while playing at the casino. Best regards, Gunsbet Casino Team.

user avatar
Inactive user
2/10

The site looks good and the layout is intuitive.

Minimal issues with deposits.

Keep sending me emails with offers and to find out im not eligible after I've made deposits.

The reps are nice but helpless. They have no on the fly promo that they can manually add.

Keep losing connection to site whilst playing is the worst. Just 10m ago i couldn't play any games. Chatted with them to find out that they have technical difficulties.

Last time depositing here.

Dear Player, Thank you for your feedback! Slots providers had small global technical updates, which took very short period of time. Now everything work just fine. We are sorry for any inconveniences caused. If you do need any assistance - please, let us know via Livechat, we will do everything possible to help ! Best Regards, Gunsbet Casino

user avatar

Gunsbet Casino News

Read all news about Gunsbet Casino, check for updates and stay tuned for exclusive bonuses.

Kick Off the New Year in Style with GunsBet Casino's Post-Christmas Promo!
Promotion Kick Off the New Year in Style with GunsBet Casino's Post-Christmas Promo!

Slot fans, rejoice! The New Year hasn’t even started properly yet and GunsBet Casino is already off to a new adventure! This online casino has teamed up with not one, but two top-notch software providers so you can start 2021 in style.We know that the holiday season is nearly over, but don’t turn your Christmas lights just yet, because Yggdrasil and Playson’s tournaments are on at GunsBet Casino! As usual, we’re here to bring these awesome promotions closer to you, so don’t go anywhere just yet because fun is about to start!Yggdrasil 2021 Prize DropThe much beloved online slot developer Yggdrasil is hosting the 2021 Prize Drop campaign that’s bursting with rewards! 25 lucky players who come on top of this promotion that’s already live and will be running until 10 January will get a symbolic prize of €2021!The entire prize pool stands at a whopping €50,525 which, we’d say, is not bad at all for a start-of-the-year promo.Yggdrasil’s 2021 Prize Drop will reward 25 luckiest punters with €2021 each!To get in, all it takes is to play your preferred online slots from Yggdrasil and with any bet you place during the campaign, you stand a chance to instantly trigger a prize!To make things more interesting, Yggdrasil has decided to include as many slots as possible in the prize drop, leaving a little something for everyone. In total, there are 16 games that can get you one of the 25 coveted prizes. Here are some of the participating titles:Jackpot RaidersVault of FortuneJackpot ExpressHadesHyperburstCarol of the ElvesMultifly!Valley of the Gods 2Golden Fish TankChristmas TreePlayson Welcome 2021 CampaignThe highly-awaited Playson’s Welcome 2021 Campaign is upon us and it’s already in full swing at GunsBet Casino. You have until 10 January to join the post-holiday fun, or else you’ll miss your chance to grab cool prizes!Real cash prizes await at the end of the promotion and we can tell you that things are getting hot on the leaderboard!Each bet of at least €0.50 placed on the selected Playson titles will take you a step closer to the main prize of €10,000! Yep, you read that one right! But you should know that the main prize is merely a fraction of the mind-blowing prize pool worth €70,000!Any win you score will contribute to your total score and be updated in the leaderboard in real time. However, cash prizes will be awarded only after the promotion ends and credited to winners’ accounts as withdrawable cash! (We told you it was awesome!)Playson welcomes 2021 by giving a chance to win a prize from the €70,000-worth prize pool!All that’s left is to point you to 10 participating titles:Legend of Cleopatra: MegawaysBuffalo Power: Hold and WinSolar KingSolar QueenPearl Beauty: Hold and WinBurning Wins: classic 5 linesDiamond wins: Hold and WinSunny Fruits: Hold and WinBook of Gold: MultichanceSolar TempleSpin and Shine at GunSbet CasinoBoth of these promotions are running through 10 January; in other words, there’s four days left to join the party and be in for one of the amazing cash prizes.While at the casino, please remember to pore over the General Terms and Conditions as these will cover for any missing details and let you enjoy the promotions to the full.All that’s left to do is head over to GunsBet Casino and check out the promotions yourself. We wish you the best of luck!

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