- Variety of games
- Instant play, mobile gaming
- 24/7 customer support via live chat, phone, e-mail
- SSL encryption
- Proven fair by iTech Labs
- 48 hours pending period for withdrawals
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GrandGames Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
GrandGames Casino is regarded by European players as the number 1 casino in Belgium, and is committed to providing its European customers with the best possible service at all times. Established in 2005, GrandGames Casino started out in Denmark, then also in Italy, and later moved over to Belgium in 2011. It is owned and operated by Sonic SA and is licensed and regulated by the Belgium Gaming Commission.
The online casino is powered by NeoGames software but also receives assistance from Net Entertainment in setting up of a gaming platform, which operates on the latest Flash technology for instant playing, both on browsers and on mobiles. A download version of the software is not available.
Even though a list of restricted countries is not mentioned in the casino’s Terms and Conditions, intending new players can always check up first on registration eligibility with the casino’s 24/7 Live Support.
Mobile Gaming
All of the 180+ games available at the casino can be accessed for instant play on Windows, iOS and Android Apps.
Security and Fairness
GrandGames Casino utilizes the latest 128-bit Secure Socket Layer (SSL) encryption technology to ensure that all sensitive data are transferred securely over the internet to their secure server, which is protected by the latest firewall. Personal information are kept confidential and secure and are not shared with any other organizations for commercial purposes.
The casino is also committed to providing fair play at all times, becoming the base for mutual prosperity for both its customers and the casino. The software RNG has been thoroughly tried, tested and certified for fairness by the independent iTech Laboratories, and also tested regularly by GrandGames Casino’s own team.
- E-Wallets 24 hours
- Bank Transfers 5-7 days
- Weekend Cashouts No
- Progressive Jackpot Wins None
Games
Most of the games at GrandGames casino are either of the Scratch Cards variety and variance, or games themed on dice, which is apparently very popular with its European players.
Where superior game graphics and sound is concerned, Gonzo’s Quest slot is the only full-featured animated 5-reel slot game available at the casino, provided by Net Entertainment. Other slot games include the newly added 5-reel slot Mighty Sphinx, the 3-reel slot Lucky Machines and the spinning wheel slot Spin the Gold.
Newly added games are Magic Spinner, Astrodice, Cubis, Monte Carlo Dice, Royal Dice and Bejeweled, while the other games include Lucky Charms, Golden Fortune, Neighbours, Lucky Eggs, The Lost Maya, Heaven or Hell? B&B, The Wild West, and many more.
Table games lovers have Classic Roulette, Roulette Royal, Blackjack, Baccarat and Joker Poker, while Dice Games players would love the new games of Astrodice, Cubis, Monte Carlo Dice and Royal Dice. Dice Games are the most popular games in Belgium.
Live Games
A Live Casino with Live Dealers is currently not available at GrandGames and there is no indication of having one in the near future.
- 080-071022
Support
At GrandGames Casino, all customers are given the ‘CARE’ treatment – ‘Customers Are Really Everything’. A professional customer support team is available 24/7/365 for any assistance, and can be contacted as below.
Complaints
Read the complaints other players have left for GrandGames Casino. Learn more about complaints.
Review this casino
Share your thoughts with other playersTop reviews from our players
This month I though of joining Grand Games casino because of their 20 free spins offer for new accounts. Besides, it is provided by Netent and Neogames softwares, and Netent is one of my favorites in gambling industry, so I decided to try this casino.
The sign up process was fast and I decided to go with instant play. But what I didn't like was the fact that in the registration form I had to provide them with my passport number. I am a quite descreet person and I don't like to give my details without a reason. I wanted to try their ND bonus of 20 free spins and then maybe make a deposit, so it just didn't make sense to me to provide them with my details. Then I contacted the live chat to ask about it and got an answer that "it's just our policy". Anyways, after few minutes of consideration, I decided to do it.
After I signed up, I claimed the free spins and they were added to my account immediately. They were for Fruity Friends slot, which is a 5 reels 25 payline slot from Neogames. The design of it is descent and I managed to get 3 euros from it. With that I went to Astro Dice slot, it has 5 reels and 20 paylines. It was pretty interesting and I placed 0.20 bets per spin. I managed to win 5 euros,but then I recklesly increased bet to 0.40 per spin and lost everything very quickly.
Overall, I had nice time there and I liked the design of casino page, the instant play worked fine as well. The live chat was very easy to contact and they answered fast too, which is good. As I can see they have a few nice promotions, however, I think I won't take them, just because all free spins they give are for Neogames and they are not my favorite at all.
I was pleasant surprised when I saw this casino, which is ranked in the 159 place of all the casinos out there. When I was reading here a AskGamblers about them I saw that they are licence in the Belgium Gaming Commission which for me its really something new. I saw one banner about this casino and they were giving 100 free spins but they were not on the Netent slot but on the Neo games.
So about the 100 free spins which I didn't get them, I only got 20 free spins and at least all the lines were active during those spins. Well I am sure that even if I got those 100 free spins, all the lines it wont be active, so I am guessing that only one line will be active. I was little disappointed, because the free spins were not on the Netent games, because I wanted to try them here. Although free spins are free spins .
So I took theirs offer sign up and played those free spins which were on the game Astro Dice.This game its very similar like Gonzo Quest, because if you hit some winning combination, those dice get crashed and the other one arrives. From playing Astrodice slot I managed to get 9.60 euros, so that was good stat to play. I continue to play this game and from the beginning I was getting solid amounts, till the next 10 rounds and after that I was getting empty spins. I never deposited at this casino so far, but as I can see, they are having nice welcome bonus of 100% so I might deposit here in the near future. I like his casino and I think that they can be trusted, although I never made cashout from them, well will try and let you know.
Good Luck!
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Hi! I recently joined GrandGames Casino after seeing that they have a good welcome bonus with free spins. This casino is powered by NetEnt and NeoGames, but honestly the main reason because I am here is NetEnt.
So I loaded their site pretty quickly and I went to see some more information about that bonus. Basically it is a 100% bonus up to 200€ with 100FS that are divided into three first day deposits. With the first deposit you will get 25FS on Astrodice worth 5€, on your second you will get 50 FS and on your third you will get 25FS. Also the WR for this bonus is 35x. So after a bit of consideration I made my account pretty quickly and I made a deposit of 25€ and took the bonus and my FS got credited immediately.
So I opened Astrodice and started playing. I only got 2.14€ from my free spins which was not much but what can I do. I kinda like the game and wanted to explore it more so I stuck around and kept playing it at 1€ bet per spin. After playing for 10 minutes I managed to lost 30€ but then suddenly I triggered my free spin feature where I had to choose a dice and of course the dice that I choose got given the lowest amount of FS which is 10. I only managed to pull out 10€ from those free spins. I continued playing the game but it just wasn't meant to be since in the next 15 of mostly empty wins i lost all my balance.
I had a good experience there, I like there support which is really kind but I have to say a bit slow even on some basic question. I did like their site but I was a bit disappointed when I saw that there are no NetEnt games there only NeoGames since it only receives assistance from NetEnt, but after I found out about this it didn't even matter since I wasted all my money on Astrodice which I like by the way despite my loss. Overall 7/10