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GoWild Casino

Player Rating 81 reviews
5.4/10
81 reviews
Complaint Response 42 complaints
2 days avg. 42 complaints
What we like
  • Over 1000 slot games
  • Wide selection of table and specialty games
  • 24/7 live chat
  • Regularly published payout reports.
  • Mobile Casino is available on all smart phone platforms
What we don’t like
  • Multiple restricted countries
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


GoWild Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.gowild.com/
Established
2008
Licences
Malta Gaming Authority
Affiliate Program
Languages
English, Finnish, German, Norwegian, French
Casino Type
Instant Play, Mobile

GoWild Casino is a Microgaming, NetEnt, Evolution Gaming, Pragmatic Play, Betsoft Gaming, Yggdrasil and Play'n Go casino with a quickly growing reputation. Unlike many other online casinos, GoWild makes a visible effort to stay professional in their business. The company's operations are licensed in Malta.

Restricted Countries

Like all other Microgaming casinos, GoWild Casino does not permit players from the US to make real money wagers.

Mobile Gaming

Players who enjoy gaming on the go can load up GoWild mobile casino on their compatible smartphones and log in with their account instantly. This mobile casino gives you the opportunity to play different slots and table games regardless of where you are.

Security and Fairness

The casino keeps all of its players' sensitive data encrypted with 128-bit SSL encryption. Since the company requires verification documentation before withdrawals can be processed, knowing that this information is being kept safe is of the utmost importance.

GoWild does what all casinos should do: publish their payout percentages and security certificates. Players can rest assured that GoWild has been audited by eCogra, and regular reports are available by clicking the “Percentage Payout Reviewed By Independent Auditors” icon on the bottom of the homepage. This report includes the return-to-player for all of the casino's game categories.

StallCation

Complaints

Read the complaints other players have left for GoWild Casino. Learn more about complaints.

Show all complaints
GoWild Casino - Not paying out my withdrawal of €1,900
I registered on GoWild casino and took the welcome bonus, I played the famous normal twin spin that is not against the rules with a 5€ bet and alot of money. Then I kept playing it for a while and saw that it wasn't that good to me anymore, so I changed the game to guns n 'roses and lowered my bet to 3€ and started to climb even more in my balance until the wager amount was finished.

When I had finish my wager, I made a withdrawal. They started instantly to ask for verifications for BANK, passport, residental adress etc. I sent it all and it took several days to get my account verified.

I went to the customer service about 3 times before my withdrawal, and they all told me that I was good to go to make a withdrawal and all my documents were approved by the payment financial department.

Then I go and make my 1900€ withdrawal and now they refuse to pay it (after they have verified my account) and this was the reason:

"Hello Juuso,
We have received your withdrawal request; however, it has been denied by our Audit Team.
Please be advised that during the verification of your withdrawal they have noticed that our Bonus Terms and Conditions were breached.
Please be reminded that: “In order to avoid bonus abuse by building balance while playing with pending Playthrough Requirements (wagering requirements) on 0% contribution games, all players should avoid playing 0% contribution games while having an active bonus. If players fail to comply with these terms, we reserve the right to void any winnings generated, should you play on any 0% contribution games before fulfilling the Playthrough Requirements (wagering requirements).”
According to our Terms and Conditions your winnings have been voided and your deposit that generated the aforementioned win has been returned to your balance.
Please find time to also visit our Bonus and General Terms & Conditions to avoid any inconvenience in the future."

After this e-mail I contacted the customer support again and they told me that Reactoonz contributation was 0% but that doesn't say that you are not allowed to play it.. I started my deposit with 15 spins of reactoonz and had 0 winnings on it and then switched to Twin Spin. There say's nothing in their bonus terms that you are not allowed to played Reactoonz while you have bonus money.

This is just completly bullshit.
staus Resolved
GoWild Casino - Withdrawal of $1,000 denied unjustly

Hi,

I have been playing at GW casino for ages now as it’s one of the better ones allowed in my country. I have played at other casinos and withdrawn money and verified my account without issue and in a timely manner.

I won $1000 recently at GW and requested a withdrawal, they asked me to email/upload my identification which I did, three emails I sent and uploaded to their website which for a decent online casino I would’ve of expected a better software.

I understood that verification can be upto 48 hours and waited, I spoke with their 24/7 live chat and many times was told different things by the operators the main one was “this isn’t something I have access or can find out for you, please email the payments team” or generic replies. Once I was told that it was because they run in GMT time I said “that’s fine but 48 hours is still 48 hours everywhere”.

I spoke to an operator just on the 48 hour mark i spoke to another operator who said that another photo of my bank card ending in 5865 was needed as the others were blurry I checked the photos I submitted and they were clear to me but I re-took the photos and sent them through.

Around the 65 hour mark I spoke to another operator to be told that this is “our of their hands again”

So I wake up this morning around 72 hours later to receive the expected, “your withdrawal has been returned to your casino account due to incomplete information provided”.

And guess what they want a photo of a bank card to a bank account I no longer use with a bank that I stopped banking with last year.

So of course I go on live chat to find out why this is needed as it’s not the card a I used for any deposit this year. To be met with responses such as “that information is not stated” and “I cannot give you any information regarding why this is needed”

They’ve asked me to email payments this information and guess what? The payments team works Monday-Friday only in buisness hours so I will not get any response for 48 business hours. It being Saturday in my country this was great news.

I stated I do not have the card anymore. To be told I need to provide bank statements from July to October last year for this card.

I asked what transactions they were looking for as I don’t think it’s any of their business what else I spend my money on.

Only to be told once again that they “do not have that information in their department”

So no I have to either send through my personal information from an old bank account and wait a ridiculous amount of time to head back from payments who only work business hours for an online casino that operates 24/7!!

I asked to speak to a manager and of course she’s in a business meeting at 7:14pm on a Friday GMT time.

But she “left a note on her desk, to contact me back”

I find this absolutely ridiculous and would really like some help. I’ve screen shot every conversation.

But I feel like this will be a long and painful process. Please avoid this casino.

staus Rejected
$1000
GoWild Casino - Unfairly Denied Winnings

On the 2nd November I deposited $80 into my online account and played several games from about 9pm to 2am.

I won an amount of $5,000 and withdrew $4,500 but then I played a further $1,000 and withdrew $3,500 which was to be transferred via bank transfer and I had provided a copy of my bank statement assuming that I would be paid out what I had won.

My winnings were accumulated over the period of several hours and I received those winnings off the back of playing several different games including jackpot games, betting up to $12.50 per bet at times and the credits increased dramatically awarding me $5,000 in total which I withdrew $3,500 after playing back $1,500 on the same night.

I requested a withdrawal of $3,500 and provided my bank statement then emailed GW Casino asking roughly how long the bank transfer is likely to take.

After I had requested a withdrawal, I emailed GW Casino asking how I redeem my bonus and free spins that they emailed me I had access to.

I then received a response from GW Casino advising me that the auditors have checked my history and it would seem that I have in fact breached their bonus terms and conditions. They had the right to withhold my winnings but as a gesture of goodwill they would credit my online account with $80 which i originally deposited plus $20 which needed to be wagered 30 times in order to cash in my winnings.

I emailed GW Casino back and asked them if they were going to give me my $3,500 winnings and explained that my winnings were not won on a bonus or through free spins, they were won over the period of several hours.

I checked my account and it had been closed.

I then emailed GW Casino asking for clarification as to why my account was closed and told them how dissapointed I was that this has happened. I received no response. I tried logging into my account and realised that they reopened my account and I continue to receive emails that I have free spins in my account.

They want me to spend more money but they won't pay me what I won fairly.

I have been a member of the GW Casino for a number of years and in March this year, won $10,000 which I provided my bank details for and was paid this amount without issue.

I really hope this is resolved because I have spent in excess of $10,000 on this site.

I have screen shot all my evidence including the emails I sent back and forth to them which I will email to the email you have provided to me as I can't attach it to this complaint.

Thanks in advance.

Donna < surname removed >

staus Rejected
$3500

Complaint Statistics

Resolved 33
Avg. Amount $ 2,101
Avg. Complaint Duration 13 days
Avg. Response Time 2 days

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Player rating
5.4/10 81 reviews

Top reviews from our players

Inactive user
1/10

Gowild in my honest opinion do not look after their players enough. They give small bonuses that really in reality are to embarrassing to go into detail.. 1/10 is an honest review.

I made a few deposits here when I discovered this casino on askgamblers. The ratings were great and thought I'd give it a go.

They had nice welcome bonus/ lots of free spins and some match reload offers there after. I wasn't as lucky on my first few deposits but then I made a bigger deposit and managed to make a nice win.

The game selection is typically nothing out of the box, Pragmatic games which I find amusing but never won a big amt on those games.

Overall good mobile platform some glitches like live chat button but all in all good casino.

Now why it's not a Great casino like some.

- Withdrawal time via ewalletis not 24 to 48 hrs as stipulated on site. Verification took about 24 hrs. Now I'm told I won't receive my win until mid week next week however I made the deposit via my ecopay. We all know we want our win as fast as we deposit who doesn't. This definitely needs improving.

Hello, We thank you for your review. We are happy to know about your nice win and your good experience in the casino. As for the games, we are always looking for more games to provide you so please stay tuned for some more updates from us via email. With regard to the withdrawal you have made, we would like to check exactly what happened in order for us to be able to address it properly. In general, we have a pending withdrawal time of up to 48 business hours but our Finance team is trying its best to process everything the soonest time possible. Once the withdrawal is processed, it depends on the payment method that you have chosen and if it's via e-wallet, this does have a 24-hour processing time. Nevertheless, we contacted you via private message so we can get more info. Again, thank you for your review and we hope to see you again in the casino! Kind regards, GoWild Casino Team

user avatar

Absolutely amazing casino, the staff and live help are brilliant. Fastest cashout ever, deposited £100 and got 100 bonus, had an incredible session on Book of Dead and won £5,700! Withdrew 5 grand, left a bit to player later too haha!

Withdrew the money at 3am on Sunday, Monday I had an email to say my documents were verified and withdrawal sent to my card.

Looked today (Tuesday), money is in already!

Couldn't ask for a better service. I would 100% recommend these guys, amazing selection of games too.

Many thanks GoWild!

Hello, Thank you very much for you feedback! Congratulations on your recent winnings and we are happy that you had an amazing time in our casino. Our Finance team always does their best to make sure to process the withdrawals the fastest way they can. Our aim is to always provide the best service to our customers, we won't do it any other way :) We wish you good luck on all your bets and if there's anything else that we may assist you with, please feel free to contact us. Kind regards, GoWild Casino Team

user avatar

Nice casino. Made a deposit earlier this week and made a nice win. So requested the withdrawal, but still had to verify my account. So I immediately send my documents to their mail address, which I got via livechat, and it was verified within 3 hours. Requested withdrawal on saturday, so will probably receive it monday or tuesday.

But very good support. Also a lot of games to chose from. And of course their live casino.

Hi, Thank you for your feedback. Congratulations on your winnings! We hope that there will be more lucky spins to come your way. We assure you that this is a one-time verification only that needs to be done. We are happy to know that you are satisfied with our support team, our only aim is to provide the best for the best. If there is anything else that we may assist you with, please feel free to contact us at [email protected]. Kind regards, GoWild Team

user avatar

I choose to deposit with Gowild as they were affiliated with my go to Casino Wildjackpots. The Bonus match was decent and wagering is 20x. Selection of games for Canadian player was really good, I was able to play on all games except Netent. I almost flushed it all, but down to last few $$ and managed to find a hot game, up to 900+ at one point.. Live Chat was great and always available,very helpful.. Overall, a decent casino, and I would play their again.

I was not able to change my withdrawal method from deposit method and had to deposit $20.00 from my preferred method to withdrawal the entire winnings less the bonus match. This was a pain, but it worked, now waiting 48hrs for which should be instant withdrawal to Ecopayz.

Finished wagering at 600, but missed the fine print about the bonus match would be deducted at time of Withdrawal. Well that was bomb to my 600, and had I know I would of cashed out earlier when I was higher and I was able to withdrawal a portion.

Hello, Thank you very much for your feedback! We hope more wins will come your way and you can always check with our Customer Support about the current hot games. We understand your concern about the withdrawal methods available but we need to comply by the standards of our payment providers too, and one of them is to make sure that the method has been used at least once in the casino before we process any withdrawals towards the same method. To address your feedback on the bonus removal, since the bonuses are provided for entertainment purposes only and to help you start with a higher bankroll, part of our conditions is for them to be removed upon requesting a withdrawal. Please feel free to let us know if we can assist you further, you may contact us at [email protected] anytime and we will get back to you the soonest time possible. We wish you good luck! Sincerely, GoWild Team

user avatar

They have both netent and microgaming, I am very happy I can play Santa Wild Ride there. Good bonuses, chat support quickly, fast emails and withdraws too. Very friendly interface.

Only one. When we withdraw, they removing bonus money.

Hello, Thank you very much for your feedback! We are happy to know that we are able to meet, or hopefully exceed your expectations. To address your feedback on the bonus removal, since the bonuses are provided for entertainment purposes only and to help you start with a higher bankroll, part of our conditions is for them to be removed upon requesting a withdrawal. If there is anything that you think we can improve on, please feel free to contact our support team at [email protected]. Sincerely, GoWild Team

user avatar

Remember the good old days when CTXM casinos like Adam And Eve, Heavy Chips and others were blooming? You don't? Ah well, never mind, but I certainly do, because it was around this time that GoWild Casino was very popular. Hmm, that was probably about 10 years or so ago. Needless to say, I had signed up at just about all CTXM casinos that I could register at, and GoWild came in at about the same time too. However, I cannot be sure now if this old GoWild Casino was a CTXM or a multi-platform casino, but it certainly had better games selection that CTXM casinos. Yep, I had made many deposits there, but cannot remember if I had made any wins or not, but probably yes, because I did make a few wins at CTXM casinos. Adam And Eve Casino, or was it just Adam Eve Casino, was my favourite at that time. Aah, my memory has flown with the years, but it's still not too bad, hahaha.

Back in those years, GoWild Casino had very nice regular deposit bonuses. Free spins? Nah! Free spins were not even popular back then. Don't think it even existed then! Players only wanted big deposit bonuses to play with, including myself of course. With more money in hand, a longer play time could be achieved, and bigger bets could be played. What about maximum bet limitation? Ah! I don't think that existed too! But I may be wrong. I've never had to limit my bets whenever I played during those years, but then again, where non-Playtech casinos were concerned, I didn't play with any big bets at any of them, only at Playtech casinos. Why? Because Playtech games were the ones that got into my favourite games list, and the ones that I got to know very well too.

Now, after so many years later, I can no longer get access into GoWild Casino. It has been completely blocked off by my local ISP, so all that's left are just memories, both good and bad. Anyway, even if I could get access again, I don't think it would make much difference to me now. I already have my few favourite casinos at hand, at which I'm playing regularly, multi-platformed casinos they are, so just about any game can be accessed and played on. No need for all those old casinos, or dedicated casinos either, which incidentally, also put Playtech casinos into this same category, because they simply aren't like the old Playtech casinos anymore. Multi-platformed casinos are here to stay! Hehehe.

Hello, We thank you for your feedback. The whole look and feel of GoWild Casino has totally changed and improved since the last 2 months and it's unfortunate to know that you are not able to have a glimpse and experience it now as we do have to abide by the regulations regarding which territory you are currently in. We hope to have you again as our valued customer and should there be any updates regarding the regulations, we will be more than happy to update you. Again, thank you for your feedback and we wish you the best of luck! Regards, GoWild Team

user avatar

From time to time u get some freespins without deposit or something.

But: never deposit on there! I deposit 20€ to get freespins and it instantly get bonus money. I asked the support if I can cancel the bonus. The answer is no. You can not cancel a bonus! Means u have to wager 800€. Stay away from this!

Hello, We thank you for your feedback. We would like to address your concern regarding the bonus. The First Deposit Bonus we have is manually claimed via the cashier or by clicking on the promotion via website or email. It is a combination of free spins plus 100% bonus match on your deposit. Should you have claimed the bonus and free spins, it is attached with wagering requirements that need to be met in order to withdraw any winnings from it. However, if you did not intend to claim the bonus and wanted it removed, it is highly possible to have it removed if the bonus has not been played with at all. Otherwise, we need to comply with the general bonus terms and conditions. We hope that we have addressed your concerns and if you need further assistance, please do not hesitate to contact our support team via chat or via email at [email protected]. Thank you and best regards, GoWild Team

user avatar

They have both netent and n'go gaming, I am very happy to play here
Extremely good bonuses, chat support quickly
Distinguish between real money and bonuses money
Very friendly interface (wagering display is very intuitive)

I can not play some games with bonuses
The withdrawal is a bit slow

Hello, We thank you very much for your feedback. We are delighted to know that you are happy to play in our casino! We will make sure to do our best to always improve constantly to be able to provide an excellent gaming experience for our customers, for you. Please feel free to send us your suggestions about the website and overall functionality of our casino through [email protected] and we will be more than glad to address it. Although we would like to make all the games available for free play bonuses, each provider has set its limitations on which games can be played with bonuses. However, you may freely use your real money in all our games, hassle-free. Our Payments Department would like to be able to process all withdrawals as soon as possible hence the 48 business hours processing time. We appreciate your patience on the matter and we hope to cater you the fastest way we can. Again, thank you very much for your review and we wish you all the luck! See you again soon in the casino! Regards, GoWild Casino Team

user avatar

+ They dont even give a chance for me to deposit my 1st time

+ Absolutely not a trustful casino. on the promotion page, in the terms and conditions section:
1. Players will be entitled to a Welcome Bonus of 200% up to $200 with their first deposit, plus 100 Free Spins Bonus. A minimum deposit of $20 is required for the 1st deposit bonus, unless otherwise stated. The maximum match bonus that can be claimed is $200.
5. The deposit match bonus and free spins for the 1st deposit will be awarded as follows:
a. For a 1st deposit between $20 - $49.99 new players can claim 100% match bonus;
b. For a 1st deposit between $50 - $99.99 new players can claim 125% match bonus and 100 free spins;
c. For a 1st deposit of $100 or more, new players can claim 150% match bonus and 200 free spins. The maximum match bonus that can be awarded is $1000;

Their 1st and 5th term are contradict to each other. So certainly they dont even read their terms and conditions, and customers are still obliged to comply to those rules.

+ Took time and asked for explaination from support and after i repeat my question for the 3rd time i got the the answer: "We do offer this great deals for our new players. And of course once ou decide to deposit you can pick one of the bonuses listed in your Offers Lobby, so all you have to do is register, deposit and pick the bonus that you want".
I cant imagine they're asking me to put money in their bag without any pledge what will happen to my money!
+ No rtp listed
+ Cash out time 48hrs and no weekend payouts
+ Weekly withdrawal limits

Hi, We thank you for your feedback and we are sorry if you feel this way. We would like to clarify the points that you have mentioned in your review. We would like to know more as to how you were not given a chance to deposit for the first time and help you in making your deposit. We always exert our efforts to assist our customers, especially new ones, to be able to start enjoying our games. Kindly send us more info regarding this by replying to the PM. We have the standard 100% up to €50 match bonus for your first deposit of at least €20 as part of our Welcome Package. On the other hand, should you have registered from a link that is coming from a specific advertiser, you may be given a different offer which is what you may have seen which is 200% up to €200 for your first deposit. Furthermore, for any discrepancy that you have seen in our website and terms and conditions, please feel free to let us know and we will handle it for you. Our Payments Department will try as much as possible to handle all withdrawals the soonest time possible but please give us up to 48 business hours to do so. We are hoping to hear from you soon so we can address your concerns personally. We thank you for your feedback and have a nice day ahead. Regards, GoWild Casino Team

user avatar

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