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Goldenbet Casino

Our Rating CasinoRank
7.6/10
CasinoRank
Player Rating 97 reviews
8.9/10
97 reviews
Complaint Response 35 complaints
2 days avg. 35 complaints

AskGamblers Quick Overview

Editor’s View

At first glance, Goldenbet Casino has everything you need as a play, ranging from a large number of games to easy and accessible customer service and an intuitive website. You can find different types of cryptocurrencies, while the casino is available for both desktop and mobile.

What we like
  • Home to thousands of games
  • Access to world-class gaming providers
  • 24/7 live chat
What we don’t like
  • Few responsible gambling tools
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Goldenbet Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://goldenbet.com
Established
2021
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, French, German, Russian, Spanish, Portuguese, Swedish, Norwegian, Italian
Casino Type
Instant Play, Live Casino, Mobile, Sports, Crypto Casino

General Information About Goldenbet Casino

Goldenbet Casino is an online casino home to a massive catalogue of games! The sheer volume of software providers here is impressive, but our casino review will discuss games later.

The casino is fully licensed and regulated by the Government of Curacao, and SSL protocols are in place, so you can be confident that you picked a safe online environment. 

When you visit the casino, you can select your preferred language from the list at the top of the screen. If you prefer mobile casino sites, you can switch to any of the latest smartphones and tablets for seamless and instant access to your favourite games.

StallCation

Complaints

Read the complaints other players have left for Goldenbet Casino. Learn more about complaints.

Show all complaints
Goldenbet Casino - Account blocked with 17500 EURO for no reason

Dear AskGamblers Complaint Team,

Today I received an email from Goldenbet stating that my account had been permanently closed due to alleged violations of their Terms and Conditions specifically sections 10 (Anti-Fraud Policy) and 12 (Withdrawal and Refund Policy). They also stated that my full account balance had been forfeited as a result.

However:

I was never informed of the specific violation I allegedly committed.

I was not given a chance to respond, defend myself, or provide documentation.

I had completed all necessary verification steps to the best of my knowledge.

I used only one account, with my own identity and payment methods.

Goldenbet's Terms allow them to confiscate funds at their sole discretion without prior notice, which I believe is being applied unfairly and without due process in my case.

I am requesting AskGamblers' assistance to:

Help obtain a detailed explanation of the alleged violation.

Review whether the closure and fund seizure were justified.

Seek the return of my original deposit, at the very least, if no valid fraud has been proven.

I am willing to provide all relevant documentation, including ID, payment proofs, and account history, upon request.

They have blatantly robbed me and taken my money. Not only did they confiscate my winnings, but they also refused to refund my own deposited funds, which total tens of thousands of euros. I have done absolutely nothing wrong, I played like a normal customer, without violating any of their terms or engaging in any suspicious activity. They have requested verification from me at least six times, and I provided all required documents every single time. Despite complying fully, they continue to fabricate reasons to block my account and withhold my funds without any valid justification.

staus Resolved
Goldenbet Casino - Frustrating and Unacceptable Service from Goldenbet
Frustrating and Unacceptable Service from Goldenbet – Over 10 Days for Verification, Withdrawal Blocked

I am writing this review to express my deep dissatisfaction with the service I have experienced from Goldenbet. It has been over 10 days since I submitted a video for account verification, and I am yet to receive any concrete feedback or update on its status.

Every time I reach out to the support team, I am met with vague responses stating that my account is “still under review” and that I should “wait for verification.” No further explanation is provided, and no timeline is offered. When I try to clarify the situation through the live chat, I am told to verify my account… which is exactly what I have been waiting to do for more than 10 days now.

This lack of transparency is particularly frustrating because, without this verification, it is impossible for me to withdraw my money. I am essentially locked out of accessing my own funds due to this never-ending verification process. If additional time or specific documents are required, this should be communicated clearly to the user. Instead, I am caught in a frustrating loop with no real progress or solution in sight.

I understand that verifications can take time, but it is unreasonable to leave a customer in the dark for so long, especially when it directly impacts their ability to access their funds. This experience has seriously damaged my trust in Goldenbet, and I am beginning to question whether this is the kind of service I want to continue using in the future.

I hope this review pushes the team to take immediate action to resolve this issue and to provide a more efficient and transparent verification process for their customers, so that situations like this do not occur again.
staus Resolved
€3436.82

Complaint Statistics

Resolved 33
Avg. Amount $ 8,830
Avg. Complaint Duration 6 days
Avg. Response Time 2 days

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Player rating
8.9/10 97 reviews

Top reviews from our players

Nice looking site, lots of games, chat is readily available consistently. I read some mixed reviews from a few sites but I thought I would give it a chance.

The verification process is odd. They considered me verified after rejecting my proof of payment documents without explanation of what is needed to verify that portion, and just told me to keep playing and not worry about it. Tried to contact kyc via email, but ultimately just closed my account. That part happened fast which is great. If my proof of payment isn't acceptable, why would I want to keep making deposits when it's likely I'll need to verify that part if I had tried to make a withdrawal. No thanks. Didn't feel right.

Nice games.good RTP just a very slow verification process.
Live chat +
The verification process is slow and terrible will see when it will be verified and how long withdrawals will take as at the moment doubting is it legit

Trying to verify my card. After sending multiple emails they always decline and get back to email in a week. Very slow verification. Not sure if this casino is legit.
When my card will be verified and at least one withdrawal will go through then will update the review.
Don't have anything to comment on more

This is a great site with a huge and Lovely selection of games to play, they offer great daily promotions to their players and have a professional customer service team.

It would be better if the minimum withdrawal amount was lowered and there was an option to withdraw to a credit or debit card for faster withdrawal times.

Nice choice of games.
Friendly user interface.
Customer service easy to reach out to.
Lots of different deposit methods.
Bonus buys are great to have and the auto play features.
Easy to verify.
The site is very user friendly.

Withdrawal time far to long and there could be more options it should also let you deposit GBP without have to transfer it into a euro exchange rate.

Joined Goldenbet casino just a few days ago. I had found a no deposit bonus code that was available for new players. For signing up and using the code you would get 20 free spins on the Book of Dead slot. It's not really a big no deposit bonus, considering Book of Dead is a slot with 10 cent bets. But free is free, and from time to time I like to claim no deposit offers to try new casinos before making a deposit.

The registration process was very quick and smooth. Then I entered the bonus code and again no issues- the free spins were credited right away. But unfortunately it all started to go downhill from here. I went to play my free spins, but got an error message that said my account country isn't my IP country or something like that, but I wasn't using a VPN. I tried again, same thing again. Then out of curiosity I tried Starburst, but I got a black screen, the game didn't even load to give any errors. Then I tried to open the casino games on my mobile, but the same thing happened

Absolutely nothing! Scamming casino who take withdraws but don’t pay out winnings. Live chat support don’t have a clue what they doing or who they work for.

Good choice of games for casino and slots. The verification process is straightforward. The online chat function is good for quick support responses and help

There aren’t many promotions available, less than I’d expect for regular players. Also withdrawals could be faster, as had some that took a few days to clear.

Excellent range of games and good bonuses as well. Daily gifts via telegram. Friendly and helpful customer service. Fast withdrawals and very prompt payment.

Amazing company to bet with and withdrawals are in your bank very quick! Platform is simple and easy to navigate. Definitely recommend to any new users looking for a new company to bet with especially if they like a free bet or competitions.

Everything is on point, the betting section, the casino section, the odds. It has everything decent for a gambler, the customer service is very responsible and helpful,the promotion offers are good and without a lot of wagering requirements.

Bet 3+1 and easy deposit via crypto, also withdraw by crypto is very easy. Also good understanding customers service very friendly fully recomended this site.

Dont have own app, and also minimum withdraw is 50 euro but for me is not big issue, site work perfecly no issue with bugs or laging. Fully recomended

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