Golden Lion Casino

Variety of games - which is now almost in every casino.
There are unfortunately more negatives than positives. There are better casinos you can play in.

I won >1000€ from a 40€ deposit. Verification before withdrawal took a week.
Processing the withdrawal more than a week.
After few days I've been told they split the withdrawal into few (3 or 4, not sure) instalments.
Unfortunately I decided not to wait and lost remaining money.

An advice for players to stay away from this casino!
Ask them a valid license do you know they do not have a license?

Large number of games, easy site to navigate, but can't really say much more positive about this place as I feel their bonus system is misleading cause when you turn it over it is and always will be bonus (non withdrawable) cash.

Deposit $30 and minimum and maximum withdrawal is $100 after $3000 playthrough requirements so you can triple your money at best.
Different chat operators tell you different things.
Complex paperwork / photo requirements for withdrawal, which I am yet to receive.

One fine day, I received a promotional offer in my mailbox from Golden Lion Casino, with a no-deposit free chip to try out their games. I cannot remember how much the free chip was worth, probably $25 or so, but I became excited with that offer nonetheless. Hmm, who wouldn't be excited with such a free chip right? I also noticed that the casino was in fact a Rival casino, and it did crossed my mind instantly that I may not be able to register at all, typically of most Rival casinos for me, due to country restrictions of course. So I did the next best thing that I could think of - to check the casino out at Askgamblers casino review section for more details. When the review info came up, I saw that players from my country were accepted. Phew! That was a relief for me, and so it was that I then visited the casino's website to sign up and to collect that no-deposit free chip.

My happiness soon turned into disappointment! Who can I blame when the casino review showed that players from my country are allowed to sign up, only to find out later that there's a country restriction after all? Blame Askgamblers for the wrong info, or blame the casino for not providing all the important conditions for registration of new players? As far as I know, it has always been the lack of info from the casino side, so Askgamblers couldn't really be blamed for this sort of misleading info. Nonetheless, the fact remains that I couldn't sign up, due to country restrictions, and I couldn't get that free chip either. Another disappointing experience for me, although I had already suspected it.

Anyway, I hope Askgamblers would do the necessary corrections on their casino info, as in this case, and also for a few other similar cases too. No point in getting more new players disappointed as I was. And I also wish that all new casinos would provide all the important details too, to avoid more of similar occurrences.

Latest Update:

According to the casino manager's response, my registration at Golden Lion Casino would work out okay, as he had tested it himself. Okay, that's fine, I was thinking, so I decided to visit the website again and try to do login. True enough, the Login form came up, I keyed in my Username and my password, clicked the Login button, but a message popped up. 'Your account has been locked. Kindly contact support for assistance.'

I did just that. I clicked on Live Chat service, waited for 2 or 3 minutes before a host finally entered the chat and responded. Upon checking up, the host informed me that my account has been locked for security reasons. Then I asked him, what security reasons? Or it was just due to country restriction. Only then he replied "yes". Well, one more casino that hasn't updated their restricted countries list, so Askgamblers need to update theirs too. Players from Malaysia are indeed restricted from Golden Lion Casino.

Golden Lion Casino

May 26, 2017

Dear AFI4WINS,

You can always find the latest information about our policies on our website. Please note that we are not responsible for all the information published about us on the third party resources. According to our T&C, players may not participate if their jurisdiction is Israel, Ukraine, Poland, Belarus, India, and Canada.

Your Askgamblers profile states that your country of residence is Malaysia. Golden Lion Casino accepts Malaysian players. I have personally tested that by creating an account with Malaysian IP address and everything worked smooth. In case you are having difficulties with registration, please contact our customer support by the live chat or using the following means of communication.

+1 888 959 44 28
[email protected]

Kind regards,
Golden Lion Casino

Some games as Poseidon. Some promotion and some bonuses.

Actually, I have nothing positive to say about this casino.

I won 200 euro and waited almost a month to receive 100 euro, yes right 100 euro!!! because they split the payment in 2 installment, so 100 was sent back to my account- the only problem is the min you can withdraw is 150 euro, so I was basically forced to continue to play with my money in order to reach up 150 and be able to withdraw (well we all know how it ended).

Also, the withdraw fee they apply, it is unbelievable!!! 50 euro in order to withdraw!!!

After this, I asked to close the account and they invited me to gamble more because I might win big the next time. I would suggest to stay away from this casino and look elsewhere.

Easy to deposit (Little surprise)
Fast support
Nice layout

I tried to initially deposit via Skrill, but they cant accept Skrill deposits from Uk players it seems. I logged out and thought maybe another time. Had a phone call a few minutes later from this casino, from a guy explaining he seems my deposit failed, but I can deposit via credit card or bitcoin no problem. I said OK...thanks, I guess. Odd phone call. I know what deposit options there was, I did not need a phone call reminding me.

Tried a deposit, against my better judgement but I tried anyway, due to being intrigued by the Rival software. I deposited £25, as is their minimum via credit card. I have checked my statement since and was also charged nearly a £3 fee on top. This wasnt mentioned anywhere when depositing, so quite shady there. I did not take their welcome bonus offer as I felt the x40 wagering requirement and removal of bonus amount upon completion quite harsh. Lost my deposit very quickly. The second my deposit was lost, my phone started ringing again. Same phone number as before, but this time I decided not to answer. I do not like being spam called by a casino, even if it was great news. Which in this case, I know it was not.

I went onto live chat feeling slightly annoyed. I said thanks, I gave it a shot, but its not for me here, please close the account. Live chat agent just said, almost in horror "but why??" and offered me 100% cashback on the deposit. Before I could even answer and say yes or no, he said "im adding it now" and said good luck and closed chat. I played the cash back down quickly, and went into the self help options and closed the account myself. I made sure to untick the "can the casino contact you to discuss your account closure?" box as I did so.

All in all it felt very invasive and quite unpleasant to play here. I felt pressured to deposit by the phone calls (I think the live chat agent was the same guy making the phone calls), making it all feel like hos sole job is to badger people into depositing. After looking around in their terms too, I see huge red flags. £50 withdrawal fees for cards, £30 for Skrill. Minimum withdrawal £150. 7-10 days withdrawal times, of which the amount you can withdraw is severely capped, I think my VIP level entitled me to withdraw £200 a week. Awesome?

This casino may be new and trying to establish itself. but the way it is run suggests that getting the deposits in is all the casino is concerned with. Everything else is an afterthought. I would be so upset to win a decent sum here, I can picture some awful scenarios.

There are many many greater alternatives to this casino. I do not recommend Golden Lion casino.

Golden Lion Casino

April 27, 2017

Dear Deadaim,

First of all, let me thank you for your review. I`m glad you liked our website and the customer support speed.

As for the situation that took place with you, I`m very sorry that you had the unpleasant experience. Our customer support is driven to provide the best service including deposit assistance and cashback bonuses. We, in any way, were not intended to annoy you. We do have a do not disturb option. All you need is to say that to our support agent and you won`t be disturbed in future.

Kind regards,
Luke

I withdrew $2000, waited for two weeks, then I received an email saying my $2000 withdrawal was reversed (without my authorization). Then a $200 withdrawal was processed by the casino instead of $2000. I was charged $50 for the $200 withdrawal. A whopping 25% withdrawal fee! I'm told that my "player class" was the reason for the $2000 reversal and $200 withdrawal replacement. Now, they expect me to either play with my balance or withdraw again! And they'll do the same thing to me again? Reverse my withdrawal with my authorization? Process a $200 withdrawal without my authorization? Charge me another 25% withdrawal fee?

Golden Lion Casino

March 28, 2017

Dear OLUARIS,

We are aware of your case and we are sorry for the $50 withdraw fee you had to pay we will make sure that next time you will be compensated for that, those are not fees that are being charged by our side but by the 3rd party that is processing the withdraw.

Regarding your withdraw limit, Finance reviews your player class and determines the amount that is going to be sent as stated in the terms and conditions.

Please be aware that you should receive an email about that and explanation about your withdraw.

If you need anything else I will be more than happy to help, just contact me for any issues :)

Best,
Elinor Ric
Golden Lion

This casino is very old style. Wanting IBAN codes etc. for withdrawal. The games are simple and graphics are not good for today. The blackjack and Roulette are basic to me and one member of staff was rude and showed no time or respect for me, when I was trying to understand th bonus structure. It was my first conversation with them. They look for 4 days to process withdrawal. This make me think of 10 years ago - no customer service. nothing prompt of professional except the taking of the deposits. I close my account and walk away

Golden Lion Casino

April 16, 2017

Hello Kaneabels1,

We are really sorry to see your frustration, though we would like to clarify and check the case for you on our end and to improve our services.
Would you be so kind to provide us with your username or email address connected to the account so that we can check for the details more profoundly for you?

Thank you in advance
Best regards
Golden Lion

Golden Lion is a casino I explored about a year ago, so it’s been a little while since my experience. I came across them on some page claiming that they were giving a 20€ no deposit bonus for new players. I was interested in the offer as the casino had Rival software and I wanted to try some new games.The bonus had a 50x wagering and 100€ maximum withdrawal amount. Although it was quite some time ago, I still remember all of the details.

I had no expectations whatsoever, so I did play Tycoon Towers slot. The minimum bets were 0.50€ and I played with minimums. I had ups and downs and I had a lot of wagering to do. However, I did get some incredible wins that are my highest wins on Rival games thus far, over 200x bet, and after a while of playing I managed to clear the wagering. When I did that, I had a balance of nearly 200€. After that I had a conversation with live support about the withdrawing details. The live chat took away the extra cash that was over the maximum 100€ cashout amount. The support told me that in order to withdraw, not only I had to send all the documents, which were utility bill, passport and filled form, but also I had to make a minimum deposit. And this is where it started to see not worth the risk.

At that time this casino wasn’t on any of the casino forums, and only a year later they are added to askgamblers so the casino didn’t seem too trustful. But secondly, I didn’t like the terms for the withdrawal. Not only I had to make a minimum deposit, but I also had to wager it once. But it gets more complicated- they didn’t have any ewallet deposit or withdrawal options, so the only option was a credit card and the minimum deposit was 50€. That is way too much for a minimum, but that being said- the minimum withdrawal was set to 150€. So even if I did deposit 50€ and had 150€, in order to withdraw, I would have needed to wager my 50€ deposit once and what if I lose and my balance gets under 150? All of that seemed too much of a risk and after that I have read some bad reviews from other players about non responsive support, so I’d recommend to be careful when playing there.

Golden Lion Casino

February 2, 2017

Dear Blondie,

Thank you for your feedback, we really appreciate each and every word about us as we care about the satisfaction of all our customers playing or intending to play with us.

Referring to the usage of a free bonus, please be reminded that all the free trial bonuses are connected with some limitations, which are also clearly stated both on the website and in the cashier once claimed, so you can address to them any moment of playing.

All the free bonuses are connected with the max cashout which cannot exceed the amount of 100$/€, thus upon meeting the wagering requirements and completing the bonus, gained winnings above stated max cashout are automatically void due to reaching the max cashout limit on the free trial bonus.

Therefore, we always recommend players to try their luck with the match bonuses where the wagering is way less and where there is no limit on the max cashouts. In such a case you could have withdrawn all the advised winnings without the limitations. For the match bonuses, the min amount of the deposit starts with only 25$/€ to activate the bonus on top for a select games. Hence, when you play with no limits, you enjoy it more as all your winnings are fully yours (reaching 150 $/€+).

Talking about the withdrawal policy, please note that provision of the documents is necessary for the complete verification of the player’s account and for accurate processing of the withdrawals, which usually is processed to the bank account through wire transfer; thus, precise details for such a transfer are crucial to make sure the winnings are sent to the correct person and that they would be received on the timely manner according to the general time frames. All the players are passing this one time procedure of the account verification for the account upgrade to the highest security level and further withdrawal approvals.

Should you need more details, please contact us any time, our live support is working 24/7 through the live chat or toll free number.

Sincerely,
Golden Lion Casino
Email Us: [email protected]
Call Us: +1 888 959 44 28