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Golden Lion Casino - Withdrawal to Skrill unjustly denied

RESOLVED
Complaint Info
Disputed casino Golden Lion Casino
Reason Declined payment
Amount € 100
setrk Slovenia Message
Posted on September 27, 2018

Hello.
I have won some money from the welcome promotion. In the terms&conditions they say that you cannot withdraw less then 100€, so I did deposit via Skrill. In the terms&conditions was also written, that withdraw is available via Skrill.
So, I have played some slots, and my balance was above 100€, and then I did a request for withdraw over Skrill. I have done all the verifications, also via the mobile phone, and when it came to the point of withdraw they said, that they cannot withdraw my money to my Skrill account, but they can only do it via bank account. I did not agree with that , because in their terms&conditions they are saying that withdraws are also possible via Skrill.
They said that they will update their terms&conditions, but from my point this was mislead because in terms&conditions it was said that I can do a withdraw over Skrill.
They have now moved the Skrill from withdraw methods, but as a proof, I am attaching printscreen of the terms&conditions.
I also have proof via emails, that I did a request, before they changed the terms&conditions.

Posted on September 27, 2018

Hello SETRK,

Thank you for your post on AskGamblers!

Please refer to the highlighted text on the screenshot that you have attached.

We are always doing everything in our power in order to send the winnings by the payment method that suits you best, however we reserve the right to modify it to a more viable option.

Since Skrill is no longer supported as a withdrawal method, our Finance Department has advised you to receive your withdrawal via Bank Wire transfer.

Please provide our Finance Department with your banking details as soon as possible in order for the funds to be sent.

Should you have any kind of questions - please feel free to contact us 24/7.

Have a great day ahead!

Warm regards,
Golden Lion casino

setrk Slovenia Message
Posted on September 30, 2018

I am always using Skrill for my gambling, and I told you some good reasons why is that. If it would be written in the terms&conditions that you do not allow withdraws to Skrill I wouldn't even do the deposit or register. Also your live chat did not mention that when I did the deposit, only that withdraws are not decided by people on live chat. They did not meniton that I cannot do withdraw on my Skrill.
And to open banking account so I can do one withdraw from casino, just does not make any sense for me.

Posted on October 3, 2018

Hello SETRK,

Casino management has reviewed the case and it was decided to make an exception.

Your winnings will be sent via Skrill.

Please login to your account and request the withdrawal. Once you do so, please contact our Finance Department so that they will process it ASAP.

Shall you have any kind of questions - do not hesitate to contact us.

Have a great day!

Warm regards,
Golden Lion casino

AskGamblers
Posted on October 6, 2018

Dear @setrk,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

setrk Slovenia Message
Posted on October 8, 2018

Hello.
Sorry for longer delay, had a family matter going on, and I was unavailable until today. I just did a request for a withdraw Via Skrill. Once the payment will arrive I will notify you...

setrk Slovenia
Posted on October 8, 2018

Hello. I am confirming that I have recieved the requested withdraw ammount. Problem solved...

AskGamblers
Posted on October 8, 2018

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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