Complaint #3 Golden Lion Casino

Being ignored on my $180 payment

By Robeto A.

8 years ago

Message on forum

Ok with the respect everyone deserves I keep asking when I getting pay my $180 that I won and I get completely ignored I call and they told me we got everything already than I go live chat and they ask me when is the last time finance department email me is just sad that in a month and no answer all I ask can you please let me know and they won’t even bother to call or answer

Disputed Casino Golden Lion Casino

Reason Delayed payment

Amount $180

Discussion

AskGamblers

• Support Team

1 year ago

Based on player's last post it is now obvious that the disputed withdrawal amount has been played and lost by the player. In such situation, AskGamblers Complaints Team have no other option, but to reject the case as the main complaints subject is no longer valid.

AskGamblers

• Support Team

8 years ago

Robert0819

• United States

8 years ago

Yes I did because there was no point waiting on answers that you site had already told me so it was to much headache like today I just receive my check for 189minus 30 dlls for fedex and I never ya to play with only one time but in this case now I feel I can trust the casino that send that check to me and from Golden Lion I feel like you never had the intention of paying because the same information that I send to you casino site I send it to them is sad the way you run things

Golden Lion Casino

• Representative

8 years ago

Dear ROBERT0819,

Your withdrawal was scheduled to be sent today but I was informed that you have cancelled your withdrawal request.

Kind regards,
Golden Lion Casino

Golden Lion Casino Complaint Stats

Resolved 1 / 1

Avg. Amount $115

Avg. Complaint Duration 11 days

Avg. Response Time 2 days

Golden Lion Casino Complaints

See all complaints for this casino

Failing to pay out my winnings

I am extremely disappointed in the way this sure has accepted my money but failed to payout my winnings, the winnings wasn’t won with bonus plays it was money I deposited. I win £500 from money I had deposited.

I have verified my account sending all relevant documents. This was passed and everything was ok, I have withdrawn my winning well tried to buy nothing.

I’ve been on the online chat several times to see what the problem but am getting nowhere. I’ve sent emails but no reply back. I’ve tried to call the no but this isn’t connecting.

Rejected

£500

Withdrawal to Skrill unjustly denied

Hello. I have won some money from the welcome promotion. In the terms&conditions they say that you cannot withdraw less then 100€, so I did deposit via Skrill. In the terms&conditions was also written, that withdraw is available via Skrill. So, I have played some slots, and my balance was above 100€, and then I did a request for withdraw over Skrill. I have done all the verifications, also via the mobile phone, and when it came to the point of withdraw they said, that they cannot withdraw my money to my Skrill account, but they can only do it via bank account. I did not agree with that , because in their terms&conditions they are saying that withdraws are also possible via Skrill. They said that they will update their terms&conditions, but from my point this was mislead because in terms&conditions it was said that I can do a withdraw over Skrill. They have now moved the Skrill from withdraw methods, but as a proof, I am attaching printscreen of the terms&conditions. I also have proof via emails, that I did a request, before they changed the terms&conditions.

Resolved

€100