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Golden Lion Casino - Being ignored on my $180 payment

REJECTED
Robert0819 United States
posted on April 4, 2018.

Ok with the respect everyone deserves I keep asking when I getting pay my $180 that I won and I get completely ignored I call and they told me we got everything already than I go live chat and they ask me when is the last time finance department email me is just sad that in a month and no answer all I ask can you please let me know and they won’t even bother to call or answer

posted on April 6, 2018.

Dear ROBERT0819,

The reason why we couldn't send you the payment earlier is because we had some documents missing from you.

We are a legitimate online company that do care about the secure flow of the payments that we are sending and thus require the customers to go over the one time document verification procedure.

From your account, I can see that our finance department was trying to reach you in order to inform that you had some documents missing.

As far as I am informed, the paperwork troubles are over and you have successfully requested a withdrawal which is currently being processed by our finance department.

Kind regards,
Golden Lion Casino

Robert0819 United States
posted on April 9, 2018.

Golden lion I hope I do get paid now because honestly I do like playing in you slot but is being one month one week I mean for $180 is long time put you shoes

Robert0819 United States
posted on April 10, 2018.

Golden lion please can you let me know if my $180 is already in process

posted on April 11, 2018.

Dear ROBERT0819,

Your withdrawal was scheduled to be sent today but I was informed that you have cancelled your withdrawal request.

Kind regards,
Golden Lion Casino

Robert0819 United States
posted on April 11, 2018.

Yes I did because there was no point waiting on answers that you site had already told me so it was to much headache like today I just receive my check for 189minus 30 dlls for fedex and I never ya to play with only one time but in this case now I feel I can trust the casino that send that check to me and from Golden Lion I feel like you never had the intention of paying because the same information that I send to you casino site I send it to them is sad the way you run things

AskGamblers
posted on April 11, 2018.

Based on player's last post it is now obvious that the disputed withdrawal amount has been played and lost by the player. In such situation, AskGamblers Complaints Team have no other option, but to reject the case as the main complaints subject is no longer valid.

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