FortuneJack Casino

Account closure and money confiscated

$1170

Hi,
my account was canceled even though I didn't break any rules from T&C. My account was fully verified. After placing 2 sport bets (both won) the account was closed and all my money were confiscated. I contacted the support and was told that according T&C casino can close the account without telling me the reason and confiscate all my money.

Fortunejack Casino - Voided me 4 winning bets

$152

Hi guys,so I have been using fortunejack for years and have been satisfied all up to today.
I am in large minus on that bookie,lost a small fortune but like their design and still using them.
Today i finally won small part back and they cancelled my bets.
I made 4 bets on low level football,each of 50usdt, and should have won 3500usdt.
They kept my bets as open until they won and they changed it to "cancelled".
I spoke to chat support and they said their odds provider cancelled the bets.i think thats fake statement as i bet at more places and nowhere void(and they have same provider).
My method of work is to monitor when inplay odds drop and bet them. Sometimes i win,sometimes i lose.today after this match i lost around 750usdt on 2 simillar matches. Of course those bets were lost and not "cancelled".

My point is that even if their odds provider cancelled, it has nothing to do with me. They accepted bet,didnt cancel while its ongoing and by all rules they should have paid it out.
I have images,i have betslips ids,i have proofs that other sites paid and can post all here if admins allow just to show how fraudelant this site is.
They steal from you even when you lost 30-40 times more than won.
I really hope you will help me with this situation.

Account closed with no details given KYC related

On 4 September night I created an account for the first time in Fortunejack and I have never created any other accounts before and I used a bonus code and I got 25 free spins. Usually there are 4 games where you can activate the bonus but the game I wanted to play was “Sweet Bonanza” but it was not available in my country so I used VPN to get it and I asked in the live chat of Fortunejack if I can use VPN and they said its okay. After playing 3-4 hours I made 336 dollars and I requested for withdrawal but it asked me for KYC verification, I have given every real documentation of mine, my national documents but after 7-8 hours later I got a email that “ you didn't pass KYC procedure successfully. As a result your account has been closed permanently with the funds forfeited.” Which is completely nonsense because I have given my own documents than how can i fail to pass that KYC ? I asked them tell me what's wrong but they don’t reply my emails and took my $336 from me, I am really disappointed and upset.

Hello I won some money on fortune jack and initiated withdrawal they said its under security check and should not take more than 24 hours but somehow its been more than 24 hours and my money still on hold, i messaged support but they say same thing everytime can someone help me out here? I did kyc verification and everything that was needed for withdrawal.

Withdrawal is on hold

Unjustified confiscation of $1,825

$450

On June 7, I registered on the site and made the first deposit of 1300$. June 8 After the game, I won and asked for money for withdrawal. Immediately received a notification in the mail - you need to pass the KYC verification. On the same day I passed it, and the next day I received a payment. Now my account is fully verified! It is important! On June 10, I make a deposit of 1200 dollars. I lose everything. June 11th I deposit $1900. I lose everything. June 16 I make a deposit of 2000 $. After the game, my account becomes 6375$. On June 20 in the morning I make a withdrawal request. Fortunjack won't pay out my money citing some standard check... June 21 in the evening they send me an email saying that my account was linked to some other account, which was previously blocked for some bad actions and now all my winnings are canceled! I that I can only take the deposit because they are so kind! As a result, my deposit was 6375 dollars, and they allowed me to withdraw only 4550 dollars!!! $1,825 was withheld!

I repeat once again - my account has been fully verified! While I was losing, Fortunjack turned a blind eye to everything??? Or was there no connection? But as soon as you saw a large amount on my account, you immediately didn’t want to pay???

Now my account is already blocked. Fortunjack covers his tracks very quickly. If you ask me to make new screenshots, I won't be able to make them for you. But I have done some.

My deposits and my balance - https://prnt.sc/Fr35N2X5Jvw6

Ask KYC - https://prnt.sc/BhdzupGtGMid

KYC finished - https://prnt.sc/OkoU2ubqAHo_

Delay of my last withdrawal - https://prnt.sc/W0sr7AMosFp2

fortunejack not want pay - https://prnt.sc/YxtyeVc9qemM

my bets https://prnt.sc/-V98g3_fxaK1

Fortunjack is not consistent in his actions! A fully verified account suddenly decided to be accused of having links with some other accounts! Clearly a scam! Fortunejack, you can close the dialogue by mail! And here you will have to answer for your theft! In order to close this dispute, I demand the return of my honestly won money! Fortunejack, you have no right to steal money unilaterally like that! And then close the dialogue! I have verified my identity! You are obliged to carry out such a check on each account so that there are no matches! Then people will bet safely! Before leaving a complaint here, I corresponded on another forum https://bitcointalk.org/index.php?topic=5457112.0. It was there that I was offered to file a complaint with you. Fortunejack, in his uncertain answer, wrote something like this - we do not have any evidence, but the analysis of the behavior on the account allowed us to draw such a conclusion! If you look at my rates, then the answer Fortunejack will seem very strange to you! Approximately the same thought from the bitcoitalk community. Especially when I was losing at first, they let me bet. And as soon as I won, they refused to pay. For example, if I lost, then the Fortunejack remained in a very big plus and there would be no problems! It turns out a very tricky game!

Unnecessary Termination of Withdrawal and account

$724.93

Good Day AskGamblers,

I participated in a Fortunejack Twitter Giveaway on two different occasions and I won 10 free spins and 50$, I contacted them via Twitter Dms and I was only given 50$. After seeing some complaints online about their withdrawal problem I contacted support and ask if I can be able to withdraw that bonus even though I don’t have a deposit. The customer representative said I can, but after turning over the 50$ into 157$ I made a withdrawal and was asked to do a KYC, which I did.

Now my account has been terminated and my withdrawals were terminated because of Bonus abuse, but beforehand I Already contacted support and they told me I can play with that bonus and withdraw.

Even after I got the bonus I asked the Twitter admin if there was a problem with my account so I don’t get banned unnecessarily but I never got a reply.

Below are photos of me winning on Twitter and the emails I got from Fortunejack.

Not crediting my deposit of 910BUSD

Hello,

I have been playing on quiet a few casino sites and never experienced this. Sadly I decided to try fortunejack casino site today, deposited 910 BUSD coins, and they never added them to my balance!

I have every proof needed to provide that transaction was fully completed hours ago and they never added it to my balance. Their support keeps repeating same stuff like a chat bot, that their ''team is looking into it''.

Proof of transaction: < link removed >

Rejected

$910

Withdrawal is delayed for over 40 hours

Yesterday I submitted two withdrawal requests and both times received emails stating a "standard security check" needed to be completed. I've emailed support asking for time estimates and have received very vague responses such as "pending withdrawals will be approved as soon as procedure is finally done".

I passed the KYC check in January when first attempting to withdraw lower amounts. I'm hoping this will help expedite the process as the amount this time around is over $8,000 and its been over 40 hours since the first withdrawal request and over 24 hours since the second withdrawal request.

Withdrawals requested:
2 ETH on 02/22/2023 @ 12:18 AM (EST)
3 ETH on 02/22/2023 @ 4:27 PM (EST)

Haven't got withdraw yet eventhough asked for kyc and passed it

$8000

They asked for kyc and still haven’t received withdraw. I passed the kyc. I expect my withdraw to be sent.

They do not request any address or location information when signing up.

I’ve had no issues with any other casino besides FortuneJack and I’m afraid they stole my deposit and my small winnings.

All I ask for is the casino to do the right thing.

Rejected

Complaint Statistics

Resolved 71

Avg. Amount $ 7,965

Avg. Complaint Duration 7 days

Avg. Response Time 2 days

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Player rating

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Top reviews from our players

Rafman

1/10

This a very sleezy casino.

First of all, they have a wagering requirement for all deposits. So even if you are no claiming any bonus, and you are just making a regular deposit, there is still a wagering requirement.

Not only will you have a to wager your deposit, but even if you win money there is a ridiculously high withdrawal fee.

And a lot of the time their games don't work.

Live support is terribly slow and hopelessly clueless, with a very poor grasp of the English language.

Why deposit here when you can deposit somewhere with no wagering requirements, no withdrawal fees and better support.

opelekanos

1/10

On the 27th April 2020. I opened an account with Fortune Jack Casino.
Upon opening my account with Fortune Jack Casino, I was informed that only ordinary KYC checks would take place due to the nature of the business and only trading in bitcoin. This is heavily promoted through their social media advertising, using it as an incentive for an easy sign up. I find the advertising to be misleading based on my experience with the company. The process was far from easy and even after providing all required documentation I was still refused complete use of my account.
For the first few days I used the account with no issues. This meant I could deposit into the account, place bets, and then withdraw without any identification checks being performed.
Shortly after, I made a withdrawal which took longer than the advertised timescale of “instant”. When I queried this with the customer service team I was informed that standard security checks were being completed. Subsequently, after a few hours the restriction was lifted, and I assumed the checks had passed. The withdrawal took place and I was led to believe no further security measures would be required. I continued to place bets under this assumption.
My account was then restricted, and I was unable to make any sort of withdrawals. However, Fortune Jack still allowed me to place bets and make payments into the account. In this case – ordinarily - full access to an account would be blocked if the company felt the verification was not enough, this did not occur. The restriction of withdrawals had happened directly after winning a large amount on three selections. I was forced to contact customer service to understand why access to my account had been compromised. Fortune Jack Casino informed me that I needed further security checks, and this was to take place over Skype for the ID to be verified.
My ID and answers were enough to pass their checks and I believed that they were content with identification. Therefore, I sent further correspondence to question when the “instant” withdrawal would finally take place. However, I received no reply from their customer service after this.
Another example of the poor service I have received is regarding the three selections I made. One third of the selection was cancelled making the winnings lower than expected. This was by a notable amount. The response given was that one match did not take place. Dubious that this was fictitious I checked other websites and score sites to find this match had taken place.
I still have not received a considerable explanation as to why – at that point - Fortune Jack chose not to make the correct payment on this bet.
Contacting customer service, I advised that I would be making complaint and reporting this further. Miraculously they responded almost instantly to say “the investigation of your case has been accomplished. You can continue playing”, all restrictions to the account have been lifted and payment has been made.
I do not find this website to be trustworthy. This has been based on the extreme levels of security verification checks that you require even though you have stated in your terms and conditions only standard security checks surrounding KYC will be attempted. The company’s misinformed decisions have led to losses on bets by their customers and it is only until a complaint is raised that Fortune Jack decide to rectify the issue.

I am disappointed in the poor quality of service I have received from Fortune Jack and hope other customers do not find themselves in the same position. I feel a revision of procedure in your security checks needs to be considered as it should be a customer-friendly process whilst adhering to your regulatory requirements.

SabinBorj

10/10

Mates I got new great info about FJ's modernized new website and that made me feel great ☺️ Thank you FJ for take care of us, you are always on our side, try us to be happy 😍 Also I wanted to say a little bit of support, they had some issues but they are doing their job perfectly. Now we can say that FJ is the best and perfect 🚀🎩

Ataturk.Ioglu

10/10

Hello dear FJ community. Only casino where I can play without any issue, any problem and only place where I feel safe and comfortable. It is impossible to play from Turkey, it is banned and strictly prohibited but I use VPN because I love gambling. I love tapping on spin button and I love every moment I win, so I can't stop playing. Do I wanted to thank FJ for making environment where everyone is equal, everyone can get the happiness that deserves. Thank you FJ for being on my side when whole country was against me. Love you and appreciate your effort on making the best place for people who needs equality and who need to gamble, love you from Turkey ♥️ Hope government don't arrest me 😂 I will go spin Valley of the Gods 😎😎😎

GabrielGarciaFranco

10/10

WOW the only emotion I can express for FJ, because they always make my day, week or month. They always surprise me, when you think, it is only casino and nothing more, they treat you like a friend and that makes FortuneJack my fav and loved place. For me, it is not only online crypto casino, with great promotions and projects, it is my friend, every member and worker of FortuneJack are very supportive and friendly. For gamblers it is most important to feel free and to feel comfortable when plays, that is the reason, why I always stand on FJ's side.
2 days ago I had an issue withdrawing my win, to be honest it was really big win, I wanted my win so fast, so texted Social Media guy and the support as well at the same time and they responded very quickly. Both of them helped me to take my money. That last accident is the reason why I am typing on this thread. Thank you FJ, if you read this, I know you remember me, thank you and love you from Argentina

Chomsky1

10/10

A long time ago I started gambling in crypto, I think it was 2014 or 2015, and found FortuneJack. I remember first thing I liked the most, it was Jack himself. I started gambling in FortuneJack and I will never betray it, because it never betrays me. Casino had tough times, but they never use it as an argument. They know how to deal with problems flash mode. Last promo was Royal Race, in which I participated in, and I was so into it. That was amazing adventure in virtual reality, I thought I was going to sit on the throne, but like Stannis Baratheon I failed, but I fought for it. Anyway I wanted to tell everybody, that FJ is the most loyal casino, because it knows how to treat it players. Thanks to every person who works in FJ, for supporting me and for helping me.

Lochnessa4629

10/10

Fast deposits, good payouts. Very fast withdrawals, good bonuses. Very broad selection of games to choose from. Great dice game. Fast customer support through chat.

It takes too long and too much $$$ to rank up I status. You need 5000 chimp points to hit level 2... And i don't even have 100 and I've deposited a lot...

Dwightzoner

10/10

This is why u guys have to choose fortunejack. So dear fortunejack I hope u read this ❤️
My username was Dwightzoner and I won a good prize so I decided to request a withdrawal and then they told me you had an another account before. And yes that was right, I had an account before and o I told them that I lost my account information so I had to create this one. You guyssss should know this favor which fortunejack did to me, they sent me all the funds in my BTC wallet address and close the another account, so what kind of casino would do this kind of favors huh ???
I feel safe in this casino every member of supports is perfect and I love them all ❤️❤️❤️❤️❤️❤️🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏

adolfoguzmanjr

10/10

I enjoy the variety of games one can play first most. Then the other good thing is that it is fair and the real deal. Payouts are fast and customer support is top notch. I don't play online much, but when I do, the only Casino is FortuneJack.

Free Spins Expire. Me and my girl played using our shared email address and when she won a jackpot they stated they were not going to pay it out. It was pretty significant but they said that you cannot have two accounts. We closed one of our accounts but you know what? They transferred the jackpot to my main account. What Casino would do that!?! That's why I always choose FortuneJack.

AbsaLoN