FortuneJack Casino

This a very sleezy casino.

First of all, they have a wagering requirement for all deposits. So even if you are no claiming any bonus, and you are just making a regular deposit, there is still a wagering requirement.

Not only will you have a to wager your deposit, but even if you win money there is a ridiculously high withdrawal fee.

And a lot of the time their games don't work.

Live support is terribly slow and hopelessly clueless, with a very poor grasp of the English language.

Why deposit here when you can deposit somewhere with no wagering requirements, no withdrawal fees and better support.

On the 27th April 2020. I opened an account with Fortune Jack Casino.
Upon opening my account with Fortune Jack Casino, I was informed that only ordinary KYC checks would take place due to the nature of the business and only trading in bitcoin. This is heavily promoted through their social media advertising, using it as an incentive for an easy sign up. I find the advertising to be misleading based on my experience with the company. The process was far from easy and even after providing all required documentation I was still refused complete use of my account.
For the first few days I used the account with no issues. This meant I could deposit into the account, place bets, and then withdraw without any identification checks being performed.
Shortly after, I made a withdrawal which took longer than the advertised timescale of “instant”. When I queried this with the customer service team I was informed that standard security checks were being completed. Subsequently, after a few hours the restriction was lifted, and I assumed the checks had passed. The withdrawal took place and I was led to believe no further security measures would be required. I continued to place bets under this assumption.
My account was then restricted, and I was unable to make any sort of withdrawals. However, Fortune Jack still allowed me to place bets and make payments into the account. In this case – ordinarily - full access to an account would be blocked if the company felt the verification was not enough, this did not occur. The restriction of withdrawals had happened directly after winning a large amount on three selections. I was forced to contact customer service to understand why access to my account had been compromised. Fortune Jack Casino informed me that I needed further security checks, and this was to take place over Skype for the ID to be verified.
My ID and answers were enough to pass their checks and I believed that they were content with identification. Therefore, I sent further correspondence to question when the “instant” withdrawal would finally take place. However, I received no reply from their customer service after this.
Another example of the poor service I have received is regarding the three selections I made. One third of the selection was cancelled making the winnings lower than expected. This was by a notable amount. The response given was that one match did not take place. Dubious that this was fictitious I checked other websites and score sites to find this match had taken place.
I still have not received a considerable explanation as to why – at that point - Fortune Jack chose not to make the correct payment on this bet.
Contacting customer service, I advised that I would be making complaint and reporting this further. Miraculously they responded almost instantly to say “the investigation of your case has been accomplished. You can continue playing”, all restrictions to the account have been lifted and payment has been made.
I do not find this website to be trustworthy. This has been based on the extreme levels of security verification checks that you require even though you have stated in your terms and conditions only standard security checks surrounding KYC will be attempted. The company’s misinformed decisions have led to losses on bets by their customers and it is only until a complaint is raised that Fortune Jack decide to rectify the issue.
 
I am disappointed in the poor quality of service I have received from Fortune Jack and hope other customers do not find themselves in the same position. I feel a revision of procedure in your security checks needs to be considered as it should be a customer-friendly process whilst adhering to your regulatory requirements.

Mates I got new great info about FJ's modernized new website and that made me feel great ☺️ Thank you FJ for take care of us, you are always on our side, try us to be happy 😍 Also I wanted to say a little bit of support, they had some issues but they are doing their job perfectly. Now we can say that FJ is the best and perfect 🚀🎩

Hello dear FJ community. Only casino where I can play without any issue, any problem and only place where I feel safe and comfortable. It is impossible to play from Turkey, it is banned and strictly prohibited but I use VPN because I love gambling. I love tapping on spin button and I love every moment I win, so I can't stop playing. Do I wanted to thank FJ for making environment where everyone is equal, everyone can get the happiness that deserves. Thank you FJ for being on my side when whole country was against me. Love you and appreciate your effort on making the best place for people who needs equality and who need to gamble, love you from Turkey ♥️ Hope government don't arrest me 😂 I will go spin Valley of the Gods 😎😎😎

WOW the only emotion I can express for FJ, because they always make my day, week or month. They always surprise me, when you think, it is only casino and nothing more, they treat you like a friend and that makes FortuneJack my fav and loved place. For me, it is not only online crypto casino, with great promotions and projects, it is my friend, every member and worker of FortuneJack are very supportive and friendly. For gamblers it is most important to feel free and to feel comfortable when plays, that is the reason, why I always stand on FJ's side.
2 days ago I had an issue withdrawing my win, to be honest it was really big win, I wanted my win so fast, so texted Social Media guy and the support as well at the same time and they responded very quickly. Both of them helped me to take my money. That last accident is the reason why I am typing on this thread. Thank you FJ, if you read this, I know you remember me, thank you and love you from Argentina

A long time ago I started gambling in crypto, I think it was 2014 or 2015, and found FortuneJack. I remember first thing I liked the most, it was Jack himself. I started gambling in FortuneJack and I will never betray it, because it never betrays me. Casino had tough times, but they never use it as an argument. They know how to deal with problems flash mode. Last promo was Royal Race, in which I participated in, and I was so into it. That was amazing adventure in virtual reality, I thought I was going to sit on the throne, but like Stannis Baratheon I failed, but I fought for it. Anyway I wanted to tell everybody, that FJ is the most loyal casino, because it knows how to treat it players. Thanks to every person who works in FJ, for supporting me and for helping me.

Fast deposits, good payouts. Very fast withdrawals, good bonuses. Very broad selection of games to choose from. Great dice game. Fast customer support through chat.

It takes too long and too much $$$ to rank up I status. You need 5000 chimp points to hit level 2... And i don't even have 100 and I've deposited a lot...

This is why u guys have to choose fortunejack. So dear fortunejack I hope u read this ❤️
My username was Dwightzoner and I won a good prize so I decided to request a withdrawal and then they told me you had an another account before. And yes that was right, I had an account before and o I told them that I lost my account information so I had to create this one. You guyssss should know this favor which fortunejack did to me, they sent me all the funds in my BTC wallet address and close the another account, so what kind of casino would do this kind of favors huh ???
I feel safe in this casino every member of supports is perfect and I love them all ❤️❤️❤️❤️❤️❤️🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏

I enjoy the variety of games one can play first most. Then the other good thing is that it is fair and the real deal. Payouts are fast and customer support is top notch. I don't play online much, but when I do, the only Casino is FortuneJack.

Free Spins Expire. Me and my girl played using our shared email address and when she won a jackpot they stated they were not going to pay it out. It was pretty significant but they said that you cannot have two accounts. We closed one of our accounts but you know what? They transferred the jackpot to my main account. What Casino would do that!?! That's why I always choose FortuneJack.

Have you ever wondered, how should be the greatest casino? I wondered and started searching and found FJ. FortuneJack is what I really needed, the reason is a friendly and cozy environment. Players need to be calm during playing, we need to know, that if we won, someone doesn't just steal our money, I feel free when I sign in FJ because I know they never cheat on me. Their products are amazing, for example, JackMate, a free play game. FJ is not the only casino, but it is also more than that and I am very thankful for this. Love you, rely on you and I appreciate your whole team!