Page 2 – Player Reviews for Florijn Casino
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Hi Ranjediet, Thank you for your comments. Good to hear you liked Florijn Casino and you want to play at our casino. Unfortunately you had a bad experience. We made some changes and I can assure we have friendly support at Florijn. Maybe you can visit Florijn again and find out. Thanks again for your comments. We can make a better experience with help from our players. Like to see you again at Florijn!
despite it saying on here that players from the UK are allowed I have just tried to join and it came up that I am from a not allowed country. Looks a descent site with the games that I like as well.
Great site layout, easy to understand and use. Nice GFX.
Abysmal payout rates and the reason why I rate this a c**** casino is that I self-excluded and the casino nagged me so long that I reopened the account, which shouldn't be possible with a self excluded account according to license laws by their regulators. I then deposited and asked for self exclusion again and now they nag me with promos and free chips although I am self excluded!
That is mega roguish and the reason why instead of 5-6 stars I give one and have created a case with their gaming authority. Support mails are also not answered by them, which is another Nogo. My first impression was great here, but I ended up pretty disappointed due to the highly unethical and unprofessional business model they practice.
My personal advice is to play at the bigger sites which comply to their licensing rules and don´t try to screw players out of cash at all costs.
Dear Player, Thank you for your compliment on our design and for taking the time to write a review regarding our online casino: Florijn Casino. It’s unfortunate to hear you had a bad experience on our site. I hereby would like to respond on your review: After your registration you received No deposit Free Spins and after playing with these Free Spins you self excluded and made a complaint by e-mail to our support that you were not happy about the payouts of the games and that the games gave not enough free rounds. Something we cannot influence, these games are tested and regulated by different authorities like TST and the RTP is, as advertised, in the games. This RTP is calculated over millions of rounds and cannot be compared by a few hundreds of rounds. The same day you received a response from our support where we answered your question regarding RTP. The response you send us after this reply was that you closed your account too early. After this we made a suggestion that we could open your account again, because there hasn’t been a deposit on your account yet or any indication or notice regarding gambling addiction. In case of gambling addiction or any indication to addiction we are indeed not allowed to reopen your account. Your response was that you would give Florijn Casino a change and if we could please reopen your account. This has been on your own initiative we indeed reopened your account after this so you could try our casino with the 100% first deposit bonus. Further we have checked the history of your questions on our LiveChat and E-mail Support and they have all been answered in a timely matter so please check your various inboxes for this or let us know you did not received them, we are happy to resend them. Unfortunately due to synchronization delay between our e-mailing system and exclusion registration you might have received an e-mail the next day regarding your loyalty bonus that players receive upon their lost the previous day. In that case we apologize for the inconvenience caused by this, this shouldn’t be possible and we make sure we fix this issue. If you still receive promotional material, please let us know. If you have any more questions we are happy to assist you on our LiveChat or E-mail support and thanks again for your time. Florijn Casino
I play a few casinos online or download, with my favorites like 32RED, GUTS, MrGreen and Vera and John. These casino's never fail in service, processing time withdrawals and promotions. A few months ago I made an account at Florijn Casino. This casino is currently nr# 149 on the AskGamblers list of casinos. Not my first choice in the beginning but the layout and games they offered made me open a account. Since the first time I played until now, there has never been a problem of any kind. Withdrawal is super fast, service via chat is perfect and the promotions are very good with no over the top playtrough. I normally don't write a review, but think that this casino is way better than the nr#149 position makes you think !
In the weekend there is no chat, but response via message is within 24 hours, but normally within 2-3 hours. Maybe something for the future :)
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I like the game providers and that was the main reason I started playing here. I am a hopper and like to switch regulary. When I like it I stay around for a while. When I don't like it, I stay away.
So, I stayed away. Simple questions about wr could not be answered by the extremely rude support team and there was no incentive or trigger to stay.