Complaint #43 FEZbet Casino

Have been able to deposit and gamble on my closed account

By Jon A.

1 year ago

I have been able to deposit and gamble on account I closed three years ago due to not being in control of my gambling. The operator claimed they had closed my account. I have evidence to support this from an email conversation with them. I have contacted them over a month ago to refund me but I don't get any information from them.

Disputed Casino FEZbet Casino

Reason Account closure

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

taotao.jonas

• Finland • 1 reviews

1 year ago

We have reached a settlement that I am happy with. Thank you for your patience and treating my case seriously. I am grateful that the casino has understood me and wanted to work with me for a solution to solve the matter and showing that they are responsible when it comes to gambling addiction. I am also thankful for askgamblers.com for their help they have provided.

FEZbet Casino

• Representative

1 year ago

Hello taotao.jonas,

We are sorry to hear about your experience.
We kindly request you to please give us some more time as we are checking your request with our relevant departments.
We will try our best to help you in this situation as soon as possible.

Thank you for being so patient with us! We really appreciate it.

Best regards,
FezBet team.

AskGamblers

• Support Team

1 year ago

Dear all,

This complaint has been reopened as per FEZbet Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

FEZbet Casino Complaint Stats

Resolved 26 / 27

Avg. Amount $842

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

FEZbet Casino Complaints

See all complaints for this casino

Not processing my payment for 6 days

Got bonusmoney after a deposit, which was successfully wagered and ended up as 400 euros in cash. Withdrawal made 6 days ago, during which time i contacted fezbet multiple times by the delay (site promises 3 day withdrawal). Asked if everything is fine with the withdrawal/wagering, and always got told all is good, sorry for the delay. Nothing has still changed, and my withdrawal is hanging. I even got told i would been put in "priority processing", which has made no difference.

58h left

€400

Payment delayed intentionally

Dear Askgambers Team,

My username is < username removed >.

I am writing this to complaint against Fezbet casino, which is not following its rules and delaying my withdrawal intentionally.

I requested a withdrawal of Rs 31550 on 23rd April withdrawal transaction I'd be1ef752-c9d7-4cb6-999c-14b7b40fa6a7.

According to their terms withdrawal will be completed in three business working days but it's been over 8 days and it is still in pending status.

Whenever I contact support team they don't give any positive response and just say please wait it will be completed soon.

So, now I request you to kindly intervene in this matter and help me get my withdrawal.

I will be really grateful.

Resolved

₹31,550

Very slow withdrawal process again

I have been promised I will receive the withdrawn amount within 3 working days, but it has not happened again!

I have been waiting for one part of the withdrawal for more than 3 working days. In total, 85000 HUF is pending.

Chat support is not providing any support, obviously, they are mentioning only that everything is all right... Yes, sure...

Please help me solve the case LATEST BY MONDAY, 27.04!

APZ1989

Resolved

Ft85,000

Withdrawal delayed for no apparent reason

I was promised I would receive my withdrawal within 3 working days, but it has already passed that time frame. This is already the 5th working day, chat support always gives the same replies, such as "we've forwarded it to the finance department."

My USDT-BEP20 withdrawal is still under review.

Crypto transactions are almost instant, so I don't know why it's taking so long.

When I click the verification tab, it says "at the moment your account does not require verification," and I have not been asked to do so by the support team either.

It is 7680INR.

Please solve it ASAP!

Thanks.

Resolved

₹7,680

Withdrawal takes ages again

Hi All,

I was promised I will receive my withdrawal within 3 working days, but it obviously did not happen. This is already the 5th workin day, chat support giving me no support, only answering that there is a "small delay"...

My withdrawal is still under review. It is about 200000 HUF. Please solve it ASAP!

Thanks.

Resolved

Ft200,000

USDT withdrawal pending for 8 days no technical reason

I am submitting this complaint regarding a withdrawal of 316 euros by USDT (ERC-20) from my FEZbet account, requested on 29/01/2026, 20:37:31.

My withdrawal has remained in "Under review" status for 8 days. I have contacted live support multiple times and spoke with an agent named Joseph, who provided only scripted responses about "security checks" and "patience" without giving a specific timeline or reason for the delay.

As this is a cryptocurrency transaction on the Ethereum network (ERC-20), there are no banking delays or intermediary processing times that justify an 8-day hold. My account is fully verified, and I have had no issues with deposits.

Furthermore, I noticed that the mandatory licensing seal (Anjouan/NovaForge Ltd) is currently missing from the footer of the FEZbet website, which raises concerns about regulatory transparency. I am requesting that FEZbet process my withdrawal immediately. I have documented all chat transcripts and screenshots of the pending transaction to provide as evidence.

Rejected

€316

Cannot withdraw account restricted

It says my account is restricted but they haven't requested any verification documents and my withdrawals still aren't being processed. Would like to withdraw my funds and if I need to submit documents I'm happy to do so. Let me know what I can do to complete my withdrawals. I have not received any emails since requesting the withdrawals and asking for an update on live chat. Thank you very much.

Unresolved

฿189,478

Very slow withdrawal process

I made a withdrawal 10 days ago. Since then they havent even reviewed my withdrawal. Live support says i just should wait, but nothing seem to happen. I dont know, but got a feeling they try to prolong my withdrawal request so that I maybe will cancel it. I did this last time, but this time i wont. Can you help me push forward this complain?

Resolved

kr6,500

Account closed with funds and emails being ignored

Hello,

My FezBet account was closed without notice, and I can no longer log in or access my remaining balance.

I contacted their support team, and they informed me that my account was closed due to an “administrative decision.” I have attached the email from FezBet confirming this. In that email they stated I would receive a email regarding my funds but since then, I have not heard any update about the $1,259 balance in my account. It has now been over a week since my account was originally closed and they are now ignoring my emails

I have reached out again to ask about the status of my funds but have not received any response. I am simply requesting that my remaining balance be released. I have attached the email I sent over 4 days ago asking when I will hear about a response regarding my funds to which I never heard a response, and I followed up a day ago with another email to their support and have not heard back.

Resolved

$1,259

Chat support providing misleading information

I am extremely upset regarding the following situation. Recently, around $150 was deducted from my account. Early this morning, a corresponding amount was transferred back to my account in HUF currency. This morning, the chat support told me that previous failed deposits had been credited. Are they incorrect? Did they lie, or did they not even check my case? I would also like to know what is going on behind the scenes—what is this confusion with currencies?

It is extremely embarrassing that the chat support provided completely misleading information in this case. I was assured that my previous failed deposits had been credited and that there would be no further issues or inconveniences arising from this. What kind of compensation can I expect?

Also, another withdrawal is pending for more than 3 working days now... Amount is 300000 HUF. Payment is EXTREMELY slow!

Please solve both issues and provide an explanation...

Thanks.

Resolved

Ft300,000