Complaint #48 FEZbet Casino

Chat support providing misleading information

By APZ1989

6 months ago

I am extremely upset regarding the following situation. Recently, around $150 was deducted from my account. Early this morning, a corresponding amount was transferred back to my account in HUF currency. This morning, the chat support told me that previous failed deposits had been credited. Are they incorrect? Did they lie, or did they not even check my case? I would also like to know what is going on behind the scenes—what is this confusion with currencies?

It is extremely embarrassing that the chat support provided completely misleading information in this case. I was assured that my previous failed deposits had been credited and that there would be no further issues or inconveniences arising from this. What kind of compensation can I expect?

Also, another withdrawal is pending for more than 3 working days now... Amount is 300000 HUF. Payment is EXTREMELY slow!

Please solve both issues and provide an explanation...

Thanks.

Disputed Casino FEZbet Casino

Reason Verification issues

Amount Ft300000

Discussion

AskGamblers

• Support Team

6 months ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that the complaint now may be brought to its end.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed.

FEZbet Casino

• Representative

6 months ago

Dear APZ1989,

We hope you are well.

We are very sorry to hear that you have chosen to close your account, but we respect your decision and can confirm that your account has now been successfully closed as per your request.

If you have any questions, or if there is anything we can assist you with in the future, please do not hesitate to contact us. We are always here to help.

Thank you for having been a part of our community, and we wish you all the best.

Kind regards,
FEZbet casino Team

APZ1989

• 1 reviews

6 months ago

Ok. Please make sure to delete my account ASAP!

I do not want to play with a casino where such mistakes are normal, it is also normal that chat support is giving false information and instructions - and eventually. the user has to accept it - because mistakes happen. Ridiculous.

@ASKGAMBLERS, what kind of further actions can I take? What support are you able to provide me?

FEZbet Casino

• Representative

6 months ago

Dear APZ1989,

Thank you for your patience, and for giving us the opportunity to review the concerns you raised regarding the transactions dated 05/11/2025.

After thoroughly checking the case, we can confirm that the 50,000 HUF credit and the corresponding USD debit were most likely the result of a temporary system error. Although rare, such discrepancies can occur when a transaction is being processed and currency conversions are involved. These errors are usually corrected automatically by the system, which is why the amounts appeared and then adjusted on the same day.

Regarding the information you received from our chat support, we sincerely apologize for the confusion. It appears that, due to the system error, the transaction may have displayed an incorrect or incomplete status at the moment the agent checked it. As a result, the agent could have misunderstood the situation and provided an inaccurate explanation. Please understand that when system errors occur, the displayed data may change after the agent’s review, and frontline agents are not always aware of backend system malfunctions.

We are very sorry for the inconvenience, and the frustration this caused. We fully understand how important clarity and accuracy are, and we will use this case to improve our internal communication.

However, we would like to inform you that we are unfortunately not able to offer compensation in relation to this matter.

Kind regards,
FezBet casino Team

FEZbet Casino Complaint Stats

Resolved 26 / 27

Avg. Amount $842

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

FEZbet Casino Complaints

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Not processing my payment for 6 days

Got bonusmoney after a deposit, which was successfully wagered and ended up as 400 euros in cash. Withdrawal made 6 days ago, during which time i contacted fezbet multiple times by the delay (site promises 3 day withdrawal). Asked if everything is fine with the withdrawal/wagering, and always got told all is good, sorry for the delay. Nothing has still changed, and my withdrawal is hanging. I even got told i would been put in "priority processing", which has made no difference.

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Payment delayed intentionally

Dear Askgambers Team,

My username is < username removed >.

I am writing this to complaint against Fezbet casino, which is not following its rules and delaying my withdrawal intentionally.

I requested a withdrawal of Rs 31550 on 23rd April withdrawal transaction I'd be1ef752-c9d7-4cb6-999c-14b7b40fa6a7.

According to their terms withdrawal will be completed in three business working days but it's been over 8 days and it is still in pending status.

Whenever I contact support team they don't give any positive response and just say please wait it will be completed soon.

So, now I request you to kindly intervene in this matter and help me get my withdrawal.

I will be really grateful.

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Very slow withdrawal process again

I have been promised I will receive the withdrawn amount within 3 working days, but it has not happened again!

I have been waiting for one part of the withdrawal for more than 3 working days. In total, 85000 HUF is pending.

Chat support is not providing any support, obviously, they are mentioning only that everything is all right... Yes, sure...

Please help me solve the case LATEST BY MONDAY, 27.04!

APZ1989

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Withdrawal delayed for no apparent reason

I was promised I would receive my withdrawal within 3 working days, but it has already passed that time frame. This is already the 5th working day, chat support always gives the same replies, such as "we've forwarded it to the finance department."

My USDT-BEP20 withdrawal is still under review.

Crypto transactions are almost instant, so I don't know why it's taking so long.

When I click the verification tab, it says "at the moment your account does not require verification," and I have not been asked to do so by the support team either.

It is 7680INR.

Please solve it ASAP!

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Withdrawal takes ages again

Hi All,

I was promised I will receive my withdrawal within 3 working days, but it obviously did not happen. This is already the 5th workin day, chat support giving me no support, only answering that there is a "small delay"...

My withdrawal is still under review. It is about 200000 HUF. Please solve it ASAP!

Thanks.

Resolved

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USDT withdrawal pending for 8 days no technical reason

I am submitting this complaint regarding a withdrawal of 316 euros by USDT (ERC-20) from my FEZbet account, requested on 29/01/2026, 20:37:31.

My withdrawal has remained in "Under review" status for 8 days. I have contacted live support multiple times and spoke with an agent named Joseph, who provided only scripted responses about "security checks" and "patience" without giving a specific timeline or reason for the delay.

As this is a cryptocurrency transaction on the Ethereum network (ERC-20), there are no banking delays or intermediary processing times that justify an 8-day hold. My account is fully verified, and I have had no issues with deposits.

Furthermore, I noticed that the mandatory licensing seal (Anjouan/NovaForge Ltd) is currently missing from the footer of the FEZbet website, which raises concerns about regulatory transparency. I am requesting that FEZbet process my withdrawal immediately. I have documented all chat transcripts and screenshots of the pending transaction to provide as evidence.