Complaint #40 FEZbet Casino

Keep cancelling withdrawal

By Ibenton

1 year ago

Message on forum

Hi,

I deposited €250 into my Fezbet account on February 5th, 2025 and placed a sportsbet for the full amount deposited. The bet won and my account was credited with €475. I withdrew the full €475 on February 5th, 2025 to my bank card that I used to make my deposit.

On February 9th, 2025 this withdrawal was cancelled by Fezbet. After contacting the online chat I was asked to process the withdrawal again and it will be successfully received into my bank card that I deposited from. On February 9th, I withdrew the full €475 again as instructed.

Again it was cancelled on February 13th, 2025. After contacting Fezbet online chat, I was advised it was cancelled due to an update from the service providers side. I asked the online chat if they could elaborate on the supposed update on the service provider side so I could try resolve with my bank. The online chat advised only the Fezbet Finance team would know this and the online chat wouldn't be privy to such information? I asked if they could ask the Finance team to email me an explanation of the issue to my registered email. The online rep said they wouldn't be able to do that? Due to the lack of clarity I decided to end the chat and contact my bank directly. My bank advised that Fezbet keep trying to send US dollars to my account which my bank are declining. My bank said Fezbet need to pay in Euro as this was the currency used to make my deposit on Fezbet. I reached back out to Fezbet online chat to advise that my bank confirmed the Fezbet Finance team have been paying in US dollars and need to processmy withdrawal in Euro and send €475 in order for my bank to successfully apply to my account. The online chat advised this is updated on my withdrawal now and to try withdraw again. So, on February 13th, 2025 I tried withdraw €475 again to my bank account.

Low and behold on Febraury 17th, 2025 the withdrawal has again been cancelled by Fezbet. I reached out yet again to the online chat and now they have instructed me to clear my cache and cookies, login to Fezbet via Google Chrome and process my withdrawal again with a new incognito window? The online chat said I'll only know in 3 business days if this is the issue and the withdrawal is successful. I'm lost for words at this point and extremely frustrated by the lack of clarity from Fezbet to resolve this once and for all so I can get my €475 successfully processed back to my bank account.

Can someone please assist here?Happy to email on my screenshots of my online chat if required as it won't allow me to upload below.

Thanks

Disputed Casino FEZbet Casino

Reason Declined payment

Amount €475

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Ibenton

• Ireland

1 year ago

Thank you AskGamblers for assisting here. I can confirm Fezbet finally processed my withdrawal successfully!

FEZbet Casino

• Representative

1 year ago

Dear Ibenton,

We are pleased to inform you that your withdrawal request has been completed.

Kind Regards,
FezBet Casino Team

AskGamblers

• Support Team

1 year ago

Dear all,

This complaint has been reopened as per FEZbet Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

FEZbet Casino Complaint Stats

Resolved 26 / 27

Avg. Amount $842

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

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