Page 2 – Player Reviews for ExtraSpel Casino

Why in the page is write players from Danmark accepted but I go to the casino site and I can't sign up...players from your state is not accepted.

That's is so in all neogames casinos. They have a bad registrations form. Me too. Many times must changed the password and can't login. The support is always incompetent.

Extraspel is a Netent and Neogames powered casino and they were recently added to AskGamblers. I signed up there a while ago, about 2 months ago or so, when they still had the 20 free spins promotion. I don't really remember, if I played the spins, but I signed up there and got a verification mail.

When I saw this casino on askgamblers, I remembered about them and visited their page. I tried to login, but I failed, it showed that my details weren't correct, so I reset my password (got the link, re-typed new password) and was able to login. But when I tried it, I failed, I got an error code 200. Then I contacted the live support and I am not exaggerating, I had an hour long conversation with the chat. I asked what was the reasons I couldn't login and the support had no clue. I asked maybe there were some country restrictions and the guy told me that players from my country are able to sign up but aren't able to play with real money, in other words, I was able to sign up and play fun play only. I was quite sure that few months ago I played the free spins (I didn't sign up as fun play, but as real money mode) so I asked the support to check this for me, whether I played the spins or not.

But then came my biggest disappointment- I gave the support my full name, email that I used for signing up and my nickname (I have a verification mail from them, offering me welcome bonuses and there was my username written) and after 20 minutes he answered me that he felt sad but he couldn't find anything in their database. I mean, how is that possible? I can reset passwords, get emails, but they can't even find me in their system? I wanted to ask him to exclude me but since he couldn't find my profile, I think he wouldn't be able to do that.

This thing ruined my mood, I don't like the feeling that my information (name, address, telephone) is just somewhere and no one can find it. But I have to say thumbs up for support, the guy from live chat was very nice, he tried his best, spent an hour trying to help me and told me he understood if I was frustrated with all this situation and that he would be, in my place, too.