Empire.io Casino

Payment Information and Options at Empire.io Casino

The online casino supports various cryptocurrencies, including BTC, ETH, LTC, DOGE and more. If you don’t find the cryptocurrency you want in your list of currencies, you can click on ‘Add new currency’ to select the one you want. Additionally, you can use Onramper to convert your fiat currency into cryptocurrencies that are available at Empire.io.

Players are also able to buy crypto directly on the site using credit and debit cards, local payment methods as well as Google, Apple Pay or Revolut. The process is quick with very low fees.

The minimum deposit varies depending on which cryptocurrency you use. You’ll find more information when you deposit. Some payment methods may include an additional fee, Which will be visible in the cashier. However, most are fee-free.

To make a withdrawal, you need to verify your registered email address from your account profile. Some minimum withdrawal amounts include 0.5mBTC, 200 TRX, 0.02 EHT, 0.1 LTC and 20 USDT. Most withdrawals are processed instantly however there could be delays in the event of large withdrawals. Once approved, transactions have to be verified on the blockchain.

The casino can request that you carry out the Know Your Customer verification procedure. Although the registration requires only your email and password, you will need to send in identification documents as soon as possible to prevent any withdrawals from being delayed. The casino can also request additional verification procedures for withdrawals that exceed 2,000 USDT. The maximum withdrawal limit isn't specified in Terms and Conditions.

Games at Empire.io Casino

There are close to 5,000 casino games for you to enjoy from some of the industry's leading software providers. You can play the latest online slots and jackpot slots with some of the players' favourits such as Gates of Olympus, Sweet Bonanza and Magic Spins for those looking for the thrill of the jackpot chase.

If you prefer table games, there are variations of online blackjack, roulette, poker and more. You can also head to the live casino, where you’ll find more games. These are hosted by real-life dealers, much like the games you’d expect to find in a land-based casino. 

If you’d like to jump to your favourite games quickly, we suggest you take advantage of the filtering options. The casino is home to more than 50 gaming providers, so a handy feature is a drop-down menu in the games lobby. Some of the familiar names you can find include Evolution Gaming, OneTouch Games, Red Tiger Gaming, NetEnt and many others. You can list the gaming providers to select each one individually or click multiple boxes to view all your favourites in one go. 

You can also sort the games into several categories, including alphabetical order, by volatility, RTP and Hit Ratio. If you want to save time and know which games you like, you can use the search engine. 

Empire.io Casino’s Commitment to Responsible Gambling

The casino offers a safe, secure and regulated environment where you should enjoy a pleasant experience. However, if there is a chance you could be developing problems with your gambling, you can use the responsible gambling tools listed above. 

The casino has made some recommendations that you can adhere to stay in control of your gambling. If you need additional support, they have listed three organisations that can offer it. 

The Empire.io support agents are also trained to assist you in responsible gambling. You can email them for help and advice anytime. 

You can request a 24-hour cooling-off period. The casino will inform you of the voluntary self-exclusions available. Once you take this action, you cannot reverse it. The casino will reopen your account once the request has expired. Permanent self-exclusion will remain in place indefinitely.

Customer Support at Empire.io Casino

If you need help and assistance with anything, you can contact the casino's customer support team. We first noticed that they have an excellent Help Center. You will find answers to many topics, including payment options, your account, rewards, how to buy bitcoin and more. It is worth checking this section before chatting with the casino. 

There is a live chat feature which is open 24/7. However, this is only open to registered members. To chat with an agent, you must register and log in, leaving no live chat option for unregistered users. 

If you don’t have an account but need help, you will need to email the casino. You can email the casino directly or use the online email form that also allows you to attach documents. This option is open to everyone.